IL M' AURAIT ÉTÉ AGRÉABLE DE RÉALISER CET ACHAT "STEAMER CIRUS3", À L' AIDE D' UN TABLEAU COMPARTIF DES QUALITÉS ET RÉFÉRENCES DES STEAMERS PROPOSÉS, AFIN D' EFFECTUER UN ACHAT PLUS ÉCLAIRÉ. EN EFFET... Ver mais
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Leia as opiniões dos outros
Rasoir anti bouloches. Tout à fait inefficace sur les lainages un peu épais sans parler des pulls irlandais mérinos ou autres du même acabit. Achat onéreux pour pas grand résultat. Ne convient qu'à t... Ver mais
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J'ai acheté un rasoir Pilo 2 le 20 janvier 2026 et il a cessé de fonctionner après 2 mois d'utilisation. Après avoir envoyé un mail au service après vente, je n'ai aucune nouvelle et cela depuis plus... Ver mais
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Assez pratique a utiliser, repasse bien et retire même les odeurs fortes de transpiration, super pour faire durer mes soutiens-gorge plus longtemps avant de les laver en été ^^ Deux bémols cependan... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Steamery FR
Escrito pela empresa
Steamers
Rasoir anti-bouloches
Laverie
Brosses à vêtements
Accessoires
Nous sommes une marque scandinave d’entretien des vêtements qui souhaite moderniser la façon dont nous traitons nos vêtements
Steamery est une marque d'entretien de vêtements scandinave qui a l’ambition de moderniser la façon dont nous traitons nos vêtements.
Nous concevons des produits innovants destinés à l'entretien des vêtements. Ces derniers allient un design minimaliste à de grandes performances et à des fonctionnalités remarquables. Notre mission est d'inciter tout un chacun à mieux prendre soin de ses vêtements pour les conserver plus longtemps. À grande échelle, nous visons à ralentir les processus non responsables et à inspirer un mode de vie qui promeut la "slow fashion", une mode durable.
L'entreprise a été fondée en 2014 et compte aujourd'hui des revendeurs dans le monde entier. Nous sommes une équipe d'entrepreneurs, de designers et d'ingénieurs textiles motivés par la volonté de remoderniser l’entretien des vêtements. Notre gamme de produits comprend des défroisseurs, des rasoirs, des détergents pour le linge et des accessoires qui contribuent à prolonger la durée de vie de votre garde-robe.
Nous aimons à penser que l'on ne possède jamais vraiment un vêtement. Nous préférons l'idée d’en prendre soin jusqu'à ce qu’il trouve un prochain propriétaire.
Chez Steamery, nous voulons éduquer et inspirer les personnes à prendre soin de leurs vêtements de manière responsable et à considérer leurs vêtements comme des compagnons de vie et des investissements utiles qui peuvent être utilisés sur plusieurs générations, plutôt que de les voir comme des articles à usage presque unique.
Informações de contacto
Sankt Paulsgatan 22B, 118 48, Stockholm, Suécia
- +4610-206 50 15
- info@steamery.se
- steamery.fr
3,2
Aceitável
222 opiniões
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Bonjour
Bonjour
Je suis mécontente car j’ai passé commande le 19/03. Je ne suis toujours pas livrée et n’ai aucune nouvelle de la livraison et qui plus est vous ne répondez pas aux mails…
J’aimerais pouvoir être informée.
19 de março de 2026
Resposta da Steamery FR
Hello Béatrice, thank you for taking the time to write a review. I am so sorry for the delay in receiving your order. I can see that my colleague started an investigation and helped you sort out a new order. I hope the new order will arrive shortly. Let us know if you have any further questions related to this and we're happy to help. Wish you a nice day.
Service après vente inopérant
J'ai acheté un rasoir Pilo 2 le 20 janvier 2026 et il a cessé de fonctionner après 2 mois d'utilisation. Après avoir envoyé un mail au service après vente, je n'ai aucune nouvelle et cela depuis plus de 10 jours... Je suis vraiment déçue.
19 de janeiro de 2026
Resposta da Steamery FR
Hello Ardouin, thank you for taking the time to write a review. We're very sorry about the late response and that you are having issues with your fabric shaver. We've sent you an email presenting further steps on how to help you. Hopefully we can find a solution together. Looking forward to hear from you, and please don't hesitate to bring up any additional questions you may have. Wish you a nice day.
Je n’ai toujours pas reçu ma commande…
Je n’ai toujours pas reçu ma commande et je n’ai aucune visibilité sur le lien de suivi.
23 de março de 2026
Resposta da Steamery FR
Hello, thank you for taking the time to write a review. I can see that you have indeed been waiting for quite some time to receive the order and I'm very sorry for the wait. It looks like it is currently being sorted at a DHL terminal, and I've sent you further information by email. Don't hesitate to write back should you have any questions about this. Wish you a lovely day.
Resposta da Steamery FR
Hello Freeman, thank you for taking the time to write a review. We hope you will enjoy your purchase and wish you a lovely start of the week!
Très bon appareil, facile à utiliser. Peu encombrants. Très contante de mon achat.
Très bon appareil, facile à utiliser. Peu encombrants. La livraison a été assez rapide.
11 de março de 2026
Resposta da Steamery FR
Hello, thank you so much for taking the time to leave a review. We're so happy to read that you are satisfied with the shopping experience and product. Wish you a lovely day!
Resposta da Steamery FR
Hello Marie-France, thank you for taking the time to write a review. I am so sorry about the delay on receiving your order, I can see that it was held at a DHL terminal for quite some time before it was distributed. I am very sorry, and I hope you received the goods safe and sound as it seems from the tracking. Apologize for the inconvenience and thank you for your patience. Wish you a nice day.
STEAMER VOYAGE
IL M' AURAIT ÉTÉ AGRÉABLE DE RÉALISER CET ACHAT "STEAMER CIRUS3", À L' AIDE D' UN TABLEAU COMPARTIF DES QUALITÉS ET RÉFÉRENCES DES STEAMERS PROPOSÉS, AFIN D' EFFECTUER UN ACHAT PLUS ÉCLAIRÉ. EN EFFET JE CONSTATE DE PEU DE TEMPS APRÈS MON ACQUISTION, UN MODÈLE DE VOYAGE, TEL QUE "KARL" EÛT ÉTÉ PLUS ADAPTÉ, UN PEU PLUS PUISSANT DONC EFFICACE. ACHAT DU 5 AOÛT 2025, JE DOUTE D' UNE POSSIBILITÉ D' ÉCHANGE.
5 de agosto de 2025
Resposta da Steamery FR
Hello Daniéle, thank you for taking the time to write a review. We do have a comparison chart on all the steamers product pages so you can get a fair overview of the different models and features. So sorry if this wasn't clear enough at the time you made the purchase. Our return policy if 30 days from when you receive the goods. Should you have any questions or concerns, please don't hesitate to contact us. Wish you a nice day.
Product still not délibérée moré that a…
Product still not délibérée moré that a week after purchase. Delivery tracking seems stick in sweeden since March 3. No news. Is the package lost?
1 de março de 2026
Resposta da Steamery FR
Hello Isabelle, thank you for reaching out about this. We sent you an email about updates for this order as it seem to have been stuck with DHL for a bit. Very sorry about the inconvenience and the delay. Let us know if you have any questions. Wish you a nice day!
Resposta da Steamery FR
Hello, thank you for taking the time to write a review. I can see that my colleague helped you and arranged a new shipment for you since your original parcel was stuck with DHL for some reason. I hope the new parcel will be delivered to you soon. If you have any further question, don't hesitate to let us know. Wish you a nice day.
Rasoir anti bouloches
Rasoir anti bouloches. Tout à fait inefficace sur les lainages un peu épais sans parler des pulls irlandais mérinos ou autres du même acabit.
Achat onéreux pour pas grand résultat. Ne convient qu'à toutes petites bouloches. Présentation du produit insuffisamment renseignée sur les épaisseurs de laine compatibles.
2 de fevereiro de 2026
Resposta da Steamery FR
Hello, thank you for taking the time to write a review. I am sorry that you are not satisfied with the performance of the fabric shaver. If you would have any concerns or questions about your shavers performance, please send an email to info@steamery.se and we're happy to help you further.
Commande non reçue et aucune nouvelle…
Commande non reçue et aucune nouvelle de ma commande
22 de fevereiro de 2026
Resposta da Steamery FR
Hello Marine, thank you for taking the time to write a review. I am sorry to read that you didn't yet receive the parcel, and I see that it is currently being held at a DHL terminal. I have sent you an email about nexts steps regarding this order, and should you have any questions please let us know. Wish you a nice day!
Skulle ta 2-3 dagar för leverans och nu…
Skulle ta 2-3 dagar för leverans och nu efter 4 dagar har produkten inte ens lämnat Sverige.
22 de fevereiro de 2026
Resposta da Steamery FR
Hej Peeter, tack för att du tagit dig tiden att lämna ett omdöme. Jag ser att du fått vänta på din order, som verkar sitta fast på en DHL terminal för tillfället och vi håller på att undersöka detta för att ta reda på vad som hänt med din order. Under tiden ser jag att min kollega har ordnat en ny order till dig. Jag hoppas att den kommer fram snart. Tveka inte att återkoppla om du har fler frågor kring detta. Önskar en fortsatt fin dag.
Resposta da Steamery FR
Hello, thank you for taking the time to write a review. I can see that you have an open ticket with our support and we will investigate what might have happened to your order in transit. We sent you an email with further information. Very sorry about this experience and I hope we can find a good solution together. Talk again soon, and wish you a nice Friday meanwhile.
Très satisfaite
Pour le moment, je suis plutôt satisfaite. Je viens de réceptionner mon colis, il correspond tout à fait à ma commande. Je ne l’ai pas encore essayé, donc je ne peux pas me prononcer sur son efficacité.
En revanche, j’ai déjà utilisé d’autres produits de la marque, et ils s’étaient révélés très performants.
12 de fevereiro de 2026
Resposta da Steamery FR
Hello again Marie, thank you for taking the time to write a review. We're very happy to read that you seem happy about the overall experience. I hope you will feel the same satisfaction once you try the products. Wish you a lovely Friday and weekend!
Conforme à la description
Colis livré très rapidement et avec le sourire Objet conforme très bien emballé
7 de fevereiro de 2026
Resposta da Steamery FR
Hello Isabelle, thank you for taking the time to write a review. We're happy to read that you feel satisfied with the delivery and presentation of the product. Wish you a nice day!
Livraison très rapide et produit de…
Livraison très rapide et produit de qualité
25 de janeiro de 2026
Resposta da Steamery FR
Hello Mathilde, thank you for taking the time to write a review. We're happy to read about your shipping experience and that you seem to like the product quality. Wish you a nice day!
Resposta da Steamery FR
Hello, thank you for taking the time to write a review. We're happy that you seem satisfied with the product and its quality. Wish you a lovely evening!
Lie in communication, increase the price !!
I ordered for a pilo 2 at 45€.
A few days later, I received a mail that informed me they are definitively out of stock and that they will refund me, what they did. But…when I go to their web site, I can order exactly the same for 65€ !!
So they are not out of stock, they just changed the price. It’s a lie that they are out of stock !!!
8 de janeiro de 2026
Resposta da Steamery FR
Hello, thank you for taking the time to write a review. I am very sorry what happened to your order and that the Pilo 2 sand Archive product went out of stock. It is true that the Archive item is out of stock, but the regular Pilo 2 (non-archive) are available. The Archive collection is sold at a reduced price, a Pilo 2 for instance cost 45€. This is because it's the Archive/outlet collection and those product are previous collections and returned clothing care products at a reduced price. Then, the "normal" products, for instance Pilo 2, we have stock and those are sold at 65€. That's why you can still buy the Pilo 2 for 65€ (regular), but unfortunately not the Pilo 2 (archive) for 45€. Very sorry about the confusion and the stock situation. Should you have any questions about this, please don't hesitate to reach out and we're happy to help. Wish you a nice day!
Resposta da Steamery FR
Hello, thank you for taking the time to write a review. Very sorry to read about this experience. That's not how it should be. Please contact our support team (info@steamery.se) and we would be happy to help you further. Talk again soon and wish you a nice day!
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