Unprofessional and frustrating experience. I paid over $200 for a part, only for Superspares to take 5 days to realise they didn’t even have it in stock. Then they sent a ridiculous message asking if... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I ordered my car parts on Saturday and they arrived within 4 days Price and service were great I will certainly be using Superspares next time i need parts again
Steering wheel cover was exactly wat I wanted. Great quality. Fast free shipping aswell . Would recommend to anyone.
I’m a retired mechanic and I was looking for hard to get parts for a 23 year-old vehicle and Super spares have them on stock. I have recommended Super spares to my mechanical friends that are still in... Ver mais
Informações sobre a empresa
Sobre Superspares
Escrito pela empresa
Superspares is a trusted Australian online retailer for auto parts, accessories, and performance upgrades. Our wide range covers replacement parts, 4WD upgrades, detailing products, and vehicle protection from leading brands such as Bosch, DBA, Ryco, and Penrite.
Superspares make it simple to shop online with fast nationwide shipping and free delivery on orders $99 and above. Every purchase is backed by a 30-day return policy, giving customers peace of mind.
With clear product information, competitive pricing, and reliable service, Superspares is committed to helping drivers keep their vehicles running smoothly and looking their best.
Our promise to you
Escrito pela empresa
- Super brands at super value!
- Superspares stands by the quality of its products, all of which come with the assurance of the manufacturer's warranty. We act as the intermediary between you and the manufacturer during a claim.
Our Shipping Guarantee
How soon will I get my order?
Once your payment is confirmed, weʼll dispatch your order within 1-2 business days. Youʼll receive a tracking number by email once your order is on its way. You can also check your order status anytime via our Track Order page.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
How are shipping rates calculated?
Shipping costs are based on the size and weight of your order.However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
Informações de contacto
159 woodpark RD, 2164, SMITHFIELD - NSW, Austrália
- 1300 791 058
- sales@superspares.com.au
- superspares.com.au
Trust Superspares for Automotive Parts
4,0
Bom
406 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great value
Great value. Very fast delivery. Excellent human being customer service
20 de fevereiro de 2026
Opinião espontânea
Resposta da Superspares
We're happy to hear that you received great value, fast delivery, and excellent customer service. We appreciate your positive feedback so much!
Superspares are Awesome 🤘
Superspares was awesome posting my Rotors & Pads so quickly.
I will be using Superspares for all four cars our family has.
Love your work Superspares🤘
19 de fevereiro de 2026
Opinião espontânea
Resposta da Superspares
We're happy to hear that you received your rotors and pads quickly. We appreciate your intention to use us for your family cars. Thanks for the positive feedback!
Faulty hub supplied
Faulty hub supplied, returned for warranty before Christmas, still no outcome as at mid February.
21 de novembro de 2025
Resposta da Superspares
We regret you received a faulty hub and are awaiting a warranty outcome since December. We'll investigate the delay and work towards a resolution. Thanks for your patience.
My dealings with Superspares have bee nithing but positive.
My dealings with Superspares have always been positive. They have a great range of products for a wide variety of vehicles. Their online platform is simple to use, listing the parts that are available for the vehicle, then ordering and paying for them. Shortly after ordering, they confirmed the order, picked the order and couriered the parts to my address within a couple of days. I also found that Superspares prices were competitive or cheaper than elsewhere.
I wouldn't hesitate using Superspares for my future automotive needs. AAA+++
6 de fevereiro de 2026
Opinião espontânea
Resposta da Superspares
We're happy to hear that you had a positive experience with us. It's great to know that our wide product range, user-friendly platform, and efficient delivery met your needs. We appreciate you mentioning our competitive prices and your willingness to use us again. Thanks for the AAA+++ rating!
Good parts, fast postage
Parts arrived exceptionally quickly, especially at the busy end of the year.
Construction looked quality and fit with no issues.
20 de dezembro de 2025
Resposta da Superspares
We're happy to hear that the parts arrived quickly and were a quality fit, especially during the busy season. Thank you for your positive feedback!
Had an item out of stock
Had an item out of stock, found a suitable replacement kit and swiftly arranged a pickup, could not be happier.
30 de janeiro de 2026
Opinião espontânea
Resposta da Superspares
We're happy to hear that we could find a suitable replacement when the item was out of stock and quickly arrange a pickup for you. Thank you for your positive feedback!
The wrong item was sent
The wrong item was sent. The listing was correct but the item did not correspond to my vehicle. I sent an email and even phoned as I did not get a response from the email. I was told by the person who I spoke to that I would get an email with instructions on how to return my order for a refund. I was not expecting too much straight away as it was close to Christmas. The Christmas/New Year holiday period is well and truly gone and I still have not heard or seen any response from Superspares. I know mistakes can happen from time to time but this should have been fixed by now and after contacting them the first time I do not think that I should be chasing them. I'm really not happy and will probably think twice about buying anything else. I am happy to talk to someone abou this if they are willing to contact me.
20 de novembro de 2025
Resposta da Superspares
We regret that the incorrect item was sent and that you haven't received a response regarding your return. We appreciate you bringing this to our attention. We'll investigate this issue and work to prevent similar situations. We value your feedback.
more than 5 days for a delivery!
5 days to ship rotors and brakepads, still waiting for it!
23 de janeiro de 2026
Opinião espontânea
Resposta da Superspares
We regret that your order's shipment is delayed. We appreciate your feedback and we're looking into what caused this unusual situation.
Amazing company to deal with quick…
Amazing company to deal with quick delivery and super easy to deal with . Will buy again and cant wait to get more from this amazing company
21 de janeiro de 2026
Opinião espontânea
Resposta da Superspares
We're happy to hear that you had a super experience! It's great to know the quick delivery and ease of doing business stood out. We appreciate your intention to buy again!
I got what I’m expected and all are…
I got what I’m expected and all are good stuff!
11 de janeiro de 2026
Resposta da Superspares
We're happy to hear that you received what you expected and that you are enjoying our products! Thank you for your positive feedback!
Excellent
Ordered a set of front bearings for an older Mazda ute.
Arrived in perfect order and fit perfect
Good quality and good price.
7 de janeiro de 2026
Resposta da Superspares
We're happy to hear that the front bearings for your Mazda ute arrived in perfect order and were a perfect fit! We appreciate your feedback on the good quality and price.
site was easy to use
site was easy to use, communication about delivery very good
10 de janeiro de 2026
Resposta da Superspares
We're happy to hear that our site was easy to use and that our delivery communication was very good. Thank you for your positive feedback!
Very Poor Communication – Order Lost and No Transparency
I rarely leave negative reviews, but my experience with Sparesbox has been extremely disappointing.
I placed an order for MAXTRAX MK2 Recovery Tracks back in November. Weeks passed with no shipment updates, and despite repeatedly asking for a tracking number, Sparesbox never provided one. Instead of clear communication, my messages were ignored for days at a time. When I finally got a reply, the order was suddenly deemed “lost in transit,” yet no one had ever given me the tracking number in the first place to verify this.
When I asked again for transparency, the responses I received felt dismissive, and at one point I was even told they “didn’t appreciate the language,” despite me simply asking for honesty after being ignored multiple times. Customer service should not accuse the customer of wrongdoing just for requesting basic information.
A replacement was eventually arranged, with a promise that it would be dispatched by 22/01, but given the previous lack of communication, I’ve been left with very little confidence.
Overall, this experience showed poor communication, lack of transparency, and slow customer support. I hope Sparesbox improves their service, because this has been unnecessarily frustrating.
11 de janeiro de 2026
Resposta da Superspares
We appreciate you sharing your experience. We're very sorry to hear about the issues with your order and the lack of communication. We'll investigate what happened with the tracking and the responses you received. Our aim is to ensure a smoother process. We value your feedback.
Took over 10 days to ship and received…
Took over 10 days to ship and received the wrong part.
Still waiting for the part, has been 14 days in total
31 de dezembro de 2025
Resposta da Superspares
We regret that your order took over ten days to ship and that you received an incorrect part. We are sorry for the delay and the error and are looking into this. We appreciate your feedback.
Prompt delivery and service
Prompt delivery and service. Correct parts supplied and great value.
10 de janeiro de 2026
Resposta da Superspares
We're happy to hear that you received prompt delivery and service, and that the parts supplied met your needs at a great value. Thank you!
Good quality brand shocks
Good quality brand shocks, which I have used before, all at a fair price.
10 de janeiro de 2026
Resposta da Superspares
We're happy to hear that you find our brand shocks to be of good quality and fairly priced. Thank you for your continued support and positive feedback!
Resposta da Superspares
We're happy to hear that you received your order quickly! Thank you for your positive feedback; we appreciate your intention to use our services again.
Quality and fast
Purchased some hoses. They arrived very fast and were banded together. A bit squashed into the box but no issues due to the material I purchased. Would buy from again!
9 de janeiro de 2026
Resposta da Superspares
We appreciate you purchasing hoses from us. We are happy to hear that they arrived quickly. We've noted your feedback about the packaging, and we'll work to improve our process. Thanks again!
Resposta da Superspares
We're happy to hear that you are satisfied with our prices and fast delivery. Thank you for being a repeat customer; we appreciate it!
had a slight transportation issue with…
had a slight transportation issue with my package but besides that everything is great this website has great prices and fast shipping, i definitely recommend
9 de janeiro de 2026
Resposta da Superspares
We appreciate your feedback and are glad you had a positive experience with our prices and shipping speed. We regret to hear about the transportation issue with your package.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.