Sugo Toys Opiniões 

I've been dealing with Sugotoys as my primary source of One Piece resin statues and Nendoroids collection for the past 5+ years.

They are the gold standard in Australia for what all hobbiest speciality stores should aspire too.

Their selection is huge, they have impressive physical stores and their correspondence is always in a timely manner.

Their warehouse team does a fantastic job with packing, as yet I have never had any issues with things being damaged in freight (obviously they can't control the courier) but the parcels themselves are wrapped with care and look premium.

Sugo Toys in my option is the best place to buy collectibles. No one else in Australia matches their range and special preorder prices.
Staff are absolutely amazing too.

Extremely disappointing experience. I purchased a full set blind box that was guaranteed to contain all characters but received a duplicate instead. Despite returning the duplicate promptly, the issue dragged on for over two months with slow responses and no resolution. I was ultimately told the missing item was out of stock due to delays on their end. Communication and handling were poor, and the proposed resolution felt unfair given the circumstances. Would not purchase again.

we purchased a full box set of jjk blind boxes and unfortunately received a duplicate.
the entire process of dealing with sugo toys and their customer support has taken over two months; delayed replies and unreliable promises which never go anywhere - per their return process, we sent the duplicate plush back to their warehouse but received no confirmation or follow up after it had been received.
we have tried to remain patient, however our final email from customer support member RYAN shows how little this company truly cares about the people keeping their business afloat. the entire issue could have been resolved if they had promptly been in contact with us, and had not waited until after black friday (when their stock completely sold out) to provide us with an outcome.
although they claim our issue is “a manufacturer problem”, it doesn’t change the fact that they provided a sub-par product and now refuse to make things right unless we send the remaining 5 plushies back.
truly disappointing and beyond a joke

Ordered a did figure from Sugo. The item came with a defective neck joint. After several weeks of back n forth, they refused to help me resolve the issue and kept insisting there was nothing wrong with the figure. I asked if they'd simply send me a couple of neck joint pegs so I could try to fix it myself but they gave me excuse after excuse. Useless.

Great customer support, fast delivery to Europe, strongly recommend.

I have one pre-order pending with them but I think I'll take my business elsewhere after this. It's in poor taste to use AI generated artwork to promote a business selling figures derived from artworks drawn by an actual human. If you can run a business, surely you can pay an artist to do graphics for you. I don't care if it's "not a big deal", don't normalise this stuff. It makes businesses look tacky, cheap, and untrustworthy.

Man! Everything about this shop is top notch, they have all the statues you can imagine, you can request a certain statue or figure and they will get it for you. The customer service is the best I’ve had in the whole toy/statue industry, I mean it is TOP tier. I never had any breakages from my orders. I’m a difficult customer, I have a lot of special request and they were always able to follow through and make it happen, if you need a reliable shop for your statues and figure collectibles Sugo Toys is the place to order.

I have received my Blue archive figure 1/6 scale of Asuma Toki without damages to the box and the packaging. The customer service was great, they handled my request to cancel one figure very well and the emails are reassuring. Delivery was fast and had no problems. Would definitely pre-order from them again.

I preordered a set of Nikke figures announced to be released in December and I received them till May. The shipment delayed couple times and showed pending till one week before dispatch.
The figure arrived has couple black dots on it and the Cs refused the return. They even say as i opened that, I can not return it.
How can I examine the product if I'm not opening it?

Worst of all stores, just use Amiami.

Ordered from them a while ago and went to take a look at their Padstow warehouse and to do a pickup. They had a wide variety of items there, including a lot of ex-display models. Realised that the item I bought was way too large for me to take back, but since it cost over 200, they were willing to ship it to my address (Which is what I should've asked for in the first place) free of charge. The order arrived, but was missing an accessory pack that was packaged separately by the manufacturer. I contacted them, and they apologised and sent that package, free of charge.

I've been buying from them heaps, their prices are usually quite cheap compared to other local and international stores.

However they do get things late sometimes but are legit. I've pre-ordered items from them and so far i've received them when they had their ETAs.

Customer service in person is pretty good but if you email them it's quite lengthy takes a couple of days to reply however when a solution is needed they're actually pretty good.

4/5

Worst experience ever.

Dunno how their businesses on other platforms are like. But based on my experience, it’s the worst website order experience ever.

They kept on conning me into believing AusPost Parcel Collect address is the same as PO Box, and kept asking for nearly $100 extra for shipping when they clearly guaranteed shipping fees is $9 on their order page, let alone having compromised lost cover by so.

Well, you do not deserve a business if you dunno the difference between Parcel Collect & PO Box. And deserve even less if you know the difference, and just bullying ppl on purpose.

There’s no place for any businesses wishing making a profit by conning & bullying ppl in Oz. Move to India if that’s your way of business.

Avoid at all costs.

(How surprising a con business knows what racism is based on your reply, lol. Well all businesses are subject to scrutiny and review, and I’m not the one who provides service here. 🤣 You should feel lucky how tolerant Aussies are for your fishy business model. Just make sure not to get caught by somebody who really cares then. Bye. 🤣)

Had a pre-order that had only a rough date estimate, tried to bundle something else in by contacting them through their support ticket on their website within 24h of them sending an email sending they are preparing to process my email and did not get a reply until I contacted them via messenger.

By then, which is about 4 days later it had already been shipped so I missed out on free shipping and getting the other product I wanted as I was told there was nothing they could do.

Other than their god awful response time to support requests, there is nothing wrong with ordering here.

the shipping was fast, everything was packed nice and securely.

The online side of sugo could to with a little tweaking, like around end of ordering window for first release items to avoid any confusion, my experience wasn't the best at the start and the was a lack of any way to communicate to someone, altho the site has been updated and since I had not trouble getting all of my issues resolved promptly

Sugo Toys: A Review Highlighting Misleading Advertising

I purchased the Loona PetBot from Sugotoys in Australia, and I have since discovered that the product does not meet the expectations set by both the manufacturer and the store's advertising. This review highlights the numerous ways in which the advertising was misleading, breaching several Australian consumer protection laws.

Misleading and Deceptive Conduct

Under Australian Consumer Law (ACL), businesses are prohibited from engaging in conduct that is misleading or deceptive, or that is likely to mislead or deceive. The store in question copied and pasted the manufacturer’s marketing material verbatim, including exaggerated claims about Loona’s capabilities, which are not reflected in the actual product.

For instance, the marketing promised advanced voice recognition, seamless navigation, and lifelike emotional expressions. In reality, the voice recognition is highly unreliable, navigation is problematic, and the emotional responses are limited and repetitive. This clear disparity between advertised features and actual performance breaches the ACL’s prohibitions on misleading conduct.

False or Misleading Representations

Sugo Toys also made false or misleading representations regarding the quality, performance, and functionality of the Loona PetBot. Specifically:

Voice Recognition: Advertised as highly responsive, but in practice, it is inconsistent and often fails to recognize commands.

Navigation: Promoted as smooth and capable of avoiding obstacles, yet Loona frequently bumps into objects and struggles in more complex environments.

Auto-Recharging: Marketed as an autonomous feature, but it only works if the robot is kept in a very small area near the charging dock, rendering the feature nearly unusable.

These representations are not only misleading but are also in direct violation of Australian laws against false representations regarding a product’s capabilities.

Failure to Disclose Material Information

The advertising also failed to disclose material information that would have influenced my purchasing decision. For example:

Manipulated Marketing Videos: The promotional videos were clearly sped up to make Loona appear more lively and responsive than it actually is. This manipulation is a deliberate attempt to mislead consumers about the product’s true nature.

Incomplete Features: The marketing did not make it clear that many of the features, such as customisable interactions and updates, are either incomplete or underdeveloped.

Under Australian law, failing to disclose such critical information is considered deceptive and misleading.

Unconscionable Conduct

Sugo Toys promotion of the Loona PetBot could also be considered unconscionable conduct under the ACL. By linking to the manufacturer’s YouTube video, which further exaggerates Loona’s capabilities, the store acted in a manner that exploited consumers' trust, knowing that the product does not deliver on these promises.

Conclusion and Request for Refund

Given the significant discrepancies between the advertised features and the actual performance of the Loona PetBot, I believe that the store has engaged in misleading and deceptive conduct, made false representations, and failed to disclose material information, all of which breach Australian Consumer Law. I am therefore requesting a full refund for the product, as it does not meet the advertised standards and was sold under misleading pretenses.

I have never had problems with sugo. I'm forever grateful for his Kurt Cobain figure. Awesome shipping service

Ich habe vor kurzem dort auch bestellt. Der Versand ging zügig. Es war alles super Verpackt und die Zoll Gebühren waren doch geringer wie ich erwartet hätte 😃. Ich bin rundum zufrieden mit meinem Hunk/Grim Reaper. 🙂