Sydney Brown at the Trenton NJ storage unit has been very helpful and extremely positive attitude towards customers. She greeted us very nicely and listened to us and gave us excellent suggestions.... Ver mais
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Leia as opiniões dos outros
They are ripping people off and do not care about customer at all charging 30.00 for insurance and you can get your own online at discount storage unit insurance for 8.00 a month then they have a proc... Ver mais
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OK, I went into Storage Mart in Palm Bay Florida on Polo Drive and the people there made me feel welcome from the time I got there. They’re very friendly, courteous professional even after I was there... Ver mais
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It started with 2 great conversations with Cecil at the Home Base. Hey Cecil well talk again. Then I met Syed at the Burlington Facility. A great man and now a friend. I spoke with Heather at Illinois... Ver mais
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Informações sobre a empresa
Sobre StorageMart
Escrito pela empresa
Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue.
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
Escrito pela empresa
100% Satisfaction Guarantee
If you're unhappy, your next month is Free
Simply put, if we fail to live up to your expectations your next month of storage is 100% free.
We know there are a lot of places you could store. Our goal is to be the place that brings you peace of mind and makes renting storage easy. We back that up 100%.
Informações de contacto
Estados Unidos da América
- help@storage-mart.com
- storage-mart.com
3,5
Aceitável
7 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
When Time Was Against Me
I've Been Going Through A Rough Period In My Life And Sabrina At The Redick Location In Omaha Really Helped Me As Well As My Mom Who Came Through Too. And That Was A Blessing. Even When I Was Calling Around To Resolve My Issue The Staff At Storage Mart Made It Easy And Had Me Feelinh Confident About The Outcome. Thank You So Much Y'all Really Related To What I Was Going Through.
1 de julho de 2025
Opinião espontânea
Resposta da StorageMart
We're truly touched by your kind words and are glad to hear that our team at the Redick location was able to provide support during a challenging time. It's heartening to know that we could make the process easier for you and your mom. Your confidence in us is greatly appreciated if you need any further assistance don't hesitate to reach out!
Prepare for rate increases
I signed up in October. By December they had increased my rent. I complained about it and they reduced it back to the agreed upon amount. It’s now July and my rate went up again. I expect rate increases after a year but this is ridiculous. I called and they said they can only reduce the rate once a year (but they can increase it all they want!) Wonder how long it’s going to be before they increase it again.
Response:
I’ve already called corporate and they told me since they reduced the rate in Dec, they can’t do another reduction in rate. I made the comment that they can increase it as many times as they want and the rep said “that is correct”.
30 de junho de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for your feedback. We understand that price increases can be concerning. At StorageMart, we periodically review our pricing to ensure we can continue to provide the best possible service and maintain our facilities to a high standard. Please reach out to us at help@storage-mart.com when you have an opportunity, and we can review your account together.
StorageMart in Waldo KC MO
Amazing customer service and support. Mary at the Waldo location on Wornall Road has been so helpful taking care to find the best units for me.
29 de junho de 2025
Opinião espontânea
Resposta da StorageMart
Thank you so much for your 5-star review, Troy! We truly appreciate your support and are delighted to see your positive rating for Mary at the Waldo location! We will be sure to let the team know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Lots of price increases
Entry rate was good. Rate increase immediately after and then again less than a year later. Way too expensive.
25 de junho de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for bringing this to our attention Phoebie. We understand your frustration with the rate increase. Please contact our customer service team at help@storage-mart.com, so we can discuss your concerns and find a solution that works for you.
Wonderful customer service
Wonderful customer service. Kathy went above and beyond!
28 de junho de 2025
Opinião espontânea
Resposta da StorageMart
We're glad to hear that you had a positive experience with our customer service. It's always great to know that our team members are going the extra mile. Thank you for your feedback!
Mattie is the best!
We had such a great experience with Storage Mart. The area is very clean and well maintained. It is also very secure. Mattie was beyond helpful, accommodating and extremely nice. Such a sweetheart.
28 de junho de 2025
Opinião espontânea
Resposta da StorageMart
Thank you so much for your 5-star review, Jennifer! We truly appreciate your support and are delighted to see your positive rating for Mattie! We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Self Storage Units in Airdrie
The storage stall was fabulously clean!! The price is reasonable. The service way great! We were so happy to find this place at the last minute when we were unable to leave our items where we had originally planned. I just discovered that there are 2 Storage Marts in Airdrie, the one we went to is called, "Self Storage Units in Airdrie" It is at 285188 TWP Rd 270 SE.
23 de junho de 2025
Opinião espontânea
Resposta da StorageMart
We're glad to hear that our clean storage stalls and reasonable pricing met your needs, especially in a pinch. Your satisfaction is our top priority, and we're pleased to know our service lived up to that. Thank you for choosing StorageMart for your needs and we appreciate the feedback!
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. They forced us to take insurance and when somebody broke into our unit and stole over $1,400 worth of property, their claims department only offered us $454! They have no cameras inside the facility. The security on weekends and evenings is non-existent. This is an awful, terribly run and corrupt business. If you value what you own DO NOT USE THIS COMPANY.
12 de maio de 2025
Opinião espontânea
Resposta da StorageMart
We're sorry to hear about your experience at StorageMart, providing excellent security is a priority at all our locations. When you have a moment, please reach out to us directly at help@storage-mart.com so we can discuss this further.
I DO NOT RECOMEND storage mart!
I was with Extra Space which was bought out by Storage Mart. My personal insurance was not transfered from the bought out company, nor was it disclosed it didnt. These people are not transparent or clear with their policies. Rate increases and ridiculous fees to their customer service are just terrible.
Look else where, the stress and headaches are not worth it!
25 de junho de 2025
Opinião espontânea
Resposta da StorageMart
We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at help@storage-mart.com at your convenience.
Great service! Flexible and accommodating!
Great service! Very flexible and accommodating! Thoroughly answered all my questions. Very kind and polite service! Highly recommend!!
18 de junho de 2025
Opinião espontânea
Resposta da StorageMart
Thank you so much for your 5-star review Ashlyn! We're ecstatic to hear that our team is helpful and knowledgeable! Providing expert assistance and ensuring our customers have a great experience is our goal! Your feedback is greatly appreciated, and our StorageMart family is so happy to hear we have met your expectations. If you need any further assistance, please don't hesitate to reach out to us anytime. Have a fantastic day!
Storage mart was great
Storage mart was great! Wesley was incredible helpful and I would absolutely get another unit because of his great service!!!
24 de junho de 2025
Opinião espontânea
Resposta da StorageMart
We're glad to hear that you had a positive experience with our team, especially Wesley. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing us for your storage needs!
Local super propre
Local super propre, très sécurisé et surtout personnel très attentionné et professionnel. Nous avons visité quelques entrepôts dans la région de Québec et celui-ci est d'une classe supérieure.
23 de junho de 2025
Opinião espontânea
Resposta da StorageMart
Merci beaucoup pour cette super note de 5 étoiles, Juan ! On est ravis d’apprendre que l’équipe du 1900 Hackley Ave t’a offert le service sympa et pro qu’on aime tant offrir ici. Chez StorageMart, notre but c’est de te rendre la vie facile et agréable. Si jamais t’as besoin de quoi que ce soit, n’hésite pas à nous faire signe—on est là pour toi. Encore merci d’avoir choisi StorageMart, et passe une super journée !
Great service.Idania was well informed…
Great service.Idania was well informed and very professional.Thank you for your help.🙂
23 de junho de 2025
Opinião espontânea
Resposta da StorageMart
Big thanks for the 5-star review, Elizabeth!
We're so glad you shared your amazing experience with Idania. We'll make sure the team knows they knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.
Scott is great help
19 de junho de 2025
Opinião espontânea
Resposta da StorageMart
Thank you so much for your 5-star review, Austyn! We truly appreciate your support and are delighted to see your positive rating for Scott. We will be sure to let the team know what a great job he did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
My items have been stored for only 10 months and everything is covered with a large amount of dusty DIRT at Storage…
My items have been stored at Storage Mart in Pleasant Valley for 10 months. ALL my items are covered with A TON of dusty dirt. They don't seem to care that this storage is not air tight from outside dirt.
20 de junho de 2025
Opinião espontânea
Resposta da StorageMart
Thanks for the feedback, Larysa!
We're sorry the cleanliness didn't meet your expectations‚ that's not how we roll. We'll handle it ASAP. If you need anything else, reach out at help@storage-mart.com. We're here for you!"
From Parking Spot to Investment Portfolio (Except We’re the Ones Paying!)
Ah, StorageMart—where your outdoor, uncovered parking spot somehow appreciates in value faster than tech stocks in a bull market.
We’ve been renting the exact same piece of asphalt—no roof, no walls, no power, no nothing—since late November 2022. At the time, the monthly rate was $69.99. Fast-forward to today and we just received another rate hike: now $119.99/month. That’s a 71.5% increase in under two years.
For comparison:
The S&P 500 gained around 25% last year.
Gold is up roughly 13%.
Oil rose about 10%.
StorageMart? Apparently, unguarded rectangles of asphalt are the hottest-performing asset of the decade.
Their response to any complaint? “Storage units are commodities.” Right—because nothing screams global market volatility like a 8x10 parking space behind a fence in Missouri. For the record, real commodities include wheat, copper, and crude oil—not sunbaked patches of pavement with potholes.
And the cherry on top? I just checked their website. They’re advertising the exact same parking space for $94/month AND a free month for new customers. So let me get this straight: new renters pay less and get freebies, while loyal, long-term customers are squeezed like a lemon at a summer picnic?
If you enjoy being financially gaslit, StorageMart is the gold standard. If not, run—don’t walk—to literally any other facility that values customer loyalty.
11 de junho de 2025
Resposta da StorageMart
We're genuinely sorry to hear about your dissatisfaction with the recent changes in our pricing. We understand how important it is to provide value for our customers, especially those who have been with us for a long time. We appreciate your feedback and will take it into consideration as we continually strive to improve our services. Please do not hesitate to reach out to us at help@storage-mart.com if you wish to discuss this further.
We are very happy with Storage Mart
We are very happy with Storage Mart. Jason was extremely helpful with all of our questions. Unit was neat and clean. Prices are best around. Easy to rent unit size we needed. Website was easy to navigate and set up in portal for payments etc.
15 de junho de 2025
Opinião espontânea
Resposta da StorageMart
We're glad to hear that you had a positive experience with our service, especially with Jason. It's great to know that you found our units neat and our prices competitive. We strive to make our website user-friendly for our customers. Thank you for choosing us for your storage needs.
Jay was very helpful and made getting a…
Jay was very helpful and made getting a storage unit very easy. He was very knowledgeable and made my move less stressful!
12 de junho de 2025
Opinião espontânea
Resposta da StorageMart
We're ecstatic to hear that Jay was helpful and knowledgeable at our location. Providing expert assistance and ensuring our customers have a great experience is our goal! Your feedback is greatly appreciated, and we are so happy to hear we have met your expectations. If you need any further assistance, please don't hesitate to reach out to us anytime. Have a fantastic day!
Storage Mart on James Ct
The fella Casey who works the office is very polite and courteous, knows his stuff and very informative. Speedy visit. Good place to rent from. Does have a few bad apples working from time to time who have no coothe.
11 de junho de 2025
Opinião espontânea
Resposta da StorageMart
We appreciate you sharing your experience at our location. We're glad some aspects met your expectations, but we're sorry to hear others didn't. Your feedback helps us improve, and if there's anything we can do to make it right, please reach out at help@storage-mart.com. We'd love to turn your experience into a 5-star one!
Storage Mart in North St
Storage Mart in North St. Paul MN! They are shady and give you one initial rate,then they spike it like crazy! I went from $93.99 to $180 and the best they could do was give me $7 off! It was so insulting! Anyway, I now have to move all my belongings to another location NOT STORAGE MART! So dissapointed!
1 de junho de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for bringing this to our attention Diana. We understand your frustration with the rate increase. Please contact our customer service team at help@storage-mart.com, so we can discuss your concerns and find a solution that works for you.
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