Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great virtual tour where we discussed use specific to my elder mom and all the additions to the Premium model. No sales pressure or upselling. No commission. Whether by web chat, phone, or email, t... Ver mais

Classificada 5 em 5 estrelas

Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only ga... Ver mais

Classificada 4 em 5 estrelas

Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a secon... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Yes the bed is expensive but it has amazing features looks like a normal bed which makes my Dad feel good. The bed's positions are extremely helpful given my Dad's mobility issues but he does need as... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de equipamento médico
  2. também em
  3. Fornecedor de equipamento médico
  4. Loja de artigos hospitalares

Escrito pela empresa

At SonderCare, we're committed to bringing top of the line home care products to the North American market. One of our most popular offerings is the Aura line of home hospital beds. We've made it our mission to supply the home healthcare and senior living market with the best hospital beds, mobility devices and safety accessories available. What sets our beds apart is that they deliver all the care and support of a traditional hospital bed, but with a luxury, stylish, and non-institutional design. Plus, they meet and exceed all the current medical certification standards. For over three decades, we've been revolutionizing the homecare product industry, covering everything from engineering and production to marketing and sales. Our team is united by a common passion: helping people lead better lives through innovative home healthcare products sourced from around the globe.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

138 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(138)

16 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas
logótipo da SonderCare

Resposta da SonderCare

Hello Thanh,

Thank you for both of your reviews. We’re glad that your experience with the bed has been positive.

In regard to your second review, we have looked into your account and it appears that you’ve been charged correctly for your order. You originally placed the order online and selected “Pick Up at Local Warehouse” which is available to our customers at no charge. However, when you later changed the order and requested the full delivery and set-up, there is a $499 charge for that White Glove service.

We did also leave a voicemail for you yesterday to explain this, but please call us and we’ll make sure everything is to your satisfaction. Thank you.

Classificada 5 em 5 estrelas

The staff and service is fantastic

The staff and service is fantastic, Ben was very helpful, patient and informative. They cannot do enough for you. From sales to delivery the experience was refreshing. They were friendly, knowledgeable and professional.

21 de julho de 2023
Classificada 4 em 5 estrelas

Company was very responsive

Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a second trip. Otherwise the transaction was good. The sheets are horrible. Thin and don’t fit very well. I am trying to get more info on better bedding, mattress pad and quality sheets.

22 de março de 2023
logótipo da SonderCare

Resposta da SonderCare

Thank you for the review, Carrie.

We’re glad you found the transaction to be professional and the service to be responsive, but we always want every aspect of the purchase to be excellent. I see that your order was requested to be rushed, and it delivered within 48 hours, but I apologize for the delivery issue. Someone will be in touch shortly in regards to the sheets. The sheet set for your 48” Aura bed is 100% organic cotton, high thread count, and specifically designed for the mattress size. We would like to review that with you to resolve, exchange, or refund that item.

Classificada 5 em 5 estrelas

Extremely caring company

Looking for an electric bed for home use can be a challenge. We chose Soundercare because your web site was very informative and the staff (Ben) answered all if our questions. The transaction was very smoothly and we were kept informed. The company and all of the staff really cared about our needs.

21 de junho de 2023
Classificada 5 em 5 estrelas

Quality product and excellent service

Quality product and excellent service!
Kyle was a pleasure to deal with, he took the time to answer my questions and did so in a patient, helpful and professional way.
The delivery team was conscientious, careful with the set up and provided an informative demo - meeting their “White Glove” delivery commitment!
Taking care of elderly parents can be stressful at times and the value of dealing with a company who demonstrates understanding and a sincere interest in meeting the needs of their customers can’t be understated. Thank you to the Team at Sondercare!

30 de maio de 2023
Classificada 5 em 5 estrelas

A very satisfied customer

Detail of the product was very informative. Representative was always available for questions. Purchase process was made easy. Staff was professional and friendly. Very happy to find a hospital bed that doesn't look like a hospital, but has all the functions of a hospital beds. It meets all my son's needs and ours!!!

16 de junho de 2023
Classificada 5 em 5 estrelas

Great experience and superb job!Victoria was extremely helpful in…

Victoria was extremely helpful in helping me to understand how the bed will help my mom and all caregivers. She worked very hard to ensure I got the right bed for my mom. Her follow up on the order was professional and reassuring. I was surprised that she responded to my email and my questions late at night. This is extremely helpful especially we are in need of a suitable bed for my mom urgently. She had done a superb job and we appreciated her effort.

Also, David called me a few times to confirm the exact time of delivery as we move to a condo and booking elevator for delivery is very strict and limited to time. His calls helped to alleviate a lot of my stress. Thank you David for the calls.

Amazingly, Andrew has done a fantastic job in delivery, set up, showing us how the remote works as well as leaving the bedroom spotless. My husband and I were impressed with his skills, tidiness and professionalism.

In view of the whole process from my first enquiry email / call to getting the bed, we experienced the professionalism as well as natural warmth from the above mentioned staff. Excellent job and well done.

12 de junho de 2023
Classificada 5 em 5 estrelas

Sales to Installation was great!

Sales experience was great! The demo was a good selling point (thanks Ben and Kyle). Victoria was very informative and helpful. The installers were professional and helpful. So far, my sister likes her new bed. I’m hoping that continues. Thank you.

2 de junho de 2023

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais