Spring Step Shoes Opiniões 423

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

First off, I'd like to comment on their Customer Service. Each time I have contacted them, their response was prompt and the problem was resolved. I'd also want to say that I have never been disappoi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de calçado

Escrito pela empresa

The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

423 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 92% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I will be sending them back. I'm very disappointed.

I will be sending both pair back. They were narrow and the material very stiff.

15 de outubro de 2025
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Resposta da Spring Step Shoes

Hi Shirley,

Thank you for taking the time to share your recent experience with us.

We’re truly sorry to hear that the shoes didn’t meet your expectations in comfort and fit. We understand how important it is for your shoes to feel just right, and we regret that this wasn’t the case.

We sincerely appreciate your feedback, as it helps us improve both our products and service. We hope to have the opportunity to serve you better in the future.

Best Regards,

Yve
Customer Care Team

Classificada 5 em 5 estrelas

I love the shoes

I love the shoes, they look very classy. They are very comfortable and will go with just about everything I wear.

16 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Jane,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

My Spring Step order

My Spring Step order
I received my boots very quickly after o sent my order. They are very stylish and true to size. My experience with the company has been excellent.

22 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Nancy,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

Good quality shoes & boots designed…

Good quality shoes & boots designed beautifully and different.

21 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Cindy,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

THE COMFORT YOU WONT ANYWHERE BUT SPRING STEP SHOES.

I LOVE THE SHOES AND ALWAYS LOVE SPRINGSTEP SHOES FOR MY COMFORT. HOWEVER I MUST INFORM YOU OF A MISTAKE, THEY SENT ME TWO PAIR OF THE SAME SHOE. SO TO BE HONEST, I WILL SEND YOU THE EXTRA PAIR THAT I DON'T THINK WAS PAID FOR.PLEASE CHECK TO SEE IF I HAVE BEEN CHARGED FOR THE SECOND PAIR. I WANT TO RETURN THE UNPAID PAIR OF SHOES. I WANT TO BE HONEST IN THE PROCESS. GOD BLESS

21 de outubro de 2025
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Resposta da Spring Step Shoes

Hi Janice,

Thank you so much for your kind words and for being a valued Spring Step Shoes customer! We truly appreciate your honesty and want to help get this sorted out for you.

Please contact our Customer Care Team Monday–Friday, 9 a.m.–6 p.m. EST, at 1-877-444-6703 or email service@springstepshoes.com
so we can look into this and assist you further.

— The Spring Step Shoes Team

Classificada 1 em 5 estrelas

I purchased three pair of shoes

I purchased three pair of shoes. Unfortunately I had to return them. The store located in Jackson NJ took them back. The clerk was unable to print me my return charge credit and would not give me back my original receipt. I had her sign the original receipt with her name and date of return, and then take a picture so I would have proof of the return.

20 de outubro de 2025
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Resposta da Spring Step Shoes

Hi Phyllis,

Thank you for taking the time to leave a review regarding your recent experience with us. We’re truly sorry that we did not meet or exceed your expectations.

We appreciate you sharing the details about your return at our Jackson, NJ location. I understand how frustrating it must have been not to receive a printed return confirmation or have your original receipt returned.

Please rest assured that we’ve shared your feedback with the store management team so they can address this and ensure a smoother process for future visits.

Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.

Best Regards,

Yve
Customer Care Team

Classificada 5 em 5 estrelas

Simple Ordering experience for great looking shoes

It was easy to order,my order came sooner than anticipated, & the shoes are adorable. They are extremely comfortable & very well made.

21 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Lillian,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

Shoes came quickly and are great

Shoes came quickly and are great. My fiance loves the shoes i bought her. They are pretty and good quality.

14 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Alexander,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 3 em 5 estrelas

The boots that I ordered looked like…

The boots that I ordered looked like they may fit a wide calf. There is very little stretch in the portion that I thought may work for a wider calf. That stretchy portion barely moves. Returning them.

21 de outubro de 2025
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Resposta da Spring Step Shoes

Hi Debra,

Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your interaction with a 3-star review, and we're truly sorry that we did not meet or exceed your expectations.

If you have any feedback on how we could have better served you, we would greatly appreciate it. Your insights are invaluable as we strive to improve and provide the best possible experience for all our customers.

Please feel free to reply directly to this email or reach out if there’s anything else we can do to assist you.

Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.

Classificada 5 em 5 estrelas

Happy Spring Step Customer

I was very pleased with 2 out of the 3 items I ordered. I love the quality and comfort of the shoes and slippers. The third pair of shoes just weren’t the right fit for me. Returning the unwanted item was a breeze.

21 de outubro de 2025
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Resposta da Spring Step Shoes

Hello JG,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

Sales person very friendly and helpful …

Sales person very friendly and helpful The booties are very unquine very comfortable

20 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Frances,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

My favorite shoe brand

My favorite shoe brand! The shoes are absolutely beautiful and well-made with good arch support and style galore

21 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Jac,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

Mother of 3 Needs more Shoes,lol

I’m the biggest fan of spring step shoes, I love them for the creativity and the comfort. Honestly I can’t buy them as much as I would like, 3 autistic kids and one income family with bills, that trumps shoes. However when I do I know that the 8.5 will be perfect and the shoes will make me feel special.

21 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Katie,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

I have over 2 dozen pairs of L'Artiste…

I have over 2 dozen pairs of L'Artiste shoes, booties and sandals. Need I say more....

14 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Diane,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

Easy

Easy experience ordering online. I was so sad that my sandals broke, but I was so happy that they were still available online and on sale!

18 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Melanie,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

Unique styles, prints and comfort

Comfortable shoes, sandals and boots. I've been purchasing Spring Step and L'Artiste for a few years now. I love the unique styles and prints. I like a slightly higher heel and platform and found them so comfortable with this brand. I was happy to see the Spring Step store at the outlet mall I visited in Daytona Beach, Fl. The staff was very nice and helpful.

10 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Teresa,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 4 em 5 estrelas

Haven't worn the shoes yet

Haven't worn the shoes yet, hence 4 stars. The shoes appear to be well made and a good value for the price.

20 de outubro de 2025
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Resposta da Spring Step Shoes

Hello John,

Thank you for your 4 Star review!

Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

I appreciate the updates on my package…

I appreciate the updates on my package arrival. I like the items I purchased.

19 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Kay,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

True to size and so comfortable

Comfort and true to size - quality is awesome!

20 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Shelly,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Classificada 5 em 5 estrelas

Very happy with my shoes, and your staff was excellent!

Very happy with my shoes, and your staff is excellent!

17 de outubro de 2025
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Resposta da Spring Step Shoes

Hello Debbie,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

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