Transaction online was easy, as it always is. The product, dog sofa bed is soft and lovely. It will perfectly for us with 2 cats and a dog keeping dirt and hair off the sofa. I have purchased a number... Ver mais
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Leia as opiniões dos outros
The quality of this blanket is exceptional, prompting me to buy one for my daughter after I had received one as a gift myself. The customer service was very helpful when I forgot to add a bonus item... Ver mais
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I had two orders recently that I returned some items from each. Tracking information shows they were returned over a month ago and I have received no refund and no communication. I have reached out 3x... Ver mais
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The customer service staff were fine but online operations are terrible. Bots texted me about a sale that wasn't happening. The welcome discount code was sent without any indication that it didn't wor... Ver mais
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Informações sobre a empresa
- Loja de roupas de cama
- Loja de acessórios para casas de banho
- Loja de roupa
- Loja de artigos domésticos
- Loja de moda feminina
Escrito pela empresa
Radical softness for your home, body, and soul. Sunday Citizen started with a simple mission: to create the world’s softest, hotel-quality bedding that is actually easy to care for. Founded by a fourth-generation textile family, we’ve spent years perfecting unique, precision-engineered fabric blends like our signature Snug and Premium Bamboo. We believe comfort shouldn't come at the cost of the planet. That’s why our products are OEKO-TEX® certified, our comforter filling is made from recycled PET plastic bottles, and we offset the carbon footprint of every delivery. Discover luxury comfort that’s machine-washable, sustainable, and designed to make every day feel like Sunday. Experience the Sunday Citizen difference: 100% Comfort. At Sunday Citizen, we are obsessed with the "unboxing" of joy. From our viral Snug Comforters to our buttery-soft loungewear, every piece is designed for maximum coziness and durability. We want you to shop with total confidence, which is why we offer a 30-day "Fall in Love" Guarantee. If you aren’t completely satisfied with your softness, our dedicated customer experience team is here to make it right. Join over 100,000 happy "citizens" who have upgraded their home rituals with our sustainable, machine-washable essentials. Our mission is to ensure every customer feels as supported as our pillows. If you have any issues, reach out to hello@sundaycitizen.co.
Informações de contacto
Estados Unidos da América
- help@sundaycitizen.co
- sundaycitizen.co
3,5
Aceitável
168 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 40% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The pillows are non refundable
The pillows are non refundable. Wrong color and do not like the material. Poor customer service. Brand new in the box never touched. I will not be shopping on your site again.
23 de abril de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Carol, I apologize for the conflicting information you received from our team regarding our 'Last Chance' policy. While these items are generally final sale and non-returnable, we missed the mark by sending a generic response rather than addressing your specific concerns. I’ve reached out to you via email to discuss how we can turn this experience around for you.
I haven't received my comforter yet and…
I haven't received my comforter yet and the tracking shows nothing since April 18th. Disappointing delivery service.
17 de abril de 2026
Resposta da sundaycitizen.co
Hi Caroline, we sincerely apologize again for the delay and the lack of updates you experienced back in April. We know the wait was longer than expected, but we have some great news! Our records show that your replacement comforter was successfully delivered yesterday. We are so glad we could get this replacement to your door. We truly hope the comfort of your new comforter makes up for the wait! If you need anything else as you settle in, please don't hesitate to reach out.
Cooling snug comforter is worth buying
this is my 2nd purchase from Sunday Citizen, and I bought again because of the quality of the 1st blanket. it's the cooling snug comforter which is very warm, and has this cooling side (smooth and silky) that cools your body so well, i love it !!
16 de abril de 2026
Resposta da sundaycitizen.co
Hi Cathy, welcome back for purchase #2! We love that you’re enjoying the dual-sided magic of the cooling snug comforter. Thanks for being a repeat customer!
They above and beyond ...
I had an issue with a comforter I had ordered a couple of months ago - I believe it wasn't sewn well. However, when I contacted Sunday Citizen, they were more than helpful and went the extra mile to make it right for me. I have bought several times from this company, and I have nothing but good things to say about them!
20 de abril de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Vicki, thank you for sticking with us! We believe in making things right, and we're so glad we could go the extra mile for a loyal customer like you. Thanks for the high praise!
Im absolutely in love with my bedding…
Im absolutely in love with my bedding from Sunday Citizen!
Everything is so soft. The company is so nice to work with for support.
We turned a blah guest room into a stunning room!
23 de abril de 2026
Resposta da sundaycitizen.co
Hi Karen,we love hearing that we helped turn your guest room into a stunning retreat. Thanks for the shout-out to our team, too!
The customer service was very helpful
The customer service was very helpful, and the response was quick.
22 de abril de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Rachel, speed and helpfulness are our top priorities. We’re so glad we could assist you quickly!
Very responsive customer service…
Very responsive customer service everyone was efficient and fixed the problems right away in a timely manner
15 de abril de 2026
Resposta da sundaycitizen.co
Thank you for the feedback! We’re glad our team was able to jump in and resolve those issues for you right away.
No attentive resolution or response…
No attentive resolution or response provided
19 de abril de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Kiburi, I want to sincerely apologize for the experience you’ve had. You are absolutely right, receiving a scripted response that echoed the same generic advice as the AI is the opposite of the attentive service we strive for. We hear your frustration regarding the Cypress Modular Sofa promotion, and we agree that we should have provided a more direct answer.
To ensure this is handled with the attention it deserves, one of our Team Managers will be reaching out to you directly via email in the next 24 hours.
I love this comforter
I love this comforter. It is light weight and so comfortable. Cozy but not hot.
23 de março de 2026
Resposta da sundaycitizen.co
Hi Natalie, finding that balance of 'cozy but not hot' is our specialty. We’re glad you're loving the lightweight feel of your new comforter!
I love this company and its products
I love this company and its products. Exceptional.
17 de abril de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Exceptional is our favorite word to hear! Thank you so much for the support, Michelle.
We love our blue mist throw
We love our blue mist throw. It is the perfect weight for our spring and summer bedding. And ohhh so super soft.
17 de abril de 2026
Resposta da sundaycitizen.co
Hi Tanja, the Blue Mist throw is such a great choice for this time of year! We're so glad it's adding that perfect layer of softness to your spring bedding.
Nice products that not only feel…
Nice products that not only feel comfortable but add elegance to your bedroom
17 de abril de 2026
Resposta da sundaycitizen.co
Hi Ibrar! It is wonderful to hear that our pieces are hitting that "sweet spot" between cozy comfort and bedroom elegance. We truly believe you shouldn’t have to choose between a good night’s sleep and a beautiful space, so it's great to see that reflecting in your home!
Thank you so much for the 5-star review and for being part of the Sunday Citizen family. Enjoy your stylish sanctuary!
Resposta da sundaycitizen.co
Hi Rande, 'easy, friendly, and professional' is exactly how we want every experience to feel. We're so glad you’re loving the product!
Absolutely the softest robes ever!!
Absolutely the softest robes ever!!! I buy them for family & friends. LOVE THEM!!!!
1 de março de 2026
Resposta da sundaycitizen.co
Hi Deborah! You are officially the best gift-giver. Nothing says 'I care' like the softest robes ever—so glad your friends and family love them!
They have great selection of products
They have great selection of products. Their sales are phenomenal. Everything arrives in good condition and on time.
16 de abril de 2026
Resposta da sundaycitizen.co
Hi Debra, thank you for the feedback on our selection and shipping! We’re glad everything arrived perfectly and on time.
I'm very happy with the pillows --…
I'm very happy with the pillows -- they're unique, and like snuggling into a familiar place. No problem with headaches or neck / back pain or stiffness.
It took them a while to arrive, and I was worried whether there would be a problem with shipping; however, they arrived in good shape.
27 de fevereiro de 2026
Resposta da sundaycitizen.co
Hi Carla, we are so happy to hear the pillows are providing that 'familiar place' comfort and helping with your neck and back! We apologize for the wait on shipping, but we’re glad they arrived safely and were worth the wait.
Best blanket ever!!
1 de março de 2026
Resposta da sundaycitizen.co
Best blanket ever—we'll take it! Thanks so much for the love, Elayne.
I love the silk look of the comforter…
I love the silk look of the comforter and the fact that it’s a lighter weight but keeps you warm in the winter. Looks expensive!
15 de abril de 2026
Resposta da sundaycitizen.co
Hi Peggy, we love that 'expensive look' combined with a lighter weight! It's great to hear it's keeping you warm and stylish.
This bedding is so soft and luxurious…
This bedding is so soft and luxurious and the fabrics are high quality. Shipping is fast and the packaging is efficient. Highly recommended!
28 de março de 2026
Resposta da sundaycitizen.co
Hi Leslie, thank you for the high recommendation! We take a lot of pride in our packaging and efficiency, so we're glad that stood out to you.
I was tossed to the AI chatbot who gave…
I was tossed to the AI chatbot who gave me a response that provided no new information.
14 de abril de 2026
Opinião espontânea
Resposta da sundaycitizen.co
Hi Cheryl, thank you so much for your recent purchase! First, I want to sincerely apologize for the delay in your delivery and for the frustration our AI chatbot caused when you reached out for help.
We are currently in the process of constantly training our AI to enhance the service we provide, which is why we highly appreciate feedback like yours, it is essential in helping us improve the experience for everyone. Please never doubt that our human team is here for you; if you ever need assistance with an order, please feel free to contact us. We’re always happy to help!
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