Sydney Brown at the Trenton NJ storage unit has been very helpful and extremely positive attitude towards customers. She greeted us very nicely and listened to us and gave us excellent suggestions.... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
They are ripping people off and do not care about customer at all charging 30.00 for insurance and you can get your own online at discount storage unit insurance for 8.00 a month then they have a proc... Ver mais
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OK, I went into Storage Mart in Palm Bay Florida on Polo Drive and the people there made me feel welcome from the time I got there. They’re very friendly, courteous professional even after I was there... Ver mais
A empresa respondeu
It started with 2 great conversations with Cecil at the Home Base. Hey Cecil well talk again. Then I met Syed at the Burlington Facility. A great man and now a friend. I spoke with Heather at Illinois... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre StorageMart
Escrito pela empresa
Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue.
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.
Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
Escrito pela empresa
100% Satisfaction Guarantee
If you're unhappy, your next month is Free
Simply put, if we fail to live up to your expectations your next month of storage is 100% free.
We know there are a lot of places you could store. Our goal is to be the place that brings you peace of mind and makes renting storage easy. We back that up 100%.
Informações de contacto
Estados Unidos da América
- help@storage-mart.com
- storage-mart.com
3,5
Aceitável
7 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Horrible company
Employee Gary at the Enterprise St location is extremely rude and condescending. It's a shame that's who this company has representing them. Will never do business with storage mart again
26 de abril de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for your feedback.
We’re sorry to hear your experience wasn’t up to our usual standards. Your satisfaction is important to us, and we’d appreciate the chance to make it right. Please reach out to us at help@storage-mart.com so we can address your concerns and work on delivering the service you deserve.
The person who assisted us is so…
The person who assisted us is so accommodating, cheerful and knowledgeable.
25 de abril de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for sharing the wonderful experience you had with our team! We’re thrilled to hear that they provided you with excellent customer service. Your kind words mean a lot to us, and we’re grateful to have such dedicated staff on our team. We’ll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don’t hesitate to reach out. Have a fantastic day!
Awesome customer service!
3 de março de 2025
Opinião espontânea
Resposta da StorageMart
We're pumped to hear our team delivered the friendly and knowledgeable service we strive for. Making sure you have a top-notch experience is what we do best. If you ever need anything else, don't hesitate to reach out, we've got you covered. Thanks again for choosing StorageMart and have an amazing day!
Very frustrating experience
Very frustrating experience. I was quoted a unit for $39/month and noticed that the lease document sent over to me stated $69. I tried contacting the storage facility and they will not honor what they quoted to me via phone. Regional manager stated he listened to the call and that I was mistaken. I've asked if I could listen to the phone recording with them and they refused. I am a very thorough person so I know for a fact that I would've asked and confirmed every little detail INCLUDING MONTHLY PRICE prior to providing them payment information.
22 de abril de 2025
Opinião espontânea
Resposta da StorageMart
We’re sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we’d appreciate the chance to discuss this further. Please don’t hesitate to reach out to us directly at help@storage-mart.com at your convenience.
Sam is easy to communicate with.
18 de abril de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for the 5-star review! It's wonderful to know that our team's efforts are making a positive impact on your experience. We will be sure to let everyone here at StorageMart know what a wonderful job they are doing! If you need anything, please do not hesitate to reach out to us 24/7. Have a wonderful day!
When we first got our storage unit…
When we first got our storage unit everything was ok until we changed to a smaller unit. They unlawfully took money from my checking account to pay another month for the unit we moved out of. They said they would return the money and did not.
Next instead of transferring the renters insurance info they decided to charge me 24.97 for a protection plan on a $19 a month unit bringing the price to over $45. We are forced to find another storage company.
16 de abril de 2025
Opinião espontânea
Resposta da StorageMart
We are sorry that this was your experience at our facility, as we always strive to provide the best service possible. Please do not hesitate to reach out to us directly at help@storage-mart.com when you have an opportunity so we can discuss this further.
Excellent service from Jennie
Excellent service from Jennie who was very helpful. A pleasant experience!
16 de abril de 2025
Opinião espontânea
Resposta da StorageMart
Big thanks for the 5-star review, AutoEvolved!
We're so glad you shared your amazing experience with jennie. We'll make sure the team knows she knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.
Stuart was great
Stuart was great. Booked last minute (on the day) and chose a room too small (my fault) but Stuart sorted a larger unit no problems whatsoever. Access was fine, unit was fine. Paper work etc was a breeze.
Thanks Stuart appreciate the great customer service! (Ditchling common branch)
Christi & Kris
11 de abril de 2025
Opinião espontânea
Resposta da StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Stuart at our location! We will be sure to let the team know what a great job he did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
I found storage mart when I was looking…
I found storage mart when I was looking for storage, and paid online. After my card payment went through it was 65.86 and not 29.50! Then I tried to immediately cancel because that was double what I expected and they said I might be able to get my money back! Might??!! They gave the local number and they haven't answered me at all. Horrible experience!
10 de abril de 2025
Opinião espontânea
Resposta da StorageMart
Thank you for your feedback, Elaine.
We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right. Please reach out to us at help@storage-mart.com so we can address your concerns and work on delivering the service you deserve.
Stephanie at the Regina airport's…
Stephanie at the Regina airport's storage mart location is beyond excellent. She is so personable, friendly, efficient and walked me through the steps (basic but nonetheless, very helpful). This person is absolutely delightful and does her job very well. Thank you Stephanie.
9 de abril de 2025
Opinião espontânea
Resposta da StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Stephanie at our location! We will be sure to let the team know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Top notch customer service!
I had a storage unit here for approximately 2 years. I didn't even go into it for a year and thought it would be all a destroyed disaster being it was an outside end unit! To my suprise all my belongings are in prefect condition! I only had one Christmas decoration chewed by a mouse (which I also found right next to it! LoL) and my antique metal chest has some more rust from condensation but that is to be expected.
In my eyes that is pretty amazing!! Thank you Joanne for being so pleasant and happy every time we spoke, you are such a treat and a ray of sunshine to deal with! You truly are a great lady and if is was not for your kindness and compassion to start with, I may have rented from somewhere else. I'm so glad I decided to use StorageMart in Milton!
6 de abril de 2025
Opinião espontânea
Resposta da StorageMart
We're thrilled to hear about your positive experience with our storage unit and our staff member, Joanne. It's great to know that your belongings were kept in good condition and that our team could contribute to making your experience a pleasant one. Your kind words are greatly appreciated and we're glad you chose StorageMart for your storage needs and if you need anything else do not hesitate to reach out. Thank you for your review!
Best customer service
Don’t waste your time with other storage companies this place was the best Sarah Stratton has the best customer service she really went above and beyond my expectations wouldn’t hesitate to use Frankfort StorageMart
7 de abril de 2025
Opinião espontânea
Resposta da StorageMart
Thank you so much for your 5-star review, Savannah! We truly appreciate your support and are delighted to see your positive rating for Sarah. We will be sure to let the team know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Unexpected price increases
We have been in this storage place for many years and through many new owners. And since the recent owners (Storage Mart) we had to move units to a smaller one to get our price down because they immediately doubled our unit price. So the new unit was reasonable and in the year since then they have doubled our price again. With each increase there has been no warnings and no reason why. It's very frustrating. We do not recommend this company at all!! The only reason for 2 stars is because the people that are on location working there are pretty nice.
3 de abril de 2025
Opinião espontânea
Resposta da StorageMart
Thanks for the feedback, Telisa.
We get it‚ rent increases can be tough. We do our best to balance costs while keeping top-notch service. If you wish to discuss this further, please reach out to us at help@storage-mart.com. We're here to help.
My wife and I have recently been at…
My wife and I have recently been at this storage facility for about 3 months now. We've had to transition to a different storage unit internally and Alyssa has been not only professional and courteous but has gone above and beyond for us. It's people like her that would make me choose this storage unit over any other in San Antonio and people like her are very rare! We're thankful to be there and grateful for all that Alyssa does! I'd give 10 stars if it would let me.
2 de abril de 2025
Opinião espontânea
Resposta da StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Alyssa at our location. We will be sure to let the team know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Great secure storage facility
Great secure storage facility. Jack was very accommodating and helpful. Great experience! Thank you, Jack!
1 de abril de 2025
Opinião espontânea
Resposta da StorageMart
We're thrilled that you had an awesome self-storage experience with Jack at our location. Your support means everything to us! If you ever need anything, just give us a shout we've got you covered. Thanks again for choosing StorageMart, and have an amazing day!
Bravo!
Excellent service. Caroline est très accueillante et a su répondre à nos besoins. Merci encore!
28 de março de 2025
Opinião espontânea
Resposta da StorageMart
Merci pour cette évaluation 5 étoiles! C'est merveilleux de savoir que les efforts de notre équipe ont un impact positif sur votre expérience. Nous ne manquerons pas de faire savoir à toute l'équipe de StorageMart à quel point ils font un travail formidable! Si vous avez besoin de quoi que ce soit, n'hésitez pas à nous contacter 24h/24 et 7j/7. Passez une excellente journée!
On m'a très bien informée et j'ai…
On m'a très bien informée et j'ai beaucoup apprécié la gentillesse et la patience d'Alexandre et de M. Chamberland. Endroit propre, sécuritaire et personnel vraiment professionnel et attentif. Merci pour le bon service.
14 de março de 2025
Opinião espontânea
Resposta da StorageMart
Merci pour cette évaluation 5 étoiles! C'est merveilleux de savoir que les efforts de notre équipe ont un impact positif sur votre expérience. Nous ne manquerons pas de faire savoir à toute l'équipe de StorageMart à quel point ils font un travail formidable! Si vous avez besoin de quoi que ce soit, n'hésitez pas à nous contacter 24h/24 et 7j/7. Passez une excellente journée!
Happy Customers
The whole process to find and select a storage unit was very easy and quick. Staff were friendly, knowledgeable and helpful. The facility is clean, new and hi-tech. We feel fortunate to have found this.
10 de março de 2025
Opinião espontânea
Resposta da StorageMart
We're so glad you shared your amazing experience with our team at our location. We'll make everyone at the location knows they knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.
Awesome Customer Service!
The on-site personnel are very professional and friendly. They take great care of the premises, facilities and storage units. My garage-like use is well-protected by the latest video surveillance technology, perimeter security, physical access controls and electronic entrance gate security. I look forward to another year of quality storage service. Thank you very much StorageMart Team!
22 de março de 2025
Opinião espontânea
Resposta da StorageMart
Thank you so much for your 5-star review, Robert! We truly appreciate your support and are delighted to see your positive rating at our location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Melody was very helpful and…
Melody was very helpful and knowledgeable. We secured a unit very easily. Her customer interaction was very professional.
21 de março de 2025
Opinião espontânea
Resposta da StorageMart
Thank you so much for your 5-star review! We truly appreciate your support and are delighted to see your positive rating for Melody. We will be sure to let the team know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
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