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Super Payments Opiniões 

1478
•
TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

A very frustrating experience. I had £51.33 in Super Cash Rewards from a Carlton Leisure purchase and simply wanted to know how to use it. Super told me to go to Carlton Leisure, shop norma... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Purchased via superpayments 3 pairs of trainers from Adidas. Money taken, along with rewards. Short while later, realised Adidas haven't cleared my shopping basket. Contact Adidas. No transaction re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really good experience, I have used super payments a few times now the rewards scheme works well.customer service is really good they sorted my problem fast

A empresa respondeu

Classificada 5 em 5 estrelas

Another rapid transaction for my Allicin Max capsules. Best price anywhere, PLUS , I received a hefty £1.80 discount and on next purchase. My only regret is my own forgetfulness: having recently pur... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de pagamento

Sobre Super Payments

Escrito pela empresa



Welcome to Super

We are on a mission to transform shopping by powering free payments for businesses, and savings with Rewards for shoppers.

Over 2.5 million people have already used Super to pay and save in the UK.

Learn more at superpayments.com:

Get started
Start saving with Rewards from your favourite brands today.

Download Super
Why Super?

✅ Free payments for businesses and sales growth with Rewards. Includes BNPL, Open Banking and 0% card processing.

✅ Shoppers earn Rewards, money off their next purchase with the same brand.

✅ Amazing brands, spanning all retail industries.

Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(1478)

69 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent products,price and customer…

Excellent products,price and customer care experience. Fast guaranteed next day delivery.
Very pleased.

11 de março de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

We're delighted to hear this! Thank you so much for taking the time to share your experience and for providing us with 5 stars. ✨

Classificada 5 em 5 estrelas

Cashback + more Cashback

Excellent - got Cashback from previous purchase to use on new purchase - and new purchase generated more cashback in turn

14 de março de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

Thank you so much for your 5 stars, Mr Batas! We're so happy to hear you're making the most out of paying with Super and your Cash Rewards. 💪

Classificada 1 em 5 estrelas

I spent over an hour reading about…

I spent over an hour reading about superpayments on their website, how their system works and how they are able to not charge any fees as well as looking at reviews on websites and some customers pages. I decided to join, however I was very annoyed that they do not take on sole traders only ltd companies, however a sole trader can have a ltd company. They just basically don't want the small businesses. Don't waste your time.

14 de março de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

Thanks for taking the time to research Super Payments and for sharing your feedback, Richard — we really appreciate it.

At the moment, Super Payments is only available to limited companies. This isn’t because we don’t want to support small businesses — many of the businesses using our platform are small and independent — but it’s due to the compliance and verification requirements of the payment infrastructure we currently operate under.

We completely understand how annoying this can be, especially after investing time looking into how the platform works. Your feedback is genuinely valuable and helps inform how we evolve the product over time.

Thank you again for taking the time to share your thoughts.

Classificada 5 em 5 estrelas

Very fast and reliable,I think you…

Very fast and reliable,I think you can’t go wrong with super when you have other things to sought out super has away of helping because where I purchased last month doesn’t have paylater and nw I want to repurchase and I can find super on the payment section which is very very great of them

13 de março de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

Thank you so much for your 5 star review, Shayo! We're delighted to hear you're enjoying Super. 🎉

Classificada 1 em 5 estrelas

NOT AT ALL

Would not recommend anyone to use this i regret

9 de março de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

Thank you for reaching out here, Charles. We're sorry to hear about your experience however, it appears your review might relate to a merchant you have shopped with and not ourselves. For insight, we are a payment processor and not a merchant. That said, we'd love to hear from you to see if we're able to point you in the right direction. Please contact our team via support@superpayments.com. We look forward to hearing from you.

Classificada 5 em 5 estrelas

Easy to order

Easy to order. Reminder emails helps. Free delivery too. Would recommend

9 de março de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

Thank you so much for taking the time to leave us a review and providing us with 5 stars, Cheeks! 🕺

Classificada 4 em 5 estrelas

Very easy to deal with

Very easy to deal with and if you have an issue they are quick to respond.

7 de março de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

Thank you for taking the time to leave us a positive review, Lee! Our team remain on hand should you require future support. 🙏

Classificada 5 em 5 estrelas

Very reliable and fast service

Very reliable and fast service, also got money back on your next purchase.

1 de março de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

We're delighted to hear this, Massee! Thank you so much for taking the time to leave us a 5 star review. 🫡

Classificada 1 em 5 estrelas

Not passed 5 months and interest already added

Like a few who've reported, very confusing and seems like i have been ripped off. Had started my contract 2 Nov 2025 where it was noted 5 months 0% option and then an interest of 29.9%, come February i have already had the interest added to my balance. I have cleared the total amount but the outstanding balance still shows 0.01 pence outstanding and the main page states nothing to pay. Also noticed the transaction page does not show in detail the payments you've made. You will have to track this through your own bank account. Not what you'd expect. I have already paid in excess of £200 just to keep my credit history clear. This is very annoying and worrying. Feels like you have been cheated.

27 de fevereiro de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

Thank you for reaching out here, we're sorry to hear this. If you can please reach out to our team via support@superpayments.com with your email and mobile number, we would love an opportunity to look into this for you.

We hope to hear from you soon.

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, fast and helpful.

23 de fevereiro de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

Thank you so much for your kind words and of your 5 stars, Sonny! Our team remain on hand should you require future support. 🤗

Classificada 5 em 5 estrelas

So easy to use and the cashback is…

So easy to use and the cashback is instantly off your order. Highly recommend

23 de fevereiro de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

Thank you so much for providing us with 5 stars! We're delighted to hear you were able to utilise your cash rewards so seamlessly. ✨

Classificada 1 em 5 estrelas

Repeated delayed fraud flags, high-value orders without 3DS and poor support

We’ve discontinued SuperPayments after losing confidence in the platform’s security and merchant support and this is after being a partner since late 2024.

This wasn’t a one-off. We’ve seen multiple orders where “fraud” notifications arrive days after purchase. For example, an order placed on 16 Feb 2026 was only flagged on the 20th Feb 2026. That’s not “early fraud detection” other providers flag this immediately.

We’ve also seen many high-value orders go through without 3DS authentication, and transactions being labelled “normal” when you’d expect risk checks/AI to challenge them.

Despite providing evidence, we lost every single chargeback, resulting in a £4K loss, so the “protection” didn’t protect us and the losses outweighed any benefit provided by the platform.

Communication and support were also poor: we later discovered our account managers had left with no communication to us, and a colleague who raised security concerns was met with a rude, dismissive response.

When we raised these issues and were offboarded, the reply was purely transactional with no apology and no attempt to address the concerns. Not a provider we can trust.

20 de fevereiro de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

We’re sorry to hear that of your experience, Brad.

Fraud monitoring and 3DS decisions are influenced by multiple factors, including issuer behaviour and risk configurations, and notifications can occur once additional data is received. That said, we understand how delayed flags and chargeback losses can have a serious impact on your business.

We also acknowledge your comments regarding account management changes and communication. That’s not the level of service we aim to provide, and your feedback has been shared internally.

While we respect your decision to move on, we appreciate you taking the time to share your experience.

Should you require future assistance, please contact support@superpayments.com.

Classificada 5 em 5 estrelas

Great service

Great service. Easy to use

17 de fevereiro de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

Thank you so much for your 5 star review, Jackie! 🕺

Classificada 1 em 5 estrelas

Furious

I am very upset. I have just made a very small purchase online from a company new to me and assumed that Super Payments, the only option for payment by credit card, was simply a payment processor. I had never heard of them before. I have now received an email from them which implies that I am now somehow signed up with them for payments and rewards. I never asked for this and find it unacceptable to be deceived in this way. Is my credit card now linked with this company for future payments? I do not want this.

11 de fevereiro de 2026
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logótipo da Super Payments

Resposta da Super Payments

Thank you for reaching out here and providing contact information, Janet. Our team have reached out to you and provided more insight into Super Payments. We are not a subscription service and we are completely free to use.

We process free payments for companies and some of our merchants share these savings with their customer in the form of Cash Rewards which can be redeemed on their next purchase.

Please do not hesitate to reply to our email should you require additional support or have any follow up questions.

Classificada 1 em 5 estrelas

Rubbish

Rubbish. Approved everything with id and all. They accepted everything then told me to return back to the site I was buying from. Went back and it just kept buffering saying checking eligibility for 13 minutes to be exact before I gave up and just paid the whole thing myself

5 de fevereiro de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

We're sorry to hear this! Can you please contact our team with your mobile number and email address via support@superpayments.com. We look forward to hearing from you.

Classificada 1 em 5 estrelas

I am having issues with payment…

I am having issues with payment processing yiu ask me for a code I enter the correct code each time it says incorrect code why is this happening?

27 de janeiro de 2026
Opinião espontânea
logótipo da Super Payments

Resposta da Super Payments

We're sorry to hear this, Yasmin. Can you please contact our team with your mobile number and email address so we can look into this for you via support@superpayments.com.

We look forward to hearing from you.

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