⁷It's amazing what this relatively small outfit can offer. Not only do they supply you with cheaper tickets by exploiting fare stages and Advance tickets, but their Customer Service is extraordinary!... Ver mais
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Leia as opiniões dos outros
Split My Fare customer support has been great! In one occasion I had to change dates request refund, Richie helped me with my request, it was really easy, super fast response, unlike some other platfo... Ver mais
A empresa respondeu
Customer service was very efficient via email and after getting a doctor's note I was able to get a refund minus a £5 admin fee. Richie was very responsive. Thankyou.
A empresa respondeu
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Informações de contacto
Newcastle, Reino Unido
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Confirmation Email support
I’d booked tickets online but hadn’t received the confirmation emails with my e-tickets on. I emailed the support team, and within 5 minutes Richie had got back to me and sent me all my confirmations. Really impressed by how quick, helpful and friendly their support is.
29 de janeiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi Liam,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Mum died, they didn't care
I couldn't make my journey as my mother ended up on end of life care at the hospital.
I wrote to Split My Fare and told them the situation.
They said I needed a letter from a medical professional, but the problem was I could only do that through my mother..... Who was dying !
They kept telling me it was in the terms and conditions made by the rail companies. I wrote to the rail companies and they just sent me back to Split my fare
Despicable and dishonest company, with no empathy, guilt or common sense.
My mum passed whilst I was going around in circles.
Thanks guys, it was a real pleasure
1 de janeiro de 2026
Opinião espontânea
Resposta da Split My Fare
Hi,
We are sorry to hear about your mother's passing.
We have to abide by National Rail's rules when issuing refunds. We completely agree that it shouldn't be the case that you have to provide a medical letter, and hate asking for this in such circumstances, but as we have to abide by rules for refunds, we unfortunately aren't able to use any discretion.
Best wishes,
Pete
Founder - Split My Fare
UNFAIR AND MISLEADING
THEY DO ALL CAN TO TRY KEEP YOUR MONEY IF HAVE TO CHANGE/ CANCEL JOURNEY…Booked and paid for train ticket but due to unexpected news of family illness within few days, had to change ticket and destination at much greater cost, so seen ‘amend journey’ but this ONLY if exactly same destination! So even though paid a lot more as further destination can NOT amend so they keep ALL COST of original ticket paid plus paid 3 times more for new journey/ ticket ! ( feel this would be a common reason to change ticket which why they do NOT allow so can KEEP more money from customers!)
So then go to cancel original ticket (and is before journey so in their timeline, and can see I not collected tickets etc) for refund AND provided evidence which they state ‘ SUGGEST’ doctors letter. I provided actual medical notes ( screen shot which doctors practice said would be best, quickest and free way) as proof so what better! BUT NOW SAY MUST BE DOCTORS ACTUAL WRITTEN LETTER! So will NOT refund unused ticket!
Feel their site information is MISLEADING! They would know a doctors private letter is costly and take time so know this would put customers OFF applying for refund, and they keep and profit whilst giving misleading security to travel with them!
17 de dezembro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Jane,
Thanks so much for your feedback.
We have to abide by National Rail rules regarding refunds, and as our refunds are audited we can't use discretion in this regard.
As such, replacement bookings must be from and to the same station as the original booking. Further we need a doctor's letter for medical refunds and are unable to use discretion in accepting any other form of evidence.
Best wishes,
Pete
Founder - Split My Fare
Help when needed
I had a problem with my pre booked rail tickets in the app. This led me to panic as travel was for the next day. (it was my mistake) I got in touch with Split My Fare, minutes later I'd had a response. This was really helpful and as a result was able to find my e tickets. Richie at SMF was absolutely brilliant and helpful. I'm really grateful for that. Split My Fare have been brilliant
17 de dezembro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service. I misunderstood the ticket types and double booked my journey. The customer service team made every effort to assist and understand what went wrong and refunded the duplication
I misunderstood the ticket types
24 de novembro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Susie,
Thanks so much for your feedback, we really appreciate it. We are glad to hear you rate our service so highly and appreciated out customer service. We hope we were able to clarify regarding ticket types and look forward to helping you save money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
I will always use split my fare!
Very helpful guidance speedy reply!
Helped in more than one circumstance. I always use split my fare!
11 de dezembro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I use them every week
I use the firm twice a week to book tickets. Literally any time I have a query about a ticket or need a refund they sort it for me straight away.
I can genuinely rely on them and know that my travel will be stress free. Great firm
4 de dezembro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Ryan,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly, that you found cheaper tickets with us, and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future and thank you for being such a loyal customer.
Best wishes,
Pete
Founder - Split My Fare
Ticket not received but payment taken
I ordered & paid for a ticket which was unacknowledged and did not arrive. My son subsequently successfully ordered a ticket. The following day payment was taken from my bank account. No ticket was attached. I have now reported this to Split My Fare twice and requested a refund. I have yet to receive an acknowledgement or a reply or the money.
21 de novembro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Jo,
I can see that we did not receive the first email you said that you sent, and we replied to the second email you sent and have had no reply. Could you please email me directly at pete@splitmyfare.co.uk and I will look into this personally.
Best wishes,
Pete
Founder - Split My Fare
Ruthless and unreasonable. Everything that is wrong with the world.
Ruthless, uncompromising, unreasonable and truly awful people.
Richie was not too bad, but he hid behind a supposed complaints team and the National Rail as a pathetic excuse for not being able to refund my fare by 19mins. 1 hour is not a good time slot, especially when your customers are human!
You (plural) ruined my day. You contributed in a negative way to my life and I hope my money, which is tainted now, because of the suffering you brought, doesn't get you far. Enjoy my free money.
You are hated.
25 de novembro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Asha,
We are sorry to hear that you were not happy with your experience booking with us.
The 1-hour window for refunds is a gesture of goodwill in case customers made an error with their booking. We encourage customers to check their journey during the booking process and at the confirmation stage.
We would encourage customers to book refundable flexible tickets if there is a chance you may need to claim a refund.
Best wishes,
Pete
Founder - Split My Fare
The promptness and value they provide…
The promptness and value they provide on enquiry is fantastic. Not to mention the savings I have made whilst using the app and web page! ££££
19 de novembro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Max,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly, that you found cheaper tickets with us, and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great website, great value
The website is clearly laid out an the fares are significantly cheaper than normal
27 de agosto de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Martyn,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly that you like how our site is laid out, and that you found cheaper fares with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great value and service
Really good, transparent prices, great value. The booking process is very easy and the options are clear. Customer care is excellent, very responsive, polite, understanding and very efficient. Shout out to Richie, who patiently sorted out a late amendment to my booking. I highly recommend Split My Fare.
10 de novembro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Rosalind,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly, that you found the booking process easy and had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Saved me a fortune on my train ticket
Saved me a fortune on my train ticket. Easy site and they gave me great directions so I knew when to stay on the train (just the ticket that was changing) and when to get off. Will absolutely use again.
25 de outubro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Anne,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you find it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Good refund protocol
Had to get a refund for my train and Richie was very helpful
31 de outubro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Tom,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
The customer service was great.
28 de outubro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Dave,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I enquired about a missing ticket and…
I enquired about a missing ticket and Richie in customer service was very quick to get back to me and help solve the issue. It was my mistake in any case, as I had used a different email address to my usual one. Thanks Richie!
22 de outubro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Chris,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience and sorted your ticket. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I'm glad I didn't let the bad reviews…
I'm glad I didn't let the bad reviews put me off I saved over 80£ on tickets. Will for sure use again. All I can say is try it for yourself. I'm a pleased customer
21 de outubro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
The buying of a ticket is so easy and…
The buying of a ticket is so easy and is better than having one straight through ticket. Same train multiple tickets but you save pounds. One trip I saved £60 from Scotland to Leeds . I bought a ticket and arrived at the station and found I could get an earlier train so I booked on the earlier train and requested a refund a few hours later all sorted. This is a company that seems to work to save you money and are there to help at any time. Try it you won’t regret it.
21 de outubro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Paul,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
User friendly and Simple to Use Website
The website is easy to access and intuitive to navigate and interact with. I'll continue to use it as Ive found it more user-friendly to engage with than alternative train websites.
20 de outubro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Saved me £50!
Excellent website for finding the most economical train tickets. The conditions of travel are easy to read on the website and it was reassuring to know the train companies still have to honour your ticket in the event of delays, just as they would if you weren't fare-splitting. My split fare saved me over £50. Will happily use again.
25 de setembro de 2025
Opinião espontânea
Resposta da Split My Fare
Hi Sue,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
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