First off, I'd like to comment on their Customer Service. Each time I have contacted them, their response was prompt and the problem was resolved. I'd also want to say that I have never been disappoi... Ver mais
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Leia as opiniões dos outros
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Ver mais
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I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Ver mais
A empresa respondeu
The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Informações de contacto
West McNab Road 1001, 33069, Pompano Beach, Estados Unidos da América
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4,6
Excelente
423 opiniões
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The helpful salesperson!
The salesperson was extremely nice and patient with me. She also found my size and matched my shoes with my outfits.
24 de novembro de 2025
Resposta da Spring Step Shoes
Hello Precyous Turner,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The delivery time was excellent
The delivery time was excellent! The email representative was also excellent!
25 de novembro de 2025
Resposta da Spring Step Shoes
Hello Talonda,
Thank you for your 5 Star review!
We’re delighted to hear that your delivery arrived quickly and that you had a great experience with our email support.
We truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Boots to fall in love with
Easy ordering, good fulfillment experience and when I received the boots, I fell in love!
25 de novembro de 2025
Resposta da Spring Step Shoes
Hello Anne,
Thank you for your 5 Star review!
We’re so happy to hear that ordering was easy, delivery went smoothly, and that you love your new boots.
We truly appreciate your feedback. If there’s anything else we can help you with, please feel free to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Salesperson was very attentive
Salesperson was very attentive, helpful & polite.
24 de novembro de 2025
Resposta da Spring Step Shoes
Hello Phyllis,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I love this company!
I love this company! They have great quality shoes and quick shipping!
25 de novembro de 2025
Resposta da Spring Step Shoes
Hello Dawn,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The employees are wonderful in…
The employees are wonderful in Philadelphia premium outlets, love the shoes, I do not like to purchase thru mail because I don’t feel it’s right to charge that fee to ensure u get your shoes
24 de novembro de 2025
Resposta da Spring Step Shoes
Hello Deb,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
service agent was knowledgable and kind
24 de novembro de 2025
Resposta da Spring Step Shoes
Hello Helen,
Thank you for your 5 Star review!
We truly appreciate your kind words and are glad to hear that our service agent was knowledgeable and helpful.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Boots return
I had to return boots due to size was too small, but eventually they refunded me!
14 de outubro de 2025
Resposta da Spring Step Shoes
Hi Jane, thank you for taking the time to share your feedback. We reviewed your order and confirmed that your refund was correctly issued through Shop Pay, which can sometimes create confusion if you’re expecting the funds to appear differently on your statement. Our team reached out by phone and left a message to help clarify this for you directly. If you have any additional questions or need further assistance, please feel free to contact us at 877-444-6703.
Shoes are always very comfortable
Shoes are always very comfortable. Returns are easy !
27 de outubro de 2025
Resposta da Spring Step Shoes
Hello Pam,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Love the unique boots
Love the unique boots. Always fits true to size. Better for a narrow width which is good for me. Comfortable. The store manager is knowledgeable, professional and friendly.
22 de outubro de 2025
Resposta da Spring Step Shoes
Hello Lori,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The Merchant with the Mostest
The Merchant with the Mostest
My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I was looking for specific shoes by Lartiste and not only did she know her product but was well informed on other brands in the store. I usually order online but will definitely return to the store with that kind of customer service!
22 de outubro de 2025
Resposta da Spring Step Shoes
Hello Karen,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Easy return service.
Easy to follow instructions. Good updated on process.
FEDEX easier carrier than UPS
22 de outubro de 2025
Resposta da Spring Step Shoes
Hello Barbara,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Resposta da Spring Step Shoes
Hello Harriet,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
My favorite shoe company
My shoes arrived on time, well packaged inside and outside the box. Shoes may run just a tiny bit large. They are made well and quite lovely.
1 de novembro de 2025
Resposta da Spring Step Shoes
Hello Lauren,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The boots are beautifully made
The boots are beautifully made, and they were delivered fairly quickly. They’re extremely comfortable! Looking forward to wearing them on many occasions… Thank you!
18 de outubro de 2025
Resposta da Spring Step Shoes
Hi Monique,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you love your new boots and found them both beautiful and comfortable. We hope you enjoy wearing them for many occasions to come!
If there’s anything else we can help you with, please don’t hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Great salesperson
Great salesperson. She was so friendly and helpful! Have worn both pairs of shoes and they are both very comfortable.
18 de outubro de 2025
Resposta da Spring Step Shoes
Hi Alicia,
Thank you for your 5 Star review!
We’re so glad to hear that you had a great experience with our salesperson and that both pairs of shoes are comfortable. Your feedback is greatly appreciated.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Wife loves her shoes!
21 de outubro de 2025
Resposta da Spring Step Shoes
Hello Esteban,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Favorite Shoes
This is one of my top go-to shoe websites. The styles by brand are unique and colorful. While I think all of their brands are great, I favor the Spring Step line. I look forward to their new designs each year. The fit is always right and comfortable. The prices can be a bit high at times so I wait for a sale if I have my eye on a pair I would really like to buy.
21 de outubro de 2025
Resposta da Spring Step Shoes
Hello there,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Happy shopper
All the spring step employees are most helpful. They go the extra mile to make sure your happy, on line or in the new tanger mall store. I just LOVE spring step!!!!!!!
21 de outubro de 2025
Resposta da Spring Step Shoes
Hello Jeannie,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
L'ARTISTE NIOBE BOOTS Love these boots
L'ARTISTE NIOBE BOOTS Love these boots. True to size and as expected were comfortable right out of the box. Would highly recommend them.
21 de outubro de 2025
Resposta da Spring Step Shoes
Hello there,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
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