Every now & again, I see a Svinando promotional advert on FaceBook, which offer a 1/2 case of wine from Puglia, 3 of each brand and one of them is called Grande Alberone & it's Zinfandel with a 15% ab... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Great wine. Updates on delivery needs to be much better and clearer. Will buy again, so please improve communication. Still a happy customer. Many thanks, Stephen
A empresa respondeu
Great selection at reasonable prices. However, delivery took more than 2 weeks, and email support took a week to respond. The website is lagging, and the tracking info is bare-bones. My conclusion: th... Ver mais
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
An Italian online Wine Shop: great wines, great deals.
Informações de contacto
Itália
- svinando.co.uk
4,1
Bom
993 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great wine at a great price
Great wine at a great price, dependable delivery, well boxed.
13 de janeiro de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Great company
Great company, good coms....don't worry if the wine takes a little while to arrive (ours was just over a week I think) - very happy with price, packaging etc.
14 de janeiro de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Fantastic wine and service will…
Fantastic wine and service will definitely buy again
10 de janeiro de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Some excellent wines.
Some excellent wines. 1 star deduction for the slow delivery.
3 de janeiro de 2026
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
It's been a month and the delivery hasn't been made
I've never experienced anything like this before. It's been over a month and I still haven't received the product. The wines are generally good in terms of price and quality, but this latest crazy data issue... I don't know what will happen next.
3 de janeiro de 2026
Resposta da Svinando
Dear Customer,
we sincerely apologize for the inconvenience and the long delivery time of your order, as this is not the level of service we strive to provide.
We have sent you an email providing the reason for the delay as well as the expected delivery date.
We hope this communication helps to clear up the misunderstanding.
If you have any further questions, please do not hesitate to contact us.
Sincerely,
Your Svinando Customer Service Team
Still have not received my champagne
Still have not received my champagne, tried to contact the company no response!!!
Should have arrived for xmas still waiting 3 weeks later
23 de dezembro de 2025
Resposta da Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
We have sent you an email to express our sincere apology and to provide you with the reason for the delay of your order.
We hope this will help clarify the matter.
Sincerely,
Your Svinando Customer Service Team
Don’t bother!
Placed an order for a Christmas present on 16th January which did not arrive. They emailed to say the order has been resent but it has still not arrived.
Have emailed requesting a refund twice but have had no response. Really poor customer service.
12 de janeiro de 2026
Opinião espontânea
Resposta da Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
To ensure that the issues concerning your last delivery is properly addressed, we kindly ask you to send us your inquiry to our email address: customer.service@giordano-vini.com or contact us directly at our toll-free number: 0800 2605 664, as we were unable to locate you in our system.
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Sincerely,
Your Giordano Wines Customer Service Team
Great wine selection
Great wine selection, delivery is always efficient and excellent communication.
15 de dezembro de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Ordered as slightly cheaper than other…
Ordered as slightly cheaper than other site and said fast delivery. The delivery was not fast and I had to phone to find out where it was. Did turn up but 2 weeks later.
6 de dezembro de 2025
Resposta da Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
We regret that our delivery did not meet your expectations and will do our best to improve in this area. We have also sent you an email with full details regarding the delivery timeframe.
Sincerely,
Your Giordano Wines Customer Service Team
Order placed and acknowledged
Order placed and acknowledged - being prepared - but then no further contact!! No email contact for a followup so eventually after 17 days i telephoned and the delivery was received the following day.
Good wine.
5 de dezembro de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good wine at reasonable prices.
2 de dezembro de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Second time ordering and the wine…
Second time ordering and the wine arrived in good time and perfectly packaged, thank you
30 de novembro de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Almost 3 weeks for delivery and never…
Almost 3 weeks for delivery and never answered emails
30 de novembro de 2025
Resposta da Svinando
Dear Mr. Maclean,
Thank you very much for your feedback. We sincerely apologize for the delay in delivery and for not responding to your emails in a timely manner. We understand how frustrating this must have been and regret the inconvenience caused.
We truly value your trust and hope to have the opportunity to serve you better in the future.
Kind regards,
Your Svinando Customer Service Team
Another order, and we love Primitivo!
Another order and another great delivery.
We love Primitivo!
29 de novembro de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Yes got delivery in good time
Yes got delivery in good time , still awaiting to taste
29 de novembro de 2025
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Only received half my order
I ordered 2 cases. Only one was delivered. I have had no response despite numerous emails.
20 de dezembro de 2025
Resposta da Svinando
Dear Customer,
We are very sorry for the inconvenience caused and would like to inform you that this error has been reported directly to our delivery department. We will make sure that your delivery arrives within the coming days.
We have also sent you an email, and we hope this will provide the reassurance you need.
Sincerely,
Your Svinando Customer Service Team
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Resposta da Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
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