SUPA Products Ltd. Opiniões 

279
•
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

From start to finish, that’s from ordering to delivery to building to using , mark was at the end of an email/call to talk through any bits I didn’t quite understand, The supa heater itself, wow wh... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’m so blown away with my Supa spa heater that I just bought my second one! We have tree properties with quirky outdoor baths and these are so perfect for us and actually any hot tubs! I’m totally aga... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The Supa heater is an absolute game changer when it comes to heating my Lazy-Spa Miami. My Supa heater is the new version that connects directly to the inlet and outlet pipes on the lazy-spa.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A fantastic well engineered piece of kit , perfect for heating our hot tub when we want to use it usually unplanned. Customer service is second to none , I had a small gas connection issue , which ma... Ver mais

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Informações sobre a empresa

  1. Fabricante de FMCG
  2. Fornecedor de sistema de água quente
  3. Loja de banheiras de hidromassagem

Escrito pela empresa

We’re passionate about innovation and our water heater is the first of a range of innovative products designed to live up to its name: SUPA. Formed by engineers, product designers and creatives, with over 100 years of combined experience, SUPA is all about doing better: designing and delivering better product solutions with better overall performance to get a job done better overall. Purchasing from SUPA means you take as much care about what you buy as we do. We work with some of the best suppliers to develop products that fit the exact purpose and needs of our customers. We’re not “off the shelf” type engineers and designers, and because of this, every component we include is tested, tested, and then tested some more, so we can be sure that you’re getting value in performance and over time. Our products are designed to work every time, but if something should go wrong, we’ve made sure our products are easy to repair and where needed also be recyclable so that you can keep them ticking for longer. Where practical and possible, we will do all we can with every product we create to fulfil this ambition in helping to protect our future. And finally, we put safety first. We place great importance on the safety of our products and ensure full compliance with the latest CE and UKCA legislation, even that implemented by the UK government post-Brexit. The founders have a combined 100 years working with the world’s largest and most respected retailers, driving a knowledge of safety management and design that we believe matches the very best available.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

279 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(279)

153 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great advise

Great advise, great product and great service

4 de dezembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

thanks for the 5* review Paul, its really appreciated. Have a great Christmas and '26!

Classificada 5 em 5 estrelas

We now have four of these as they are…

We now have four of these as they are so good. Super powerful and look fantastic

4 de dezembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks James - they must be SDUPA good investing in 4 units! So glad you are putting therm to great use!

Classificada 5 em 5 estrelas

Supaheat Hot Tub Heater - A Smart Luxury Investment with Exceptional Support

Hot tubs are inherently luxury items, not cost-saving purchases — and the Supaheat heater stands out as a valuable luxury accessory designed to reduce ongoing expenses. With solar panels installed, our hot tub operates at no cost during summer, but winter brings significant energy bills, often exacerbated by the tub remaining heated for 3-4 days without use.

The Supaheat has been a genuine game-changer for our setup. It heats our hot tub to 39 degrees Celsius in just 60-90 minutes, even when the tub is set to its lowest base temperature. Crucially, the water remains properly conditioned throughout the heating process, allowing us to use the tub as soon as it reaches the desired temperature.

Assembly of the unit is straightforward, and customer support exceeds expectations. A phone call to Mark quickly addressed any concerns we had, providing reassurance and clear guidance that put us completely at ease.

5 de dezembro de 2025
Opinião espontânea
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Paul, thanks for this really well considered and thought through review, highlighting the perfect use of a SUPA Heater. It is massively appreciated by the team. thanks Mark

Classificada 5 em 5 estrelas

Amazing

Even before ordering my sups heater the experience was so good,my first order timed out which I never realised and when I phoned up about it they couldn’t have been more helpful,this is an amazing piece of kit,heated my hot tub water from 10 degrees to 40 in one hour and twenty minutes approx 1500 litres of water.i was amazed at the speed,it didn’t really use that much gas either.i haven’t used it again because of wind and rain every weekend since but fully intend using it in the upcoming holidays weather permitting or until I build a shelter over the tub

4 de dezembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hey Nick, thanks for the fab review, you're a SUPA star!

Classificada 5 em 5 estrelas

From the first phone call ( and I made…

From the first phone call ( and I made a few !) to the delivery of the heater , the service and friendliness was brilliant!
It was an absolute pleasure to deal this company !
We haven’t used it yet , as we are still trying to get the correct gas cylinder.

Thanks so much Mark for your reply !.. and the advice ! You’re a champ !
You were brilliant to deal with !

27 de novembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Helen, what a wonderful review, thank you so much! For cylinders available near you, please try:

https://www.flogas.co.uk/stockists

https://www.calor.co.uk/gas-bottles/retailers?view=map&dealerType=Cylinder

Thanks, Mark

Classificada 5 em 5 estrelas

Excellent product

The Supaheater is well made, beautifully packaged and simple to use. It’s so efficient. No brainer vs using just electricity

4 de dezembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks for the great 5* review Edwin, it is very much appreciated!

Classificada 5 em 5 estrelas

Fast Heating

Love the product makes hearing hot tub or pools easy and quick

4 de dezembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

thanks so much for the 5* review and so glad you love our SUPA Heater!

Classificada 5 em 5 estrelas

absolutely amazing

does what it says on the tin at first I was sceptical but once built and tried it I couldn't believe how quick it was I changed my water in my lazy spar and it heated it from 10 to 38 degrees in less than an hour we have used it many times and love it can't recommend it highly enough best thing we ever bought

4 de dezembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Tyrone, thanks so much for this great review - you can now keep your Lay-Z-Spa up all winter and get the real benefit without worrying about sky-high bills! Cheers, Mark

Classificada 5 em 5 estrelas

Great purchase

Great purchase. Saving us a fortune running our holiday let, especially at this time of year. We are able to turn the tub right the way down between guests and then quickly heat it up just a couple of hours before they arrive which sometimes saves 4 days or so of not having to heat it when not in use.

4 de dezembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Ian, thanks so much for placing your trust in us and the great review. we're so happy SUPA Heater is making your business that little bit easier so you can concentrate on the bigger picture.

Classificada 5 em 5 estrelas

Great product slightly akward assembly, but awesome in action

Updated rating based on the responsiveness of the Team at Supa, and what was a simple error.

New gas connection component is certainly an upgrade.

Product once built is 5 star, however note below.

No communication from supa when purchased , no invoice or reciept received ever. No email confirming purchase. For a 700 pound Product you are not made to feel special in anyway.

Assembly of the unit, is difficult, the video instructions are out of date and uses different names for items than the labels state. Also parts of the video are irrelevant

29 de novembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Hi Simon, thanks for the review - good or bad we always take these issues on board.

Please note that we have emailed an invoice immediately following purchase, and this was followed by a further mail same day providing our new revised assembly instructions - both of these are automated. We sent a further mail on the 2nd December advising that you were being supplied with our new gas connection system and provided steps on how to fit this.

I am not sure what has happened but maybe for some reason these have gone directly to your junk or spam folders?

We will resend the purchase invoice now.

please rest assured, we want every one of our customers to feel special and take great care in trying to achieve this. If you find that the messages are not in your junk or spam folders, then please let us know directly by a mail to info@supa-heater.com and we will investigate what has happened straight away. sometimes technology can let us down, but we will move to address it accordingly.

Upon further investigation it seems that we have two different email address for you, could we please ask that you check both accounts on the date of order (28/11) and on 2/12 and the junk/spam folders for each? Many thanks, Mark

Classificada 5 em 5 estrelas

Jaquizzi heater

The product arrived after slight issue with delivery times .
I assembled it but not used at this point .
looks a very nicely made product .
Excellent response to any questions and staff answer the phone promptly as direct contact no call centres involved .

24 de novembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks for the great support and review Mark, it is very much appreciated!

Classificada 5 em 5 estrelas

Absolutely Superb Product 5*****

Absolutely superb product.
It means I can use my hot tub without the mahoosive cost of electric. We have just changed our 1st 19kg bottle of gas, very easy local process.

Highly recommend to anyone 5*****

16 de outubro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks for the great review Julie, so glad you love it!

Classificada 5 em 5 estrelas

Fantastic service

The service and delivery was excellent. Product was delivered without amy issues.

21 de novembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks Trevor, the 5 stars are very much appreciated!

Classificada 5 em 5 estrelas

Great product

Got it 2 weeks ago arrived very well boxed set in up can get a little confusing but after that it's easy to operate heatet my 1000 l Hot tub to 38 c in 40 minutes not cheap to purchase but have many uses I've used it 4 times in 2 weeks hopefully it will work great for many years

8 de novembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks for the review! I am sure your are going to love your new SUPA Heater for many years to come. Welcome to the SUPA family and happy cheaper/hotter tubbing!

Classificada 5 em 5 estrelas

Amazing piece of equipment

Amazing piece of equipment
Absolutely amazing piece of equipment. Just take your time with the assembly. A real game changer for a hot tub. Takes an hour to heat instead of the usual 12 hours.

19 de novembro de 2025
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks so much for the great review Mel. I know your going to seriously enjoy a winter of cheaper/hotter tubbing!

Classificada 5 em 5 estrelas

Such a helpful UK based company

Such a helpful UK based company - Mark couldn't do more to advise me on the assembly and operation when I had some dumb questions. The product is a revelation - filled my outdoor tub at 40 degs in about 30 minutes.

12 de novembro de 2025
Opinião espontânea
logótipo da SUPA Products Ltd.

Resposta da SUPA Products Ltd.

Thanks Tally, you're up and away now - no more warm tubs, only hot ones!

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