Stitch Fix UK Opiniões 

4754
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

i have never had a bad box from stitch fix. the stylists have always kept my profile and preferences front and centre and have always picked clothes and accessories that complement that. The clothes a... Ver mais

Classificada 5 em 5 estrelas

Stitchfix has again delivered a box with some lovely clothes! All suit my personal style and all fit really well. Overall - such a great shopping experience! So much easier than trying on clothes in m... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

The clothes/items received are always a good mix. I've never had a box where I didn't keep any of the items. This means I essentially don't need to shop for clothes anymore, which is perfect for me. T... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I tried stitch box alongside their competitor's box twice now and sadly chose to go ahead with the competitor. I loved stitch fix website and their algorithm "new" my style pretty well after months of... Ver mais

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Escrito pela empresa

Stitch Fix UK Personal Stylists send clothing for you, hand-selected for your size, style & price range – no subscription required. Visit now.


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4,3

Excelente

TrustScore: 4.5 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(4754)

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Classificada 2 em 5 estrelas

Absolutely Terrible Quality Own Brand Clothes

Clothes look nice enough but of absolutely terrible quality. At least all of the brands I was sent - which I assume are mostly stitch fix's own brands.

I really cannot stress how bad these clothes are.

Every single item of clothing I have acquired through stitch fix has ended up, ironically, with one of or a combination of: stitching coming undone, outright tears in the inner lining, buttons hanging loosely by a single thread and zips breaking. This wouldn't be acceptable in any scenario, however these weren't cheap items either. I bought a £200+ jacket which ended up with most of the above issues after a couple of months of use..

Theses are clothes that I've owned for a handful of months - I have other clothes I've owned for more than a decade that haven't degraded in the slightest compared to the rubbish stitch fix sent.

The 'build' quality of stitch fix clothes is honestly abysmal. I gave them the benefit of the doubt and went through a second three monthly refresh cycle but found the same issues, and as a result cancelled my account with them.

I should add that my partner also cancelled her account for exactly the same reason.

16 de janeiro de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

We appreciate you letting us know your Fixes missed the mark Jon and you had a few items that didn't last. If you haven't done so already, please feel free to contact our Client Experience team and we can help with exchanging those items for you. You can reach us at hello@stitchfix.co.uk.

-Stitch Fix

Classificada 1 em 5 estrelas

Terrible

Terrible totally ignored everything I said and what I clicked on!

6 de maio de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

Hi there,

Your Stylist should always be taking your requests, fit and sizing preferences into account, and we're sorry that wasn't the case with your recent Fix. It can sometimes take us a time or two to get to know you, and we hope we get the chance to get your Fixes right in the future.

-Stitch Fix

Classificada 5 em 5 estrelas

Perfection!

Yet again the stylist chose the perfect items for me. Fantastic quality and exactly the sorts of things I would chose. Again I have kept every item from this fix!

6 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

Easy service to use, large selection of products from a variety of brands and designers. Loved my latest box styled by Lotti, I had to keep everything!

5 de maio de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

We're happy to hear you kept all the items Alison!

-Stitch Fix

Classificada 1 em 5 estrelas

Once again my wishes were not really…

Once again my wishes were not really listened to. I asked for white or light colours and some dark colours were sent. I also asked for cotton or linen, but an acrylic items was sent. I don't really feel listened to. I sent all items back although I liked a couple of them. However, as one of those items was not the right size I decided to return the lot.

6 de maio de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

Hi there, we’re sorry to hear you're unhappy. Thank you for taking the time to explain your experience. We'd like to try again, if that’s ok? Please drop us an email at hello@stitchfix.co.uk. We hope to hear from you soon!

-Stitch Fix

Classificada 5 em 5 estrelas

Rallying force

The original choices sent to me to preview weren’t what I needed so the team rallied round and did a great job of trying to match my requirements. Holly and Hannah were particularly helpful.

5 de maio de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

This is great to hear and we're glad the new items worked well for you!

-Stitch Fix

Classificada 4 em 5 estrelas

I love my picks this time

I love my picks this time
Some great fitting shorts and lovely pair of brakeburn sandals
Thought they have cut my feet to pieces while breaking them in.
So if id known i wouldnt if bought them to be honest

3 de maio de 2023
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logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

We're glad you got some great items and as for the sandals, we hope these will get more comfortable for you!

-Stitch Fix

Classificada 3 em 5 estrelas

Great service

Great service. The whole process is so simple and easy. This time which is the first time i disliked a couple of items. So returning them was so easy. With the return lable already supplied and was able to reuse the box the original cloths were delivered in. Love this company and service Made so simple

4 de maio de 2023
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logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

We're happy to hear this Maxine!

-Stitch Fix

Classificada 1 em 5 estrelas

My stitch fix box was delivered to the…

Once again I’ve not had a phone or a reply to my email this has now been going on for weeks and I’m now at my 21st email to you. STILL NOT GOT MY REFUND!!!!!

I have used the email address 20 times!!! And still no refund, no phone call nothing! This is ridiculous. I have sent proof of returns yet here I am 20 emails later still waiting on my refund. I mean really… this is a joke

I have emailed 20 times and I’m still waiting on a reply and phone call and a refund. Nothing has been done I’m still getting the same reply as previous messaged

Thank you for the reply. I’ve trying using the live chat but can’t access this. It would be preferable if someone could call me as I’ve requested roughly about 19 times now via my 19 emails that have been sent with no reply. I have already advised what has happened and also that there is proof of return. I’m unsure what other proof you require… I mean what will it take for me to get my refund; I mean what does it take tracking down the delivery driver who returned the stitch fix parcel and getting him to see you face to face, because as it’s going now what else do you need from. Your device is disgusting as is your customer service. You have my phone number so I would like a call tomorrow afternoon… do you think this is achievable?!?!?!

My stitch fix box was delivered to the Post Office however as I have been unwell I was not able to collect and my stitch fix box was returned via the post office to stitch fix (confirmation proof that it had been returned). A week or so later £200 was taken from my bank account. I emailed stitch fix as there is no phone number to contact them on. I explained the circumstances. I also asked for a phone call as they state you can do on via the message service. Now 19 emails later I’m still waiting on my phone call and still not received a refund. I am extremely angry and disappointed with the stitch fix customer service and the way I have been treated. I doubt very much I’ll get my money back from them as they clearly don’t give a call back as stated and 19 emails on and still nothing.

29 de abril de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

Hi Evie,

We’re sorry to hear you've had an issue getting your Fix and you were charged for your items. Usually, if a box isn't collected, the Post office send it back to us and you won't be charged for the items. However, we would be happy to help sort this out. If you have reached out to us already, please check your spam folders as we always reply to emails sent to us. If you need to get in touch again, please drop us an email at hello@stitchfix.co.uk. We hope this will be sorted out soon for you.

-Stitch Fix

Classificada 2 em 5 estrelas

This was Fix #4

This was Fix #4. Previously I have chosen at least 2/3 garments, and the other items have been liked but been too long for me, I am 5ft tall and standard fit is far too long for me.
I left, what I thought, was a detailed explanation of items that suit me best, this fix appeared not to have been guided by that message.
The one item I did keep was one of my favourite brands. I was disappointed with this fix as others have been nearer the mark to my style. When indicating my likes and dislikes the section labelled for me appeared to have got everything I would wear, not one of those items were in this fix. I will continue to order fixes as it gives me access to brands I otherwise would not be able to purchase, I just hope my next fix will contain items indicated in my choices.

3 de maio de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

We're sorry to hear you're disappointed with your most recent Fix, Sue. We'd love another chance to style you soon. Please send an email to hello@stitchfix.co.uk if you'd like to have a chat and we hope to have things back on the right track.

-Stitch Fix

Classificada 5 em 5 estrelas

The future of clothes shopping!

Stylist always chooses great items that suit my style. Delivery is reliable and returns are easy. I like having control over what I keep and how I pay. 20% discount on all 5 items is really good value.

5 de maio de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

We're glad to hear that and enjoy your new items!

-Stitch Fix

Classificada 3 em 5 estrelas

Do they listen to the customer

I really love the clothes I receive, though not a good choice before delivery,
I have been with Stitchfix for a while and they still don’t offer my size in foot wear and continue to show me garments I have asked them not too.
Do they listen, I’m not sure.
This is why I am in the middle with them.
Thinking of looking at other Avenues…..

6 de maio de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

Hi Rachael,

Your Stylist should always be taking your requests, fit and sizing preferences into account, and we're sorry that wasn't the case with your Fixes. We recommend adjusting your style profile to avoid anything you dislike or you can email us at hello@stitchfix.co.uk if you'd like a chat about what you want to avoid.

-Stitch Fix

Classificada 3 em 5 estrelas

Not as keen on this last delivery as…

Not as keen on this last delivery as previous, whilst I love green, seem to be getting it in every delivery.

4 de maio de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

We appreciate the feedback Sarah. Please be sure to leave this in your checkout too or I can advise adding green to a colour to avoid on your style profile. This will prevent it being suggested to your stylist until you add it back on your profile.

-Stitch Fix

Classificada 3 em 5 estrelas

Too expensive

19 de abril de 2023
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logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

We're sorry to hear our items were too expensive for you and we hope we can offer some cheaper price points in the future!

-Stitch Fix

Classificada 3 em 5 estrelas

Good as a treat but so expensive

I enjoy doing the daily style shuffle and I feel the more I do it, the more my own style is recognised. I do think the items are very overpriced and in my last feed back I did ask that no individual item be more than £30-£35 to keep more in my budget. However, this was mostly ignored as 3 out of the 5 items were over £50.
It’s a lovely idea and good as a treat but I found myself thinking what items did I like the least so I could send something back as it was so expensive. I’ll probably get another box at the end of the year as a treat

5 de maio de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

We apologise for any disappointment with the price points, Leah! We're always looking for new opportunities to better serve our clients. We'll be sure to pass this feedback along so we can work towards some cheaper options, but note that if you keep all 5 items you do get 20% off.

-Stitch Fix

Classificada 2 em 5 estrelas

Stylists don’t seem to read or take notice of feedback

Despite always giving feedback to the stylist that I feel the selection is too old fashioned, they continue to send me the same type of clothing!

14 de abril de 2023
Opinião espontânea
logótipo da Stitch Fix UK

Resposta da Stitch Fix UK

We're so sorry to hear you're disappointed with your last few Fixes. It can take us a bit of time to understand your look, along with any requests and detailed checkout feedback you give us. We'd love another chance to style you. Please send an email to hello@stitchfix.co.uk if you'd like to have a chat.

-Stitch Fix

Classificada 4 em 5 estrelas

As a well-built man, I <3 SF

As a well-built man, I love Stitch Fix! Seriously, I struggle to find clothes that fit me and aren't going to burst over my thighs and chest, but SF manage to deliver me a box of clothes that work well. My stylist is very responsive and chooses clothes that suit me to a "T"

1 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Splendid stylist service

Stitch fix has a splendid service. Their stylist and technology helps you find clothes like I have never found myself on the high street. I love the personal curation, and the ease of returns. It often feels very personalised to me and they’ve been able to really create a style for me. Awesome clothe quality as well.

1 de maio de 2023
Opinião espontânea

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