Søstrene Grene Opiniões 

3047
•
TrustScore: 4 em 5

4,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Snabb leverans Köpte mattor 120x50 cm Jättefina mattor om det inte vore för lukten Efter att ha hängt o vädrat i tre veckor är lukten lika stark Efter tvätt med ättiksköljning finns ff lukten a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Jag har gjort många affärer med Söstrene Grene, både i fysisk butik och via webbshop. Jag har alltid varit mycket nöjd med både mina inköp och med företagets service. Varorna är omsorgsfullt inslagna... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Le Design est très sympa et c'est un plaisir de flâner dans ces boutiques surtout si on cherche un petit cadeau quelconque. Deux bémols 1) Leur site indique les articles disponibles en magasins mais à... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

OMG ABSOLUTELY LOVE THIS SHOP. FROM THE MOMENT YOU WALK INSIDE IT GIVES YOU SO MUCH INSPIRATION. THE PRICES ARE VERY REASONABLE TO. THE BACKGROUND MUSIC IS VERY RELAXED MAKING THE WHOLE EXPERIENC... Ver mais

A empresa respondeu

4,0

Bom

TrustScore: 4 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(3047)

515 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I bought a beautifully made ceramic…

I bought a beautifully made ceramic soap dish that was sent quickly in recyclable materials and the cost of the item and delivery was outstandingly good value.

14 de abril de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Anne,

Thank you for your enquiry and kind message. We are delighted to hear that you have had a positive shopping experience.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Classificada 2 em 5 estrelas

For the love of God Søstrene Grene

For the love of God Søstrene Grene, can you PLEASE hire some people other than Gen Z? I'm sorry, but after like 5 bad visits in a row, I have to rant.

Walking around the shop is always such a pleasant experience, lovely stock, relaxing music and lighting - but, then you get to the till and almost every single time you are met with disinterested lounging/slumped Gen Z staff who proceed to serve you whilst either carrying on their conversation with each other about "new Tattoo's", being passive aggressive or silent altogether (but for telling me I can wrap my own goods, after they have put in ZERO effort to putting through the sale, which is kind of hilarious).

Please expand your scope to also hire older people…it almost seems discriminatory that there is such a large concentration of Gen Z and no older staff and it makes such a difference for customers.

13 de abril de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Mr Schneebly,

Thank you for your enquiry and feedback. We are sorry to hear that this has been your experience visiting one of our stores.

Kindest regards
Søstrene Grene

Classificada 5 em 5 estrelas

Amazing shop

I had never heard of this shop,I walked past and popped in and oh my goodness,how pleasantly surprised I was! What a gem of a shop,all the little nik naks and an amazing little craft corner,where the seed beads were amazing.I spent way too much money but,everything was so reasonably priced.The staff were very friendly and helpful.This shop was in Guildford and although I live 18 miles away,im going back again very soon.

10 de abril de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Alison,

Thank you for your enquiry and kind message. We are delighted to read this - that makes us so happy. Thank you for taking the time to write us and we look forward to welcome you back in the store.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Classificada 1 em 5 estrelas

Furniture never arrived

Ordered several items, one cabinet (€60) just didn’t arrive. I tried to contact them via the helpdesk but didn’t get any response…

1 de fevereiro de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Astrid,

Thank you for your enquiry.
Furniture items are always sent separately, so it will not arrive with the other items.

Which email have you tried to contact - we are not delayed with our responses, so it seems something has gone wrong. Could you please try and write to the email you can find under Contact, the FAQ or on the Delivery and Return Note.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Classificada 1 em 5 estrelas

I had no choice but to put one star in…

I had no choice but to put one star in to get this post up.

Never ever, ever, ever order from their website. It’s an absolute nightmare of a process. If they do ship an item to you, once it leaves their side, they wipe their hands of it and leave you with poor customer service, leaving you chasing your item and in the end you have no clue if it even gets to you. My item was ordered on the 16th March and I have no item still.

We did get an email this morning which they stated:

"We have received a response from the carrier stating that the parcel will be returned to our warehouse, after which we will refund you for the order as soon as the parcel has arrived."

So they direct the parcel I order back to them!? They don't discuss with us they found the item and will ensure it gets to us? Wow.

Furthermore we had another post up here and they broke the GDPR act by listing my full name here. Be very careful giving them your details online as they will break laws and share your personal details to other parties.

We have now asked for a formal refund. I look forward to our refund and never ever will order online with them again. What a nightmare.

16 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Produits sympa

Produits sympa emballage tout recyclabke

2 de abril de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Linda,

Thank you for your enquiry and kind feedback. We are very happy to read this. Thank you for taking the time to write us.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Classificada 1 em 5 estrelas

False advertising & ignores customers

I used to shop from this site and their physical stores ALL the time, but I noticed last year they started advertising a "Free Shipping over 35€" banner on their site. Except after you finish shopping and go to checkout you find out shipping is only free if it's to a pickup point, with very limited options. They're clearly counting on the fact that people won't give up after they've spend a while filling their cart. If you're not offering free home delivery, then you can't advertise a blanket "Free Shipping" claim. This is false advertising, which there are laws against.
I emailed the site to tell them that, and they never bothered responding, so they lost a faithful customer. Everything they sell is easy to find elsewhere, so I won't be missing them.

Edited to reply : I am not talking about the limited promotion you are having this week, I am talking about the permanent Free Shipping banner you display all year long on your website.

13 de fevereiro de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Sarah,

Thank you for your enquiry and feedback.
For France it is free shipping to both Parcel Shop and Home Delivery during these reduced free shipping periods. Please send us a picture of what you experience in the check out flow - when we check the procedure with items in the basket both parcel shop and home delivery is activated with free shipping.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Classificada 4 em 5 estrelas

Très jolie marque avec bon rapport qualité prix

J’adore cette marque et les articles qu’elle propose. Il y a plusieurs catégories d’articles ce qui est très pratique, avec plein de jolies couleurs et tout ce que j’ai acheté est de bonne qualité. J’ai été dans les magasins de Paris, Nantes et Bordeaux et j’ai adoré me promener dans les magasins. Les commandes que j’ai effectué se sont également très bien passées, les articles sont en sécurité dans les emballages et la livraison est rapide.
Je mets une étoile en moins car je suis un peu déçue du panel d’articles de ces dernières semaines sur le site internet (il y a beaucoup moins de choix que d’habitude) et j’ai trouvé également la boutique de Montpellier assez vide par rapport aux autres citées plus haut, je n’ai donc pas trouvé les articles qu’il me fallait…

1 de abril de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Marine,

Thank you for your enquiry and kind message. We very much appreciate the feedback.
It makes sense that you have experienced less selection both online and in stores recently, as the deliveries to both have been challenged due to system complications.
It is however looking better, and the product selection should look more as you know it in the very near future.

Kindest regards
Søstrene Grene

Classificada 5 em 5 estrelas

Har allerede givet søstrene Grene 5…

Har allerede givet søstrene Grene 5 stjerner, og gør det stadig

3 de abril de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Kære Elsebeth

Tak for Deres henvendelse og venlige besked. Vi er meget glade for at høre, at De har haft positive oplevelser hos os. Tak for at tage Dem tid til at skrive til os.
Vi ønsker Dem en skøn dag.

Kindest regards
Søstrene Grene

Classificada 3 em 5 estrelas

Poor quality tat

I bought some wooden frames as they seemed to be a good price and I expected nice scandi quality to price ratio. The frames were pretty flimsy and frustrating to use. I wish I paid £20 extra and got some better quality ones instead. All in all, you get what you pay for, and even though the products look nice in pictures - it's pretty cheap flimsy stuff.

26 de março de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Skaidre,

Thank you for your enquiry and feedback. We are very sorry to hear that this has been you experience of the product.

Kindest regards
Søstrene Grene

Classificada 1 em 5 estrelas

False advertisement of tea flavours and yarn as "bio", and yarn from countries with mulesing and no animal welfare legislation.

This happened at the Toulouse shop (France). I bought a tea advertised as lemon and Jasmin tea, but when I brewed it, it was mint tea, and I cannot stand the taste of mint tea.
I went to the shop to swap for another tea, I was told nothing could be done, as I could have swapped it myself (!!!).
I also saw their notice saying even though their yarn was advertised as "bio", it was just oeko tex.
I went to check the origin of the yarn, and it was all from a country that practices mulesing on sheep and has no animal welfare yarn.

31 de março de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear E V

All our suppliers sign contracts stating they are mulesing free. Otherwise, we do not work with them.

If you have further questions or concerns you are always welcome to write us so we can give you the correct answer to your concerns or wonderings.

Kindest regards
Søstrene Grene

Classificada 1 em 5 estrelas

Skarp billedramme

Jeg har for nylig købt en billedramme, og jeg oplevede desværre, at glasset var meget skarpt i kanten.

Da jeg håndterede rammen, skar jeg mig flere steder på mine fingre, hvoraf det ene snit var ret dybt og blødte en del.

Jeg synes det er bekymrende, da glasset føltes skarpere end forventet og ikke virkede slebet overhovedet.

30 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Pasen

Het zijn allemaal leuke hebbedingetjes.
Snelle levering.
Goede verpakking

20 de março de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Lia,

Thank you for your enquiry and positive feedback - we are delighted to read this.
Thank you for taking the time to write us.
We wish you a wonderful day.

Kindest regards
Søstrene Grene

Classificada 1 em 5 estrelas

Online vs. butik priser er ugennemsigtigt

Egentlig er jeg glad for søstrene grene men at man ikke kan regne med at priserne online er de samme i butikkerne er ubrugeligt.
Hvis man finder noget på nettet, så er det dobbelt så dyrt i butikkerne

28 de março de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Kære Lasse

Tak for Deres henvendelse.
Priserne på vores varer kan i nogle tilfælde variere fra butik til butik samt online på sostrenegrene.com. Dette skyldes, at butikker og online i nogle tilfælde uafhængigt kan fastsætte deres priser.
De kan også finde info herom i vores FAQ.

Kærlig hilsen
Søstrene Grene

Classificada 5 em 5 estrelas

tres bon article

27 de março de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Marie,

Thank you for your enquiry and kind feedback.
We are delighted to hear that you enjoy the products from us. Thank you for taking the time to write.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Classificada 5 em 5 estrelas

TOUT ETAIT PARFAIT BIEN EMBALLES LE…

TOUT ETAIT PARFAIT BIEN EMBALLES LE SUIVIT TOUT COMME IL FAUT SAUF LA LIVRAISON PAS CE QUI ETAIT PREVUE DOMMAGE SINON 20/20 POUR SOSTRENE GRENE

10 de março de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Francoise,

Thank you for your enquiry and kind feedback.
We are deeply sorry you experienced issues with the delivery but glad that did not overshadow the overall experience.
We wish you a lovely weekend.

Kindest regards
Søstrene Grene

Classificada 5 em 5 estrelas

Steeds een leuk assortiment aan een…

Steeds een leuk assortiment aan een betaalbare prijs en van goede kwaliteit.
Veel leuke ideeën…

25 de março de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Monica,

Thank you for your kind message and feedback. We are very happy to read this - thank you for taking the time to write us.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Classificada 5 em 5 estrelas

Top shop ervaring

Leuke shop, goede prijzen, prima communicatie, snelle verzending en super leuke spullen ontvangen !

25 de março de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Esperanza,

Thank you for your enquiry and kind feedback - we are delighted to read that you have been satisfied with the overall experience.
Thank you for taking the time to write us.
We wish you a lovely day.

Kindest regards
Søstrene Grene

Classificada 3 em 5 estrelas

Visited the whitely store for the first…

Visited the whitely store for the first time, the store sells great stuff at good prices. However, they do need to get their price labels right because we bought something and it scanned different to the price label on the shelf, they'd mislabelled the item. Also some items like the serviettes said 'from £1.99' so who knows how much they were!
The chap on checkout could actually smile more and be a little more friendly, and be nice to be given a receipt, he didn't even offer a receipt.
Also by the checkouts they have a display and its quite dangerous because you're not actually looking down that low, and not only did I almost fall over it, but I noticed 2 other people also did the same. Its an accident waiting to happen!
I will visit again though because it is local and I liked it, just a few teething problems.

23 de março de 2026
Opinião espontânea
logótipo da Søstrene Grene

Resposta da Søstrene Grene

Dear Lisa,

Thank you for your constructive feedback - we will definitely take that to heart. The prices can also always be found directly on the products either on a sticker or a cardboard tag attached to the product.
Thank you for taking the time to write us.

Kindest regards
Søstrene Grene

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