SUPA Products Ltd. Opiniões 229

Ordered my SUPA heater which arrived on a Monday, I started to put it together the following Friday where I found the pump and other associated items were missing. I phoned SUPA and spoke with Mark, he was very apologetic. He then rang me back to say the items were out on next day delivery (Saturday) they arrived Saturday. Had it working Sunday extremely impressed great customer service!

Top class products followed by top class customer service

After 1 hour of use the same error code keeps coming up on the heater 🤬

It’s not often a product warrants five stars but this is an exception. Outstanding product and outstanding service/support. Absolute game changer.

Product OK. Very expensive. Always getting E02 codes on the egg now more than before. Stainless steel is showing signs of rust already after about a month of use (maybe not even that). So a little disappointing if I’m honest. Customer service and speed of delivery good. Beware, they say they’re out of stock on website but the moment you order you get a delivery date, so that’s false advertising for me to make buyers think the product is popular when really it’s not…… yet. This is my honest review

Good product at a good price

This is truly an amazing piece of kit. I bought the hot tub with the heater, it’s a game changer in the hot tub experience. I messaged them regarding a query, the same day, Mark, the founder, called me with the fix. First class service and as a disabled person with chronic body pain it’s a life saver!

Spoke to mark personally today, had a small issue which was rectified immediately. Courteous , professional and friendly.
Can't thank him enough, great product and great company

I installed this mesh filter as per instructions and the Spa alarm went off within 1 day saying filter was blocked!
I have cleaned it and put it back on the Lazy Spa, but it shouldn't need changing so quickly

We purchased this recently, we had to speak to customer services which was fantastic and resolved our enquiry within minutes of speaking to Mark.It is easy to assemble and the video showed how to work it. It is definitely our best buy so far this year. I can have long days in our hot tub. PERFECT!! I would definitely recommend this product and company.

Ordered the supa hot tub 3 week's ago. Got the hot tub set up and had fault in the base loosing air, got in touch and another one was sent out and received in 2 days. Unbelievable service. Support is excellent. As for the hot tub, its excellent, heating up from cold in less than an hour and reheating from warm in about 20 mins.
Forget lazy spa, Ive had them. They cost a fortune to run and take hours to heat up.

OMG what an amazing piece of kit , my initial purchase was for the SUPA HEATER which i used to heat my lay z spa, these supa heaters give a whole new meaning to next level high quality well engineered easy to setup hot tub heating which heats the water from cold to 40° in approx 1hr making them very cost effective, we then without fail sold my heater to purchase the new SUPA TUB which has its dedicated heater where it keeps a constant water temperature set by myself, the quality of the tub is of the highest level with its hard top and dedicated lifetime filter you won't find a better package without spending in excess of 10k and even the more expensive tubs don't keep water temperature at the preset level once you start using it, just to add to this amazing product the customer service from mark and shelley is also out of the top drawer always there to help no matter what time of day and their advice is a welcome addition to my whole experience from initial purchase to final setup and if i could give 10 stars i 100%would have , so if your in the market for the purchase of a new hot tub look no further than SUPA HEATER AND SUPA TUB

Fantastic piece of kit I’ve got a 5 seater hot tub and within the hour in mode 2 it filled and heated the water , when reheating the water a couple of days later in mode 1 it reheated the water in less than 30 mins , still getting used to using it as I’d set it to heat to 40 degrees but when filled up my hot tub said the water was at 38 degrees which don’t get me wrong is hot enough but what a brilliant unit going to save me loads of money so should pay for itself quicker than I thought highly recommended

Very easy to order

great service arrived in no time at all and the filter seems to be working a treat.

Supaheater does exactly what it says in the advert. It heated my hot tub from cold in less than an hour. I then used a thermal cover overnight and the supaheater got the hot tub warm in even less time in the morning. A great product.

Supa heater is an excellent product, does exactly what it says on the tin! It's very well made and easy to assemble. Mark is so supportive probably the best customer service ever.

I'm not one to write reviews but after my experience with supa I couldn't help myself, I bought the supa hot tub which has been fantastic and really well made, the supa heater is an amazing bit of kit and really is as fast as they claim on the website, I had a minor issue and after an email I had a call from Mark and he sorted it out straight away. Customer service is second to none and the product itself is flawless!

Fantastic customer service on the end of the phone and via videos. Lid was damaged on receipt, they are sending a new one to replace it. Very easy to use once you get the hang of it. The speed of heating up the water is phenomenal!

Very satisfied with the Supaheater,excellent and saves an awful lot of work