Very fast delivery on my courtesy car and very fast on dealing with my claim on my car that was written off! Customer service is great! Very happy with their service and the courtesy car! Great comm... Ver mais
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Leia as opiniões dos outros
They helped take stress out of the no fault accident we had, organised a hire can and had it within 24 hours, kept in regular contact to keep me updated on the status of the insurance claim. Everyone... Ver mais
A empresa respondeu
The people I dealt with individually made me feel relaxed when explaining my car accident that was admitted to not being my fault. A very patient and understanding team. Although I hope never... Ver mais
A empresa respondeu
Absolutely abysmal. Was put in touch with them through my insurer. They assured me I would face no out of pocket costs, then left a hire car with me deliberately longer than needed (I kept offering it... Ver mais
Informações sobre a empresa
Escrito pela empresa
Spectra Drive have many years experience providing accident management services from our Manchester based operations centre. We can offer a 24/7 nationwide range of mobility and vehicle repair solutions.
Informações de contacto
Chapel Studio, 47 Waterloo Road, SK1 3BJ, Stockport, Reino Unido
- 0330 555 0505
- claims@spectradrive.com
- spectradrive.com
4,4
Excelente
341 opiniões
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Respondeu a 54% das suas opiniões negativas
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Outstanding service so far
I’m only 48 hours into my claim, but the experience has already been excellent. Everything has been handled quickly, smoothly, and with great communication throughout.
My car was collected and a hire car delivered in less than 24 hours, and the assessment of my vehicle was completed within 48 hours — which is incredibly efficient.
A special mention to James, who has been fantastic from the start. He’s answered every question I’ve had, no matter how small, and has guided me through the process clearly and professionally.
So far, I couldn’t be happier with the service.
18 de maio de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for your fantastic review. We’re delighted to hear that your claim experience has been handled so quickly and smoothly, with clear communication throughout.
It’s great to know that the collection, hire car arrangements and vehicle assessment were completed efficiently, helping to make the process as straightforward as possible for you.
We’ll be sure to share your kind words with James. It’s wonderful to hear that his guidance, professionalism and willingness to answer all your questions have made such a positive difference.
Thank you again for taking the time to share your experience. We really appreciate your feedback and are pleased to have been able to support you.
Brilliant customer service and customer…
Brilliant customer service and customer support and James who I spoke to was very helpful understanding and friendly and gave me all the information that I wanted to know
18 de maio de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for your fantastic review. We’re delighted to hear that you received brilliant customer service and support throughout your experience.
We’ll be sure to pass on your kind words to James — it’s great to hear that his helpful, understanding and friendly approach made a positive difference and that he was able to provide all the information you needed.
Thank you for taking the time to share your feedback. It’s truly appreciated.
Becki was very knowledgeable and…
Becki was very knowledgeable and professional when dealing with my replacement vehicle.
8 de maio de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for your lovely review. We’re pleased to hear that Becki provided such knowledgeable and professional support while assisting you with your replacement vehicle.
We’ll be sure to share your kind feedback with Becki. Thank you for taking the time to let us know about your experience — it’s greatly appreciated.
Absolutely abysmal
Absolutely abysmal. Was put in touch with them through my insurer. They assured me I would face no out of pocket costs, then left a hire car with me deliberately longer than needed (I kept offering it back) & now send me threatening texts & emails at regular intervals claiming I am responsible for the costs. Avoid using them - they are shocking.
13 de maio de 2026
Opinião espontânea
Liam was really helpful and polite and…
Liam was really helpful and polite and answered all my questions. He really went the extra mile. Thank You
13 de maio de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for your fantastic review. We’re delighted to hear that Liam was able to provide such helpful and polite support, answer all your questions, and go the extra mile for you.
We’ll be sure to pass on your kind words to Liam — he’ll be pleased to know that his efforts were appreciated. Thank you again for taking the time to share your experience.
Overall good experience
Overall good experience, helpful staff etc. However, at times proactive communication could be improved.
9 de abril de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for taking the time to share your feedback. We’re pleased to hear that you had a good overall experience and found our team helpful.
We also appreciate your honest comments regarding proactive communication. We’re always looking for ways to improve our service, and your feedback is valuable in helping us understand where we can do better.
Thank you again for your review and for giving us the opportunity to continue improving.
i had some questions and was helped by…
i had some questions and was helped by Liam. overall the company and its service has been great
6 de maio de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for taking the time to leave us a review. We’re pleased to hear that Liam was able to help answer your questions and provide the support you needed.
It’s great to know that you’ve had a positive experience with our service overall. We really appreciate your kind words and will be sure to share your feedback with Liam and the wider team.
Professional, friendly and helpful.
Regarding my claim being processed by Spectra Drive, I have found that everyone I have been in contact with, to be very friendly and helpful.
In particular, James Hovington who has been very professional but also has a natural ability to reassure, in times, that I have been unsure of anything.
I would fully recommend, for a positive experience.
5 de maio de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for your wonderful review. We’re delighted to hear that you’ve found everyone at Spectra Drive to be friendly, helpful and supportive throughout your claim journey.
We’ll be sure to share your kind words with James. It’s fantastic to hear that his professionalism, reassurance and clear guidance helped you feel more confident during the process.
Thank you for your recommendation and for taking the time to share your positive experience. It’s greatly appreciated.
Liam sorted my query quick
Spoke to Liam today to sort out collection of the hire car. He quickly sorted it out and spoke to the depot for me to find out when they are going to pick it up.
Thanks Liam!
1 de maio de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for your great review. We’re delighted to hear that Liam was able to quickly arrange the hire car collection and take the hassle out of the process for you.
We’ll be sure to pass on your kind words to Liam — he’ll be pleased to know that his support was appreciated. Thank you for taking the time to share your experience.
Liam
Liam, Maxine & James have been amazing throughout. The inconvenience that I could have experienced at a traumatic, stressful time was minimised and I felt cared for. Thank you
24 de março de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for your wonderful review. We’re so pleased to hear that Liam, Maxine and James were able to support you during such a difficult and stressful time. Providing reassurance, clear communication and a caring service is incredibly important to us, and we’re glad they helped make the process easier for you.
We’ll be sure to share your kind words with the team. Thank you again for taking the time to leave your feedback — it truly means a lot.
Brilliant service
Brilliant service. Everything explained fully and simply.. My car was written off and money in my bank in less than 3 weeks. Shout out to James who was fab, kept me up to date and made everything less stressful
8 de abril de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you so much for your fantastic review. We’re delighted to hear that everything was explained clearly and that we were able to make what can be a stressful situation as smooth as possible for you.
We’ll be sure to pass on your kind words to James — he’ll be thrilled to know that his updates and support made a difference. We really appreciate you taking the time to share your experience and wish you all the best going forward.
Very helpful take there jobs seriously…
Very helpful take there jobs seriously and make sure there costumer is happy .
Thanks.
Liam
17 de abril de 2026
Opinião espontânea
Resposta da Spectra Drive
Thank you for your kind review. We're delighted to hear that you found our team very helpful and that they took the time to ensure you were happy throughout the process.
We'll be sure to pass your thanks on to Liam. Your feedback means a great deal to us, and we're pleased we could provide the support and service you deserved.
WHAT A FANTASTIC TEAM!
WHAT A FANTASTIC TEAM!
I came across SpectreDrive purely by chance as, when my vehicle was involved in an accident (it was parked up and unoccupied), instead of getting through to my car insurance company I'd actually rung the 'Accident Claims Hotline'. Having listened to the information I gave about the accident they gave me the option of going through my car insurance provider OR going with SpectreDrive- the choice was mine- there would be no charge to me if SpectreDrive worked on my behalf BUT I wouldn't have to pay an excess, I'd get a hire car and my premium wouldn't go up. It made total sense to 'bite the bullet' and go with SpectreDrive.
The accident happened on Good Friday, 3rd April 2026. This proved to be a bit tricky regarding getting a hire car as everything had closed down for the BH weekend. SpectreDrive would normally hire out from their own fleet of cars. In this instance, the hire car was outsourced twice...this did cause problems for me and a lot of phone calls to the two outsourced companies to get sorted out with a vehicle. I guess I was just unlucky with the timing and had SpectreDrive given me a hire car things would have run much smoother in that respect.
With regards to the SpectreDrive team, I can't praise you enough! The phones are answered quickly, emails are responded to quickly and the staff are so patient and kind. A shout out to James Hovington who, the day after the accident, took my call when I was in shock and tearful, he was calm and reassured me that everything would be fine (and it was:-))
So bearing in mind that the accident happened on 3rd April (a BH weekend)
I received notification from SpectreDrive that the third-party insurance company had admitted liability on 10th April
I received the insurance payment from SpectreDrive accounts department on 20th April.
THE PROCESS TOOK JUST 17 days from start to finish. That's outstanding in my opinion. So it's safe to say that I'd definitely recommend SpectreDrive. Keep up the great work you are doing, the team you've got there are a credit to you. Kind regards from Louise Curbishley
20 de abril de 2026
Opinião espontânea
Resposta da Spectra Drive
Hi Louise,
Thank you so much for your amazing review — we really appreciate you taking the time to share your experience with us.
We’re so glad we could help make a stressful situation a bit easier for you. James will be especially pleased to hear your kind words — we’ll make sure they get passed on to him 😊
We’re sorry again for the hiccups with the hire car over the bank holiday. It’s not the experience we aim for, but we really appreciate your patience and understanding with that.
It’s great to hear everything else went smoothly and that your claim was sorted so quickly. That’s exactly what we’re here to do!
Thanks again for your recommendation, it really means a lot to the whole team.
All the best,
Spectra Drive
We have been dealing with Spectra for…
We have been dealing with Spectra for our claim when our car was written off, James at Spectra could not have been more helpful, he guided us through the whole process from start to finish,thanks James
6 de março de 2026
Opinião espontânea
Resposta da Spectra Drive
Thanks so much for your 5-star review! I’ll be sure to pass your kind words on to James.
They dealt with my claim as best as…
They dealt with my claim as best as they could despite the opposite party being awkward. Spectra were consuderate and krpt me informed at every step.
16 de abril de 2026
Opinião espontânea
Resposta da Spectra Drive
Thanks so much for your 5-star review! We really appreciate your support.
Update on car
James rang me to update me on what’s going on with my car and the money situation. James was very professional and courteous. Thank you James
16 de abril de 2026
Opinião espontânea
Resposta da Spectra Drive
We appreciate your support—James will be glad to know you’re happy!
Very smooth and professionally handled…
Very smooth and professionally handled by the knowledgeable Team at Spectra Drive in particular by James and Catherine. The hire car was delivered and collected promptly. At every stage communication was clear, with next steps well explained. It was easy to get in contact with them whenever I needed to when reassurance was always given.
Would definitely recommend.
19 de março de 2026
Opinião espontânea
Resposta da Spectra Drive
Thanks so much for your lovely review! It means a lot to the team to hear you had a great experience.
Very fast delivery on the recovery and…
Very fast delivery on the recovery and delivery of the hire car very helpful staff (james) lovey car to drive too
8 de abril de 2026
Opinião espontânea
Resposta da Spectra Drive
Really appreciate you taking the time to leave this review, thanks for choosing us—we’re glad we delivered!
Very helpful
Very helpful
Very friendly
Great customer service
Reassuring
Dealt with quickly
1 de abril de 2026
Opinião espontânea
Resposta da Spectra Drive
We’re delighted you had a great experience—thanks for sharing!
James
James , spectra have been very helpful, service was 10/10
1 de abril de 2026
Opinião espontânea
Resposta da Spectra Drive
Really appreciate your feedback—James will be pleased to hear this!
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