Great virtual tour where we discussed use specific to my elder mom and all the additions to the Premium model. No sales pressure or upselling. No commission. Whether by web chat, phone, or email, t... Ver mais
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Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only ga... Ver mais
Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a secon... Ver mais
A empresa respondeu
Yes the bed is expensive but it has amazing features looks like a normal bed which makes my Dad feel good. The bed's positions are extremely helpful given my Dad's mobility issues but he does need as... Ver mais
A empresa respondeu
Informações sobre a empresa
- Fabricante de equipamento médico
- também em
- Fornecedor de equipamento médico
- Loja de artigos hospitalares
Escrito pela empresa
At SonderCare, we're committed to bringing top of the line home care products to the North American market. One of our most popular offerings is the Aura line of home hospital beds. We've made it our mission to supply the home healthcare and senior living market with the best hospital beds, mobility devices and safety accessories available. What sets our beds apart is that they deliver all the care and support of a traditional hospital bed, but with a luxury, stylish, and non-institutional design. Plus, they meet and exceed all the current medical certification standards. For over three decades, we've been revolutionizing the homecare product industry, covering everything from engineering and production to marketing and sales. Our team is united by a common passion: helping people lead better lives through innovative home healthcare products sourced from around the globe.
Informações de contacto
2995 Page St, N5V 4P6, London, Canadá
- 8336497772
- info@sondercare.com
- sondercare.com
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I got standard delivery,but I GOT CHAGED 499 FOR EXTRA,I want 499 back.
Standard delivery,,nocharge.

Resposta da SonderCare
The staff and service is fantastic
The staff and service is fantastic, Ben was very helpful, patient and informative. They cannot do enough for you. From sales to delivery the experience was refreshing. They were friendly, knowledgeable and professional.
They shipped me the bed very quickly
They shipped me the bed very quickly. The technician that installed it, Darrel Elliot, was extremely knowledgeable and had everything put together and ready in no time flat.
Company was very responsive
Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a second trip. Otherwise the transaction was good. The sheets are horrible. Thin and don’t fit very well. I am trying to get more info on better bedding, mattress pad and quality sheets.

Resposta da SonderCare
The ease of ordering was better than I…
The ease of ordering was better than I have ever experienced. The follow-up service was great as well.
The guys arrived right on time
The guys arrived right on time. Because of the tight space they had to move the bed through it took a little longer to complete the setup. I can hardly wait to sleep tonight.
Very nice man delivered the bed and set…
Very nice man delivered the bed and set it up. Very careful while doing so . Could not have been better
The delivery team was punctual
The delivery team was punctual, polite and knowledgeable.
Extremely caring company
Looking for an electric bed for home use can be a challenge. We chose Soundercare because your web site was very informative and the staff (Ben) answered all if our questions. The transaction was very smoothly and we were kept informed. The company and all of the staff really cared about our needs.
SonderCare did a great job
David at SonderCare did a great job of guiding us through the product and delivery process to make it all painless.
courtesy of staff and efficiency.
Great product and customer service.
Instant communication from the company. Terrific coordination between the company and the delivery company. Well oiled set up once the bed got to my house.
Quality product and excellent service
Quality product and excellent service!
Kyle was a pleasure to deal with, he took the time to answer my questions and did so in a patient, helpful and professional way.
The delivery team was conscientious, careful with the set up and provided an informative demo - meeting their “White Glove” delivery commitment!
Taking care of elderly parents can be stressful at times and the value of dealing with a company who demonstrates understanding and a sincere interest in meeting the needs of their customers can’t be understated. Thank you to the Team at Sondercare!
A very satisfied customer
Detail of the product was very informative. Representative was always available for questions. Purchase process was made easy. Staff was professional and friendly. Very happy to find a hospital bed that doesn't look like a hospital, but has all the functions of a hospital beds. It meets all my son's needs and ours!!!
Great experience and superb job!Victoria was extremely helpful in…
Victoria was extremely helpful in helping me to understand how the bed will help my mom and all caregivers. She worked very hard to ensure I got the right bed for my mom. Her follow up on the order was professional and reassuring. I was surprised that she responded to my email and my questions late at night. This is extremely helpful especially we are in need of a suitable bed for my mom urgently. She had done a superb job and we appreciated her effort.
Also, David called me a few times to confirm the exact time of delivery as we move to a condo and booking elevator for delivery is very strict and limited to time. His calls helped to alleviate a lot of my stress. Thank you David for the calls.
Amazingly, Andrew has done a fantastic job in delivery, set up, showing us how the remote works as well as leaving the bedroom spotless. My husband and I were impressed with his skills, tidiness and professionalism.
In view of the whole process from my first enquiry email / call to getting the bed, we experienced the professionalism as well as natural warmth from the above mentioned staff. Excellent job and well done.
Sales to Installation was great!
Sales experience was great! The demo was a good selling point (thanks Ben and Kyle). Victoria was very informative and helpful. The installers were professional and helpful. So far, my sister likes her new bed. I’m hoping that continues. Thank you.
Virtual Demo and online order made it easy
Virtual Demo was very well done and online ordering was seemless.
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