Every now & again, I see a Svinando promotional advert on FaceBook, which offer a 1/2 case of wine from Puglia, 3 of each brand and one of them is called Grande Alberone & it's Zinfandel with a 15% ab... Ver mais
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Leia as opiniões dos outros
Great wine. Updates on delivery needs to be much better and clearer. Will buy again, so please improve communication. Still a happy customer. Many thanks, Stephen
A empresa respondeu
Great selection at reasonable prices. However, delivery took more than 2 weeks, and email support took a week to respond. The website is lagging, and the tracking info is bare-bones. My conclusion: th... Ver mais
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
An Italian online Wine Shop: great wines, great deals.
Informações de contacto
Itália
- svinando.co.uk
4,1
Bom
993 opiniões
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It took over 2 weeks for the order to…
It took over 2 weeks for the order to arrive and now it seams to take an hour to get the corks out dont know what they are made off!,
27 de junho de 2025
Resposta da Svinando
Dear Customer, Thank you for your feedback.
We couldn’t reach you by phone, so we sent you an email with the relevant delivery information. We’re sorry to hear that your order took over two weeks to arrive and that you've had trouble with the corks. This is certainly not the experience we aim to provide.
We’ll pass your comments on to our packaging team to review the cork quality, and we truly appreciate you bringing this to our attention.
Kind regards, Customer Service Giordano Wines
No comments required.
26 de junho de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Lovely wine delivered all the way from…
Lovely wine delivered all the way from Apulia. Delivered efficiently by Yodel.
13 de junho de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
The wine is simply the best
The wine is simply the best. From ordering to delivery i cannot fault this company
3 de junho de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Delivery time is shocking
Delivery time is shocking, 15 days!
The wine however is divine!
31 de maio de 2025
Resposta da Svinando
Dear customer,
Thank you for your kind feedback regarding the quality of our wines. We are pleased to hear that you are enjoying your selection.
We sincerely regret any inconvenience caused by the extended delivery timeframe.
Kindly allow us to explain that our wines are dispatched directly from our cellars in Italy, and their journey to the United Kingdom involves cross-border logistics, customs procedures, and coordination with local delivery services.
This international process, while carefully managed, may result in a delivery period of up to approximately 14 working days. We understand the importance of timely deliveries and truly appreciate your patience and understanding throughout.
If you have any further questions, please do not hesitate to contact us.
With kind regards,
Customer Service Svinando Wines.
Great wine
Great wine, great price. Delivery time was longer than hoped for but worth the wait.
29 de maio de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
You delivered to our old address
You delivered to our old address, having previously delivered to our correct address, something went wrong with your systems or processes and the wine is now delayed by 2-3 weeks
16 de maio de 2025
Resposta da Svinando
Dear customer,
We sincerely apologise for the delivery error and the resulting delay. It appears to have been a technical issue that caused the parcel to be sent to your old address and we are working to ensure this does not happen again.
As a token of our apologies, we would like to offer you a €10 voucher for your next order. Thank you for your understanding.
Yours sincerely,
Customer Service
Giordano Wines
Parcel was left on my front door on a…
Parcel was left on my front door on a busy road and was not left in designated safe place. It was not there for me to collect. So I did not receive my package
15 de maio de 2025
Resposta da Svinando
Dear Customer ,
Please accept our apologies—we attempted to reach you by phone but were unable to connect. We’ve sent an email detailing the next steps we plan to take to resolve your issue promptly.
When you have a moment, could you please check your inbox and let us know how you'd like to proceed?
If you have any further questions, please don't hesitate to contact us.
Kind regards,
Customer Service
Giordano Wines
Excellent wine at very reasonable…
Excellent wine at very reasonable price. No point in getting upset about delivery process, it always arrives…. Eventually!
13 de maio de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Unable to ship to uk
7 de maio de 2025
Resposta da Svinando
Dear customer,
We tried to contact you by telephone, but unfortunately we were unable to do so.
For this reason, we have contacted you by e-mail.
We also strive to improve our service on a daily basis and to always achieve your satisfaction.
We hope that you will change your mind about our service.
With kind regards
Customer Service Giordano Wines
Borderline scam
Awful. Placed an order 2 weeks ago. Received two email updates saying ‘your order is ready’ and ‘your order is on track.’ Hilarious as neither is true - no evidence of tracking or the shipment. Total scam, will be cancelling my order.
27 de maio de 2025
Opinião espontânea
Resposta da Svinando
Dear customer,
Thank you for taking the time to write to us.
We apologise for the inconvenience and unpleasant experience.
We have tried to locate you and process your complaint but could not find you in the system.
Please contact our customer service team on + 44 800 26 06 670 to resolve your issue.
and by e-mail to customer.service@svinando.com !
We hope that you will change your mind about our service.
Yours sincerely
Customer Service Giordano Wines
The wines are always good
The wines are always good, their delivery is prompt and there are great offers!
29 de abril de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good
Looking forward to sampling this lovely wine finally recieved after a slight mix up on the address
28 de abril de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Perfect experience
Very pleased with my purchase, came quickly in great condition
29 de abril de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good wine great price
28 de abril de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Wines great but delivery seemed a bit slow
Wines great but delivery seemed to take a long time. I think I waited almost 3 weeks. However I had not appreciated that they were being sent from Italy so my expectation was probably misplaced.
27 de abril de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
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