Transaction online was easy, as it always is. The product, dog sofa bed is soft and lovely. It will perfectly for us with 2 cats and a dog keeping dirt and hair off the sofa. I have purchased a number... Ver mais
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Leia as opiniões dos outros
The quality of this blanket is exceptional, prompting me to buy one for my daughter after I had received one as a gift myself. The customer service was very helpful when I forgot to add a bonus item... Ver mais
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I had two orders recently that I returned some items from each. Tracking information shows they were returned over a month ago and I have received no refund and no communication. I have reached out 3x... Ver mais
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The customer service staff were fine but online operations are terrible. Bots texted me about a sale that wasn't happening. The welcome discount code was sent without any indication that it didn't wor... Ver mais
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Informações sobre a empresa
- Loja de roupas de cama
- Loja de acessórios para casas de banho
- Loja de roupa
- Loja de artigos domésticos
- Loja de moda feminina
Escrito pela empresa
Radical softness for your home, body, and soul. Sunday Citizen started with a simple mission: to create the world’s softest, hotel-quality bedding that is actually easy to care for. Founded by a fourth-generation textile family, we’ve spent years perfecting unique, precision-engineered fabric blends like our signature Snug and Premium Bamboo. We believe comfort shouldn't come at the cost of the planet. That’s why our products are OEKO-TEX® certified, our comforter filling is made from recycled PET plastic bottles, and we offset the carbon footprint of every delivery. Discover luxury comfort that’s machine-washable, sustainable, and designed to make every day feel like Sunday. Experience the Sunday Citizen difference: 100% Comfort. At Sunday Citizen, we are obsessed with the "unboxing" of joy. From our viral Snug Comforters to our buttery-soft loungewear, every piece is designed for maximum coziness and durability. We want you to shop with total confidence, which is why we offer a 30-day "Fall in Love" Guarantee. If you aren’t completely satisfied with your softness, our dedicated customer experience team is here to make it right. Join over 100,000 happy "citizens" who have upgraded their home rituals with our sustainable, machine-washable essentials. Our mission is to ensure every customer feels as supported as our pillows. If you have any issues, reach out to hello@sundaycitizen.co.
Informações de contacto
Estados Unidos da América
- help@sundaycitizen.co
- sundaycitizen.co
3,5
Aceitável
168 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da sundaycitizen.co
Hi David, thank you for sharing your feedback. We are very sorry to hear that the fit and quality of your item did not meet your expectations.
Because this item was a Final Sale purchase, it is not eligible for a return. Our support team did reach out to you via email to offer a site credit as an alternative solution to help ease the disappointment, but we completely understand and respect that this wasn't the resolution you were looking for.
We appreciate your honest review and have passed your comments regarding the fit and material directly to our product team.
I wanted to purchase something and it …
I wanted to purchase something and it is not available for delivery to Canada. I received a prompt AI response, wanted to speak to a human and similarly received a prompt response.
7 de maio de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Sangiovese! We’re so sorry we aren't able to ship that item to Canada just yet, we know how disappointing it is to find something you love and realize it’s out of reach for now.
However, we are thrilled to hear that you had such a positive experience with our response times! Whether it’s our AI or our human team, we always strive to get you the answers you need as quickly as possible. We hope we can bring a little Sunday Citizen comfort to Canada in the future!
Order was placed and was not delivered…
Order was placed and was not delivered in time allotted per website. Over 10 days from when order was placed. I sent in an email and got an AI generated response. Totally disappointing. I spend over $700 for a birthday gift for my daughter. I had no explanation why order wasn’t fulfilled. Not acceptable.
27 de abril de 2026
Resposta da sundaycitizen.co
Hi Kara, I am so sorry for the delay in getting your daughter's birthday gift to you. We know how much those special dates matter, and we truly apologize that the delivery time exceeded our website's estimate. It’s also clear that our initial response wasn’t as personal or helpful as it should have been given the situation.
I have confirmed through tracking that the pending item of your order was successfully delivered today. While we know the timing wasn't perfect, we sincerely hope your daughter enjoys her new items and that they make her birthday celebration a bit more comfortable. Thank you for your patience and for sharing your honest feedback with us.
Easy online ordering
Easy online ordering. Shipped safely to customer. Amazing product!!!
25 de abril de 2026
Resposta da sundaycitizen.co
Hi Kathleen Ann! We’re so glad to hear that the ordering process was a breeze and that your items arrived safely at your door. Knowing you’re enjoying your "amazing" new product truly makes our day!
Thank you for the wonderful 5-star support and for being part of the Sunday Citizen family. Enjoy!
I was sent granite instead of green
I was sent granite instead of green. Very disappointing and all you have is an A I to explain to that does not understand that’s ridiculous. You have no customer phone number to call I don’t get that shit either. What the hell are you folks doing….
3 de maio de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Tim, thank you for reaching out. I’m sorry for the confusion regarding the color of your order and the trouble with our automated system. After looking into your account, it appears the 'Granite' items received match the original order placed. However, we want you to love what you have! Please check your inbox for an email from us so we can help you with an exchange for the set you prefer.
it was easy to shop and the products…
it was easy to shop and the products are great, delivery is quick and so far, all items seem to be quality materials for everything.
25 de abril de 2026
Resposta da sundaycitizen.co
Hi there! We are so happy to hear that everything from the shopping experience to the delivery hit the mark for you. We take a lot of pride in the quality of our materials, so it’s wonderful to know that stood out. Enjoy your new cozy items!
Ghosted for over a month on a $2,000+ incomplete order
I genuinely love Sunday Citizen’s products, which is why this is so frustrating. I spent over $2,400 on a sectional couch on March 18th, but it arrived unfinished. In an email on April 1st, they admitted the error and promised a "white-glove pickup" and a full refund. The truth is, they lied. They have ghosted me for over 40 days since that promise.
I am a disabled woman and I physically cannot move this heavy, unfinished mess they left in my home. They know this, yet they’ve gone completely silent and abandoned the product here while keeping my money. I have already filed formal reports with the FTC (Case #201500487) and the BBB.
It’s a shame because after feeling the quality and the comfortable products, I wanted to buy a lot more. I just moved into a new apartment and have a lot of furniture and decor left to buy, but you cannot just take a customer's money and disappear. I don't want any more excuses or "escalations." I want my money back now.
18 de março de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Abigale,
My name is Amador and I am a Manager here at Sunday Citizen. I have personally taken over your file today, and I want to start by offering my most sincere and unreserved apology.
Hearing that you have been left in this position for over 40 days is deeply upsetting and completely unacceptable. You have been let down, and 'ghosting' a customer is never how we intend to do business.
I understand you are done with excuses, which is why I am stepping in to provide a definitive resolution. I am asking for 24 hours to personally contact our carrier, find out exactly why the pickup was stalled, and validate the status so I can process your refund.
I will be the one following up with you by this time tomorrow via email. I am committed to ensuring this is resolved for you once and for all, and I appreciate you giving me this final opportunity to fix a very serious mistake.
Fast response and replaced the order
Fast response and replaced the order! My pillow arrived damaged and a new one was sent quickly and in perfect condition!!
7 de maio de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Inessa! While we’re sorry your initial pillow arrived in less-than-perfect condition, we’re so glad our team could jump in and get a replacement to you quickly. Thank you for your patience and for the kind words about our service, we're happy your new pillow is exactly as it should be!
The customer service rep was fantastic…
The customer service rep was fantastic and cancelled order immediately! No complaints there..except time it took me to undo the order by contacting service. What troubles me is when checking out another item popped up offered at discounted price..i purposely avoided ordering..yet still found its way into my order and my credit card. As you can tell by my amount of my past purchases, i definitely know how to shop without suggestions. Just unnecessary hiccup for me as loyal customer. Now a little wary of the checkout format.
3 de maio de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Deb, thank you so much for being a loyal customer! We’re thrilled to hear our team was able to cancel that accidental order quickly for you. However, I hear your frustration regarding the checkout format. We never want our 'offers' to feel like a trap, especially for an experienced shopper like yourself. I’ve passed your feedback directly to our web team to ensure our checkout remains transparent and easy to navigate. We appreciate you sticking with us!
Top Notch Quality!
The comforter is exactly what I was hoping it would be! Super soft and high quality. First night using it and I slept like I was on a cloud. Couldn’t be happier!!
26 de abril de 2026
Resposta da sundaycitizen.co
Hi Amanda! Sleeping on a cloud is exactly the goal, we're so thrilled to hear that your new comforter is everything you hoped for. Welcome to the Sunday Citizen family!
Outdoor Lennox set is a disappointment
Half of my shipment (the outdoor Lennox chair and ottoman) are defective. The ottoman especially. The ottoman has this flat dried out foam inside that will not inflate. The shape is distorted and it is nothing like the picture on the website. I am upset I had to set time aside and pay people to carry the furniture and put it in place just for this product to not live up to expectations. It is an absolute disappointment and I still have to pay my own shipping cost to return this disappointment to your store. I am beyond upset.
2 de maio de 2026
Resposta da sundaycitizen.co
Hi Johanna, I am incredibly sorry to hear about the experience you’ve had with your Lennox set. We want our furniture to bring comfort, not a headache, and it sounds like the foam in your ottoman didn’t set correctly. I also recognize the frustration of paying for labor only to have a defective product arrive. We want to make this right immediately, including a look at those return shipping costs. Please reach out to us at help@sundaycitizen.co with your order number so we can prioritize a full resolution for you.
Return problems
My order said return by June but when I tried, return site sad item can’t be returned.
2 de maio de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Jane, I'm sorry for the confusion! If your order stated a June return window, we will absolutely honor that. It sounds like there may be a technical glitch on our return portal. Please don't worry, reach out to our support team at help@sundaycitizen.co and we will help you with the return process so you don't miss your window. We’re here to help!
I am extremely unhappy
I am extremely unhappy, because I received the WRONG SIZE of my comforter. I sent an email asking for information on a return and possible exchange 6 days ago and have not heard a word from the company.
27 de abril de 2026
Resposta da sundaycitizen.co
Hi Bertha, I am so sorry for the frustration of receiving the wrong size comforter and for the feeling that you’ve been left without an answer. We know how disappointing it is to wait for a resolution!
I’ve just looked into your order, and it appears our team actually responded to your email the very same day it was received. Since you haven’t seen it, there’s a good chance our reply may have been filtered into your spam or junk folder by mistake.
We want to get that exchange processed for you immediately. We will send a follow-up email right now to make sure it reaches the top of your inbox. Please keep an eye out for it, or feel free to reach out to us at help@sundaycitizen.co if it still doesn't appear. We’ll make this right!
Great quality bedding
Great quality bedding. Have bought several items. Definitely one of my go to’s for quality.
25 de abril de 2026
Resposta da sundaycitizen.co
Hi Miranda, thank you for being a repeat customer! We love being your go-to for quality bedding.
A Must Have Blanket
These blankets are heaven ✨ After a long day, coming home and curling up under this soft blanket is so comforting…the best!
18 de abril de 2026
Resposta da sundaycitizen.co
Hi Sandy! There’s nothing quite like curling up after a long day. We’re so honored to provide that 'heavenly' comfort for your home.
It was easy to order and arrived in a…
It was easy to order and arrived in a timely fashion. I’ve washed it before using and no shrinkage and stayed soft. Using it now on my bed and really like it.
17 de abril de 2026
Resposta da sundaycitizen.co
Hi Geralyn, thank you for the update! We’re so glad to hear the 'wash test' went well and the softness stayed perfect. Enjoy those cozy nights!
Obsessed with the product and service!
1 de maio de 2026
Opinião espontânea
Resposta da sundaycitizen.co
We are obsessed with your support! Thank you so much for the kind words, TY!
Resposta da sundaycitizen.co
So happy you're happy, Shae! Thanks for the wonderful feedback on your new comforter.
The product says cooling
The product says cooling. It does not cool at all. I went back to my Rest blanket. They wouldn’t let me return it.
16 de abril de 2026
Resposta da sundaycitizen.co
Hi James, thank you for your honest feedback. We’re sorry to hear our cooling tech didn't hit the mark for you, comfort is very personal, and we hate that this wasn't a perfect fit. Because this was a Final Sale purchase, it is not eligible for a return. We appreciate you sharing your experience with us.
They really came through in helping me…
They really came through in helping me get my order.
18 de abril de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Nico, we were more than happy to help! We're glad we could get that order home to you safely. Enjoy!
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