Products great but getting a little annoyed that every time I order pizzas they arrive with the topping all slid into one area and nothing left on the other 75%of base. There isn’t a lot of topping a... Ver mais
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Leia as opiniões dos outros
I’ve been shopping with Srsly for a few months when I started my low carb journey. The products are so tasty and the customer service is really good. I have a regular delivery set up.
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I have been buying from them for a number of years now and the food is always good quality. I had a recent issue with my order where I ordered twice with one to an old address. I cancelled but the ord... Ver mais
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A* customer service!! Always brilliant, we have been using srsly for years now and never have we had a problem. Always very helpful. And obviously the bread is amazing!!! Fabulous products and custom... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are SRSLY Health, formerly SRSLY Low Carb. We are the UK's leading low carb food company that also offers high protein, lower calorie, higher fibre options of foods that are commonplace in British diets. We provide healthier alternatives to foods that are traditionally bad for diabetes and weight-loss.
Informações de contacto
4,4
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de uma semana
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New products are really tasty and…
New products are really tasty and realistic
24 de fevereiro de 2026
Resposta da SRSLY HEALTH
Hi Michael,
Thank you very much for the lovely feedback, and we're so happy to hear that you're enjoying the new products! We've been working hard on perfecting them for our low-carb legends, so it really makes our day to know that they're hitting the mark for you.
Super, Smashing, Great
Absolutely loving trying the new items such as Piri Piri Chicken Melt and Margerita Calzone. It's so nice to have foods like this to eat. Very satisfying, very filling & so enjoyable. Also, always great customer service. I Absolutely love SRSLY products and their staff.
23 de fevereiro de 2026
Resposta da SRSLY HEALTH
Hi Jennifer,
Thanks for such a brilliant review! It's great to hear you've been enjoying the new options and that they’re hitting the mark for taste and satisfaction. You've just made our team's day!
We're also really glad you've had consistently good experiences with our customer service. Your support means a lot, and we appreciate you taking the time to share this.
Amazing products
Amazing products.
Stopped shopping online with other companies. Love the wraps, bread, rolls and croissants. 10/10
23 de fevereiro de 2026
Resposta da SRSLY HEALTH
Hi Debbie,
That's very high praise; we're absolutely thrilled to hear you've made us your go-to for low-carb products and that you're enjoying the wraps, bread, rolls, and croissants!
Thank you for being a 10/10 customer, and we appreciate you taking the time to share your experience!
I was told I was diabetic and told to…
I was told I was diabetic and told to cut down on carbs someone told me about your bread and was glad bread is my weakness
22 de fevereiro de 2026
Resposta da SRSLY HEALTH
Hi Dorothy,
Thanks for sharing your experience! We're really glad our bread has made it easier to enjoy something you love while keeping your carb intake in check. It's great to hear it's been helpful for you. Thanks for being a legend!
My 3rd time ordering from srsly low…
My 3rd time ordering from srsly low carb they have very good options for Keto lifestyle the pizzas and fruit loaf are my favourite easy to use website and fast delivery I will be placing more orders with them
22 de fevereiro de 2026
Resposta da SRSLY HEALTH
Hi Kayleigh,
Thank you for the fantastic review! We're really happy to hear you're enjoying the pizzas and the fruit loaf, and that the website and delivery have made ordering easy.
We look forward to your future orders and appreciate you taking the time to share your experience!
Beware as they sign you up for things you don’t want
Beware as they sign you up for subscriptions, even if you haven’t signed up for anything
First I knew was when everi emailed me about a delivery
The rolls are not nice and like chewing plastic covered cardboard
They used to do packets of bread mix you can do yourself at home and they don’t
Tried to get hold of them and getting AI instead , an all round rubbish experience
They’ve just emailed me just to say refunded me , so grateful for that! However I would suggest that instead of just using AI in future you use people, ai is helpful busy not for complaints.
Thought I’d try them, now I’m giving them a wide berth!
20 de fevereiro de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Rachel,
Thank you for taking the time to share your feedback! We understand the concerns you raised around the subscription and the overall experience.
Subscriptions are designed to be optional and easy to manage, with information shown during checkout and reminder emails sent before any repeat order is despatched, so there is plenty of opportunity to review or cancel.
We're glad that we had the chance to contact you directly and clarify how this works, and that we arranged the refund for you right away.
Your concerns are completely valid about AI. While we do use automated tools to help with general queries, a human agent will always be available to support you.
We're sorry to hear that the items weren't to your liking, but we appreciate that you gave us a shot anyway!
Wow what a responsive business
Wow what a responsive business! .. the courier used delivered my package to the wrong address. I contacted SRSLY as soon as I realised and they sent me out another package the same day. They will be taking up the lost package issue with the courier service.
For me, hassle free, very responsive and polite exchange with SRSLY . ... Not to mention my yummy order . Will definitely used again for my Keto items Thank you so much 🙏 x
20 de fevereiro de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Kerry,
Thank you for such a lovely review! We're glad we could step in quickly and get a replacement out to you when the courier delivered to the wrong address, and it's great to hear the whole process felt hassle-free.
We're also really pleased you enjoyed your order, and we appreciate you choosing us for your keto items. Thanks again for your kind words and support!
I love this company
I love this company. Fabulous service, quick delivery and they keep you in the loop from start to finish. They have a good range of products. I can't fault them. I would certainly highly recommend them.
12 de fevereiro de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Kim,
Thank you for such a lovely review! We're really pleased to hear you're happy with the service, delivery, and updates along the way, and that you're enjoying the range of products too.
We really appreciate the recommendation and you taking the time to share your experience. Thanks for being part of our low-carb community!
Outstanding products
Outstanding products. As a diabetic on a low carb diet I can finally have a sandwich or cheese on toast again. Delivery was fast and well packaged.
13 de fevereiro de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi NP,
Thank you for the lovely review! We're really pleased to hear you can enjoy things like a sandwich or cheese on toast again while following a low-carb diet. It’s also great to know that you're satisfied with the delivery and packaging. Thanks for being one of our low-carb legends!
Conning customers into a subscription - Updated
Update 9th July 2026:
I'm please to be able to update this review to reflect the fact that the website has been changed so that "Subscription" is no longer the default option.
The good:
My wife is diabetic and alergic to pretty much all available medication; so, the only way to manage her sugar levels is dietry, i.e. limiting carbohydrate intake. These products are good and helpful for her needs.
The bad:
I ordered three items today and two of them ended up as subsrictions by default. This constritutes sharp practice. When ordering, the single purchase option is off the bottom of the screen so users do not necessarily even notice that there is a choice to be made. By all means offer customers a subsriction but this should not be a default option.
The ugly:
To make matters worse, cancelling a subsription has been made deliberately difficult and this is a worse crime in my view.
12 de fevereiro de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Nick,
Thank you for taking the time to share such detailed feedback. We're pleased to hear the products have been helpful for your wife's dietary needs, but we understand the concerns you've raised around subscriptions and how this felt during the ordering process.
Subscriptions are intended to be optional and fully in the customer's control. During setup, there are prompts explaining the choice, and we also send reminder emails before any repeat order is shipped, so there is time to review, change, or cancel.
Our customer service team has reached out to you directly to clarify everything and help resolve this for you, and we want to make sure your experience improves from here. We appreciate you bringing this to our attention!
Bread I can enjoy
At least I can take a roll or sandwich with me now, as low carb eating out is a challenge
11 de fevereiro de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Janine,
We're really glad to hear the rolls are making things easier when you're out and about, especially as low-carb options can be limited. Being able to grab a sandwich or a roll and take it with you can make a big difference. Thank you very much for the kind review!
Be wary of automated subscription
The issue I have is that the company automatically put you into an automated subscription. This has happened to me a week after my purchase. I tried to cancel after getting an email saying that my pizza order is with Evri.
I emailed to cancel as I never wanted a repeat order. This should be at the discretion of the buyer, not everybody will be aware of the process.
In my opinion doing this is an easy way of making money as it becomes too late for people to cancel, they never did respond to my email.
10 de fevereiro de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi there,
Thank you for sharing your concerns, and we're truly sorry for the frustration this has caused. We always aim for subscriptions to be clear and within the customer's control. We take care to inform our customers every step of the way when they're setting up a subscription, and we send multiple follow-up emails to keep you updated and give you plenty of time to adjust or cancel a subscription order before it's shipped.
Unfortunately, we haven't been able to locate your details, and we'd really like to look into this properly for you. If you can get in touch with your order information, our customer service team will investigate what happened and make sure it's resolved.
Your feedback means a lot to us, and we hope to hear back from you soon!
Really good bread shame about the price…
Really good bread shame about the price tho 😞 maybe in time more company's will make similar bread witch will make it competitive witch will decrease the price .
28 de janeiro de 2026
Resposta da SRSLY HEALTH
Hi Jake,
Thank you for your honest feedback! We're really pleased to hear you think the bread is really good, and we completely understand that price is an important factor. Producing low-carb bread involves specialist ingredients and processes, which does affect the cost, but we're always reviewing how we can deliver the best possible value. We appreciate that you took the time to share this!
Resposta da SRSLY HEALTH
Hi Anniflower,
Thanks for the kind feedback, and we're glad that you're satisfied with the products and service! Thanks for being a low-carb legend.
Excellent products and great service
Excellent products and great service. Particularly like the mini croissants and seeded bagels. I’m Type 1 diabetic and find these are a really useful and enjoyable part of my meals.
6 de fevereiro de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Mrs. Diane,
Thank you for the lovely review! It's great to hear you're enjoying the mini croissants and seeded bagels, and that they've become a regular and enjoyable part of your meals while managing Type 1 diabetes.
We really appreciate you taking the time to share this, and thank you for being part of our low-carb community!
Food taste great
Food taste great, love the notcross buns 👌
Also great customer service when I had misunderstanding with my order
28 de janeiro de 2026
Resposta da SRSLY HEALTH
Hi Caroline,
Thanks for the lovely feedback! We're really pleased to hear you're enjoying the food, especially the not cross buns, and it's great to know our customer service was able to help sort out the order misunderstanding. We appreciate you taking the time to share this, and thank you for being one of our low-carb legends!
Resposta da SRSLY HEALTH
Hi Mark,
Thanks for the kind feedback, and we're glad that the rolls have been a game-changer for your low-carb diet! Thanks for being a part of our low-carb community.
SRSLY , nice company to do business with
We tried SRSLY low carb products , and found they weren’t for us , we reported this to SRSLY and they gave us a full refund and explained the reasons for us not getting on with the products ,
Full marks for SRSLY stepping up and addressing our thoughts ,
Although not for us , the products were delivered very fresh with a long shelf life.
Thank-you for being understanding
Ray T
25 de janeiro de 2026
Resposta da SRSLY HEALTH
Hi Ray,
Thank you so much for taking the time to leave such a kind review, and we're very happy that we were able to assist you, explain things clearly and make sure you were fully refunded. It means a lot to us that you found the service fair and were satisfied with the delivery despite the products not being the right fit for you.
Thanks for giving SRSLY a try! We wish you all the best going forward.
Highly recommend
This company enabled me to eat bread again . It’s reasonably priced and the products taste incredible. I feel so lucky to have found them !
22 de janeiro de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Sarah,
Thank you for the lovely review. We're so pleased to hear you're able to enjoy bread again and that you've found the products both great tasting and good value. It really means a lot to know you feel lucky to have found us!
New to the brand and bought to help…
New to the brand and bought to help with keto diet as was missing bread soo much ! Tried the fruit loaf. TBH slightly disappointed with the taste. Would prefer more spice in it. Will maybe try adding some cinnamon to my butter next time. Love the wraps and will continue to purchase. Bought the starter pack to try and see what worked for me. Can recommend for ease of purchase and delivery Pricing was good too.
29 de janeiro de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Suzanne,
Thank you for the kind review, and welcome to the SRSLY community! It’s great to hear the products have helped fill that bread gap while following keto, and we're glad you're enjoying the wraps enough to keep coming back. The starter pack is a great way to find what works best for you.
We appreciate the feedback on the fruit loaf. Taste is very personal, and your comment about spice is helpful and will be shared with the team. Your recommendation means a lot to us. Thank you for being a legend!
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