Southdownsinsurance Opiniões 

Very good company

Martim was really great at his job, very patient and a great ambassador for your company.

Very competitive pricing and very helpful staff. Easy to talk to a real person!

It’s been 3 months and endless issues claiming a medical expense. I emailed all requested documents within the first 48 hours and while they have apologised, I’ve still not received payment

Clear info and a good price. I'd recommend to the company to have a version of the site for mobile devices. Wasn't easy to complete it on my phone

Highly recommend for good value insurance. Not so great when making a claim

I bought insurance cover for business travel to Germany. Flight got cancelled, I tried to claim but you have to call them and wait in a queue for a long time. You cannot submit a claim online. This is not acceptable in 2026, who has time to sit on the phone. Do not buy if you are busy and do not have time to sit on the phone if you need to make a claim.

very easy to arrange cover for my city break

Easy to use and self explanatory and good price

My experience has been shockingly poor from start to finish.

The most concerning issue was when their underwritten insurance company halved my claim settlement, closed my case, and issued payment without first asking me if I accepted the reduced amount and didn't even bother asking me to submit further evidence (which I have). I responded immediately to their email disputing the decision, but by the time they replied, the payment had already been made. Since then, communication has effectively stopped.

There were several other problems throughout the process, but this incident perfectly illustrates the lack of care, communication, and professionalism I encountered.

As someone with a finance background, I do not believe this matter has been handled unlawfully, and I will be referring it to the Financial Ombudsman Service for review in 14 working days.

This was the first insurance claim I have ever made, and it will certainly be the last policy I take out that is underwritten by AXA. I am also considering sharing my experience publicly on my TikTok channel so that others can make informed decisions before choosing their insurer.

Value for money company for Travel Insurance. I would have given 5 star if Policy Schedule had shown declared medical conditions in it so that the customer could check and make sure that all relevant medical conditions had been declared. I had to ring and confirm.

Excellent personalised service. Great price too.

Really happy with Southdowns so far. I compared quite a few travel insurance options and they offered really good cover at the best price, which made the decision easy.
Everything was straightforward to arrange and the whole process was quick and simple. I haven’t needed to make a claim, so I can’t comment on that side of things, but up to now I’ve been very pleased with the service and value for money.

Had to make changes to my policy. Super helpful and friendly clear steps on how to change and reasonable priced thanks

I tried to obtain some travel insurance through the online website, but when attempting to enter my responses to questions on the form, the system kept moving me back to the previous page.
I then called Southdowns directly by telephone. The customer service lady (Nikki), was courteous, helpful and professional. She processed my details very quickly and helped me obtain the right policy both regarding cost and individual requirements for my trip. Very good experience. My advice is to ring directly, it’s far better and easier.

We have been insured through Southdowns travel insurance for a number of years and luckily never had to claim.

Unfortunately, a member of our travelling party died, and we had to cancel our holiday. Southdowns, underwritten by AXA, have been most unhelpful in resolving our claim. Their communication is poor, their understanding of their own policy documents is so bad that at times I have had to explain it to them.

Our claim has been ongoing for several months, when other family members have long recieved their payout from other insurers.

I will be avoiding Southdowns/AXA in future.

Needed to change dates of insurance due to flight changes, called no long wait,uk customer service, Hayley waa very helpful , simple to do.
Insurance for holiday next year so can't comment on claims process.

Great customer experience for renewing policy. Cheaper policy after 1 year with same conditions! Recommended

Exceptionally competitive premium compared to the more well known companies in the travel insurance market.