Every now & again, I see a Svinando promotional advert on FaceBook, which offer a 1/2 case of wine from Puglia, 3 of each brand and one of them is called Grande Alberone & it's Zinfandel with a 15% ab... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great wine. Updates on delivery needs to be much better and clearer. Will buy again, so please improve communication. Still a happy customer. Many thanks, Stephen
A empresa respondeu
Great selection at reasonable prices. However, delivery took more than 2 weeks, and email support took a week to respond. The website is lagging, and the tracking info is bare-bones. My conclusion: th... Ver mais
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
An Italian online Wine Shop: great wines, great deals.
Informações de contacto
Itália
- svinando.co.uk
4,1
Bom
993 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Strongly not recommended
The delivery took over 2 weeks. They delivered 3 bottles I didn't order. After sending pictures of the wrong bottles 'Customer Service' hasn't responded in over a week. I have no other option than asking the Credit Card to block the payment.
29 de maio de 2026
Opinião espontânea
Resposta da Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
As we were unable to locate you as a customer with the data provided, we kindly ask you to send us an email at customer.service@svinando.com or contact us directly at 0800 2606670 so that we can assist you as quickly as possible.
Best regards,
The Svinando Customer Service Team
Order not received and non existent customer service
Placed my order on the 17th May, and was advised today that it had been delivered. It has not. Tried to utilise the chat function and keep being dropped with no explanation. Tried the contact us option and the links do not work. Really at a loss now about what to do, other than speak to my Bank to cancel the payment.
29 de maio de 2026
Opinião espontânea
Resposta da Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
As we were unable to locate you as a customer with the data provided, we kindly ask you to send us an email at customer.service@svinando.com or contact us directly at 0800 2606670 so that we can assist you as quickly as possible.
Best regards,
The Svinando Customer Service Team
Italian wines are now at your doorstep!
There are some Italian wines you just can't get in the UK! But this has changed now! Takes a bit longer to deliver, but it got to me without problems!
7 de maio de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
The delivery was 2.5 weeks but we…
The delivery was 2.5 weeks but we gathered it would be a while coming from Italy.
The wine is very nice and good value for money.
2 de maio de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Great value Italian wine
Great value Italian wine. Can't fault the service and easy to check the progress of your order. Just remember that the wine is coming direct from Italy so your order will take several weeks to arrive. Another plus is that there is no import tax to pay. Don't place an order if you require the wine in a hurry or for a specific date.
30 de abril de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
brilliant price for top notch red wine
28 de abril de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Ordered 24th April still no parcel!!
Ordered 24th April still no parcel!!
This can’t be normal?
Am on holiday till the 1st of June
28 de abril de 2026
Resposta da Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
Regarding your dissatisfaction, we have sent you an email to express our apologies for the inconvenience caused and to provide you with a solution.
Best regards,
The Svinando Customer Service Team
My order arrived in good time and is…
My order arrived in good time and is perfectly as described.
25 de abril de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Love your Italian wine
Love your Italian wine, haven’t had a bottle yet that we didn’t enjoy..
22 de abril de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
No problem with the wine.Delivery takes…
No problem with the wine.Delivery takes too long.
20 de abril de 2026
Resposta da Svinando
Dear Customer,
We are very sorry to learn about your dissatisfaction regarding our delivery timeframe. We value your feedback and will do our best to improve our service in this department.
As a reminder, please note that our standard delivery timeframe is 4 to 12 working days.
Best regards,
The Svinando Customer Service Team
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Great wine, slow delivery
Great wine! Good price However, delivery was way too slow. I had to wait two weeks. The only criticism I have. Speed up your delivery times and I shall order again.
20 de abril de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
The wine was superb but it took 2 weeks…
The wine was superb but it took 2 weeks to arrive, from a UK address on the other side of London, a distnace even I, a 70 year old, could cycle in an afternoon
18 de abril de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Delivery took nearly 3 weeks
10 de abril de 2026
Resposta da Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
Regarding your dissatisfaction, we have sent you an email to express our apologies for the inconvenience caused and to provide you with a solution.
Best regards,
The Svinando Customer Service Team
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
The wine was amazing and the price was…
The wine was amazing and the price was really good
5 de abril de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Great wine great price and service!!
2 de abril de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Great wine
Fast, fuss-free ordering and speedy delivery. Lovely deep-flavoured wine with real depth and strength. Highly recommended.
1 de abril de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.