Southdownsinsurance Opiniões 

Very easy to get the insurance I wanted .

Excellent service. Joe wad very professional, extremely knowledgeable and helpful. Process was easy and straightforward. Competitive prices. Definitely recommend and will use again.

Great travel insurance for what I need. Good price. Been with them a couple of years now.

very helpful, nice as aways customer services and good prices to make you stay, very happy and been a customer for 4 years.

Always helpful on the phone and for once it actually pays to be a loyal customer, getting a good discount for my travel insurance

Edit as of 04/04/2026. My hospital are now persuing legal action against me. I have reached rock bottom and no-one is replying to my attempts at contact.
Please stay away from this company. They have damaged my mental wellbeing and left me in a lot of debt that they had assured me they would be covering.
Dreadful.

I am here again to write a review. I am still awaiting settlement of my insurance claim. 
I have been told for the 3rd time that my details were under the wrong record and at this stage I really don't understand what's going on. 
The thing im most concerned about is the effect this has had on me mentally. And the complete disregard from the company regarding this. 
I was assured my case was escalated - there has since been zero progress.
I had a phone call with someone called George who was so lovely and promised multiple times he was going to call me back - he never did. 
I submitted a 2nd complaint. This is still in progress but as its for the same issue as before I am not hopeful. 
I have finally escalated to the Ombudsman and this is not what I wanted to do. 
The stress of all of this is very overwhelming. The hospital will take action against me as my bill is unpaid. I have communicated this so many times to the company and they just do not respond. Or tell me it has been escalated. 
The outstanding settlement is over 18 000 dollars and so is not money I have in my pocket. The company is a joke. Please avoid at all costs. 

Have used Southdowns previously.
Great cover with minimal excess.

I had to claim due to cancellation due to illness, my daughter claimed for canellation due to my illness.

I can honestly say this my worst ever experience I've had with any insurance company for any type of cover. There were issues around supporting information:

Duplicate information.
Lost emails
Irrelevant information
Delayed payment
Being told contradictory information.

It took 15 weeks to settle the claim, at one point during a £3000 claim they were quibbling over £3.50.
I filed a complaint which was upheld, for which I was paid £50.

I'd never use them again

I have used this company before.
Easy to fill in forms.
Price reasonable.
No fuss.

The question was answered and a solution provided that met our needs.

Great UK based customer service, easy to call, super professional, helpful, polite and friendly. An exceptionally easy and positive experience all round for receiving a quote, taking out or adjusting travel insurance.

Good, reasonable price and easy to complete travel forms online

A quick quote with a no nonsense and easy to navigate page.

It was quick and easy to do thought it would cover was good for price

It was simply easy to do on line. Perfect 👌

Good price, good cover options

Very friendly

The advisor was professional and very helpful.

Having bought a policy for peace of mind. It has been a terrible experience trying to both claim back for out-of-pocket medical expenses we incurred when my husband needed urgent emergency surgery. As well as trying to get the company to book return flights and extend our hotel booking, when we needed to delay our return. There is no online number to call (i.e. whatsapp) so the cost of phone calls was extortionate. I frequently got cut off and so had to go through security again and again and each time got a new member of the team, so they had to read all the notes. At one stage, they even talked about moving hospitals (really handy when your husband is in agony and needs EMERGENCY surgery). Everything took so long, and in the end, that is why we ended up paying for treatment. Not sure, I expected travel insurance to work this way, but apparently this is standard. I thought because this was underwritten by AXA it would be a good reliable policy. How wrong could I have been. My husband's surgery was on the 16th Jan and here we are in March with no end in sight of our claim being paid.