Stephen Einhorn Opiniões 

142
•
TrustScore: 5 em 5

4,9

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Classificada 5 em 5 estrelas

Been wearing SE for a very long time but it was a delight to visit Lorenzo in the shop at last, the physical store was wonderful and the jewelry. and my new FANG ring is incredible ! Just waiting... Ver mais

Classificada 5 em 5 estrelas

My late father’s wedding ring was beautifully repurposed into two pendants. Lorenzo understood what I wanted immediately and was so kind and easy to talk to.

A empresa respondeu

Classificada 5 em 5 estrelas

I don't have enough superlatives to review Stephen Einhorn! Apart from the obvious, the beautiful, timeless and unusual jewellery, the kindness and helpfulness I've received over the years has been a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We couldn’t be happier with our engagement and wedding rings – they are absolutely perfect and even more beautiful than we imagined. From start to finish, the whole experience was fantastic: rela... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Designer de jóias
  2. também em
  3. Joalheiro
  4. Ourivesaria

Escrito pela empresa

Stephen Einhorn is a British family business, founded in 1995 by Stephen Einhorn and Jane Best, with an aim to create truly individual, luxurious jewellery designs handmade by skilled craftspeople in their London workshop. They strive to run a business that they love, where everyone is valued, and where they provide the best customer service possible. The business has gone from strength to strength and their bespoke jewellery client list now includes Disney, Warner Bros, Netflix, Paul Smith and A Bathing Ape amongst many others. Co-Founders Stephen Einhorn and Jane Best's business is a labour of love, they are passionate about craft and skill and continue to train the next generation of makers. They care about sustainability, the ethical and environmental provenance of every material they use; and the culture of work and care within their organisation.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

142 opiniões

5 estrelas
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1 estrela

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4,9

Todas as opiniões

(142)

83 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

!00% quality 100% Satisfaction

I recently went in search of cuff links for my son’s 40th birthday with no real success until I discovered Stephen Einhorn and found the exact look and style of cuff link I wanted for my son. This also allowed me to ad initials to the links and embelish with black sapphires. I was also able to have them delivered on a date that suited me. Well done

5 de abril de 2025
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Resposta da Stephen Einhorn

Thank you so much for such a lovely review. We try and make all our customers as happy as we are able with our products. Because we make it all onsite we can be as adaptable as possible so that you are able to buy a truly unique peoduct. We hope to help you again. Very best wishes The Stephen Einhorn Team

Classificada 5 em 5 estrelas

Ring around Islington

I would highly recommend a visit to the shop itself,very professional and friendly staff, Lorenzo and Lynn go out of their way to be helpful and informative...when spending your hard earned cash here you feel valued and not just one of the faceless crowd.i myself had a ring made and custom fitted with some engraving.....Go and treat yourself or someone else to an all round pleasurable experience.

13 de março de 2025
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Resposta da Stephen Einhorn

Dear John,
Thank you so much for such a lovely review. We love to hear how our customers feel about us. Everyone here always tries their very best to make customers feel comfortable and valued. We hope to see you again.
Very best wishes The Stephen Einhorn Team.

Classificada 5 em 5 estrelas

Excellent all round.

Their customer service and support was excellent. Flawless contact by email and phone with Lorenzo and the piece sent out before said deadline. In a world where customer service is mostly rubbish Stephen Einhorn are a credit to their trade.

15 de fevereiro de 2025
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Resposta da Stephen Einhorn

Dear Lee, thank you so much for such a lovely review. We really appreciate it when customers like you take the time to do this. We hope to be able to help you again. Very best wishes The whole Stephen Einhorn Team

Classificada 5 em 5 estrelas

Very happy with my beautiful Wave…

Very happy with my beautiful Wave necklace and discreet engraving. Love the clasp making it so easy to put on and take off. Arrived in lovely packaging.

14 de outubro de 2024
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Resposta da Stephen Einhorn

Dear Michele, We are so pleased you like your necklace. Do bring it back sometime for us to give it a little polish! Very best wishes The Stephen Einhorn Team.

Classificada 5 em 5 estrelas

I had a beautiful ring and necklace…

I had a beautiful ring and necklace made by them, it's great to see jewellery still being made in England. They came with lovely packing a nice branded polishing cloth, and was earlier than expected too. High recommended!

25 de junho de 2024
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Resposta da Stephen Einhorn

Dear Sarah, Thank you so much for leaving a review. We do always try to send orders out as they are made and sometimes its sooner than we think! We are so glad you liked the surprise. Do periodically use the polishing cloth as it will keep your design looking lovely. Thank you for coming to us. Very best wishes The Stephen Einhorn Team.

Classificada 5 em 5 estrelas

Master craft jeweller and exquisite designs

I’ve known Stephen Einhorn and his stunningly eclectic jewellery for over 20 years as I bought a couple of his signature designs in the early years. I returned to replace a silver choker necklace that was stolen because my grandmother bequeathed me a little something, so I headed off there straight away and had it on for the theatre that night. Stephen Einhorn is a master craft jeweller and the attention to detail, design and service form Lorenzo is 2nd to none. I’m going to have a special roommate me, and then we have my grandmother as I know that will last forever. Timeless designs

15 de setembro de 2023
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Resposta da Stephen Einhorn

Dear Gaye,
Thank you so much for such a very lovely review. I'm sorry it has taken so long to reply to you. I hope you get a lot of pleasure from your Stephen Einhorn piece in years to come. Very best wishes. The Stephen Einhorn Team.

Classificada 5 em 5 estrelas

Great Quality and out if this world Customer Care

I already have a few pieces from Stephen Einhorn and I can only recommend this independent business to anyone who thinks about jewellery. Not only the quality is outstanding but also the whole experience. The personal attention, fastest responding times and the support and service level is from another planet. I cannot thank the company but especially Lorenzo enough for their products and the great support.

25 de julho de 2023
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Resposta da Stephen Einhorn

Thank you Christoph for your very kind words. We love what we do and are really glad that you do too. very best wishes The Stephen Einhorn Team.

Classificada 5 em 5 estrelas

Pure Excellence!

I cannot commend Stephen, Jane and their remarkable team enough! I have bought a few items over the past few years. The quality and designs are second to none. All members of the team demonstrate passion, courtesy, and commitment. Stephen is evidently truly gifted in what he offers and produces. Nothing is ever too much trouble. I often verbally promote this firm, with every confidence. Thank you to you all!

14 de junho de 2023
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Resposta da Stephen Einhorn

Dear Simon, Thank you so much for such a lovely review. We remember your pieces well. Do come back whenever you think you need something else and we will do everything we can to help. Very best wishes The Stephen Einhorn Team.

Classificada 5 em 5 estrelas

Not my natural habitat a jewellery shop...

Not my natural habitat a jewellery shop but I hoped for something special for my 50th birthday. I needn't have worried, Ivett was a brilliant host and ambassador, both in store and via email, making the whole process a really enjoyable experience. As for the arrowhead bangle, beautiful, stunning, absolutely crafted as a work of art by clearly the most skilled of people. It feels like a really honest piece of jewellery that could have been made a century ago, it is simply nothing like the very expensive mass produced "products" from some of the famous brands that are punched out by production line machines. I would whole heartedly recommend Stephen Einhorn to anyone who'll listen!

13 de outubro de 2022
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Resposta da Stephen Einhorn

Thank you Oliver, for your very kind words. Do bring your bangle in for a free yearly polish to keep it looking like new! very best wishes, The Stephen Einhorn Team.

Classificada 5 em 5 estrelas

I absolutely love this shop

I absolutely love this shop! I have two beautiful pieces from here, a charm bracelet and one the skull rings and I love them both! The charms on my bracelet are amazingly detailed and the ring has a beautiful weight to it. I’m already picking out my next piece

29 de novembro de 2021
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Resposta da Stephen Einhorn

Dear Ellie, Thank you for your review. We have lots of new designs whenever you feel like having another look. very best wishes, The Stephen Einhorn Team.

Classificada 5 em 5 estrelas

Always a joy!

I can't tell you how much joy your beautiful jewellery brings! We recently bought one of the rings from your amazing skull collection for my daughter's 25th birthday - she is so delighted! As ever, your attention to detail, both in the jewellery itself and in your customer service is second to none. I'm already looking forward to the next time!

24 de novembro de 2021
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Resposta da Stephen Einhorn

Dear Rachel Thank you so much for your lovely review. We really love to hear from our valued customers. We hope to see you again soon. very best wishes. The Stephen Einhorn Team

Classificada 1 em 5 estrelas

Truly poor customer service

Truly poor customer service
As someone one who has purchased jewellery both from the Islington Store and prior to that at Kensington indoor market, it saddens me to write this review.
I purchased a ring for my 50th birthday, on reflection at the time I was handled by a very nice but novice assistant. The ring was a tad big and I lost in within 2 weeks. I hold no blame for the shop for this.
I called up and was advised that I should have the finger re-measured - no appointment necessary. I arrived on a Saturday and was not allowed in the shop as I had no appointment. I wrote and was offered due to the experience a 10% discount.
Today I visited (and as the tube failed had to pay for a cab) - again my problem. I had my finger measured and ordered the ring - this shop offers 15% discount to Health workers and other service individuals. I was told this was suspended as they were participating in an Amex discount. I some how ended up paying full price, I've checked my Amex card (no discount). Equally after paying I was told the order wold take 6 weeks (the website says 11-22 days - and this was not a complex bespoke item).
I have to say I've reflected called and cancelled my order.
Two waisted trips, time and cost and I now really question the values of this organisation which . The sales team clearly does not value me as a customer and the they appear not to follow the values promoted on the website.
Truly disappointed.

10 de julho de 2021
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Resposta da Stephen Einhorn

Dear James,
I am truly sorry that you feel that we have let you down. This is absolutely not what our business is about. I believe my shop manager is contacting you to help. We want all our customers to be happy and to feel that they have been well looked after. We look forward to hearing from you so that we can sort this out. Very best wishes

Classificada 5 em 5 estrelas

Received a bracelet a few years ago as…

Received a bracelet a few years ago as a Christmas present, got too big for me, got in touch with Stephen EInhorn Jane was very helpful ☺️ I sent the bracelet back to them, they took 5 links out even cleaned it up for me. Just received it back today and it is perfect again ☺️ I can now wear it again. Very helpful and very quick to get it back to me. Would highly recommend. Thank you once again.

12 de janeiro de 2021
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Resposta da Stephen Einhorn

Thank you so much. We love to help!

Classificada 5 em 5 estrelas

Absolutely impeccable service

Absolutely impeccable service. My boyfriends bracelet arrived promptly and was beautifully presented. The bracelet is just stunning and my boyfriend absolutely loves it! Thank you so much could not be happier.

29 de junho de 2020
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Resposta da Stephen Einhorn

Thank you and very glad he's happy! very best wishes.

Classificada 5 em 5 estrelas

Wow very good service

Wow, what a great time to buy. Sadly their shop where we bought our first rings tougher is temporarily closed, but their online service was very quick. Ring ordered, engraved and arrived next day!

Great choice and good quality. We have had the first rings we bought in their shop for more than a decade and remain very happy with them.

Very impressed with the rapid service.

31 de março de 2020
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Resposta da Stephen Einhorn

Thanks so much for the lovely review Richard!

Classificada 5 em 5 estrelas

Really pleased with the single skull…

Really pleased with the single skull earring that was made for my husband. He wanted something really special and unique. We were also pleased with the service we received and would highly recommend them to anyone who is looking for an extra special piece of jewellery.
Very happy customer

8 de outubro de 2019
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Resposta da Stephen Einhorn

Thanks for the wonderful review Joanne! We hope to see you again soon!

Classificada 5 em 5 estrelas

Perfect!

I loved the look of the ring online and even more when it arrived. I chose the slim liquid silver for my wedding ring. It arrived promptly and beautifully wrapped. The ring was in a small box wrapped inside tissue paper which was waxed sealed and inside a bag tied with ribbons. And there was a personalized thank you card. The ring wasn't expensive and receiving it packaged like that made it a wonderful purchase. Just perfect! Thank you x

18 de março de 2019
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Resposta da Stephen Einhorn

Thanks for the kind words Linda! They are very much appreciated!

Classificada 5 em 5 estrelas

The beauty of their jewellery is…

The beauty of their jewellery is matched by first class customer service. I have shopped both online and visited the shop in Islington, which is highly recommended if you are in London.

If you are considering a piece from Stephen Einhorn go for it - you won't be disappointed 😊

1 de dezembro de 2018
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Resposta da Stephen Einhorn

Thank you so much. We really value you as a customer! Very best wishes.

Classificada 5 em 5 estrelas

Customer service.

Over the phone customer and e mail service was excellent when ordering a ring. Very reassuring in a world where it now hardly exists.

18 de novembro de 2018
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Resposta da Stephen Einhorn

Thank you so much. We are still going....Very best wishes The Stephen Einhorn Team

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