SuperBath.co.uk Opiniões 

2317
TrustScore: 2.5 em 5

2,5

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Contacted them after what I believed to be an acceptable mis-sale in the product page title and were not willing to help. Still not sure if you can call a tap a "mixer" tap if it only supplies 1... Ver mais

Classificada 5 em 5 estrelas

Please ignore all negative reviews about customer service, these guys are great. Unlike some say, you can speak to them on the phone, but the easiest way to communicate is via email. They ALWAYS respo... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Seriously. You have guts to answer that way. You mess up with one delivery but it makes issues for a lot of people, contractor, tilers, plumbers, electricians, skimmers and owners etc. and you expe... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Easy website to navigate and prices have some good discounts. The goods arrived in perfect condition and well packaged. However, pricing structure is a bit strange whereby a Hansgrohe thermostatic sh... Ver mais

Informações sobre a empresa

  1. Renovação de casas de banho

Escrito pela empresa

Your online partner in bathroom and kitchen products. With +300,000 products from quality brands such as Villeroy and Boch, Grohe, and Hansgrohe we help you realize your dream bathroom and kitchen!


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,5

Todas as opiniões

(2317)

9 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent service, brilliant product.

Ordered my item on a Saturday and it was delivered by the next Wednesday or Thursday. Excellent service. Very pleased with the product. It was a push plate for our Grohe wall hung toilet which we bought in brushed brass to match our other fixings. Great service, good price. Would recommend and would order again.

26 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

I ordered several large items, it turned out I made a few mistakes with the Geberit toilet frame, which was entirely my mistake. I contacted Super Bath over the weekend and at 8:30am Monday morning Léo was already looking at it. It was all sorted out quickly, full refund given, no wrong items sent out. This was excellent customer service, Thank you Léo.

14 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Shoddy customer service

Superbath stated that the items I ordered were in stock, I ordered them 10 days ago, they now say that the items will be delivered in approximately 3 weeks and they refuse to cover the cost of 2 deliveries

31 de julho de 2023
Opinião espontânea
logótipo da SuperBath.co.uk

Resposta da SuperBath.co.uk

Hello Jane,

We are sorry for the inconvenience.

The items you ordered are in stock, but you ordered multiple quantities and we do not have enough at the moment.

We ordered them from the manufacturer and we will send them to you as soon they come.

However, if you do not wish to wait, you can request a refund.

We will be more than happy to assist in any case!

We wish you a wonderful day!

The Superbath Team

Classificada 5 em 5 estrelas

Great experience - thanks again.

I had a great experience at SuperBath. After moving house, I could not find a toilet seat that fit the toilet because it had awkward dimensions. SuperBath was the only website to stock the one I needed. I enquired via email to check they definitely had the item in stock and received a prompt and friendly response. When I ordered the toilet seat, I was able to follow clear tracking updates for the delivery to my front door. The product was also carefully packaged.

I just want to say thanks very much again. I was going mad as I had almost exhausted all options of completing the bathroom! I will definitely use SuperBath in future.

13 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent communications and service. Great prices. Recommended.

Excellent service and good communications from the staff at SuperBath at every stage of the process. I ordered over £2,500 of bathroom equipment. Some of the items had a long lead time, but the whole delivery came very securely packed and on a pallet.

This is a German company, but many of the items they sell are manufactured in Germany so I don't see this as an issue. Their prices are very competitive.

There are several negative reviews on Trustpilot, but that was not my experience. I would very happily use them again and highly recommend them.

26 de junho de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Not a UK business!

The UK website is misleading because products are shipped from Germany and given a choice I would always order from a company that is really UK based and ship stock from a UK shop or warehouse.

11 de junho de 2023
Opinião espontânea
logótipo da SuperBath.co.uk

Resposta da SuperBath.co.uk

Hello Mahomed,

Our warehouse is in Germany and you can find this information on our website.

We wish you a lovely day!

The Superbath Team

Classificada 1 em 5 estrelas

Awful service

Awful service. I ordered a toilet frame and it never arrived. Supposedly tried a few times to deliver the item but failed. They blamed the delivery company and when i asked for a refund they said they have to wait for the item back. God knows, they might have lost it for all i care. Its been over 2 weeks now and i still have not received the refund. I would say this is a scam

20 de junho de 2023
Opinião espontânea
logótipo da SuperBath.co.uk

Resposta da SuperBath.co.uk

Hello Babis,

We are sorry for the delay from our delivery partner!

However, we were a bit surprised to read this comment.

You mentioned that 14 days had passed and you did not receive the refund, but actually only 4 days had passed.

We wish you a lovely day!

The Superbath Team

Classificada 5 em 5 estrelas

Bathroom Accesories

I ordered a couple of items from this supplier for the first time. I found this supplier very efficient as well as delivery time. I would recommend it.

9 de junho de 2023
Opinião espontânea

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