Support Logitech Opiniões 201

I would give 0 stars if possible

For weeks I have been going back and fourth with Logitech regarding a power cord I need for my Logitech g923, I was first directed to a bot who later directed me to a human this took around 1 hour a few days later I was contacted and asked again what the issue was, I explained to them I needed a new power supply, they said they cannot help as cords only come with a wheel, they suggested I buy a seccond hand cord somewhere online or find a 3rd party reseller, I told them all of the stores in my country (New Zealand) directed me back to Logitech and I couldn’t find anything online, I asked if they could assist me in any way or give me assistance finding a substitute online, they said no there team is not able to do that and they suggest I find a 3rd party seller after I told them I checked them all. I then replied and asked them to send me the exact cord I was looking for, I got an email back saying we are unable to help you we suggest you look at a local retailer or check online at a 3rd party seller we are closing your ticket. Very disappointing. I opened a seccond case this was after going back and forth for about 1 week already. The seccond case manager skip a day or 2 asked me for warranty papers, and a warranty denial form from a retailer, which if I was able to provide they could replace the cord ???? Even though they don’t give them seperate, I was unable to provide them with any forms as my wheel was no longer under warranty. They gave me the same responses the first person gave me and eventually closed my case. I now have a $300 steering wheel sitting around that can’t be used. If any one can help me in finding one or letting me know what type of cord I’m looking for that would be much appreciated.

Preordered a product and wanted to cancel. Was told I have to wait three weeks for the product to ship and it is impossible for them to cancel it with no explanation why.

In other words I have to physically return a product when it arrives at my house in approximately a month for them to even start the refund process which in itself takes weeks. Is this even legal???

DO NOT BUY FROM THIS SCUMBAG COMPANY

I mouse logitech possono essere personalizzati secondo le proprie esigenze e tutte le personalizzazioni possono essere salvate sul loro cloud. Contatto quindi l'assistenza per segnalare che il mouse aveva perso improvvisamente tutte le impostazioni personalizzate e per essere guidato al recupero della configurazione personalizzata senza diver riconfigurare tutto dall'inizio. Soluzione ricevuta: 1) mi hanno chiesto di riconfigurare manualmente il mouse - quindi non hanno capito il motivo per cui li avevo contattati - 2) mi hanno chiesto di installare il software aggiornato di configurazione che però era meno aggiornato rispetto al software ufficiale logitech in mio possesso.

Atrocious. Faulty software, poor search/navigation on "support" site. Keeps cycling you back to the "what it looks like when it works" rather than acknowledging there could be a problem. "Live" chat isn't. Doesn't recognise the imperative S/N it asks for anyway. Would give 0/5 if that was possible

Ich wollte lediglich wissen aus welchem Material ein gewisser Teil eines Logitech-Produkts besteht. Viel Kommunikation hin und her und bis jetzt wurde alles außer dies beantwortet. Anfangs versuchte ich es über einen Chat Bot. Das funktionierte absolut nicht. Unfassbar, aber mit vermeintlichen Mensch war die Kommunikation noch schlimmer und Wochen später hab ich diese eher simple Antwort noch nicht erhalten.

I purchased a wireless logi keyboard from Apple 10 months ago and the thin rubber pieces around the speakers and buttons have expanded into a loop and one has already broken. I took this back to Apple and they told me i have to deal with Logitech direct. I have tried several times to file a warranty claim on line over the past month and it takes you round in circles so that you can never send a message and live chat just lists loads of issues, but no person chat. Would not recommend

EXTEMELY poor customer support. Hard to file a warranty claim on the website. Opened the chat support only to find a bot that doesn't work properly.

Finally got through to a human. After a long explanation of my device issue and back and forth, the agent sent a ticket number, and then proceeded to direct me to file a warranty claim with the place I purchased from... which is Logitech's "OFFICIAL" store on Lazada (ecomm platform)

Disappointing support efficiency coming from a large corporation.

it takes forever to get to a real human, and when you do the guy dares to say that i'm at the peripherals department and that he needs to transfer me elsewhere, problem is i asked help for a keyboard which is a computer *peripheral*. then you wait forever for a transfer that will never happen...
you cannot possibly be this incompetent without doing it on purpose.

Blocked my Email from sending support requests which im forced to since my mouse doesnt work for more than 1 month and no solution was brought to the table. Same Problem lots of friends of mine had with logitech products. DO NOT BUY THEIR PRODUCTS!!!

Chiamata l'assistenza, che pare non volesse ascoltare il mio problema alzando pure il tono di voce.

I don't know the 30% of reviewers who received excellent (5 STARs) service, but I am one of the 70% who is angry and pissed off. I'm done with Logitech's untested/unvetted products and their horrible customer support.

Over the last 4 years, I have purchased many Logitech devices and equipment. Logitech was my go-to for computer accessories, until today. I have never been so frustrated with a company as I am with the customer service at Logitech. The India support team has lied to me, place me on hold only then to hang up, have me speak with fake managers, made promises to call back but never do, and yet I still have not been able to work with anyone in customer service to resolve the problem! I am done with this company and you should be too.

The Logitech Customer support is awesome.
The agent in charge of my case helped me with my warranty claim and quickly sent a replacement for my defective product.

Es wird nicht auf das geschilderte Problem eingegangen, stattdessen werden teils unsinnige Lösungsvorschläge unterbreitet. Was nutzt die zweijährige Garantie wenn der Kunde und sein Problem schlichtweg nicht ernst genommen wird.
Im Chat bekommt man nach über einer Stunde immer noch keine Antwort und im Forum kommt nach dem ersten, nicht erfolgreichen Lösungsvorschlag keine weitere Antwort mehr.
Schade, dass man für die schlechteste Bewertung noch einen Stern vergeben muss denn selbst den hat der Support nicht verdient.

Ticket vor 7 Wochen innerhalb der Garantiezeit eroeffnet. Seit 10 Tagen keine Rückmeldung mehr, obwohl vor 3 Wochen bereits eine Bestätigung der Garantie telefonisch erfolgt ist (und dies auf der übermittelten Rechnung angeführt ist und bestätigt wird). Alle Daten und Rechnungskopien wurden bereits vor Wochen übermittelt. Ich habe bereits Stunden investiert um alle Dokumente zu übermitteln, alle Fragen zu beantworten, nachzutelefonieren etc. Nun seit 10 Tagen gar keine Rückmeldung mehr... ich bin sprachlos über diese Vorgangsweise und Service von logitech. Diese Erfahrung wird mein zukünftiges Kaufverhalten für logitec Produkte negativ beeinflussen. Ticket-Nummer: 7827954

I placed order for Folio Touch - for iPad Pro 11-inch (1st + 2nd gen) - Graphite - UK English (Qwerty) on 6th November, online the delivery shown as 4-5 days, then item not delivered, when contacted the customer care they informed they have ware house issues ( pending orders), and I should count delivery 4-5 days after they dispatch!!. Then on 12th suddenly I get message the order is cancelled. When I contact customer care”

“We are truly sorry for the inconvenience you experienced in your past interaction, Chandra. The Order# xxxx got automatically cancelled by the system due to a fulfilment/stock issue. The Folio Touch is indeed in stock in your region, kindly place a new order instead. I hope you understand.“

What to say, hopeless!!

Tried contacting customer support to get a replacement for my G920. It was purchased just over a year ago and dispite giving them all the details that they required and providing valid proof of purchase they told me that my warranty was void purely because amazon was not able to respond in time to confirm that my invoice is valid. Eventually they gave in and said that they would be sending a replacement only for me to be told that they are unable to ship a replacement to my country (Northern Ireland).

Another representative responds in a different and contradictory way. Really teach your agents how to respond to customers and respond in a timely manner. I sent them an e-mail regarding this issue on 05.10.2021. I have presented the necessary evidence and documents again. But as of 05.10.2021 they still do not reply to my e-mails. It's been about 8 days and still no representative replying to my mail. They stopped taking care of me. I think they even blocked my account. Because I can't login to my Logitech personal account. Even though I sent an e-mail about this, they still have not responded. So I opened a new account and asked for help by connecting to the support team. Although the representative named Frankie told me that they would respond within 24-48 hours, they did not respond. Later, the representative named Angelo told me the same thing and also said different things that contradicted the other representative. Normally, when I chose the first products, I chose the products over the USA because the central currency was the Dollar. Later, the first representative told me that I had to choose products from Europe, that is, from a different region, and that I had to choose them on a euro basis. I objected to this. But Angelo told me that the products are shipped from the warehouse in the US. See, even here they contradict themselves. So their purpose is not to please the customer. They don't bother to help the customer. You can see the proof of what I said in the pictures I shared below. It's been 16 days now and my problem is still not resolved. They haven't responded to my email for 8 days. Also, I still can't login to my account. I am complaining about all the representatives mentioned above. DO NOT BUY LOGITECH PRODUCTS, IF YOU ARE BUYING LOGITECH PRODUCTS, BUY FROM A PERSON THAT PROVIDES FULL WARRANTY SUPPORT. OR THE LOGITECH SUPPORT TEAM CAN GET CANCER TO YOU. I am filing a complaint against Denice E., Chloie D., Frankie V., Angelo A. Also, if my problem is not resolved, I will file a complaint in the international court. Also, most of the people on the support team are really uninformed and just give canned answers. That doesn't sound sincere or honest in any way. I think your support team has a big problem. I think I'm not sure they even know Logitech procedures. Even though my emails are forwarded to them, they do not respond on purpose. Because they don't have ready answers to give. Instead of putting their customers in the place of people and taking care of them, they put them in a difficult situation and make them busy.

I went to ask a single question about a setting I needed to change to the mouse scroll speed. I got send a copy/paste technical spec and knowledge guide for the mouse, then asked if I was done - Like no dude I'm not done reading the user manual, it's 5 links with 5-10,000 words of content
I then asked for specific help on the setting I needed to change again. Got sent a technical spec and bit of content talking about the setting with 5 unrelated screenshots, but nothing related to the issue I described
20 mins into reading/responding I gave up as the guy clearly had no clue about the product and was just forwarding links.
Normally with tech support, you ask the question on a simple product like a mouse, and expect someone to say 'oh yer, it's the 'X' setting, change that to 'X' and you're good'
Just gave up

Small issue with manufacturing fault on an iPad keyboard. The customer service I have received is atrocious! It’s been ongoing for more than a month and they have resolved nothing.

YOUR LOGITECH HARDWARE IS USELESS, BECAUSE LOGITECH SOFTWARE G HUB SUCKS! DO NOT WASTE YOUR MONEY TO BUY LOGITECH GAMING HARDWARE!