After experiencing their customer service I would not recommend buying from Standert. Their customer service is simply awful and inadequate, they take over a week to respond to emails and do not h... Ver mais
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Leia as opiniões dos outros
The frame came with high quality bearings n fittings, and a beautiful finish thats holding up well so far to all day rain/mud rides. The geo is comfy for me so far, no problem spending 6+ hrs in da sa... Ver mais
A empresa respondeu
Vielen Dank für diese wunderschöne und unfassbar schnelle Kreissäge RS. Von Beginn an lief alles reibungslos. Super Beratung vor Ort durch Heiko, unkomplizierter immer freundlicher Kontakt via Mail... Ver mais
A empresa respondeu
I've purchased a steal road bike frame set “Pfadfinder" from Standert bike. Sales, product tech., logistics team were customer-friendly and showed quick response to my requests. This purchase made... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Standert Bicycles is a rider owned performance and urban bike brand from Berlin that is filling the gap between bespoke bicycles and mass production.
Informações de contacto
Friedrichstraße 23a, 10969, Berlin, Alemanha
- +49 (0)30 845 192 28
- shop@standert.de
- standert.de
4,1
Bom
425 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The bike is AMAZING
The bike is great. The staff is great. The service. Everything!! Standert=amazing!!!
1 de fevereiro de 2023
Resposta da Standert Bicycles
Hi Robert!
What an amazing review is that!
Cheers.
Well
Well, don't get me started.
I've already spoken to mgr who called me from your Berlin store.
I want a refund because the shirt was never delivered by DHL, which claims otherwise.
They are both incompetent and liars.
Lew Kuhn
30 de janeiro de 2023
Resposta da Standert Bicycles
Hi Lew,
We're sorry to hear that your experience with our store and DHL delivery service has been less than satisfactory. We apologise for any frustration or inconvenience this situation may have caused you. We understand that you have already spoken with a manager from our Berlin store regarding the shirt that was never delivered by DHL, despite their claim that it was. We take this issue seriously and will investigate further to ensure that our delivery service is reliable and transparent. In the meantime, we would like to offer you a full refund for your purchase. Once again, sorry for the inconvenience and any negative impression this experience may have left on you.
Please let us know if there is anything else we can do to make it right.
Wow just wow...
Wow just wow...
Took some time to.get it and it was like trying to get concert tickets.
Super good finished, feels sweet after the first rides, can't wait to put some more miles on it!
1 de fevereiro de 2023
Resposta da Standert Bicycles
Hi Thomas!
Great metaphor :)
Enjoy your ride!
Had a perfect handover with Lea
Had a perfect handover with Lea, had little time when picking it up. Get my coffee next time.
18 de janeiro de 2023
Resposta da Standert Bicycles
Hi Ron!
Thanks for the review.
You're welcome anytime!
Dieser Bock ist wirklich top
Dieser Bock ist wirklich top! Schnell, assig hart und wirklich Fun! Mein drittes Standert und wohl auch nicht das Letzte. Toll, dass auch beim Selbstaufbau stetig per Telefon oder Video Call Hilfe verfügbar ist. Bis bald auf einen Espresso:)
17 de janeiro de 2023
Resposta da Standert Bicycles
Hallo Martin!
Vielen Dank für deine tolle Bewertung.
Great collaboration on getting the…
Great collaboration on getting the right set up for my customized Stichsäge.
Felt almost like we know each other for some time. Very happy with the whole end-to-end process !
Won’t be my last Standert - for sure ;).
31 de dezembro de 2022
Resposta da Standert Bicycles
Hey!
Thanks for the review.
Enjoy your Stichsäge!
Great Customer Service
Really good customer service. I’ve got very quick feedback on my multiple requests. Perfect 👍
19 de dezembro de 2022
Resposta da Standert Bicycles
Hello Florian!
Thanks for the review.
Resposta da Standert Bicycles
Hello Andrew!
Thanks for the review.
Perfect !
Perfect shopping experience, my bike was sent earlier than scheduled and the delivery was fast.
18 de janeiro de 2023
Resposta da Standert Bicycles
Hello!
We're glad to see your review.
Cheers!
Pfadfinder Frameset
Pfadfinder Frameset: Kauf: Gute & schnelle Abwicklung, stabil verpackt; leider hatte sich die einzeln verpackte Gabel aus ihrem Karton gerappelt, der Schaft guckte raus.
Tolles Produkt! Super Verarbeitung, sieht in der Realität genauso schön aus wie im Webshop. Ich freue mich auf das fertige Rad.
3 de janeiro de 2023
Resposta da Standert Bicycles
Hallo Henning,
Vielen dank für Ihr Feedback.
Rahmenset kam wie bestellt
Rahmenset kam wie bestellt. Ist auch sehr schön anzusehen. Ich denk jedoch, dass das Design nicht auf machanische Schaltung ausgelegt ist.
Zugverlegung durch das Tretlager sehr schwer. Zudem splittert der Lack bei jedem Insert ab. Bei einem Rahmen dieser Preisklasse sollte dies nicht vorkommen. Schade...ein Stern Abzug...
2 de janeiro de 2023
Resposta da Standert Bicycles
Hallo!
Vielen dank für Ihr Feedback.
Great experience
Very easy to deal with and always on point when questions asked. Product showed up in good time period and mint condition.
21 de dezembro de 2022
Resposta da Standert Bicycles
Hello Ronny!
Thanks for the review.
Alles Perfekt!
Unfassbar netter Kontakt und das schönste Fahrrad aller Zeiten! :)
1 de janeiro de 2023
Resposta da Standert Bicycles
Hallo Marina!
Vielen dank.
Danke
Es macht einfach Freude bei euch ein Rad zu bestellen! Unkomplizierte Kommunikation und Umsetzung der Wünsche - alles Top.
22 de dezembro de 2022
Resposta da Standert Bicycles
Hallo Rosi!
Vielen Dank.
Great customer service and…
Great customer service and communication throughout buying process.
9 de dezembro de 2022
Resposta da Standert Bicycles
Hi Marc!
Thanks a lot for the review.
Perfekte Symbiose aus Designsprache und Handwerkskunst
Für mich verbindet Standert die perfekte Symbiose aus Berliner Designsprache mit italienischer Rennrad- Fertigungskunst und ist ein Unternehmen mit deren Image und Bildsprache ich mich zu 100% identifizieren kann. Gerne hätte ich mir meine Kreissäge im wunderschönen Showroom vor Ort bestellt, Berlin ist jedoch leider nicht gerade um die Ecke. Der Bestellvorgang online war komplikationslos und auf Rückfragen habe ich eine prompte und freundliche Antwort erhalten. Ich bin wirklich rundum glücklich und zufrieden und freu mich auf einen hoffentlich baldigen Kaffee und Austausch in Berlin dann persönlich.
29 de dezembro de 2022
Resposta da Standert Bicycles
Hallo Lukas!
Vielen Dank für deine tolle Bewertung.
Top 🔝
Amazing service. Fast delivery and smooth process - really enjoyed. Bike feels great riding too.
29 de dezembro de 2022
Resposta da Standert Bicycles
Great to know!
Thanks a lot Mark.
Enjoy your ride.
Resposta da Standert Bicycles
Hallo Andreas!
Vielen dank.
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