logótipo da Staysure Expat Travel Insurance
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Staysure Expat Travel Insurance Opiniões 

10 780
•
TrustScore: 4.5 em 5

4,7

Companhia de seguros de viagem
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Easy website (I hate doing things online)s, only suggestion I have is there is no where for comments e.g. my DVT was 24 years ago and it only happened as they plastered my leg by mistake as it wasn'... Ver mais

Classificada 5 em 5 estrelas

Very easy to navigate through the website. Simplicity itself. The quote was roughly 50 percent less than other insurance companies, So well done Staysure. Roughly 215 Euro to cover 9 days in Canada an... Ver mais

Classificada 5 em 5 estrelas

I recently had to speak to one of your phone consultants, Idris (over a couple of days) because of some difficulties with two policies for my wife and I that involved some complication. His call handl... Ver mais

Classificada 5 em 5 estrelas

I purchased my Insurance from this company as was very useful knowing that I was able to declare a health issue I now have since falling and fracturing my ankle whilst visiting the uk. So well taken c... Ver mais

Informações sobre a empresa

  1. Companhia de seguros de viagem
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  3. Companhia de seguros

Escrito pela empresa

The Staysure brand has been providing travel insurance for people with pre-existing medical conditions across Europe since 2004. Staysure Expat is designed specifically for English speakers living in Spain, France and Portugal, giving expats the cover and support they need on their travels. All policy documents are provided in English, and our customer service team is English-speaking, with 24/7 support available whenever you need us for emergencies. We specialise in pre-existing medical condition cover, and can cover over 1,300 conditions*, alongside cancellation cover and medical expenses with up to unlimited cover. Additional cover options are also available, including golf and cruise cover, so you can tailor your policy to suit your lifestyle. *Subject to screening and acceptance. Staysure Expat travel insurance, as well as any other denomination, trading name, brand, or domain under which the products and services are marketed, is a trading name of Avanti Group Solutions, administered by Howserv Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros De Viaje Europaische Reiseversicherung AG, also known as ERGO Seguros de Viaje, Sucursal en España (Registered office: Av. Isla Graciosa, 1, 28703 San Sebastián de los Reyes (Madrid), España). Howserv Europe, S.L., with Spanish tax ID number (NIF) B88327333, is registered with the Spanish Insurances General Directorate (Dirección General de Seguros y Fondos de Pensiones) under number E0217B88327333.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

11 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,7

Todas as opiniões

(10 780)

1635 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Excellent experienced and informative

I found that Roberto was very knowledgeable, patient, and he spoke clearly to make sure I understood everything that he needed to tell me. It was because of the clarity of the conversation with Roberto that I decided to go ahead

11 de junho de 2026
Classificada 5 em 5 estrelas

User friendly for senior expats

User friendly quote system and instant reply
Had worldwide policy for several years now, never claimed, yet!…would have thought they’d give me a promo/discount, never mind! As over 70 with medical stuff, this is still best for us expats. Hope I never claim, for both our sakes!.. but this gives us peace of mind

10 de junho de 2026
Classificada 1 em 5 estrelas

Terrible claims service

Terrible claims service. We were disrupted in our travel plans due to Middle East conflict and incurred significant extra costs to get back. We submitted a claim and were asked for supporting documents which we sent at the end of March. Since then we have heard absolutely nothing. We’ve chased several times by email but have not even had an acknowledgment or a courtesy email back. We made a formal complaint last Thursday and have still not received any reply. We are just thankful that we didn’t have a medical emergency or other urgent requirement as I would not place any trust in this company now. In the meantime we are still waiting.

10 de junho de 2026
Opinião espontânea
logótipo da Staysure Expat Travel Insurance

Resposta da Staysure Expat Travel Insurance

Dear Chris,

Thank you for your review, I am sorry you are unhappy with your recent encounter with Staysure.

I am sorry to hear of your recent claims experience. As you have already raised a complain t regarding this please be assured that this will be handled by the claims relations team via the underwriter and they will complete a full investigation.

Once again, please accept my sincere apologies for the inconvenience and any frustration caused.

Kind Regards
Michelle

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