A very frustrating experience. I had £51.33 in Super Cash Rewards from a Carlton Leisure purchase and simply wanted to know how to use it. Super told me to go to Carlton Leisure, shop norma... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Purchased via superpayments 3 pairs of trainers from Adidas. Money taken, along with rewards. Short while later, realised Adidas haven't cleared my shopping basket. Contact Adidas. No transaction re... Ver mais
A empresa respondeu
Really good experience, I have used super payments a few times now the rewards scheme works well.customer service is really good they sorted my problem fast
A empresa respondeu
Another rapid transaction for my Allicin Max capsules. Best price anywhere, PLUS , I received a hefty £1.80 discount and on next purchase. My only regret is my own forgetfulness: having recently pur... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Super Payments
Escrito pela empresa
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Welcome to Super We are on a mission to transform shopping by powering free payments for businesses, and savings with Rewards for shoppers. Over 2.5 million people have already used Super to pay and save in the UK. Learn more at superpayments.com: |
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Start saving with Rewards from your favourite brands today.
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Why Super?
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✅ Free payments for businesses and sales growth with Rewards. Includes BNPL, Open Banking and 0% card processing.
✅ Shoppers earn Rewards, money off their next purchase with the same brand. ✅ Amazing brands, spanning all retail industries. |
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Informações de contacto
123 Buckingham Palace Road, SW1W 9SH, London, Reino Unido
- support@superpayments.com
- superpayments.com
4,3
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great sweet shop easy to buy fast delivery love the sweets ££
Great sweet shop easy to buy fast delivery ❤️ the sweets
9 de dezembro de 2024
Opinião espontânea
Resposta da Super Payments
Thank you for your 5 star review, John! We hope you enjoy your sweets. 🍬
Resposta da Super Payments
Thank you so much for your 5 star review, Wayne! We're delighted you're enjoying the speed and convenience of paying with Super. 🎉
Resposta da Super Payments
Thank you for taking the time to leave us a 5 star review, Kayla! 🎉
Really easy to use superpay and love…
Really easy to use superpay and love getting the cash rewards
5 de dezembro de 2024
Opinião espontânea
Resposta da Super Payments
We're soo have to hear this, Michelle! Thank you for taking the time to leave us a review. 😀
It was easy to navigate and accumulate…
It was easy to navigate and accumulate cash back great site
3 de dezembro de 2024
Opinião espontânea
Resposta da Super Payments
Thank you so much for taking the time to share your experience and leave us a 5 star review!
Quick easy to use good rewards
Quick easy to use good rewards
1 de dezembro de 2024
Opinião espontânea
Resposta da Super Payments
Thank you so much Donna! We're happy to hear how easy it is you find paying with Super and the rewards which come with it. 🥳
Resposta da Super Payments
We're delighted to hear this! Thank you for leaving us 5 stars - we really appreciate it. 😊
Resposta da Super Payments
We love to hear it, Amy! Thank you for your 5 stars. ✨
Resposta da Super Payments
Thank you for reaching out here, Arfa!
Similar to Visa and Mastercard, we are a payment provider and unfortunately, do not have access to back end systems.
Please kindly reach out to the brand you shopped with to acquire the relevant details pertaining to your order, including refunds.
Of course, if there's anything else we can support with, please let us know.
Love using super payments so easy and…
Love using super payments so easy and fast to use with great credit in return for next purchases thank you
29 de novembro de 2024
Opinião espontânea
Resposta da Super Payments
This makes us so happy, Monica! We're delighted to hear you're making the most out of paying with Super and of course, taking advantage of your cash rewards. 🎊
Easy to setup and easy to use
Easy to setup and easy to use with your bank account. Makes paying online secure and easy.
30 de novembro de 2024
Opinião espontânea
Resposta da Super Payments
We're so happy to hear this, Andre! Thank you for taking the time to leave us a 5 star review. 🚀
Potentially great but poor interfac3
Have used this service twice now with same company, they are brilliant. But Superpay let them down. I have the App on my phone but it does not seem to link me when I scan the QR code. I'm accruing money but have no idea how to get to it.
Please sort out your systems ASAP
27 de novembro de 2024
Opinião espontânea
Resposta da Super Payments
We're sorry to hear this, Dave! Can you pleas reach out to our team with your mobile number and email address so they can look into this for you via support@superpayments.com.
We look forward to hearing from you and turning this from 1 star into 5! 🙏
I have used super payments a few times…
I have used super payments a few times now and have saved around £40. It’s super easy and and safe. I like you can track everything through the app and any problem at all there Is someone happy to help. I have only experienced one small problem but it was with the company I bought from and yet super payments helped me straight away! Super payments is the way forward!
25 de novembro de 2024
Opinião espontânea
Resposta da Super Payments
This is amazing, Nicola! Thank you so much for your kind words. We're delighted to see you're making the most out of paying with Super! 😊
Great service
Great service. always get a good amount of money off after purchasing. hence why i go back and keep using super payment.
27 de novembro de 2024
Opinião espontânea
Resposta da Super Payments
Thank you so much Rachel! We remain here should you require future assistance. 😊
Tuck payment from my bank but Amazon…
Tuck payment from my bank but Amazon saying no payment received and I can’t find no customer service number to call.
24 de novembro de 2024
Opinião espontânea
Resposta da Super Payments
We're sorry to hear this Sam! Please reach out to our team via support@superpayments.com. While we do not have a telephone service our contact details can be found within the Super app and on our website. We look forward to hearing from you.
Money taken. Haven't paid supplier.
Purchased via superpayments 3 pairs of trainers from Adidas. Money taken, along with rewards. Short while later, realised Adidas haven't cleared my shopping basket. Contact Adidas. No transaction recorded. Money taken. No order. Tried to contact superpayments. Still waiting for response. First issue I had with them, and not impressed.
Problem fixed. Not sure what they did. But sorted. Fair play to em.
Great customer service.
25 de novembro de 2024
Opinião espontânea
Resposta da Super Payments
We're sorry to hear this, Dan! Our team have replied to your email with the relevant steps on how to complete your purchase. Should you require additional support, please kindly reply to our correspondence and they'll be more than willing to make things right.
We sincerely hope our timely response can help turn your experience, into a positive one. 🤞
I had an extremely frustrating Experience
I had an extremely frustrating experience with Superpayments. Last Thursday, I attempted to purchase a pair of Nike shoes and an iPad through Superpayments to take advantage of their cashback offer. Unfortunately, I ended up mistakenly charging the items directly to my bank account, and my order was never completed. When I tried to reorder using the provided voucher, it simply didn’t work.
I reached out to customer service for assistance, but they were unable to offer any solutions, leaving me empty-handed as my desired size sold out. Now, my money has been deducted from my account, and I’m left without my purchases. Despite sending additional messages, I’ve been told that they cannot issue a refund until they resolve the issue with Nike, which seems to be out of their hands.
This has been my last experience with Superpayments. I sincerely hope to recover my funds as soon as possible, but I feel incredibly let down by their service.
21 de novembro de 2024
Opinião espontânea
Resposta da Super Payments
We're sorry to hear about your experience, Hamdy. Rest assured our team will do what they can to ensure the matter is resolved. They have replied to your correspondence received Friday morning and replied within a matter of hours advising this being investigated with Nike directly and will return as soon as an update has been received.
Our team remain on hand should you require additional support in the meantime.
Resposta da Super Payments
Thank you for your kind words and 5 stars, Mrs Goddard! 😀
Always uses super payments
Always uses super payments, quick and handy
23 de novembro de 2024
Opinião espontânea
Resposta da Super Payments
We're happy to hear it, Tammy! Thank you so much for taking the time to leave us a 5 star review - we really appreciate it. ✨
Love these vapes and ordering is a…
Love these vapes and ordering is a breeze , would recommend them definitely
23 de novembro de 2024
Opinião espontânea
Resposta da Super Payments
We're delighted to hear you're happy with your purchase, Bobbie! Thank you for choosing Super!
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