Every now & again, I see a Svinando promotional advert on FaceBook, which offer a 1/2 case of wine from Puglia, 3 of each brand and one of them is called Grande Alberone & it's Zinfandel with a 15% ab... Ver mais
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Leia as opiniões dos outros
Great wine. Updates on delivery needs to be much better and clearer. Will buy again, so please improve communication. Still a happy customer. Many thanks, Stephen
A empresa respondeu
Great selection at reasonable prices. However, delivery took more than 2 weeks, and email support took a week to respond. The website is lagging, and the tracking info is bare-bones. My conclusion: th... Ver mais
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
An Italian online Wine Shop: great wines, great deals.
Informações de contacto
Itália
- svinando.co.uk
4,1
Bom
993 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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I ordered another case of red cannonau…
I ordered another case of red cannonau after the experience with the first was positive. I was advised that the consignment had been dispatched to Yodel, the carrier. After using the tracking info, Yodel tell me that the wine is still with the supplier, ie Svinando. I've emailed customer service to enquire. Communication is "wanting". Good news though. My order arrived yesterday. Please ensure that communications were as good as my first experience. All good eventually.
6 de setembro de 2025
Opinião espontânea
Resposta da Svinando
Dear Customer,
Thank you for your message and for your continued trust in our wines. We sincerely apologize for the confusion and lack of timely communication regarding your recent order. We're glad to hear it arrived safely in the end.
Your feedback is truly appreciated, and we’re committed to improving our service to ensure smoother and more transparent updates in the future.
Kind regards,
Customer Service Team Svinando
Resposta da Svinando
Dear customer,
Thank you for your feedback! We're glad to hear you were satisfied with our wines. Our deliveries are shipped directly from Italy, and while we aim for prompt service, customs clearance and international handling can occasionally lead to delays beyond our control. We're actively working with our logistics partners to streamline this process and improve delivery times.
Customer service Svinando Wines.
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Keeps delivering my parcels to wrong…
Keeps delivering my parcels to wrong location despite multiple conversations with the customer service. Very frustrating
They just don’t care
29 de agosto de 2025
Opinião espontânea
Resposta da Svinando
Dear Customer,
We’re very sorry for the continued inconvenience. We tried to reach you by phone but were unable to get through. To help resolve the issue, we’ve sent a message to your personal email address with all the necessary details so we can ensure accurate delivery moving forward.
Thank you for your patience.
Kind regards,
Svianndo Customer Service Team
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Lovely wine
Lovely wine. I would have given 5 stars but communication from the company was not great. I will certainly order from them again.
2 de agosto de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svinando request when you would like…
Svinando request when you would like your wine delivered, I requested in a week. Ordered on 22 July - delivered 6 August, (by my calculation that's longer than a week!) Whilst I have no problem with the time it takes, I would appreciate an accurate timescale. On a positive, plenty of choice at competitive prices.
22 de julho de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Still waiting to know where my wine has…
Still waiting to know where my wine has been delivered and when!!
Very poor service : twice delivered at the wrong address.
As of today the wine has not been received by any of the address indicated! ...Very mysterious shipping agent!!...It is time to make some change... Also another previous order of mine has been delivered by Yodel at the wrong address.!! Stop them hurting people. Thank you.
22 de julho de 2025
Resposta da Svinando
Dear Customer,
We’re sorry for the inconvenience. We tried to reach you by phone but couldn’t get through. All delivery details have been sent to your email address—please check and let us know if anything is incorrect.
Thank you for your understanding.
Kind regards,
Customer Service Svinando Team
Support Svinando
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Generally good
Generally good, however I had to contact customer services a couple of times for updates as the automated messages sent were a little misleading!
20 de julho de 2025
Resposta da Svinando
Dear Chris, thank you for your valuable feedback. We're glad to hear that your overall experience was positive, but we're sorry to learn that the automated messages caused some confusion.
We truly appreciate you bringing this to our attention. Your input helps us improve our communication and ensure a smoother experience for all our customers.
Should you need any further assistance, our customer service team is always happy to help.
Best regards,
Great selection of wines
Great selection of wines; good deals and assured delivery.
15 de julho de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Great wine service and delivery first…
Great wine service and delivery first class
11 de julho de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Repeat order for the Appassimento that…
Repeat order for the Appassimento that i love. Price not bad but quality is great
10 de julho de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Nice wine
This is my second purchase of the appasimento wine. It takes a while to arrive but always very drinkable.
10 de julho de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Further to My negative review about lack of…
My negative review about lack of communication was resolved and their reply on Trustpilot did include an apology Just waiting for wine now and if its as good as they say it'll comment further
31 de julho de 2025
Opinião espontânea
Resposta da Svinando
Thank you for taking the time to update your review and acknowledge our response. We're truly sorry again for the earlier communication hiccup and appreciate your understanding and patience.
We're excited for you to receive your wine soon—and we hope it exceeds your expectations! If there’s anything else we can do in the meantime, just let us know.
Looking forward to hearing your thoughts once you've had a chance to enjoy it 🍷
Satisfied customer
Great product
Great service.Regular updates given. Arrived within time stated and well packaged.
8 de julho de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
My order hadn’t been delivered
My order hadn’t been delivered. I emailed the company to tell them and haven’t even had a reply, having paid for the wine up front I am incredibly annoyed with the company
7 de julho de 2025
Resposta da Svinando
Dear Customer,
Thank you for taking the time to write to us.
We’re sorry to hear about your experience, and we truly understand your frustration. Please know that we attempted to reach you by phone regarding your order, but were unfortunately unable to get through. Therefore, we followed up with an email explaining the situation and providing details about the delivery.
We appreciate your patience and sincerely apologize for any inconvenience caused. Our team is actively working to ensure your package is delivered as quickly as possible.
Kind regards
Giordano Wines Customer Service
Great and easy to navigate through the…
Great and easy to navigate through the website, no to mention great tasting wine.
7 de julho de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
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