I looked at Stories website for hard wood flooring. I chose few that I was interested. I was given an option of free samples, which I took the advantage of. As soon as I ordered the samples, I was i... Ver mais
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Flooring dull compared to the pictures on website. It arrived in plain white box with a barcode than when scanned shows a flooring being sold by B&Q and other stores with different name. Generic produ... Ver mais
A empresa respondeu
A good quality sample received. I am not quite ready to place an order yet as building work on progress. Will strongly consider ordering this product.
The samples were delivered promptly but what was so refreshing was i had a follow up email amd text. This shows that this small company care about their customer service.
Informações sobre a empresa
Escrito pela empresa
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Informações de contacto
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, Reino Unido
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4,6
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Excellent service. Nothing to much trouble. Could tell by my phone and email the samples I had previously ordered. And helped finalise floor area and packs needed.
2 de abril de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I ordered some samples on the 3rd…
I ordered some samples on the 3rd March, didn’t arrive, lost by EVRi so were resent by Amazon, also lost! A month later still no samples. Initially customer service was good but then no response to my contact. I gave up. Shame as I liked the look of the flooring as it was hopefully exactly what I’m looking for.
4 de março de 2026
Resposta da Stories Flooring
Hi,
Thanks for the feedback. I understand you have now spoken to our team and they have re sent out some more.
Apologies for the delay. We have now moved our sample delivery from Evri to Amazon due to a few issues on failure rate with Evri
Gareth
The good the bad and the ugly
The good the bad and the ugly. The good it arrived on time and undamaged. The bad, there were no instructions on the particular click system in any of the boxes and I phoned the company and asked for some instructions was given a video on how to lay herringbone when this was not herringbone and did not give any advice on the particular click system .the ugly, I’ve laid lots of click flooring. This is the most unforgiving difficult and frustrating flooring system I’ve ever laid. It is not suitable for DIY or most professionals unless you’re being paid by the hour.
4 de abril de 2026
Opinião espontânea
Fast delivery for the sample order
Fast delivery for the sample order, lovely quality sample, big enough to see how good quality it is. and nice done finish as well. Friendly and well communication, nice experience.
26 de março de 2026
Resposta da Stories Flooring
Hi Carina,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very responsive forward thinking company
30 de março de 2026
Resposta da Stories Flooring
Hi Graham,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The engineered wood flooring I’ve just…
The engineered wood flooring I’ve just finished putting down looks lovely, more like a premium quality oak floor at half the price
25 de fevereiro de 2026
Resposta da Stories Flooring
Hi Joe,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Nothing arrived
Nothing arrived, your courier saying they have been returned to you
23 de março de 2026
Resposta da Stories Flooring
Hi,
Sample ordered 23/4, damaged in transit so returned to us and then a new sample resent 26/3 subsequently delivered. Pretty harsh 1 star review. Would love this to be revised as it did arrive having been resent following damage outside our control.
Asked Stories flooring to delay…
Asked Stories flooring to delay delivery, phoned well in advance and they said it was sorted. Phoned again when I got delivery confirmation and they said I was receiving that because they updated the address to come to them. Pallet delivery arrived outside my house. Shoddy service, wish I used a different company there's lots to choose from online with same products and prices. Unserious business just laugh down the phone. Save yourself the stress.
4 de fevereiro de 2026
Resposta da Stories Flooring
Apologies. Some dispatch emails were sent in error when we moved to a bigger warehouse but we did call and alert all our customers. I was not aware that an order had gone directly to a customer.
I will pick up with my service team regarding how this enquiry was handled as I would be very concerned if we had dealt with this in any other way than with care and professionalism.
Gareth
Fast delivery and wood quality was great
Fast delivery and wood quality was great
22 de fevereiro de 2026
Resposta da Stories Flooring
Hi Gary,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Excellent service
Excellent service. Ordered floor samples quality and delivery Fantastic. Highly Recommended.
19 de março de 2026
Resposta da Stories Flooring
Hi Julian,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Really helpful chap on the phone
Really helpful chap on the phone, helped me with my order, which I then completed from an email he sent me….all excellent. However the delivery arrived a day early and I was in work without access to emails to double check the delivery date…I had to leave work early and race across town to accept the order. Very stressful and work docked my wages accordingly.
17 de março de 2026
Resposta da Stories Flooring
Hi Carolyn,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Brilliant service and happy with…
Brilliant service and happy with quality and delivery. Will add pics when floor is done ☺️
16 de março de 2026
Resposta da Stories Flooring
Hi Rachel,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I had to wait 3 days for my delivery…
I had to wait 3 days for my delivery which was dumped outside my flat, I have a severe physical condition and had to call someone to bring it in, I will never use thus company again, they are cheats
10 de março de 2026
Resposta da Stories Flooring
Hi Barbara,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Honest,transparent & flexible in…
Honest,transparent & flexible in storing my purchase.
12 de março de 2026
Resposta da Stories Flooring
Hi Paul,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Efficient service
We ordered 3 samples, they were delivered in 2days, free of charge. The process was straightforward and the samples were a good size so we could actually see the pattern. We are now ordering the flooring, excellent value and quality.
11 de março de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Resposta da Stories Flooring
Hi Dorrian,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
quick easy to order service
quick easy to order service. Good communication via emails which helped me to choose the excellent Lusso LVT flooring range - a bit more of an effort to lay down click system but we'll worth the extra blood, sweat and joy! 😊 david cross
13 de janeiro de 2026
Resposta da Stories Flooring
Hi David,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I am so happy with my new flooring
I am so happy with my new flooring. Fantastic high quality product at a great price. Super helpful customer service with excellent communication. Delivered in perfect condition on my requested date. Would highly recommend.
10 de fevereiro de 2026
Resposta da Stories Flooring
Hi Phil,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great fast sample service!
5 de março de 2026
Resposta da Stories Flooring
Hi Jenny,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Ordered samples Thursday they were with…
Ordered samples Thursday they were with me Saturday! Great service!
5 de março de 2026
Resposta da Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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