SurePayroll Opiniões 1814

I am so glad I found Sure Payroll to help me with my payroll needs. It is so easy to use.

WORST CUSTOMER SERVICE IN THE INDUSTRY!!! I have used almost all payroll software over the past 40 years, and this is the WORST!!! Absolutely no follow up on resolving any issue, particular payroll tax-related issues! It would sometimes take 6-8 months for them to resolve tax issues!!! Even on the rare occassion they resolved a tax issue (or other type) they would NEVER let you know. I have been in the process of moving all of my clients off of this software and hope to have them all moved in the next few months!

Didn't go near this company. Go with Friday, Finger check, or Gusto.

I got excited by the cheap rates and sign up promo and it was not worth it.

After 2 months one week I get a notification that I didn't process payroll even though I had the day before. I checked the history at I didn't see any pending payroll so I assumed it didn't go through. Next day duplicate charges pull out of my account! Currently on the phone for 45 minutes with an overseas employee that doesn't speak English who is charging me $70 for an attempted reversal that will take 7-11 days even though the check date is tomorrow. She actually suggested that my employee writes me a check and we both pay the payroll taxes which besides being stupid is illegal.

When things are going well and you don't to talk to them then there is no problem.
But if something is wrong, the frontline people are useless. They are just notetakers.
The higher level people will not come to the phone if their life depended on it. For 40 minutes I asked for a supervisor or manager and for 40 minutes the rep on the phone tried to solve my problem by communicating with someone on the "backend".
Any payroll company can do payroll when things are going smooth. Solving issues is what separates the best from the rest.
btw, this was my 5th call in 10 days regarding the same issue!

I signed up with this company and everything was in order and ready to go. A few days later I went in to run payroll and my account had been cancelled. I called in and was told my account was cancelled and no reason given. There is not a reason I can imagine why they would want to cancel the account. Now they refuse to respond to calls and emails. I was with no reason, no help and no response. I would strongly suggest to avoid this company.

Everyone wanted to sign me up. Yet, when it came time to help me get a TAX ID for California, I've had no help. Just go to to the Help section or heres a Link. No help at a;ll.

Responsive help, ease of the process.

Hunter was amazing today. He deserves a pay raise. He was nice, patient, and knowledgeable! 🙏💪🏼

Biometric doesnt work in app. Have to change password weekly. No customer service. Employees are rude. Service was so bad company is switching to ADP for everything. Surepayroll is trash.

The rep was patient and helpful with a custom payroll need

Dan made my experience great! He is always available when I need him and is willing to assist me with all my technical problems. First time using a payroll service and Dan made it an amazing experience for me. Thanks Dan! :)

Easy to use and Meagan Roberts is great to work with as she is customer focused and solution centric.

my friend introduced me and same week, my staff received her pay.

Stephanie is a great instructor and very patient and comprehensive

Fees are not explained very well. Year end fees are being charged that I was not made aware of for W2 and reporting.

One of our employees works in two localities, which SurePayroll does not support. Then we find out that they are charging additional fees for W-2s that are going to be incorrect. I was told that they are not able to turn off W-2 processing and I am going to have to pay for tax forms that are incorrect due to a deficiency in their system.

Not intuitive, difficult to get support.

SurePayroll has been excellent to work with. Their customer service is consistently professional, attentive, and helpful, and their communication is clear and timely, which makes payroll easy to manage. I especially appreciate their follow-up—they always make sure everything is on track and that any questions are fully resolved. This was money well spent.