From start to finish, that’s from ordering to delivery to building to using , mark was at the end of an email/call to talk through any bits I didn’t quite understand, The supa heater itself, wow wh... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
From start to finish, that’s from ordering to delivery to building to using , mark was at the end of an email/call to talk through any bits I didn’t quite understand, The supa heater itself, wow wh... Ver mais
A empresa respondeu
I’m so blown away with my Supa spa heater that I just bought my second one! We have tree properties with quirky outdoor baths and these are so perfect for us and actually any hot tubs! I’m totally aga... Ver mais
A empresa respondeu
The Supa heater is an absolute game changer when it comes to heating my Lazy-Spa Miami. My Supa heater is the new version that connects directly to the inlet and outlet pipes on the lazy-spa.... Ver mais
A empresa respondeu
A fantastic well engineered piece of kit , perfect for heating our hot tub when we want to use it usually unplanned. Customer service is second to none , I had a small gas connection issue , which ma... Ver mais
A empresa respondeu
We’re passionate about innovation and our water heater is the first of a range of innovative products designed to live up to its name: SUPA. Formed by engineers, product designers and creatives, with over 100 years of combined experience, SUPA is all about doing better: designing and delivering better product solutions with better overall performance to get a job done better overall. Purchasing from SUPA means you take as much care about what you buy as we do. We work with some of the best suppliers to develop products that fit the exact purpose and needs of our customers. We’re not “off the shelf” type engineers and designers, and because of this, every component we include is tested, tested, and then tested some more, so we can be sure that you’re getting value in performance and over time. Our products are designed to work every time, but if something should go wrong, we’ve made sure our products are easy to repair and where needed also be recyclable so that you can keep them ticking for longer. Where practical and possible, we will do all we can with every product we create to fulfil this ambition in helping to protect our future. And finally, we put safety first. We place great importance on the safety of our products and ensure full compliance with the latest CE and UKCA legislation, even that implemented by the UK government post-Brexit. The founders have a combined 100 years working with the world’s largest and most respected retailers, driving a knowledge of safety management and design that we believe matches the very best available.
Jactin House, 24 Hood Street, Ancoats Urban Village, M4 6WX, Manchester, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Resposta da SUPA Products Ltd.
We now have four of these as they are so good. Super powerful and look fantastic

Resposta da SUPA Products Ltd.
Great producy fast delivery good customer service thanks

Resposta da SUPA Products Ltd.
Hot tubs are inherently luxury items, not cost-saving purchases — and the Supaheat heater stands out as a valuable luxury accessory designed to reduce ongoing expenses. With solar panels installed, our hot tub operates at no cost during summer, but winter brings significant energy bills, often exacerbated by the tub remaining heated for 3-4 days without use.
The Supaheat has been a genuine game-changer for our setup. It heats our hot tub to 39 degrees Celsius in just 60-90 minutes, even when the tub is set to its lowest base temperature. Crucially, the water remains properly conditioned throughout the heating process, allowing us to use the tub as soon as it reaches the desired temperature.
Assembly of the unit is straightforward, and customer support exceeds expectations. A phone call to Mark quickly addressed any concerns we had, providing reassurance and clear guidance that put us completely at ease.

Resposta da SUPA Products Ltd.
Even before ordering my sups heater the experience was so good,my first order timed out which I never realised and when I phoned up about it they couldn’t have been more helpful,this is an amazing piece of kit,heated my hot tub water from 10 degrees to 40 in one hour and twenty minutes approx 1500 litres of water.i was amazed at the speed,it didn’t really use that much gas either.i haven’t used it again because of wind and rain every weekend since but fully intend using it in the upcoming holidays weather permitting or until I build a shelter over the tub

Resposta da SUPA Products Ltd.
From the first phone call ( and I made a few !) to the delivery of the heater , the service and friendliness was brilliant!
It was an absolute pleasure to deal this company !
We haven’t used it yet , as we are still trying to get the correct gas cylinder.
Thanks so much Mark for your reply !.. and the advice ! You’re a champ !
You were brilliant to deal with !

Resposta da SUPA Products Ltd.
The Supaheater is well made, beautifully packaged and simple to use. It’s so efficient. No brainer vs using just electricity

Resposta da SUPA Products Ltd.

Resposta da SUPA Products Ltd.
does what it says on the tin at first I was sceptical but once built and tried it I couldn't believe how quick it was I changed my water in my lazy spar and it heated it from 10 to 38 degrees in less than an hour we have used it many times and love it can't recommend it highly enough best thing we ever bought

Resposta da SUPA Products Ltd.
Very good bit of kit.. easy and quick way to heat your tub...

Resposta da SUPA Products Ltd.
Great purchase. Saving us a fortune running our holiday let, especially at this time of year. We are able to turn the tub right the way down between guests and then quickly heat it up just a couple of hours before they arrive which sometimes saves 4 days or so of not having to heat it when not in use.

Resposta da SUPA Products Ltd.
The support from start to end is outstanding and I have no issues with recommendations for the supaheater team.

Resposta da SUPA Products Ltd.
Updated rating based on the responsiveness of the Team at Supa, and what was a simple error.
New gas connection component is certainly an upgrade.
Product once built is 5 star, however note below.
No communication from supa when purchased , no invoice or reciept received ever. No email confirming purchase. For a 700 pound Product you are not made to feel special in anyway.
Assembly of the unit, is difficult, the video instructions are out of date and uses different names for items than the labels state. Also parts of the video are irrelevant

Resposta da SUPA Products Ltd.
Great bit off kit means we can now use our hot tub all year round....

Resposta da SUPA Products Ltd.
The product arrived after slight issue with delivery times .
I assembled it but not used at this point .
looks a very nicely made product .
Excellent response to any questions and staff answer the phone promptly as direct contact no call centres involved .

Resposta da SUPA Products Ltd.
Absolutely superb product.
It means I can use my hot tub without the mahoosive cost of electric. We have just changed our 1st 19kg bottle of gas, very easy local process.
Highly recommend to anyone 5*****

Resposta da SUPA Products Ltd.
The service and delivery was excellent. Product was delivered without amy issues.

Resposta da SUPA Products Ltd.
Got it 2 weeks ago arrived very well boxed set in up can get a little confusing but after that it's easy to operate heatet my 1000 l Hot tub to 38 c in 40 minutes not cheap to purchase but have many uses I've used it 4 times in 2 weeks hopefully it will work great for many years

Resposta da SUPA Products Ltd.
Amazing piece of equipment
Absolutely amazing piece of equipment. Just take your time with the assembly. A real game changer for a hot tub. Takes an hour to heat instead of the usual 12 hours.

Resposta da SUPA Products Ltd.
Such a helpful UK based company - Mark couldn't do more to advise me on the assembly and operation when I had some dumb questions. The product is a revelation - filled my outdoor tub at 40 degs in about 30 minutes.

Resposta da SUPA Products Ltd.
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.