Southdownsinsurance Opiniões 

Excellent customer service. Highly recommend

No issues booking travel insurance

I had a very positive experience with Southdown Insurance. The team was professional, knowledgeable, and took the time to explain my options clearly. They made the whole process simple and straightforward, without any pressure. I felt confident in the cover I chose and appreciated the honest advice throughout. Excellent customer service from start to finish — I would highly recommend them.

This travel insurance is always my choice, the best coverage options for really good reasonable price

Very helpful and patient agent, explained everything clearly

The lady who dealt with my renewal was excellent and very professional which made the renewal very quick and easy to do.

We are extremely disappointed in the service we have received - we were notified that our existing European annual policy would be auto-renewing, but as we were due to travel outside of Europe this year, we took out a new annual global policy, to replace our existing European policy.
They gave us the new annual global policy, however, 2 weeks later proceeded to renew the European policy without notifying us, whilst we were on our holiday (outside of Europe). As a result, we missed our 14 day cooling off period, which we are only now just aware off, after coming back from our holiday.
So in conclusion, the company knowingly sold us a new policy, whilst continuing to renew our existing policy, with the knowledge that we would never be able to claim against both policy's in the event of a claim.
This specific act and the level of service we've received following it, feels dishonest and immoral, that the insurance company have knowingly took money from us for something we will never be able to receive a service for and now aren't in a position to cancel the auto-renewed policy and offer us a refund. After speaking to their customer service team, both me and my partner have felt very unsatisfied and unhappy with the experience and feel discouraged to ever use them again.

Good website. Reasonable premium.

It's so quick and easy.

Very easy to navigate and use, gives you all the information you need, very reasonable prices, would recommend them

Helpful staff

I phoned to add a medical condition to my policy. Easy process and answered the phone straight away.

Luckily we didn't need to use the insurance but the website was clear and advisor gave the best options for our travel needs.

Great price.

The customer centre representative explained everything very clearly in an efficient and friendly manner and found the best travel insurance option to suit our needs and pocket.

Very easy to get a straight-forward, good value quote and easy to complete the purchase.

I had a policy auto renew, did not include world wide so I rang the company, they answered and was extremely helpful, cancelled one policy, went through new policy .. booked it was so easy

Fast and efficient- straightforward Emily was great on the telephone when I wanted to alter my cover.

My baggage was delayed by more than 40 hours on my recent travel to USA and raised a claim with them. Its been a week now and no acknowledgement or update with no sight on when / if there will be any !! Whats the point of having an insurance if when I cant use it when I needed the most.

Good communication, competitive pricing, transparent policy coverage and easy digital renewal.