Good sustainability credentials which is why I chose this company. However, the chairs were slightly rickety and had to be tightened up. One had a bolt/screw missing from the side arm which my husband... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Beautiful piece of furniture (garden table), very solid and exactly as pictured and described. Sadly, there was an issue with a connection piece when we were assembling it, so had to contact them... Ver mais
A empresa respondeu
We purchased 8 chairs and an extending garden table a while back and discovered a fault over a year later. The customer service was excellent and they resolved the issue without any issues. I was so s... Ver mais
A empresa respondeu
Firstly, we are just delighted with the quality of the Ridge 6 Seater table, the Cora chairs and the hardwood parasol. Looks great, chairs are comfortable, very easy to assemble and everything is well... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are a UK based supplier of sustainably and ethically sourced furniture. We pride ourselves in selling furniture that doesn't impact the earth where possible whilst supporting communities along the way.
Sustainable Furniture Reviews
Escrito pela empresa
- 24/7 Support
- We aim to always reply to your customer enquiries ASAP with a helpful answer that will actually resolve your questions.
- Free Delivery
- Almost all of our items are open to free delivery excluding a few of our bigger items where a contribution is asked to cover the costs.
Informações de contacto
Goonvean Industrial Estate, PL26 7QF, St Austell, Reino Unido
- 01726 884123
- info@sustainable-furniture.co.uk
- sustainable-furniture.co.uk
4,4
Excelente
369 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good product delivered promptly
Good product delivered promptly. Slight issue with one chair but dealt with in a customer sensitive manner to our satisfaction
9 de julho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Easy to navigate website and quick…
Easy to navigate website and quick options in terms of size and colour. I’ll wait to comment on customer service and quality!
12 de julho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Beautiful furniture, superb customer care
Beautiful piece of furniture (garden table), very solid and exactly as pictured and described.
Sadly, there was an issue with a connection piece when we were assembling it, so had to contact them for support/replacement of part. Their response was swift and generous: they offered to send a whole replacement table with their own installation team to make sure it went together as expected.
Couldn’t ask for more.
27 de junho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Product suitability
12 de julho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Great Product
The product ( Fusion Tv Stand) is amazing quality. Very please with the purchase and will be ordering matching furniture shortly.
2 de abril de 2026
Opinião espontânea
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Have just brought the Arlo Sofa set
Have just brought the Arlo Sofa set, it's excellent the online images are a genuine representation of the furniture. Delivery info / instructions were very clear and assembly was very easy. I'm very impressed with their service x
20 de junho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Excellent quality and delivery on time
Excellent quality and delivery on time
Highly recommend
8 de julho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
very easy to order look forward to…
very easy to order look forward to receiving bench seat
8 de julho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Excellent range of products and great…
Excellent range of products and great communication throughout the order and delivery process.
24 de junho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Excellent quality furniture
Furniture was very well packed and excellent quality. Arrived promptly too.
21 de junho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Easy website to order
27 de junho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Clear and easy to use website
27 de junho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Very smart looking table which matches…
Very smart looking table which matches our existing outdoor furniture.
Ordering process was fairly straightforward
Thanks
27 de junho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
You answered the phone quickly both…
You answered the phone quickly both times.
Your staff knew the answers
25 de junho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Great quality
Great quality, very sturdy so no risk of tipping over.
Grandchildren love it and looks great in the garden.
17 de junho de 2026
Resposta da Sustainable Furniture
Thanks so much for your kind review! We’re really pleased to hear you had a great experience with us. Your feedback means a lot, and we truly appreciate you taking the time to share it. We hope to see you again soon!
Kind Regards,
Sustainable Furniture Team
Placed an order then had an email…
Placed an order then had an email saying not available until september!
21 de junho de 2026
Resposta da Sustainable Furniture
Hi Lynne,
Thank you for your review.
We are sorry for the disappointment caused. Unfortunately, the 6ft Oxford Bench was incorrectly showing as available on our website. As soon as your order was picked up by our team on the next working day, we contacted you to explain the situation and offer alternative solutions.
We advised that the next stock arrival is expected in September if you are willing to wait, but also offered the option of switching to the available 5ft Bench with a partial refund of the price difference. You are of course welcome to cancel the order for a refund at any time.
We have not yet heard back from you regarding which option you would prefer, but we remain ready to assist as soon as we receive your instructions.
We appreciate your frustration and apologise again for the stock error and any inconvenience caused.
Excellent product
Excellent product. Delivered on time and very well packed.Great service!
17 de junho de 2026
Resposta da Sustainable Furniture
Thank you for your wonderful review.
We're delighted to hear that you are pleased with your purchase and that it arrived on time and well packaged.
Thank you for choosing Sustainable Furniture
All communications were replied to…
All communications were replied to promptly and queries answered.. Thankyou
16 de junho de 2026
Resposta da Sustainable Furniture
Thank you for your kind review.
Providing helpful and responsive customer service is very important to us, so it's wonderful to know that this was reflected in your experience.
Quality products and customer service
Great website and customer service. Quality products.
Previously purchased bar table and chairs. Highly recommended.
14 de junho de 2026
Resposta da Sustainable Furniture
Thank you for your fantastic review.
Thank you for your recommendation and continued support. We hope you enjoy your furniture for many years to come.
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