Wish there was a zero star option. Hidden Fees when you arrive, they never answer their phones, totally unreliable and "shuttle" to and from airport is an absolute joke! I was told they would be there... Ver mais
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Leia as opiniões dos outros
Terrible service, left us standing at 3am in a car park for 45 minutes despite ringing them several times telling them we had arrived. No one speaks English when you call them, cant understand a word... Ver mais
Shambolic. Do not be fooled. You will have to pay an extra £10 per person each way. Postcode was wrong. Cars queuing to enter from the main road. No parking spaces marked out. You are parking on a pie... Ver mais
Most AWFUL experience ever!!! Needs shutting down ASAP!! UNAUTHORISED car park, when I turned up they said they didn’t have my booking and ignored me he continued to play on his phone, until one lo... Ver mais
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Not to be trusted. Took 1 and 1/2 hours to return our car.
Should have read the reviews. Had to wait 1 and 1/2 hours for car to be returned despite a claimed return time of 30 minutes. The guy who answered the phone when we kept phoning for updates said the delay was because of road works and that we would have our car in maximum 50 minutes. However the drivers told us it was just because they didn't have enough drivers and that wait times were far longer. After complaining a couple of times during the 1 1/2 hours, the centre just stopped answering the phone. It felt like our car had been stolen and we were completely helpless. Would never use again.
19 de agosto de 2025
Opinião espontânea
Resposta da stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Do not use this company
Do not use this company. I have used many meet and greet services over the years and this was the worse. After booking and reading the small print before travelling, it mentions the extra £10 charge each way. The information provided for the arrivals said goto the Orange parking zone A-D whihc was repeated after having to call 30 mins from the airport. After several circuits I maned to park in that area. No one was waiting. Needed another call which said more car to H! On the way back, I called as requested. It took 50 minutes for the car to be returned. I called to chase twice and had poor engagement and was told it states 45 minutes in the details. This is NOT a meet and greet service.To top it all, my £1 coin I leave in the car for gym locker was taken. I should not have left the coin in the car, but it shows another side of the lack of service and trust
18 de agosto de 2025
Opinião espontânea
Resposta da stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Avoid all cost
Avoid all cost!
Scammed service damaged my car, nobady replayed on emails or phone calls, not taking responsibility. Parking is not safe in random field with no cameras parked cars in randomly.
6 de agosto de 2025
Opinião espontânea
Resposta da stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Avoid at all costs
Avoid at all costs – rip off service!
If you want to be ripped off, then use this company. I have never been so disappointed with a car drop-off service in my life. We were booked for an 8–9am slot, but due to missing the junction we arrived just 10 minutes late. For this, they charged us an extra £20. On top of that, they demanded £25 because there were five of us traveling, and even added a £1 fee just because we paid by card.
In total, what was meant to be a cheaper alternative ended up costing £79.99 plus another £46 on arrival. All this when I was simply trying to avoid the £120 airport parking fee. To make it worse, another family who arrived at the same time as us was charged the exact same way.
As a frequent traveler, I have never come across such hidden charges and unprofessional service. Absolutely outrageous. I will never be using them again – and I strongly advise others to stay away.
17 de agosto de 2025
Opinião espontânea
Resposta da stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Absolute crooks…
I booked them through compare your parking where they had called themselves another name ‘executive cars’ and claimed to have 5 star reviews. Not the 1 star they evidently deserve. Very poor communication. They took an hour to deliver the car back. The £20 paid for the pick up and drop off (paying orange car park) was only made known once we had already booked. When they finally delivered the car it was scratched!
3 de agosto de 2025
Opinião espontânea
Resposta da stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Car has been scuffed on with side wheel…
Car has been scuffed on with side wheel arches and at the front. It was dark when we returned so dodnt see it immediatley til we parked at tye house. We didn't look at reviews before we left and everyone else has had the same issue. Do not use.
30 de julho de 2025
Opinião espontânea
Resposta da stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
As others have said, AVOID!
Booked Stansted parking with Safe Meet & Greet Ltd fairly last minute through the Compare Your Parking website after foolishly believing the 5 star reviews on their website. Obviously these are fabricated because coming here to read the reviews after, I soon realised my mistake. The first issue was I didn't receive a confirmation email. Luckily I've used Meet & Greet services at many airports, many times before so I know how they usually work. Thankfully I screenshot the confirmation page when I purchased the parking so I could see there was a mobile number to call and I called it about 15 mins before my 4am arrival. The first 6 times I called the number, it went to voicemail. Started to panic a bit because had no idea where to go or who to meet and no email with information. I pulled over in a petrol station and tried calling again and finally someone answered. They abruptly told me Orange Car park Row H. I went there and found another worried and confused driver. We both seemed relieved that there were others as at this point I was beginning to worry that the company didn't exist. We were chatting about this when a man from the company walked over and I asked him if he was from the Meet & Greet company and he put his hand in my face and said YES I AM FROM THE DODGY COMPANY. So straight away I had a really bad feeling. A couple more cars arrived and everyone was upset and stressed due to probably all having the same experience as me. Anyway, off I went to enjoy my few days away and not think about this horrible experience.
Upon my return, I got through passport control and called the same number to let them know I was ready for my car. As a lone female, I was relieved that they answered straight away and said to wait outside for 25-30 mins. Whilst waiting, I began reading the Trust Pilot reviews and realised just how awful the company is. I started to worry. When it got to 1am and just over 30 mins waiting, I called again and they said they were round the corner. I waited another 10 mins and was about to call again when my car eventually turned up. I checked for any damage and actually this man was 100x friendlier and nicer than the other people from this company I had dealt with. I said to him, I was just reading all the bad reviews and starting to worry and he told m, yes they are terrible and he was leaving the company at the end of the week because "they are SH*T" and understaffed and rude and he can't bear working for them. He said he had brought 93 cars on his shift that day alone. I got in my car and could see that the trip from where the cars are stored had only taken 9 mins yet it took 45 mins for him to bring the car to me.
So clearly this company is raking the money in and have no intention of improving their service because people will still use them regardless.
Also they failed to mention when booking, the extra £20 charge that you have to pay to get in and out of the meeting point. Maybe this information was in the confirmation email I never received. The extra charge actually makes the parking not that cheap anyway.
28 de julho de 2025
Opinião espontânea
Resposta da stanstedmeetandgreetparking.co.uk
Hi Lauretta,
You recently provided a review on Trustpilot for a booking under the reference CYP-246988.
Having checked our records it appears that you were not a customer of ours. We believe that you may have been a customer of Safe Meet & Greet. They have a number of other names too, including, Smart Meet & Greet, Go Stansted and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner of the comparison site where you made the booking. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. They falsely advertise secure parking. Often vehicles are parked on the side of roads. Keys are left in the boot of a customer's car which is not locked. They use customers vehicles to ferry their own members of staff to and from their hub in Harlow Essex. Thier hub is the Terminus Car Park, Terminus Steet , Harlow.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appear on local Facebook community pages.
We are the oldest operator at Stansted. We have operated our services since 2006. We have provided a Meet & Greet service 5 years longer than Stansted Airport has provided their service. We would not have been able to operate for 19 years had we provided the kind of experience that you received. We would advise that you contact the booking agent and request a refund as the service provided was not as advertised. It is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
I would never use this company again…
I would never use this company again they are scammers keep you waiting for 45 minutes no explanation rude car filthy and charged us £10 in and £10 out which wasn’t stipulated on their website
27 de julho de 2025
Opinião espontânea
Resposta da stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. We believe that you may have been a customer of Safe Meet & Greet. They have a number of other names too, including, Smart Meet & Greet, Go Stansted and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner of the comparison site where you made the booking. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. They falsely advertise secure parking. Often vehicles are parked on the side of roads. Keys are left in the boot of a customer's car which is not locked. They use customers vehicles to ferry their own members of staff to and from their hub in Harlow Essex. Thier hub is the Terminus Car Park, Terminus Steet , Harlow.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appear on local Facebook community pages.
We are the oldest operator at Stansted. We have operated our services since 2006. We have provided a Meet & Greet service 5 years longer than Stansted Airport has provided their service. We would not have been able to operate for 19 years had we provided the kind of experience that you received. We would advise that you contact the booking agent and request a refund as the service provided was not as advertised. It is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Very poor service
I called as instructed when I was clear of customs and was told my vehicle would be returned in 40 minutes, 10 minutes later than the suggested 30. After waiting 50 minutes I made another call to find out the eta. I was told that my vehicle hadn’t even left yet due to technical problems, and it would be a further 20 minutes. After waiting out this further 20 minutes my vehicle was still nowhere to be seen. I made another call to be told my vehicle was definatly on the way and would be with me shortly. After a further 10 minutes with no vehicle still I called and was told there was a checkpoint causing a delay. I finally had a call from the driver to say he was 2 minutes away. He finally turned up 5 minutes later. That was over an hour later than the suggested half an hour.
25 de julho de 2025
Opinião espontânea
Resposta da stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Absolute sham of a place
Absolute sham of a place. Turned me away 90mins bwfore my flight, as I have a tesla and no key, almost ruined mine and my daughters holiday ny missing the flight. Wont refund my money as its my fault aparently. Doesn't say anywhere on booking about leaving keys with them. was told to view there own website where it does, but the link to there site goes back to third party site. Its a shithole of a car park, wouldn't leave a bin there let alone a nice car.
23 de julho de 2025
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Resposta da stanstedmeetandgreetparking.co.uk
Hi, it is clearly stated in the website that you booked through that keys are kept with ourselves. We explained that this is for security, and safety reasons. We did not nearly ruin your daughter’s holiday ! You are the one that did not bring the key card. It is your fault and we should not be financially disadvantage because you think that the T&Cs should not apply to you. We could not resell your space at short notice! If our premises was such a ‘shit hole’ why choose to park with us! You are even a repeat customer and know that you have to leave your keys and you know what our premises is like!!!!! This is just a review made out of spite as you are not getting your own way. We have much nicer vehicles than Tesla’s parked with us and customers who act less entitled. We do not kowtow to bullies. The customer is not always right. May be in future you will read the information provided to you and take responsibility for your own failings rather than try to blame others.
Our cars being used without our knowledge
We left our cars with those fraudsters for a week when we went away. Whilst being away, we saw our cars driving around through our live car trackers - these idiots couldn’t even use their little brain to know if there were trackers in the cars or not. We got back to the UK at Stansted, our cars were muddy inside, fuel was low (not as we left it) and mileage gone way up. Their staff had confirmed that YES they use their customers cars and the owner Manzer Khan is aware of it. We have contacted police who said they have a case against them and this business will seized operating soon as they have CCTV evidence of customers car being used without their permission.
3 de julho de 2025
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Resposta da stanstedmeetandgreetparking.co.uk
Hi you have reviewed the wrong company. You booked with Stansted Airport Parking Services. They are trying to masquerade as ourselves. Mansoor Khan is not a director of our company. The police and council are at present investigating their practices.
Having checked our records it appears that you were not a customer of ours. We believe that you may have been a customer of Smart Meet & Greet. They have a number of other names too, including Go Stansted and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner of the comparison site where you made the booking. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. They falsely advertise secure parking. Often vehicles are parked on the side of roads. Keys are left in the boot of a customer's car which is not locked. They use customers vehicles to ferry their own members of staff to and from their hub in Harlow Essex. Thier hub is the Terminus Car Park, Terminus Steet , Harlow.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appear on local Facebook community pages.
We are the oldest operator at Stansted. We have operated our services since 2006. We have provided a Meet & Greet service 5 years longer than Stansted Airport has provided their service. We would not have been able to operate for 19 years had we provided the kind of experience that you received. We would advise that you contact the booking agent and request a refund as the service provided was not as advertised. It is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Worst Meet & Greet Experience Ever!
I used Safe Meet and Greet at Stansted and had the absolute worse experience. I waited over 30 minutes for them to collect my car on arrival despite having called them to say I was 30 minutes away. I waited almost 2 hours for them to bring my car back to the terminal on departure! On both occasions they were extremely rude and the driver was aggressive even getting very close up to me. DO NOT USE THE COMPANY 'SAFE MEET & GREET' at STANSTED UNDER ANY CIRCUMSTANCES.
4 de junho de 2025
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Resposta da stanstedmeetandgreetparking.co.uk
Hi you have reviewed the wrong company. You booked with Stansted Airport Parking Services. They are trying to masquerade as ourselves. We are not Safe Meet & Greet. The police and council are at present investigating their practices
Avoid - go elsewhere!
Avoid. I booked this at their website and my confirmation email had the wrong time but on the right days. I immediately called them and was told it would not be a problem. I emailed them to confirm.
Then on arrival I was charged a £45 ammendment fee.
They also brough my car to the airport Radison Blu so I am now worried about getting a drop of charge too.
I wrote to them on return but zero reply.
JUST GO ELSEWHERE> They have ZERO to offer and will likely rip you off
3 de julho de 2025
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Resposta da stanstedmeetandgreetparking.co.uk
Hi, you made an incorrect booking and you had to pay for extra storage! We do not park cars for free! When making the booking you should have checked what times you required. On your return we upgraded you to a meet and greet service free of charge. We have not recieved any communication by from you. If we had nothing to offer why did you rebook?
Absolutely do not recommend this…
Absolutely do not recommend this company. You’re better off parking in an official airport car park and taking a shuttle or bus.
After landing, they ask you to wait 20–30 minutes for your vehicle to be returned — I ended up waiting over two hours, and the driver who finally brought my car back was extremely rude.
A few days later, I received a £60 parking fine from a camera at some unknown location — clearly issued while the car was still under their control and not yet returned to me.
This entire experience has been frustrating, stressful, and completely unacceptable. If you value your time, peace of mind, and want to avoid unexpected fines, stay far away from this company.
22 de junho de 2025
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STRANGEST EXPERIENCE IVE EVER HAD
We were getting transported to the airport at speeds that far exceeded road safety. We nearly had 2 head on collisions, the second incident we went off road and into a ditch. We had to cancel our flight and come back 3 days later that planned. I got a horrible text saying we want £115 cash no VAT receipt. If not paid at Stansted, they will seize my vehicle. I didn't think much of it. I just wanted to get home. then the driver started having a real Barney with another passenger with a walking aid, it even got physical.
He got more money off him also.
I think I need to review more companies before I book next.
24 de junho de 2025
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Smart Meet and Greet are rubbish!
Smart Meet and Greet are rubbish!
I got a parking ticket after using this company and now no one is answering emails or taking responsibility.
Please do not use.
I think they have changed their name now anyway!
6 de junho de 2025
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Don't book with this company
We were aware of the £10 charge prior to arrival. So, the guy that collected our car asked for the ticket and to pay the £10. We gave him payment and the ticket. This man clearly just pocketed the £10 and just drove out as I received a £60 fine a week later. If you try and contact them they will use every avoidance tactic in the book and needless to say very rude. DO NOT USE THIS COMPANY!
28 de maio de 2025
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Totally impossible to reach anyone to…
Totally impossible to reach anyone to resolve a simple registration issue. Have tried chat boxes, emails, phone numbers, either not working, or the person at the other end putting phone down as doesn't understand. Unable to put into words how useless this company is.
12 de junho de 2025
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Cowboy car park
Cowboy car park — they will charge you for everything!
We booked our parking about two weeks before our trip, and it was much cheaper than everywhere else — which should have been a red flag in hindsight.
Unfortunately, on the way there we hit a pothole and got a flat tyre. I immediately called the car park to inform them of the situation and kept them updated throughout. We had to wait for an emergency tyre fitter and ended up having to pay to change our flights.
Despite all this and the fact that I kept them informed, the car park staff simply didn’t care. They still charged us £75 just because we arrived a couple of hours late — even though our original parking fee was only £53! On top of that, they added another £2 fee just for paying by card.
The whole experience was horrendous. They showed no understanding or flexibility whatsoever and were only interested in taking more money.
AVOID AT ALL COSTS!
4 de junho de 2025
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The worst parking company ever. us…
The worst parking company ever.Left us to wait with the kids on a cold in a middle of night more then an hour, but should be up to 30 min.Didn't picked up a phone, keep telling us less then 30 min at first, then after 40 min waiting, they telling 5 min, then during another phone call it's already 20 min.And all this not even in busy time.They only brought our car when my husband said on a phone he will call to police if car will be not here, the bring car after 20 minutes.The have at least 2 companies with different name, but funny it's all same phone number, and drivers keep telling they working for different company.Especially if you with kids, avoid!You will get so many troubles, wish we could read reviews before, but who could know that Stansted airport can let such a scumbags work on there territory.Whey there was not as described too.
Nightmare! Don't even back to my review, as I see what I company you are.
9 de junho de 2025
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