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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Timely notification of an issue with delivery. Staff responded promptly and politely to my problem. I haven't received the goods yet, so fingers crossed, all will go well.

Classificada 1 em 5 estrelas

Not happy no response from them order got sent back to sender apparently not enough address info but they have the street and number, suburb,postcode,state,country but require more? Went with this bra... Ver mais

Classificada 1 em 5 estrelas

Garbage and misleading company. Ordered beginning of December for Xmas. Arrived in January. No mention of it coming from China. Was offered a 40% refund if a PayPal dispute was withdrawn [which was ad... Ver mais

Classificada 5 em 5 estrelas

My initial order arrived before Christmas as promised. I didn't read the fine print to see a club wasn't included!! I ordered this ,and it was on back order. To cuta long story short, I forgot about... Ver mais

Informações sobre a empresa

  1. Loja de artigos desportivos
  2. Fabricante de brinquedos e jogos

Escrito pela empresa

StickyGolf Pro brings friends and families together with epic golf battles anywhere, anytime. It's the perfect gift for golf lovers and beyond, ideal for backyard barbecue battles or indoor golfing showdowns. Experience the thrill of playing golf while practicing your skills in the comfort of your own space.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

129 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Unfit for purpose

I posted a review in 2024 and today have received a response. I have had numerous emails stating they want to help me and I have suggested a refund which they cannot/will not do. My issue was the product comes packed so tightly so is creased on removal, making the game Quite difficult to play. I was told to steam the product before use. Who wants to do that. Once you put it back in the bag provided to store, it creases again and so the cycle continues. I will be giving this product to charity to be rid of it. I have been asked to update this review by trust pilot. I purchased the item to play indoors. I have to pack it away each time it was used. Therefore they want me to steam this before each play? Unrealistic.

2 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

BEWARE! Don't hold your breath waiting for this to arrive

Don't hold your breath, waiting for this to arrive! I ordered this product as a Xmas gift on 9th Dec with a delivery promise to Australia of 7-10 days. On 24th Dec, order had not been received, but had been sitting at local courier for dispatch for 10 days - no movement. I emailed requesting for the item to be redirected back to them and refunded, as it had not been received in time for Xmas. 'Too bad' was basically the response. They only refund for faulty items not 'change of mind'. I didn't change my mind - the item was paid in full and not received. Because it had left the warehouse in China, the item could not be returned or refunded. 8 emails later, they refused to have it redirected back to them. It was eventually delivered to me, 4 weeks after Xmas, even though I no longer wanted it. Extremely poor customer service, they offered me a discount & kept banging on about how expensive it would be for me to pay for the return shipping & they refused to give me a refund.1 very unhappy customer!!

23 de janeiro de 2025
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Hi Nicole, I'm terribly sorry to hear about your poor experience. I understand you expected your order to arrive by Christmas, as this was within the expected timeframe for delivery. Occasionally, packages can be held up by couriers or customs, and in your case, it was inconveniently held for 26 days. These types of delays are out of our control, however, we want to do what we can to rectify this. Our customer support manager will reach out to you shortly - I appreciate your patience with this matter and I hope we can get this resolved for you ASAP!

Classificada 1 em 5 estrelas

BUYER BEWARE

BUYER BEWARE! They do not accept returns. Their policy is "does not accept returns due to change of mind," which literally covers everything but damage to the product. This is extremely shady and a poor business policy. I am currently filing with the BBB, but this company is not listed. Shady....

5 de fevereiro de 2025
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

I'm sorry to hear about your experience with us! We're currently reviewing our return and refund policy to ensure we're offering fair solutions for our customers. If there was an issue with your order which iss why you'd like to return it, we'd love to learn more so we can help you further. Apologies again for your poor experience and we can resolve this issue for you.

Classificada 5 em 5 estrelas

Amazing customer service

I am very skeptical about buying online, but I decided to take a shot with Sticky Golf Pro and am very grateful I did!
My first order didn't arrive, but once emailing and explaining the situation they were happy to send out a replacement including a free gift. Which has now arrived. Their customer service was incredible and I can't wait to see my Dad's face when he receives it.

15 de janeiro de 2025
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Thanks for your review Natalie!

Classificada 1 em 5 estrelas

Do Not Buy from this company

Do Not Buy from this company. Ordered on the 9th December 24. E-Mailed them on 11 January 25 asking where my order is, still nothing. Tracking now says "abandoned".

9 de dezembro de 2024
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Hi Michael, we're sorry to hear about your negative experience. I'm unable to find an order matching your name - are you able to provide more details so I can look into this for you? I want to ensure this is resolved for you ASAP. Thanks for your patience and understanding.

Classificada 5 em 5 estrelas

This was the perfect gift at Christmas…

This was the perfect gift at Christmas for all my boys, kept them happy whatever the weather, inside and outside!!

18 de dezembro de 2024
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Thanks Mel, we're so happy to hear this!

Classificada 5 em 5 estrelas

A great purchase!

I ordered Sticky Golf Pro for my son's birthday. My order came quickly. My son and his friends have used it many times. It is a great product! I highly suggest purchasing Sticky Golf Pro for lots of fun!

1 de janeiro de 2025
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Great to hear, thanks for your review Jennifer!

Classificada 5 em 5 estrelas

This product was worth the wait in my…

This product was worth the wait in my opinion. I did not order for Christmas but after the holidays. Wish I had thought of it sooner because it is perfect fun x-mas gift for hubby or kids. Easy to put up and take down in a flash. (I used 2 little hardware hooks and installed over a doorway). I love that it comes with a storage bag so you don’t have to stress about losing the balls. My family of 5 all love it and we’ve gotten a lot of use out of it. Not many indoor activities will get today’s kids off of screens for hours unsolicited- but this did. Great product all around! And like I said- worth the wait

2 de janeiro de 2025
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Thanks Erin!

Classificada 1 em 5 estrelas

I would rate zero if I could.

I would rate zero if I could.

Worst customer experience ever. Ordered on 14 Dec and as at 22 Jan still has not arrived. Sat at a Sydney depot for weeks according to the tracking - which has now miraculously changed and no longer displayed. No customer service, no update, no product. If I ever actually get it it better be good but I am not holding my breath. Do not use.

22 de janeiro de 2025
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Hey Vanessa, I'm sorry to hear about the frustration with your delivery. I can see that your order was delivered today on the 23rd of Jan. It looks like there was an extended hold up at customs which was cleared on the 17th of Jan - I'm sorry for the inconvenience this would have caused! Please let me know if there's anything we can do to assist you further.

Classificada 1 em 5 estrelas

So they’re just taking our money and no…

So they’re just taking our money and no one is getting their order I guess

4 de dezembro de 2024
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Hey Mikaela, we're sorry if you are yet to receive your order. Could you please provide me some more information so I can look into this for you immediately? I appreciate your patience with this and I apologise for any inconvinience.

Classificada 1 em 5 estrelas

Very risky

Order placed on 8 December and received 2 of the 3 items on 28 December so took 3 weeks to arrive and was after Xmas. Order was not complete. Refund of 15% on goods was offered but really??Will not provide an address tp return goods and refuses full refund. They probably drop ship frpom China and simply market on socials so no retail set up.
Risky at best.

8 de dezembro de 2024
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Hey Stuart, I'm sorry to hear about your dissatisfaction. We strive to meet our customers expectations for delivery and communication.

I can see your x2 ultimate edition sets were delivered within a week of placing your order, however, the golf club wass delayed due to running out of stock, and was only delivered on the 28th of December.

I understand this would have been frustrating for you. We're more than happy to refund the full amount of the golf club for you as it was not delivered in the delivery timeframe we set.

Once again, I'm sorry for the inconvenience and frustration caused. Let me know if there's anything else I can help with.

Classificada 1 em 5 estrelas

Do not buy

Do not buy! Ordered 2 on November 6th for a Christmas, gift. Got the run around for 1.5 months, with various shipping tracking numbers etc. nothing showed movement and very slow responses. Glad I saved them. Contacted the back and an opened a fraud case. Was refunded by bank immediately which would tell me there was history with this company. Received item on January 6th 2 months after the order. Contacted Sticky pro immediately, and sent 4 emails over 2 weeks and did not receive a response on how to return the product I obviously no longer wanted/needed after 2 months. After 2 weeks just now received a response saying I would be responsible for the shipping to return and that they would need to inspect and approve a refund after received back. If it took 2 months to receive and 2 more weeks to reply, why would I trust that they would refund after receiving the product I had to pay to return.
Will be contacting the bank once again and continuing on with the fraud case.
Do not purchase from this company.

6 de janeiro de 2025
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Hi Jenn, we’re truly sorry for the delay in delivering your order and the poor communication along the way. While the item was delivered, we understand the frustration caused by the lengthy wait and our lack of timely responses. We’re committed to improving our processes and appreciate your feedback. In this case where we did not meet delivery expectations, we can process a full refund for you. Apologies again for not meeting your expectations.

Classificada 5 em 5 estrelas

Great product, we love it.

Great product, we love it. We received it in good time for Christmas and have had great fun since using it. Both flat on the floor and hung up, either way there is loads of fun. Would highly recommend if you have a competitive family or friends, hours of fun. A lovely company to deal with also, great communication and they appreciate your business.

2 de dezembro de 2024
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Thanks for your review Gillian!

Classificada 1 em 5 estrelas

Poor customer service & communication

Have been emailing to complete a return within timescale & have uploaded a picture at their request to confirm it hasn’t been opened & no further communication!
Do I have to do a chargeback?

1 de janeiro de 2025
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Hey Sarah, I'm sorry to hear you've had a negative experience with us. We generally do not process returns for change of mind as stated in our returns policy. If there's an issue with your order or it was delivered after the expected timeframe, our customer support team will be able to help your resolve the issue! Thanks for your patience and understanding.

Classificada 1 em 5 estrelas

Ordered 7 December and still haven’t…

Ordered 7 December and still haven’t received this product.

15 de janeiro de 2025
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Hi Francesca,

I'm terribly sorry to hear this. We don't expect our customers to wait this long for their order to arrive, especially if they are hoping to receive it in time for Christmas. If you could please provide some more info on your order details, I'll personally investigate this to either process a refund for your or replacement.

Classificada 1 em 5 estrelas

It's a scam!

It's a scam!! DO NOT TRUST THIS COMPANY.
Delivery suggests around 10 days. 6 weeks and counting.... nothing....
Their support consists of someone telling you to be patient.

1 de janeiro de 2025
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Hi Kristen,

We’re truly sorry for the delay and the lack of communication – that’s not the experience we want for our customers. We’ve already processed your replacement and it was shipped yesterday (tracking: YT2434021403044600). To make up for the inconvenience, we’ve also issued a 20% refund. Thank you for your patience and understanding!

Classificada 1 em 5 estrelas

Have waited 5 weeks for delivery and…

Have waited 5 weeks for delivery and still no product. Tracking said it was delivered to another state and all customer service can say is be patient. How do they stay in business?

5 de dezembro de 2024
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Hi Semone,

I’m truly sorry for the delay with your order. The last update from the courier on the 3rd of January indicates a hold-up, which is unfortunately out of our control. However, we completely understand your frustration and want to make things right.

Our customer support team will be reaching out to you shortly to process a refund. Again, we apologise for the inconvenience and appreciate your patience.

Classificada 4 em 5 estrelas

Refund

I bought this for my son's bday. Found out my sons girlfriend had bought the same thing. Send a request for return and refund as per their 90 day return policy. After some communication issues, they did come back with a full refund

1 de janeiro de 2025
Opinião espontânea
logótipo da StickyGolf Pro

Resposta da StickyGolf Pro

Hi Kylie,

Thank you for sharing this feedback - I'm terribly sorry to hear about your experience. I have urgently flagged this with our customer support team who will gladly assist you with your return. We appreciate your patience on this matter and will work to rectify this ASAP!

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