Sussex Beds Opiniões 

943
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The staff all know their stuff but they don't rush the dithering customer (me) or try to dazzle with too much info. I prefer to buy online but I would have made the mistake of choosing an ottoman sin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really helpful service - checked my requirements and came back to me quickly with the options in stock to buy that day. It was ready on my arrival at the store, and the warehouse guy loaded it into t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The showroom was well laid out with all the beds accessible. The young lady who served us was very attentive and helpful and the whole buying process was pain free. We were quoted a 3 week lead time b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We visited Sussex Beds showrooms at Haywards Heath and Tunbridge Wells after a recommendation from Chat GPT as to their friendliness, reliability and the quality of service. We were very glad that we... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de camas
  2. Loja de mobília para quartos
  3. Loja de móveis

Sobre Sussex Beds

Escrito pela empresa

Welcome to Sussex Beds

At Sussex Beds, we believe everyone deserves a great night's sleep. For over 20 years, we've been helping customers find their perfect bed and mattress by combining expert advice, exceptional value and quality products from trusted UK manufacturers.

Why Shop With Us?

  • 🛏️ Over 40 years of sleep expertise
  • ⭐ Trusted family-run business
  • 🏪 Multiple stores across Sussex, Kent & Surrey
  • 💤 Wide choice of beds, mattresses & frames
  • 🤝 Friendly, knowledgeable sleep experts
  • 🚚 Professional delivery service

Helping You Sleep Better

Whether you're searching for a luxurious pocket sprung mattress, a practical storage bed, an adjustable bed or a complete bedroom makeover, our experienced team is here to help. We take the time to understand your needs, comfort preferences and budget, ensuring you leave with the right sleep solution for years to come.

Visit One of Our Stores

We encourage customers to visit one of our showrooms, where you can try a wide range of beds and mattresses in a relaxed, no-pressure environment. Our sleep experts are always on hand to answer questions and help you make an informed decision.

Thank You

Your feedback means the world to us. Every review helps us improve our service and gives future customers confidence when choosing Sussex Beds. Thank you for taking the time to share your experience—we truly appreciate your support.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

943 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(943)

202 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent customer service

We experienced excellent customer service from Gary in the Haywards Heath store, and we're very happy with our new mattress.

28 de março de 2026
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Resposta da Sussex Beds

Thank you so much for your lovely feedback! We're thrilled to hear that Gary looked after you so well — we'll be sure to pass your kind words on to him and the Haywards Heath team. We hope you enjoy many wonderful nights' sleep on your new mattress! 😊

Classificada 5 em 5 estrelas

A thoroughly professional and friendly service in all ways!23

Very helpful and friendly adviser, Lydia, made the experience very satisfactory. The bed was delivered very quickly and the delivery men were great and also very helpful in getting the bed and other stuff set up for me. The bed and mattress are very comfortable and just what I needed - not cheap but definitely worth it. It looks and and feels very good quality. All in all a really good experience for an item which is so important in all ways. Have already mentioned you to a couple of friends.

23 de março de 2026
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Resposta da Sussex Beds

Thank you for your wonderful feedback 😊 We’re delighted to hear Lydia made your experience so positive and that everything from delivery to setup went smoothly. It’s great to know you’re enjoying the comfort and quality of your new bed—your recommendation means a lot to us!

Classificada 1 em 5 estrelas

Anything but warm and welcoming

On their website it says “Sussex beds is a true independent family business and this is immediately obvious with its warm welcome and relaxed shopping experience “ if only that were true!!

My experience at the Worrhing branch was anything but.

Disinterested man gave me a very unwarm welcome and showed no curiosity in finding out what k actually wanted.

I wanted to shop local and independent but instead went to dreams 50 yards away and get a very different experience and bought my mattress there!!

4 de abril de 2026
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Resposta da Sussex Beds

Thank you for your feedback, and we’re very sorry to hear about your experience in our Worthing store. This is certainly not the warm, welcoming service we aim to provide, and we understand how disappointing this must have been—especially when you were hoping to support a local, independent business.

We sincerely apologise that you did not receive the level of attention and care you expected, and we will be addressing this with the team to ensure it does not happen again.

We truly appreciate you bringing this to our attention and hope we may have the opportunity to restore your confidence in us in the future.

Classificada 5 em 5 estrelas

From start to finish this company are very caring date of visit 13 March 2026

From start to finish this company are very good .
Karen in the tonbridge store was dry helpful lots of patience. Took time talking to me about my requirements.

Two very nice lads delivered my new mattress today .. no problems at all..thank you Sussex Bedsi will certainly recommend you to friends and family .J W tonbridge

3 de março de 2026
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Resposta da Sussex Beds

Thank you for your wonderful feedback 😊 We’re so pleased to hear Karen looked after you so well and that your delivery went smoothly. Your recommendation means a lot to us—thank you for choosing Sussex Beds!

Classificada 5 em 5 estrelas

Salesman very helpful

Spent a long time in Sussex Beds, lots of advice available from the salesman. He also gave us time to be able to compare on our own. We felt comfortable in the shop without being hurried

17 de março de 2026
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Resposta da Sussex Beds

Thank you for your lovely feedback 😊 We’re delighted to hear you felt comfortable, well advised, and never rushed while choosing your bed. We really appreciate your kind words!

Classificada 5 em 5 estrelas

Excellent selection of beds and mattresses

V knowledgeable staff. Good selection and price range.

11 de março de 2026
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Resposta da Sussex Beds

Thank you for your kind feedback! We’re so pleased you found our team knowledgeable and that you were happy with the selection and pricing. We really appreciate you taking the time to share this.

Classificada 4 em 5 estrelas

Very pleased

Very pleased, efficiently performed. i would recommend to a friend. Thank you.

27 de março de 2026
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Resposta da Sussex Beds

Thank you Guy for your lovely feedback! We’re delighted to hear you’re so pleased with the service and really appreciate your recommendation.

Classificada 5 em 5 estrelas

Very helpful staff in the uckfield…

Very helpful staff in the uckfield branch

20 de março de 2026
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Resposta da Sussex Beds

Thank you for your kind feedback! We’re so pleased to hear you found the team at our Uckfield branch very helpful—we’ll be sure to pass on your lovely comments.

Classificada 5 em 5 estrelas

Well informed salesman

Well informed salesman respectful, mature and not pushy

I purchased a better Mattress as a result

Delivery very efficient helpful and efficient deliverers

Overall a very well organised and professional service

Highly recommended

25 de março de 2026
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Resposta da Sussex Beds

Thank you for your kind feedback! We’re delighted to hear you felt well looked after and never under pressure, and that you’re pleased with your new mattress. It’s great to know the delivery team made a positive impression too. We really appreciate your recommendation!

Classificada 5 em 5 estrelas

Marvellous mattress & divan too

Had a great experience in buying my bed & divan base.
I dealt with Ian, & he was very kindly, friendly, knowledgeable & patient with me. I tried 3 beds & took my time, as I was choosing much comfort, with having fibromyalgia. Very happy with the mattress I chose!

19 de fevereiro de 2026
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Resposta da Sussex Beds

Thank you for your lovely feedback! We’re so pleased to hear you had a great experience with Ian—he’ll be delighted by your kind words. It’s wonderful that you found a mattress that suits your comfort needs. Wishing you many restful nights ahead!

Classificada 5 em 5 estrelas

Great experience

An easy to use booking system was a great start, and the welcome when we were early was great.

Good product selection, which was well explained by a knowledgeable team.

We were finally able to make a selection and given time to make the decision. The choice is a good comfortable bed.

Thank you.

27 de fevereiro de 2026
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Resposta da Sussex Beds

Thank you for your lovely feedback! We’re so pleased you found the booking process easy and felt welcomed by the team. It’s great to hear you enjoyed the selection and found the perfect bed—thank you for choosing us, and we hope you enjoy a great night’s sleep!

Classificada 5 em 5 estrelas

Fantastic service.

We chose to buy from Sussex Beds as they are a family firm and we are so pleased that we did. My auntie is housebound so I had to test beds for her, the staff were so knowledgable and kind and explained the pros and cons of each mattress to me patiently. When something wasn’t quite right the staff pulled out all the stops and went above and beyond to sort the issue. I cannot thank them enough.

19 de março de 2026
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Resposta da Sussex Beds

Thank you so much for your lovely feedback. We’re really pleased you chose us and that our team could support you in finding the right bed for your auntie. It means a lot to hear that the team went above and beyond to help—your kind words are truly appreciated.

Classificada 5 em 5 estrelas

Absolutely 1st class service

Absolutely 1st class service. Karen was great, so friendly, knowledgeable and just great. Bought a new bed and mattress on Monday returned today, Wednesday to buy another mattress as we were so impressed.

18 de março de 2026
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Resposta da Sussex Beds

Thank you so much for your wonderful feedback! We’re delighted to hear you had such a great experience with Karen—she’ll be thrilled to hear your kind words. It’s fantastic that you came back to see us again so soon, and we truly appreciate your support. Enjoy your new bed and mattresses!

Classificada 5 em 5 estrelas

Good selection of beds and mattresses

Good selection of beds and mattresses. Very knowledgeable sales people, we explained my wife suffers from fibromyalgia and had certain requirements and we were shown a selection of mattresses that offeredwere just what she needed. Would certainly recommend.

7 de março de 2026
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Resposta da Sussex Beds

Thank you for your wonderful feedback 😊 We’re so pleased our team could help find the perfect mattress for your wife’s needs. Your recommendation means a lot to us!

Classificada 5 em 5 estrelas

Your blokes couldn't be more…

Your blokes couldn't be more helpful.they were brilliant.

11 de março de 2026
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Resposta da Sussex Beds

Thank you for your lovely feedback 😊 We’re thrilled to hear our team were so helpful and made your experience brilliant!

Classificada 5 em 5 estrelas

They look after their customers.

When I had a problem with my mattress they contacted the maker and addressed the fault with them. I now have my new mattress and am very pleased the outcome.

12 de março de 2025
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Resposta da Sussex Beds

Thank you for your kind feedback 😊 We’re pleased we could help resolve the issue for you and that you’re happy with your new mattress. Enjoy, and thank you for choosing us!

Classificada 5 em 5 estrelas

Highly Recommended

Great customer service from Lydia in the Uckfield shop who helped us chose the right bed. The pricing was easy to understand and well presented. The delivery of the bed was well organised and communicated as they had stored it until we were ready to receive it. The delivery men did a great job of getting the super king size bed up our stairs! Very pleased with the overall experience.

9 de março de 2026
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Resposta da Sussex Beds

Thank you for your wonderful feedback 😊 We’re delighted to hear Lydia helped you choose the right bed and that everything from pricing to delivery went smoothly. We’ll be sure to pass on your kind words to the team—enjoy your new bed!

Classificada 5 em 5 estrelas

PERFECT

Ours was an emergency purchase as our bed had broken. We visited the Portslade branch (closest to home) where we were greeted with a friendly smile. Having divulged the urgency and our requirement we were offered a clearance/cancellation which suited us. There were discounts involved and delivery with three days. Perfect!! We would recommend Sussex Beds for friendliness, efficiency, range of product and price. What more can I say.

8 de março de 2026
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Resposta da Sussex Beds

Thank you for your fantastic feedback 😊 We’re so pleased we could help during your urgent situation and get everything sorted so quickly. It’s great to hear you were happy with the service, value, and delivery—your recommendation means a lot to us!

Classificada 5 em 5 estrelas

Superb company

Superb company! Friendly, helpful, supportive!

6 de março de 2026
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Resposta da Sussex Beds

Thank you for your lovely feedback 😊 We’re delighted to hear you found us friendly, helpful and supportive. It really means a lot!

Classificada 5 em 5 estrelas

Brilliant service in store and quick…

Brilliant service in store and quick delivery 👍

9 de março de 2026
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Resposta da Sussex Beds

Thank you Becki for your great feedback 👍😊 We’re delighted to hear you received brilliant service in store and a quick delivery. We really appreciate your review!

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