SUPA Products Ltd. Opiniões 

280
•
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

Absolutely outstanding customer service! I had a little issue with my filter , I contacted Mark and he knew exactly what was causing the issue straight away , very knowledgeable! He sent me a new me... Ver mais

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Classificada 5 em 5 estrelas

From start to finish, that’s from ordering to delivery to building to using , mark was at the end of an email/call to talk through any bits I didn’t quite understand, The supa heater itself, wow wh... Ver mais

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Classificada 5 em 5 estrelas

I’m so blown away with my Supa spa heater that I just bought my second one! We have tree properties with quirky outdoor baths and these are so perfect for us and actually any hot tubs! I’m totally aga... Ver mais

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Classificada 5 em 5 estrelas

The Supa heater is an absolute game changer when it comes to heating my Lazy-Spa Miami. My Supa heater is the new version that connects directly to the inlet and outlet pipes on the lazy-spa.... Ver mais

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Informações sobre a empresa

  1. Fabricante de FMCG
  2. Fornecedor de sistema de água quente
  3. Loja de banheiras de hidromassagem

Escrito pela empresa

We’re passionate about innovation and our water heater is the first of a range of innovative products designed to live up to its name: SUPA. Formed by engineers, product designers and creatives, with over 100 years of combined experience, SUPA is all about doing better: designing and delivering better product solutions with better overall performance to get a job done better overall. Purchasing from SUPA means you take as much care about what you buy as we do. We work with some of the best suppliers to develop products that fit the exact purpose and needs of our customers. We’re not “off the shelf” type engineers and designers, and because of this, every component we include is tested, tested, and then tested some more, so we can be sure that you’re getting value in performance and over time. Our products are designed to work every time, but if something should go wrong, we’ve made sure our products are easy to repair and where needed also be recyclable so that you can keep them ticking for longer. Where practical and possible, we will do all we can with every product we create to fulfil this ambition in helping to protect our future. And finally, we put safety first. We place great importance on the safety of our products and ensure full compliance with the latest CE and UKCA legislation, even that implemented by the UK government post-Brexit. The founders have a combined 100 years working with the world’s largest and most respected retailers, driving a knowledge of safety management and design that we believe matches the very best available.


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4,7

Excelente

TrustScore: 4.5 em 5

280 opiniões

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4,7

Todas as opiniões

(280)

154 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

No way it's that good!!!

I was so dubious that this would work. IT DOES WHAT THEY SAY. My tubs are both heated si quickly. Highly recommended.

16 de junho de 2025
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Resposta da SUPA Products Ltd.

Hey Michelle - a lot do doubt it will be so good, until they use it for the first time then WOW! We’re so happy, that you’re happy and thanks for the impactful review! 👍🔥💦

Classificada 5 em 5 estrelas

My Gas friend !!

I seen the Supa Heater advertised online. I had a couple of queries regarding the product, so I contacted the company via their online messaging facility. Mark Thompson replied and answered my questions very promptly.
I then purchased the Supa heater and it was dispatched the same day. As I'm located in Ireland it arrived 4 days later, which was great.
The heater is very well packaged containing several different plastic bags containing bolts etc, clearly labelled for assembly purpose.
It does take time to assemble the unit but the end product is very rewarding!!
I used Mark Thompsons YouTube assembly video which is a perfect guide. I paused the video as I assembled the heater & if I wasn't sure of something I just replayed that part of the video.
End result was I now have, at long last a great heater for heating the hot tub. I've been looking for a product like this for years.
It's very well balanced on two wheels and easy to move around. For me personally the first time I used it I connected the outside hose to the heater. It takes my tub 1hr 30min to fill. Because I used the Supa Heater, once the tub was filled it was already 37°! Before that I had no option but rely on the electric element in the hot tub which was so slow & expensive in comparison.
For me personally the pros of using a Supa Heater are, a quick hot tub turnaround & very reduced electricity bills!
Since my Supa Heater rolled into town , the electric element in my hot tub feels disconnected,, because it is!!

20 de junho de 2025
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Resposta da SUPA Products Ltd.

Hey Danny, reviews like this go a real long way I’m helping us to convince potential customers that SUPA Heater is the ‘real deal’ - we are so thankful. Happy Cheaper, Hotter, Tubbing 👍🔥💦

Classificada 5 em 5 estrelas

We have a 6/8 person wood fired hot…

We have a 6/8 person wood fired hot tub, 4 hrs plus to heat, just over an hour on the gas, fantastic, one happy wife. Delivered within 24hrs, fantastic service , well done

18 de junho de 2025
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Resposta da SUPA Products Ltd.

Thanks so much for this review Clive, it is very much appreciated 👍🔥💦

Classificada 5 em 5 estrelas

Game Changer!

Hi. Received our Supa Heater a few weeks ago for the wood-fired Hot Tub at one of our Cabins.
Takes a while to put together, requires some patience!
BUT...It's a game-changer!
No more constant trips down to the Hot Tub to add wood, or to check the temperature. Our 4-5 person Hot Tub heats from 8degrees to 40degrees in an hour. We live on the Isle of Skye, so the weather is never tropical...this has revolutionised the way we do changeovers & the time it takes for heating the tub. If you are having any doubts about ordering a Supa Heater, don't - just buy one... your setting up & use of a Hot Tub will change for the better, for ever! Saves so much time & uses hardly any gas.
Thanks so much to Mark.

1 de junho de 2025
Opinião espontânea
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Resposta da SUPA Products Ltd.

Hi Guys, thank you so, so much for such a fantastic review, we are so chuffed to get reviews like this. It’s definitely one for the wall of fame! Glad you’re loving it, maybe one day if we’re up there we can book and use the tub! 👍🔥💦

Classificada 5 em 5 estrelas

Bought the supa heater for my lazy spa…

Bought the supa heater for my lazy spa maldives hot tub which holds about 1000 litres, filled it was 18 degrees after 1 hr using supa heater it was up to 39 degrees extremely happy.

11 de junho de 2025
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Resposta da SUPA Products Ltd.

Hey David, thanks so much for sharing your experience with a SUPA Heater, we are so happy that you're happy with the purchase! Thanks again, Mark

Classificada 5 em 5 estrelas

Supa Experience!

Not only is this a fantastic product, but the customer service was absolutely brilliant too! I bought the Supa Heater for our wood-burning hot tub because of how long it usually takes to heat up. Well, this little marvel took the water from ambient temperature to a toasty 39°C in just 40 minutes!

Now we’re using the tub way more often—not just because of the time saved, but also because we don’t have to mess around lighting fires. Just plug it in, drop in the hoses, and boom—ready to relax in no time!

It does arrive in component form, so you’ll need to put it together yourself, but don’t worry—it’s very straightforward. Just take your time and follow the "how to" video. I actually found it quite fun to build!

A big shout-out to Mark for calling me back and answering all my questions—really appreciated that peace of mind.

18 de junho de 2025
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Resposta da SUPA Products Ltd.

Hi Mark, from the initial conversations and promises from us that it would definitely do what you want, to finally seeing you enjoy the benefits that a SUPA Heater brings, we love it. Thank you for your review, it really does mean a great deal to us - long may you have happy, cheaper, hotter, tubbing! Mark

Classificada 5 em 5 estrelas

excellent heater' quality built dose…

excellent heater' quality built dose what it says on the tin. give it a 5 star all day long mark is such a nice man to talk to he will answer any questions you ask

paul from bolton

24 de junho de 2025
Opinião espontânea
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Resposta da SUPA Products Ltd.

Hey Paul, really happy you love the SUPA Heater, and very thankful for your personal kind words, all the best!

Classificada 5 em 5 estrelas

So positive.

Wanted to give it a 4.5 star due to the appalling assembly video which desperately needs updating. However, the performance of the hater is so so good that it had to be a 5
It’s a case of would you like to go in the hot tub. Put the heater on go and get changed? go and get changed grab yourself a beer and it’s up to full temperature unbelievable.

21 de junho de 2025
Opinião espontânea
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Resposta da SUPA Products Ltd.

Hi Grant, we definitely need to improve the instructions which we will for sure, but thank you for looking at the bigger picture, and so glad you are getting the benefit of a quality bit of kit, thanks 👍

Classificada 5 em 5 estrelas

I can’t believe how quickly this heats…

I can’t believe how quickly this heats the water in my hot tub. Looking forward to reduced electricity bills.

6 de junho de 2025
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Resposta da SUPA Products Ltd.

Thanks for the review Irene, reduced bills and you can now use your tub in the winter without taking out a 2nd mortgage!

Classificada 4 em 5 estrelas

Not used it yet or assembled but…

Not used it yet or assembled but delivered as promised in timing sense and very helpful with advice I’m only holding back the 5th star because I haven’t used it or set it up

12 de junho de 2025
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Resposta da SUPA Products Ltd.

Thanks Peter, when you use it we are sure we will earn that extra star!

Classificada 5 em 5 estrelas

Great heater.

Easy to set up via You Tube video. Great customer service. What usually takes 3hours to heat up my wooden hot tub this great heater done it in less than 2. Highly recommend.

9 de junho de 2025
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Resposta da SUPA Products Ltd.

Thanks for your review Marion, it's really appreciated!

Classificada 5 em 5 estrelas

This Supa Heater is amazing..

This Supa Heater is amazing,I cannot believe how quick the water heats up in my hot tub,our tub is a large oval shape and would normally take 24 hours to heat to 38 degrees but now only takes about 1 1/2 from cold and the following day only took 1/2 hour to reheat,so now we can decide to go into it on the same day which we had to plan before,I am certain it will cut down on electricity bill,the only down side was that the tank of gas cost £93.00 But I will monitor how long the gas will last, so it is quite expensive at the start but the joy of watching the temperature increase before your eyes is well worth the initial outlay,costumer service is also excellent from the initial purchase and online tutorials it is very straightforward, I wish I had this in the past...highly recommended 😀

1 de junho de 2025
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Resposta da SUPA Products Ltd.

Hey Kieran, thanks for this fantastic review! we have no doubt whatsoever on the savings you will be making and of course you now have the convenience of using the tub whenever you want to without having to leave it on and trading in a limb to pay for the electric! Here if you need us, 'Happy Cheaper, Hotter Tubbing', Cheers Mark

Classificada 5 em 5 estrelas

Game changer

Had my supaheater a few weeks now, and it's been a game changer getting hot tubs up to temperature after drain down between guests at my holiday lets.

Even though we have outside hot taps, they could never supply enough hot water and it was always hit or miss as to whether we could get the tub to 38 degrees in time for first arrival.

Had a few issues on first use as the ignighter wouldn't light, however after some head scratching this turned out to be a safety valve issue, so nothing to do with the heater itself.

Assembly was straight forward, although I did have a couple of missing bolts and washers. It would be really helpful for a spares pack, which appears to be the norm these days but not unfortunately with the Supaheater.

However, this was a minor inconvenience and I am more than happy with my purchase. Come the winter months it should really come into its own.

11 de junho de 2025
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Resposta da SUPA Products Ltd.

Hi Steve, thanks for taking the time to write this great 'hands on' review. we take on board your comment on spares and will make this happen. It will definitely come into its own in thew winter - 100%! Thanks again, Mark

Classificada 5 em 5 estrelas

Used my SUPA heater for the first time…

Used my SUPA heater for the first time and I was well impressed with how easy it was to heat my hot tub. The initial assembly was hampered by a faulty part but it was replaced very quickly. I would easily recommend this product as a fast and economical way of heating hot tubs.

10 de junho de 2025
Opinião espontânea
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Resposta da SUPA Products Ltd.

Thanks for your review and sup[port James, it's really appreciated!

Classificada 5 em 5 estrelas

Amazing Product.save a fortune and time.

Amazing Product, it has saved me a fortune in Electric, I have the Lazy Spa Singapore and had it on 35c, 24/7, I spent just over £100 in two weeks, shocking yes, I seen the Supa Heater and without any doubt bought it straight away, you won`t go wrong, I did a 800 litre fresh fill today via cold water mains feed flashed through the supa heater was done in less than 35 minutes at 38c. Just amazing buy one today, again i`m not into giving reviews out of boardom, I leave feedback on merit. Buy one today :)

6 de junho de 2025
Opinião espontânea
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks for the amazing review, we are so happy that you took a chance and made the commitment to purchase - it's difficult to get over just how fast and versatile it is, but you have done a great job of it here!

Classificada 5 em 5 estrelas

Flawless customer service.

I've had my Supaheater for a couple of years, and love how quickly it heats my above ground pool. This year, it sprung a leak when I fired it up. I dropped an email to SUPA (on a Sunday), and Mark came back to me almost immediately with suggestions for how to identify the fault. Having followed his advice, I sent him a video to confirm what he had thought, and he sent me a replacement part, free of charge, along with a video showing how to change it. What more could I ask for ? Nothing. Excellent work Mark.

3 de junho de 2025
Opinião espontânea
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Darren, thanks for the great review - once a SUPA customer, always a SUPA customer!

Classificada 5 em 5 estrelas

SUPA is Super

The whole buying process was very well organised with excellent communication throughout, from tracking the cargo ship, to what happens when it arrives in the UK, to the logistics of getting it to you at home. The uTube video to aid construction of the unit was invaluable and worked very well.

The unit works ….. it works exceptionally well. We can now use that hot tub whenever we want without having to think about the running and heating costs.

31 de maio de 2025
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Resposta da SUPA Products Ltd.

Hi Dave, many thanks for leaving us such a great review, we really appreciate it 👍🔥💦

Classificada 5 em 5 estrelas

Awesome pice of kit

Awesome pice of kit. Heated my hot tub up to 40 from 20c in 40 mins. Then next day tub was at 30 so less than 20 mins.
Relatively easy to put together with the instruction video. Just be prepared to buy a big gas propane cylinder for it. Otherwise one of the best tools I’ve ever bought.

30 de maio de 2025
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Resposta da SUPA Products Ltd.

Hey Christopher, thanks for taking the time to review and your great comments we really appreciate it 👍🔥💦

Classificada 5 em 5 estrelas

This supa heater is going to save a lot of money me…

This supa heater is going to save me hundreds of pounds each year by heating my paris lazy spa in minutes rather than hours it's amazing how quickly it heated my tub in 70 minutes from 14 degrees up to 40 and issues I had with not getting the hang of the display were quickly sorted out with the help from Mark excellent customer service yes it was tricky putting it together but now it's done it was well worth the time AND money I'm 1 very happy customer excellent service and an excellent supa heater

30 de maio de 2025
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Resposta da SUPA Products Ltd.

Thanks Denise, we love having happy customers, stay SUPA and happy 'Hotter' tubbing, Cheers Mark

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