Te customer service staff were fine but online operations are terrible. Bots texted me about a sale that wasn't happening. The welcome discount code was sent without any indication that it didn't work... Ver mais
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Leia as opiniões dos outros
The customer service rep was fantastic and cancelled order immediately! No complaints there..except time it took me to undo the order by contacting service. What troubles me is when checking out anoth... Ver mais
A empresa respondeu
First order from Sunday Citizen and very pleased with ease of ordering, timely delivery, and product. My pillows are beautiful!
A empresa respondeu
Half of my shipment (the outdoor Lennox chair and ottoman) are defective. The ottoman especially. The ottoman has this flat dried out foam inside that will not inflate. The shape is distorted and it i... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de roupas de cama
- Loja de acessórios para casas de banho
- Loja de roupa
- Loja de artigos domésticos
- Loja de moda feminina
Escrito pela empresa
Radical softness for your home, body, and soul. Sunday Citizen started with a simple mission: to create the world’s softest, hotel-quality bedding that is actually easy to care for. Founded by a fourth-generation textile family, we’ve spent years perfecting unique, precision-engineered fabric blends like our signature Snug and Premium Bamboo. We believe comfort shouldn't come at the cost of the planet. That’s why our products are OEKO-TEX® certified, our comforter filling is made from recycled PET plastic bottles, and we offset the carbon footprint of every delivery. Discover luxury comfort that’s machine-washable, sustainable, and designed to make every day feel like Sunday. Experience the Sunday Citizen difference: 100% Comfort. At Sunday Citizen, we are obsessed with the "unboxing" of joy. From our viral Snug Comforters to our buttery-soft loungewear, every piece is designed for maximum coziness and durability. We want you to shop with total confidence, which is why we offer a 30-day "Fall in Love" Guarantee. If you aren’t completely satisfied with your softness, our dedicated customer experience team is here to make it right. Join over 100,000 happy "citizens" who have upgraded their home rituals with our sustainable, machine-washable essentials. Our mission is to ensure every customer feels as supported as our pillows. If you have any issues, reach out to hello@sundaycitizen.co.
Informações de contacto
Estados Unidos da América
- help@sundaycitizen.co
- sundaycitizen.co
3,4
Aceitável
140 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 33% das suas opiniões negativas
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Fast response and replaced the order
Fast response and replaced the order! My pillow arrived damaged and a new one was sent quickly and in perfect condition!!
7 de maio de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Inessa! While we’re sorry your initial pillow arrived in less-than-perfect condition, we’re so glad our team could jump in and get a replacement to you quickly. Thank you for your patience and for the kind words about our service, we're happy your new pillow is exactly as it should be!
The customer service rep was fantastic…
The customer service rep was fantastic and cancelled order immediately! No complaints there..except time it took me to undo the order by contacting service. What troubles me is when checking out another item popped up offered at discounted price..i purposely avoided ordering..yet still found its way into my order and my credit card. As you can tell by my amount of my past purchases, i definitely know how to shop without suggestions. Just unnecessary hiccup for me as loyal customer. Now a little wary of the checkout format.
3 de maio de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Deb, thank you so much for being a loyal customer! We’re thrilled to hear our team was able to cancel that accidental order quickly for you. However, I hear your frustration regarding the checkout format. We never want our 'offers' to feel like a trap, especially for an experienced shopper like yourself. I’ve passed your feedback directly to our web team to ensure our checkout remains transparent and easy to navigate. We appreciate you sticking with us!
Top Notch Quality!
The comforter is exactly what I was hoping it would be! Super soft and high quality. First night using it and I slept like I was on a cloud. Couldn’t be happier!!
26 de abril de 2026
Resposta da sundaycitizen.co
Hi Amanda! Sleeping on a cloud is exactly the goal, we're so thrilled to hear that your new comforter is everything you hoped for. Welcome to the Sunday Citizen family!
Outdoor Lennox set is a disappointment
Half of my shipment (the outdoor Lennox chair and ottoman) are defective. The ottoman especially. The ottoman has this flat dried out foam inside that will not inflate. The shape is distorted and it is nothing like the picture on the website. I am upset I had to set time aside and pay people to carry the furniture and put it in place just for this product to not live up to expectations. It is an absolute disappointment and I still have to pay my own shipping cost to return this disappointment to your store. I am beyond upset.
2 de maio de 2026
Resposta da sundaycitizen.co
Hi Johanna, I am incredibly sorry to hear about the experience you’ve had with your Lennox set. We want our furniture to bring comfort, not a headache, and it sounds like the foam in your ottoman didn’t set correctly. I also recognize the frustration of paying for labor only to have a defective product arrive. We want to make this right immediately, including a look at those return shipping costs. Please reach out to us at help@sundaycitizen.co with your order number so we can prioritize a full resolution for you.
Return problems
My order said return by June but when I tried, return site sad item can’t be returned.
2 de maio de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Jane, I'm sorry for the confusion! If your order stated a June return window, we will absolutely honor that. It sounds like there may be a technical glitch on our return portal. Please don't worry, reach out to our support team at help@sundaycitizen.co and we will help you with the return process so you don't miss your window. We’re here to help!
I am extremely unhappy
I am extremely unhappy, because I received the WRONG SIZE of my comforter. I sent an email asking for information on a return and possible exchange 6 days ago and have not heard a word from the company.
27 de abril de 2026
Resposta da sundaycitizen.co
Hi Bertha, I am so sorry for the frustration of receiving the wrong size comforter and for the feeling that you’ve been left without an answer. We know how disappointing it is to wait for a resolution!
I’ve just looked into your order, and it appears our team actually responded to your email the very same day it was received. Since you haven’t seen it, there’s a good chance our reply may have been filtered into your spam or junk folder by mistake.
We want to get that exchange processed for you immediately. We will send a follow-up email right now to make sure it reaches the top of your inbox. Please keep an eye out for it, or feel free to reach out to us at help@sundaycitizen.co if it still doesn't appear. We’ll make this right!
Great quality bedding
Great quality bedding. Have bought several items. Definitely one of my go to’s for quality.
25 de abril de 2026
Resposta da sundaycitizen.co
Hi Miranda, thank you for being a repeat customer! We love being your go-to for quality bedding.
A Must Have Blanket
These blankets are heaven ✨ After a long day, coming home and curling up under this soft blanket is so comforting…the best!
18 de abril de 2026
Resposta da sundaycitizen.co
Hi Sandy! There’s nothing quite like curling up after a long day. We’re so honored to provide that 'heavenly' comfort for your home.
It was easy to order and arrived in a…
It was easy to order and arrived in a timely fashion. I’ve washed it before using and no shrinkage and stayed soft. Using it now on my bed and really like it.
17 de abril de 2026
Resposta da sundaycitizen.co
Hi Geralyn, thank you for the update! We’re so glad to hear the 'wash test' went well and the softness stayed perfect. Enjoy those cozy nights!
Obsessed with the product and service!
1 de maio de 2026
Opinião espontânea
Resposta da sundaycitizen.co
We are obsessed with your support! Thank you so much for the kind words, TY!
Resposta da sundaycitizen.co
So happy you're happy, Shae! Thanks for the wonderful feedback on your new comforter.
The product says cooling
The product says cooling. It does not cool at all. I went back to my Rest blanket. They wouldn’t let me return it.
16 de abril de 2026
Resposta da sundaycitizen.co
Hi James, thank you for your honest feedback. We’re sorry to hear our cooling tech didn't hit the mark for you, comfort is very personal, and we hate that this wasn't a perfect fit. Because this was a Final Sale purchase, it is not eligible for a return. We appreciate you sharing your experience with us.
They really came through in helping me…
They really came through in helping me get my order.
18 de abril de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Nico, we were more than happy to help! We're glad we could get that order home to you safely. Enjoy!
The pillows are non refundable
The pillows are non refundable. Wrong color and do not like the material. Poor customer service. Brand new in the box never touched. I will not be shopping on your site again.
23 de abril de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Carol, I apologize for the conflicting information you received from our team regarding our 'Last Chance' policy. While these items are generally final sale and non-returnable, we missed the mark by sending a generic response rather than addressing your specific concerns. I’ve reached out to you via email to discuss how we can turn this experience around for you.
I haven't received my comforter yet and…
I haven't received my comforter yet and the tracking shows nothing since April 18th. Disappointing delivery service.
17 de abril de 2026
Resposta da sundaycitizen.co
Hi Caroline, we sincerely apologize again for the delay and the lack of updates you experienced back in April. We know the wait was longer than expected, but we have some great news! Our records show that your replacement comforter was successfully delivered yesterday. We are so glad we could get this replacement to your door. We truly hope the comfort of your new comforter makes up for the wait! If you need anything else as you settle in, please don't hesitate to reach out.
Cooling snug comforter is worth buying
this is my 2nd purchase from Sunday Citizen, and I bought again because of the quality of the 1st blanket. it's the cooling snug comforter which is very warm, and has this cooling side (smooth and silky) that cools your body so well, i love it !!
16 de abril de 2026
Resposta da sundaycitizen.co
Hi Cathy, welcome back for purchase #2! We love that you’re enjoying the dual-sided magic of the cooling snug comforter. Thanks for being a repeat customer!
They above and beyond ...
I had an issue with a comforter I had ordered a couple of months ago - I believe it wasn't sewn well. However, when I contacted Sunday Citizen, they were more than helpful and went the extra mile to make it right for me. I have bought several times from this company, and I have nothing but good things to say about them!
20 de abril de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Vicki, thank you for sticking with us! We believe in making things right, and we're so glad we could go the extra mile for a loyal customer like you. Thanks for the high praise!
Im absolutely in love with my bedding…
Im absolutely in love with my bedding from Sunday Citizen!
Everything is so soft. The company is so nice to work with for support.
We turned a blah guest room into a stunning room!
23 de abril de 2026
Resposta da sundaycitizen.co
Hi Karen,we love hearing that we helped turn your guest room into a stunning retreat. Thanks for the shout-out to our team, too!
The customer service was very helpful
The customer service was very helpful, and the response was quick.
22 de abril de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Rachel, speed and helpfulness are our top priorities. We’re so glad we could assist you quickly!
Very responsive customer service…
Very responsive customer service everyone was efficient and fixed the problems right away in a timely manner
15 de abril de 2026
Resposta da sundaycitizen.co
Thank you for the feedback! We’re glad our team was able to jump in and resolve those issues for you right away.
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