Søstrene Grene Opiniões 

Jeg er flittig kunde hos Søstrene Grene og handler jævnligt både i webshoppen og i butikkerne.

Jeg modtog desværre en puf i en forkert farve. Da jeg ønskede at få den korrekte farve tilsendt, var den udsolgt. Jeg foreslog derfor, om jeg kunne købe en større puf i den ønskede farve og samtidig beholde den fejlleverede puf, da emballagen var blevet smidt ud.

Desværre oplevede jeg dialogen med kundeservice som unødigt vanskelig og ikke særlig imødekommende. Jeg blev blandt andet mødt med en antagelse om, at jeg ønskede at få to puffer gratis, hvilket jeg på intet tidspunkt havde foreslået.

Jeg havde blot forventet lidt mere forståelse og imødekommenhed, når der var tale om en fejl fra Søstrene Grenes side, og den korrekte vare samtidig var udsolgt. Vi er endnu ikke nået frem til en løsning, da jeg oplever, at fokus er blevet flyttet fra den oprindelige fejllevering til en antagelse om, at jeg ønsker at få varer gratis.

Dårlig kvalitet og dårlig service. Jeg køber en lampe som har en stor stykket bule i skærmen og selve lampen er skæv og står og vipper. Jeg sender billeder og de tilbyder 25% i afslag og hvis jeg ikke tager i mod det skal den returneres i butik eller sendes retur. Et hvert andet seriøst firma ville komme med en bedre løsning! Slut med at handle her, kundeservice betyder alt og jeg handler kun der hvor jeg føler mig tryg.

As a regular customer who genuinely loved Sostrene Grene and has always been a vocal brand advocate to friends and family, I am completely heartbroken by how I have been treated.

I recently ordered two items online: a padded paper garland that arrived visibly squashed and folded over, and a recorder-style toy that does not function properly.

The toy makes one basic noise when blown, but the moment any of the holes are covered, the sound stops completely. Because I live far from a store and am heavily pregnant with my baby due in a couple of weeks, travelling to a physical location simply is not a reasonable option, but it is the only option provided by customer service for my online order.

When I asked for a prepaid postal return for these damaged and faulty items, customer service refused.

They patronisingly tried to fall back on the excuse that "it is a toy," speaking to me as though I was foolish enough to expect a professional concert grade instrument.

I know it is a toy, and toys are still expected to function! Their own website description states that children can explore making music with it, but you can hardly explore music when covering a hole immediately silences the instrument entirely.

Despite raising my statutory rights under the Consumer Rights Act 2015, customer service completely dismissed my concerns. They told me I would have to pay return fees higher than the value of the items themselves and refused to escalate the matter to a manager.

Worse still, after I followed up and again said can I please discuss with a manager, I received this verbatim response from their team:

“There will be no further replies. We have already communicated the same thing several times regarding the case. The case is hereby closed and there will be no more replies.”

To shut down a customer complaint in such a dismissive, rude, and abrupt manner while ignoring UK consumer law is astonishing.

Unfortunately, after reading through other feedback on here, it is no surprise to see a consistent pattern of similar reviews highlighting terrible customer service and a total refusal to help when things go wrong.

A note for your team: If you reply to this review with a generic, copy/pasted template telling me to reach out to customer service or for the millionth time saying it is a toy or that I should need to make the long round trip (and pay for parking) to store to return something YOU sent out damaged, please don't bother.

You have made it abundantly clear that you have zero interest in upholding UK consumer law. Fixing this requires actual management action.

I am so sad to say that the tone and attitude of this brand completely misalign with what I thought it stood for.

I will no longer be shopping here or recommending Sostrene Grene to anyone, and in fact, I will be doing the opposite.

Ordered two shelves listed as "walnut" and they arrived as a pale pine. After that had an annoying experience with returns...you have to pay for them, then the website says refunds are issued 5 business days after receipt - but they never acknowledge receipt, don't let you know when you can expect the refund etc.

Aldrig har jeg oplevet så elendig en kundeservice. Købte et skab online til 1800kr da jeg modtog det var begge låger fugtskader/ har slået sig. Søsterne G anerkender at alle låger på lageret er ødelagte så jeg kan ikke tilbydes nye. De vil tilbyde 15% i rabat og ellers kan jeg sende skabet retur i original emballage. Efter brok fra min side tilbød de 25% på et ødelagt skab. Hvis jeg ikke vil godtage det skal skabet sendes retur i original emballage. Er det fair at en kunde skal bøvle med en ødelagt vare eller betale så høj en pris for en ødelagt vare? Det er under al kritik 🥲

Det gjelder butikk i Haugesund. Jeg ønsket a kjøpe noe varer som etter informasjon fra nettsiden skulle være på lager. Svar fra den unge ansatte var: «Det har vi ikke. Det kan være feil på nett. Vi kan ikke finne ut om varene faktisk er på lager, fordi vi kan jo ikke pakke ut alt. Du må komme igjen.» Hm. Jeg synes ikke at dette er prisverdig kundebehandling. Ingen beklagelse og evt et tilbud om i allefall å prøve å finne mer ut. Kanskje forsla at jeg kunne ringe i slutten av uken for å se om de allikevel har et svar til meg? Resultat hadde muligens vært det samme, men det som sitter igjen hos meg, er dessverre en «sånn er det bare, not my problem»-holdning.
29.9. Trekker to stjerne til. Selv en uke senere er varene fortsatt ikke kommet i butikken. Dette er virkelig dårlig service.

Shopping is so easy on the website. The products are really beautiful and well made. My only minor criticism is that delivery takes a while to Ireland.

Snabb hemleverans. Stolen Anna, teddy motsvarade beskrivningen. Prisvärd och lätt att montera.

Fina produkter från er

Customer support is the worst.
Daughters bought something for their birthday. Came home and it has a production fault so not able to build their present.
Mailed customer support, not helpful at all.. go back to the shop (2,5 hour drive). We are not going to solve your problem...
What kind of after sales is that? Claiming it's on their website..
Like I visit the webshop to find out whether they give support on products bought at a store...

Cheap, good products that are always very pretty and practical. Go-to store for gift buying when my mind is blank! One thing is the store smells kinda weird.

Vantaan Jumbon liikkeessä on tosi tympeä henkilökunta. Myyjät eivät tervehdi, eivätkä noteeraa asiakasta mitenkään. Yrmeä ilme kasvoillaan vain täyttelevät hyllyjä. Kassallakin on sama kylmä tunnelma. Olen joskus jotain ostanut, en osta enää.

Jag hittar alltid en massa roligt att köpa! Och att det är bra priset gör ju ingenting.

Ordering online takes far too long for delivery. It is not clear when ordering. Still not received my order from 10 days ago. Would not use this company again

Le Design est très sympa et c'est un plaisir de flâner dans ces boutiques surtout si on cherche un petit cadeau quelconque. Deux bémols 1) Leur site indique les articles disponibles en magasins mais à Paris c'est toujours 100% faux 2) pas toujours de bonne qualité, très inégal. Des articles très solides et pas chers mais aussi d'autres chers et pas solides!

Snabb och bra leverans. Bra vara.

Leuke spullen, ben er altijd heel blij mee ook voor een goede prijs. Maar de verzendtijd van 1-3 werkdagen die benoemd wordt klopt gewoon niet, reken eerder op een week. DHL geeft aan dat het pakket nog niet eens ontvangen is. Wanneer je hier over mailt krijg je een reactie dat de vertraging zou komen doordat het pakket niet gescand is? Volgens mij is dat een gevolg van een vertraging en niet een oorzaak. Maar daarnaast ook niks qua uitleg hoe nu verder.

En regardent de plus pres j'ai remarquer que la plus par des articles son made i China le raport qualiter,pris et mediocre

My mum and sister spent a considerable amount of time and money in this store, and unfortunately the experience at the till completely spoiled what had otherwise been a good visit.
The two members of staff serving us — one who appeared to be Asian and the other with brown hair — were rude, dismissive and very unprofessional. Our transaction only ran around five minutes past closing time. I went back immediately afterwards to ask for some paper to protect the fragile glass items we had just purchased, but they waved us away and simply said the store was shut, despite having served us only moments before.
There was also an issue with the bags. My sister has a slipped disc in her back and needed the items split between two bags. The staff member kept trying to overload one bag, which risked the glass items smashing, and when my mum suggested that we needed another bag, she was met with an unpleasant glare and a very dismissive attitude.
It felt as though both staff members were more interested in leaving than making sure customers who had just spent a significant amount of money were properly looked after. There was no warmth, professionalism or consideration shown.
It is a real shame because we had enjoyed the store up until that point, but the attitude at the till really soured the experience and has put us off returning

We visited the store in Maastricht, Netherlands when we were there as tourists. We saw bags of sweets hanging near the till and decided to buy a bag of giant corn. At the till, the cashier told us it was € 1.90. I told her that the advertised price was lower (€ 1,26), to which she replied that that was a starting price. It wasn’t labelled that way! And there was no price on the packet of corn. We just paid up at the time, but it left me with a sour feeling. The advertised price = the price at the till – that’s only correct. Was there even a product at € 1.26? I doubt it: not online anyway. Even though it’s a small amount, practices like this undermine trust. That’s how you lose customers. It’s a nice shop to browse through, but I doubt I’ll ever set foot in there again.