First off, I'd like to comment on their Customer Service. Each time I have contacted them, their response was prompt and the problem was resolved. I'd also want to say that I have never been disappoi... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Ver mais
A empresa respondeu
I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Ver mais
A empresa respondeu
The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Informações de contacto
West McNab Road 1001, 33069, Pompano Beach, Estados Unidos da América
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4,6
Excelente
423 opiniões
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Spring Step Shoes
Hello Ellie,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Excellent service
Excellent service by Kim (?) in the store at Jackson Outlets, Jackson, NJ! She suggested and pulled my sizes until I found the perfect shoe. As an artist myself, I LOVE the creative decorations and shoe forms. I would by many styles if I didn't have foot issues. I told my artist friends about the brand and the store. They are already in love with L'Artiste shoes and will be visiting the store in Jackson. I'll be back.
22 de outubro de 2025
Resposta da Spring Step Shoes
Hello Pat,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Always love L’Artiste shoes but the…
Always love L’Artiste shoes but the last pair I purchased was just too narrow so unfortunately I had to return. Had no issues at all, Spring Step customer service is a 10+
16 de outubro de 2025
Resposta da Spring Step Shoes
Hello Laura,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Excellent & very prompt customer…
Excellent & very prompt customer service Love their unique styles & designs Quality shoes &boots that are always very comfortable Thank you! Deb
15 de outubro de 2025
Resposta da Spring Step Shoes
Hi Deborah,
Thank you for your 5 Star review!
We’re so happy to hear that you love our unique styles and designs, and that our shoes and boots continue to be comfortable and high-quality. Your kind words about our customer service mean a lot to us!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Resposta da Spring Step Shoes
Hi Victoria,
Thank you for your 5 Star review!
We’re so glad to hear that your Flexus Stoller Mary Jane shoes are comfortable. Your feedback is greatly appreciated, and we hope you continue enjoying them!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Awesome designs
Awesome designs. So original. I will definitely continue shopping with you. Discounts are really nice!
22 de outubro de 2025
Resposta da Spring Step Shoes
Hi Karrie,
Thank you for your 5 Star review!
We’re so happy to hear that you love our designs and find them original. It’s wonderful to know you’ll continue shopping with us and that you’re enjoying our discounts! Your support truly means a lot.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Best Regards,
Yve
Customer Care Team
Resposta da Spring Step Shoes
Hello Maria,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
My favorite online shoe store!
The shoes I ordered didn’t fit so I needed to return them. Customer service responded immediately and refunded my payment once they received my shoes back. The quality of Spring Step shoes is excellent. I have several pairs and will continue to purchase from from them!
16 de outubro de 2025
Resposta da Spring Step Shoes
Hello C Jenks,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The delivery date has become later…
The delivery date has become later three times and the order still hasn’t arrived
22 de outubro de 2025
Resposta da Spring Step Shoes
Hi Barry,
Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your interaction with a 3-star review, and we're truly sorry that we did not meet or exceed your expectations.
If you have any feedback on how we could have better served you, we would greatly appreciate it. Your insights are invaluable as we strive to improve and provide the best possible experience for all our customers.
Please feel free to reply directly to this email or reach out if there’s anything else we can do to assist you.
Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
Great quality and super comfy
Great quality and super comfy. The majority of my shoes are now Spring Step!
15 de outubro de 2025
Resposta da Spring Step Shoes
Hello Cynthia,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Happy feet
I love the beauty and comfort of this company's shoes. I recently had to return a pair of shoes and they were quick to handle, and help, with my return. I will continue to shop spring step shoes. I always get compliments.
22 de outubro de 2025
Resposta da Spring Step Shoes
Hello Candice,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Beautifully crafted.
I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collection is my favorite! A helpful tip: check the description for sizing details, since some styles run small. I always get so many compliments when I wear them!
22 de outubro de 2025
Resposta da Spring Step Shoes
Hello Beth,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Like them very much
Like them very much, tho the right shoe is slightly shorter, not much but a bit.
22 de outubro de 2025
Resposta da Spring Step Shoes
Hello Tracy,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Boots
The boots I ordered and received were so very pretty however they hurt my feet something awful
22 de outubro de 2025
Resposta da Spring Step Shoes
Hi Cynthia,
Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your interaction with a 2-star review, and we're truly sorry that we did not meet or exceed your expectations.
If you have any feedback on how we could have better served you, we would greatly appreciate it. Your insights are invaluable as we strive to improve and provide the best possible experience for all our customers.
Please feel free to reply directly to this email or reach out if there’s anything else we can do to assist you.
Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
Spring Step is all that and more!
My orders were delivered when promised, the shoes fit properly, are comfortable and beautiful. I cannot ask for more!
22 de outubro de 2025
Resposta da Spring Step Shoes
Hello,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I did not get the shoes yet
I did not get the shoes yet! You people shouldn't be heckling me until I receive the shoes!
22 de outubro de 2025
Resposta da Spring Step Shoes
Hi Chris,
Thank you for taking the time to share your feedback. We’re very sorry that you received a review request before your order arrived.
Your comments have been shared with our team so we can work to improve the timing of our review requests.
We appreciate your patience, and we hope you’ll enjoy your shoes once they arrive.
Best regards,
Yve
Customer Care Team
Fitting
My wife ordered some shoes for a wedding, and unfortunately they didn’t fit. She’ll be back. She has several pairs and loves them.
14 de outubro de 2025
Resposta da Spring Step Shoes
Hello Thomas,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Both pairs of shoes I ordered are…
Both pairs of shoes I ordered are perfect. They were shipped and delivered quickly.
22 de outubro de 2025
Resposta da Spring Step Shoes
Hello Cheryl,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
This shoes are beautiful and very…
This shoes are beautiful and very comfortable. I really like them!!
22 de outubro de 2025
Resposta da Spring Step Shoes
Hello Mike,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.