Svinando Opiniões 

I paid for the wine and delivery through Primse’s website, which advertised fast delivery. However, I have received no updates whatsoever. I even emailed them to ask for an update, but I have received no response.
This is extremely poor customer service. When a customer places an order and pays for delivery, the bare minimum is to provide a courtesy update and respond to enquiries, particularly when the customer is ordering from abroad.
Unfortunately, this is a disappointing example of the lack of communication and customer care that I have experienced when dealing with some Italian businesses. It is absolutely disgraceful that a company can take a customer's money, advertise fast delivery, and then fail to provide even a basic update.
Customers deserve respect, transparency and professional service. At the very least, I expect a clear update on the status of my order and a realistic delivery date.

Great selection at reasonable prices. However, delivery took more than 2 weeks, and email support took a week to respond. The website is lagging, and the tracking info is bare-bones. My conclusion: they know their wine, but not the technology.

I would recommend ordering about a month in advance of when you'd like to receive it, and don't expect ANY communication.
I placed my order on September 18, and received an email that it would be on its way shortly on September 21. Then I didn't hear anything at all for over a week. I sent an email asking for an update and didn't get a reply. Finally I got an update about the shipment from the shipping company, not from Svivando. The order arrived October 8, almost 3 weeks after the purchase. I got a reply to my email asking for an update two days AFTER the order arrived. All in all, the customer service was terrible, but the wine arrived in the end, although much later than when I hoped it would.

Excellent wine & choice; good price, fast delivery. Thamk you.

Always great wine and service. Grazie Svinando!

Every now & again, I see a Svinando promotional advert on FaceBook, which offer a 1/2 case of wine from Puglia, 3 of each brand and one of them is called Grande Alberone & it's Zinfandel with a 15% abv, which is an absolute stunner. The other is called Aimone, which is belnded regional wine at 13.5% abv and again this is just a real delight. This case is charged at £44 delivered and no additional duty. The price for the Zinfandel is normally £10.50 and the Aimone is £11.90, so this is a substantial saving for are both quality wines. Try them, as trust me I bet you'll love them.

Great wine. Updates on delivery needs to be much better and clearer. Will buy again, so please improve communication. Still a happy customer.
Many thanks,
Stephen

Half of the wine ordered was unavailable so the order was made up of one label rather than a mix

The wine was not to my liking
Too sweet, almost like a dessert wine.

I’m not a so-called wine ‘connoisseur’ but I do know what I like! I love this wine! A great price and delivered to my door - perfect!

I haven't received my order and don't know what is going on with my order. Can someone get to me and explain what is going on with my order.

Superb wine. Slow delivery delivery was downside

My Spumante is delish and brings back memories of my first foreign holiday,Rimini in 66 (I remember the year cos we won the world cup that year.) but delivery takes 2 to 3 weeks.
I'm used to Amazon delivering next day?

Emailed Svinando regarding delivering my wine to the wrong address. They tried blaming the courier which does not really make sense since they have to give the courier the address in the first place. Despite repeated requests to resolve the issue Svinando do not appear to have the time to even respond to me via email or on this platform. Very poor customer service.

Great service awesome wine and great price add in free delivery and the jobs a good un, This delivery was my third order and won’t be my last

Communication is excellent wine arrives well packaged and of course it helps that the wine tastes great.

Promo delivery, good product.