Products great but getting a little annoyed that every time I order pizzas they arrive with the topping all slid into one area and nothing left on the other 75%of base. There isn’t a lot of topping a... Ver mais
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Leia as opiniões dos outros
I’ve been shopping with Srsly for a few months when I started my low carb journey. The products are so tasty and the customer service is really good. I have a regular delivery set up.
A empresa respondeu
I have been buying from them for a number of years now and the food is always good quality. I had a recent issue with my order where I ordered twice with one to an old address. I cancelled but the ord... Ver mais
A empresa respondeu
A* customer service!! Always brilliant, we have been using srsly for years now and never have we had a problem. Always very helpful. And obviously the bread is amazing!!! Fabulous products and custom... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are SRSLY Health, formerly SRSLY Low Carb. We are the UK's leading low carb food company that also offers high protein, lower calorie, higher fibre options of foods that are commonplace in British diets. We provide healthier alternatives to foods that are traditionally bad for diabetes and weight-loss.
Informações de contacto
4,4
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great taste and size
Delivery and customer service are very good, I had issue with Evri and it was resolved promptly. Taste wise I find it much better than Heylo, resembles more real bread taste and both rolls and toast bread are bigger than Heylo.
30 de março de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Kasia,
Thank you so much for the lovely review! We're so glad we could get the delivery issue sorted quickly for you, and it's great to hear you've had a positive experience with both delivery and customer service.
It's fantastic to hear your thoughts on the taste and size of the bread and rolls. Really pleased they've been hitting the mark for you! Thanks for taking the time to share your feedback.
I just looooove these products
I just looooove these products! Finally bread that doesn’t make me feel sluggish & food to go is just great .all I need now is for them to create some low carb crackers !!! Well done Srsly! Great food!
2 de abril de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Nina,
That's awesome, we're so happy that you're enjoying our bread and our new food-to-go products! We totally hear you on low-carb crackers, and that's something we'll definitely be looking into for the future.
Great experience
Great experience. Quick delivery and great comms
30 de março de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Lisa,
We appreciate that you took the time to leave your feedback and that you had a good experience with the delivery. We hope that you'll enjoy the products as well!
Impressed
Good products, convenient and excellent customer service.
2 de abril de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Robin,
Thank you very much for the kind words, it means a lot to us that you've had a great experience overall!
Excellent quality.
Being type 2 diabetic i have just ordered my 3rd bundle and this bread helps me control my carbs with ease. So pleased I found this site.
1 de abril de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi SW,
Thank you for the great review. We'e really pleased to hear you're on your third bundle already and that the bread is helping you manage your carbs more easily. We really appreciate your support and your taking the time to share this!
Great product
Great product. Good customer service and carefull delivery of bread.
31 de março de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Sue,
Thank you so much for the kind words! It means a lot to us that you're happy with the experience overall, and we appreciate that you took the time to leave this review.
recently diagnosed diabetic
recently diagnosed diabetic, so exploring lots of options. Superb customer service, and the products that I have tried so far have been excellent. It is expensive, but so are all products of this nature. And they are very friendly people to deal with, which makes a huge difference.
30 de março de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Louise,
Thank you for sharing your experience. We're really glad you've had a positive start with the products, especially at a time when you're exploring new options.
It's great to hear the team has been helpful and that you've found the products to be excellent so far. We understand your point on pricing and really appreciate your understanding there.
Thanks again for your kind words, it means a lot to us!
Dont waste your money
This is an example of a good product being let down by poor customer service, delivery, and logistics.
I have repeatedly paid extra for Royal Mail next-day delivery, yet my orders are consistently sent via Evri instead. As a result, deliveries arrive 5–7 days later, often with only a few days left before the expiration date. In some cases, the expiration date isn’t even printed on the food, and I’ve been told via email that this is because it is “too labour intensive.”
That’s assuming the order arrives in good condition at all. I’ve had deliveries go missing entirely, and others arrive badly damaged, boxes crushed as if they’ve been kicked around.
At this point, I’ve given up. It’s a real shame, because the product itself does what it promises. Unfortunately, you can’t rely on receiving it on time or in a condition that makes it usable within the intended timeframe.
25 de março de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Douglas,
Thanks for your feedback! We're really sorry to hear about your experience, as this is not the standard we aim to provide.
We're very glad we had the chance to speak with you directly and go through everything over the phone, and that you gave us the opportunity to make things right.
A replacement with Royal Mail was arranged, and we're glad that it reached you in good condition! We hope your recent experience reflects the level of service we're aiming to deliver. If there's ever anything further you need, please don't hesitate to reach out. Our team will always be at your service.
These allow me to join in with the family minus the high carbs
These are a go to seasonal treat for me. As always they allow me to join in with the family without high carbs. Thank you SRSLY HEALLTH.
19 de março de 2026
Resposta da SRSLY HEALTH
Hi Ian,
Thank you for the lovely review! We're really glad the products help you join in with family moments without the high carbs; that's exactly what we aim for.
It's great to hear they've become a go-to seasonal treat for you. Thanks for being a part of our low-carb community!
Resposta da SRSLY HEALTH
Hi Kenneth,
That's awesome, we're glad that we're always able to deliver a timely and delicious experience for you! Thank you for the kind review.
Been eating their bread for over a year…
Been eating their bread for over a year now & nothing to complain about. Great eating keto making it possible to still have a pizza & a great sandwich.
17 de março de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Vicky,
Thank you very much for the kind review, and we're delighted to hear that you've been enjoying our bread and pizza for over a year now!
We're truly grateful for your continued support. Thanks for being part of our low-carb community.
Great products, great customer service. Highly recommend!
I've been buying from Seriously Low Carb for some time. Their products are great. My regular buy is the low carb bread.
Their customer service is outstanding. When there have been the odd issue with delivery or clitches on the website, they have always got in contact and sorted it out straight away.
I really admire their passion for their business and their customers. I highly recommend Seriously Low Carb. It's a heartwarming to deal with an honest and caring company.
23 de março de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Michelle,
Thank you so much for this, it really means a lot to us! It's great to hear you've been with us for a while and that the bread has become a regular go-to.
We're really glad the team has been able to step in and sort things quickly when needed, too. That's exactly the kind of experience we want to give.
Your kind words about the business genuinely mean a lot to us, so thank you for your support and recommendation. We're truly grateful to have you as part of our community!
I subscribed to their loaf product
I subscribed to their loaf product. Best Keto bread I've had the pleasure of trying. The croissants are also incredible.
2 de março de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Haymo,
Thanks for the great feedback! We're really pleased to hear the loaf has been a standout for you, and it's lovely to know the croissants have impressed as well.
It means a lot that you've chosen to subscribe, and we appreciate you taking the time to share your experience!
Great Product
The bread is great and the metrics are super. I particularly love the fruit Sliced bread.
23 de fevereiro de 2026
Resposta da SRSLY HEALTH
Hi Stephen,
Thank you for the great review. We're really glad you're enjoying the bread, and it's lovely to hear the fruit bread is a particular favourite. We truly appreciate that you took the time to write this!
Buyer beware.
Buyer beware.
No response from company, items not sent. Money taken.
Feel like I've been scammed. Impossible to get hold of a person and the ai email is not functional.
Update: received a refund from the company 1 week after purchase (of a nect day shipping item). Customer Support lied about sending emails and were rude in communication. Never again with srsly
5 de março de 2026
Opinião espontânea
Stop send ridiculas amount of reviews…
Stop send ridiculas amount of reviews for a start. And make your ordering system more transparent so it is clear that we are subscribing when we don't realise we have. Urrrgh
.
24 de fevereiro de 2026
Resposta da SRSLY HEALTH
Hi Donna,
Thank you for your feedback. We understand the frustration you mentioned, and we're sorry the experience led to this review.
As discussed when you contacted us previously, your order was refunded in full as soon as we became aware of the issue. During checkout, subscription items are marked as recurring purchases, and customers are shown the option to choose either a one-time purchase or Subscribe & Save, with reminder emails sent before any repeat order is created so there is time to review or cancel.
We also removed you from our marketing emails following your request, so you should no longer be receiving review or promotional messages from us.
We appreciate you raising your concerns and wish you all the best going forward!
Great service
Great service, 👍 when one of my items on my list was temporarily unavailable, I was contacted and asked did I want to change my order or wait until everything was available, I opted for wait, and they kept me informed about the progress,
Always well packaged, and delivered safely,not only that, the products taste amazing!
23 de fevereiro de 2026
Resposta da SRSLY HEALTH
Hi Karen,
Thank you for the wonderful feedback! We're really glad our team could keep you informed when one of the items was temporarily unavailable, and that the updates helped make the process smoother for you.
It's also great to hear everything arrived safely and well packaged, and that you're enjoying the products so much. We really appreciate you taking the time to share your experience and for being such a legend!
Fabulous customer service and products
Fabulous customer service when I had trouble receiving my delivery and went on to ensure that the same problems would not occur again in the future.
Recently tried the new items Piri Piri Chicken Melt and Margerita Calzone. Gorgeous really enjoyed them and will definitely be buying again so nice to have foods like this to eat on the go or a picnic. Can't wait for them to come back into stock and I will be trying the new steak bake.
2 de março de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi Diane,
Thank you for such a lovely review! We're really pleased our team was able to help resolve the delivery issue and put steps in place to prevent it from happening again.
It's also great to hear you enjoyed the new items. They're perfect for something quick and satisfying, especially for a picnic or when you're on the go. We're excited for you to try the steak bake as well.
Thanks again for your kind words and continued support!
A good range of low carb products
A good range of low carb products , some you wouldn’t possibly expect to find e.g. croissants, not (hot) cross buns. Reasonably priced compared to other similar products on market. As a diabetic I haven't experienced any spikes in my glucose levels as a result of eating these products. The items I have tried ( bread, rolls, croissants and not cross buns) taste great. They also had a decent shelf life and can also be frozen.
3 de março de 2026
Opinião espontânea
Resposta da SRSLY HEALTH
Hi David,
Thank you for such a thoughtful review! We're really pleased to hear you've been enjoying the range, especially items like the croissants and not cross buns, and that they've worked well for you without causing glucose spikes.
It's also great to know you've found the taste, shelf life, and value good compared to other options. We appreciate you taking the time to share your experience and for being one of our low-carb legends!
Con men
Con men, signed me up and charged me for a weekly delivery when I said no to it.
Untrustworthy, be aware!
25 de fevereiro de 2026
Resposta da SRSLY HEALTH
Hi Kenneth,
Thank you for your feedback! We understand your concerns and want to clarify that a subscription cannot be created without it being selected before checkout. Customers are shown both the one-time purchase and the Subscribe & Save options before putting an item into their shopping cart, so the choice is always made during the checkout process. We cannot create a subscription for you.
Our customer service team did reach out after seeing your review so we could look into this for you, but we haven't heard back yet. Rest assured, if you had contacted us when the issue first appeared, we would have been very happy to step in straight away and help cancel or adjust the order.
We hope that we were able to clarify the situation for you, and we're always happy to be at your service if you have any further questions or concerns.
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