SWAU Opiniões 

239
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Signing was canceled and I was never notified. I kept emailing and finally was told of the cancelation. Then tried to get a refund and was told it will take a long time fir my refund and item return.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My mail in item was sent, received, and acknowledge by SWAU. Once the signing was complete, I received notification that my item was being prepared and then notified when it was shipped to me. Gre... Ver mais

Classificada 5 em 5 estrelas

I've had great to exceptional service every time I've used them for private signings for actors like Henry Cavill, Keira Knightley, David Corenswet, and most recently, Tom Holland. Signing schedules c... Ver mais

Classificada 5 em 5 estrelas

I've been doing business with SWAU since day one. They have some incredible opportunities, and many first time signers. They pack items with care, using quality shipping materials. In addition to t... Ver mais

Informações sobre a empresa

  1. Loja de artigos colecionáveis

Escrito pela empresa

SWAU connects fans to their favorite celebrities with autograph opportunities from Star Wars, Marvel, DC and more. We help bring your favorite stars to the world's top comic conventions, and offer monthly auctions, autograph authentication and engaging online communities to collectors worldwide.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

239 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 71% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(239)

59 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Professional yet Personable

I joined SWAU on fb at the first year and have seen their development and professionalism and range of resources for the hobby grow tremendously. I love their auctions, inventory, friendly community and engaging social media content.

I have made friends through swau and I think their entire ethos is very well balanced. A big fan. Always professional, yet personable.

3 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

SWAU #1

I had an amazing experience with SWAU! Andy is the best and I am forever grateful.

2 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Trust

Trust is paramount. I've attended in person events as well as participated in several send-ins. I absolutely trust SWAU with my collection. They're knowledgeable, passionate, and welcoming to new collectors. Truly one of the best organizations in the autograph hobby sphere!

2 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

A+ service

Had a lot of send ins and bought from store several times with A+ service. Package well and keep you in the loop when item is sent. Great company.

1 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Simply the best

Simply the best

SWAU is unlike other facilitation company out there. From the moment you place an order, you will get weekly emails on signing updates and team able to answer any question you have. A team that handles your item with the upmost care and strives to make sure the talent that signs your item gives you the best full signature they can give. They follow your notes you leave.

Have used them multiple times and love them.

2 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Top service from trusted collectors

Have bought many autographs from SWAU since they first started out and have had excellent experience. Items are always beautifully signed, well packaged and shipped quickly. Have also used their autograph verification services on a number of occasions for autos in my collection or considering buying and they have saved me hundreds in avoiding fake autos. Most recently I have consigned items to their auctions and had a smooth transaction there too. 5 stars

Top service from trusted collectors.

22 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Best in class Star wars Authentication

I always use SWAU to authenticate any potential Star Wars autographs due to their reliability.

They are fast and give honest opinions on high have served me well and ensured I only buy authentic memorabilia.

Thanks team!

Ewan

1 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

great people, great services

I've been a customer of SWAU for a long time. The times I've purchased their services, I was extremely pleased with the results. I'm not always able to attend events in person, but SWAU is constantly bringing the opportunity to get autographs of the top celebrities from both public and private signing events. The staff is always very helpful if any issue arises and have been able answer any questions I had pre-purchase as well as keeping me updated along the process while my item was in their care. They also offer immense value with their autograph verification services which I've used countless times. I look forward to using their services again in the future.

26 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

The Best of The Best

Everytime I have ordered through SWAU, not only have they never failed to keep their promises, but they continue to exceed my expectations time and time again. SWAU is professional, efficient, and always remains loyal to their customers and continue to grow and provide excellent quality services and products. 100/10 would recommend!

18 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

SWAU has great signings

SWAU has great signings. I use the quick opinion service, I have a subscription to the Star Wars mystery box, and regularly purchase through signings, their store, and the auctions they run. I always have a good experience.

12 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

SWAU review

SWAU is a whole different level in every respect when it comes to autographs. Whether it's buying, selling, authentication, appraisal or whatever other autograph related question/concern one may have, SWAU is the place!!!! There isn't much more I can say except always use SWAU for anything autograph related. You will always get the best quality, authentic piece you could imagine and more from them. Also I've never had better customer service ANYWHERE EVER, hands down (in person or online). This is just my personal experience/opinion wit SWAU and I've been involved wit them for 2 years give or take now. Couldn't be happier and couldn't ask for more. Have and will always continue to recommend SWAU to anyone/everyone I know for any/all autograph related questions/concerns!!

1 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic authentication services

After 20+ years collecting signatures on 2 Star Trek posters, I turned them over to SWAU for authentication of the over 100 autographs on each. Not only did SWAU do a fantastic job with the authentication, they gave me a really great price for the job. Now finally off to be framed. Thanks SWAU! Couldn't recommend more highly!

22 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

“Lost item” then sold in their inventory sale

I bought an item directly from them (8x10 signed photo). I followed the page to see when things would be sent back. Saw many other sent, waited and waited, and nothing. I finally reached out to them and they said they had lost my item and could not offer a replacement. It happens, I get it. They would only reimburse me with a gift card which wasn’t great but I accepted and was ready to just move on. A few weeks later in one of their big inventory drops, the EXACT item I ordered showed up priced 40% higher than what I paid to have signed. I made a post on their Facebook and it was up for a few minutes until the admins deleted it. In that time I got 15+ Facebook messages from other members talking about a similar experience and people out hundreds. Sometimes it goes well with SWAU, but when it doesn’t, beware!

2 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Horrendous customer service

My funko send in came back damaged beyond repair and it took over a month to get a response and not only that they tried to blame UPS and put a claim in through UPS so they weren’t losing money. It was definitely not an ups problem. Never use these guys for convention orders only use for rare signers.

1 de agosto de 2024
Opinião espontânea
logótipo da SWAU

Resposta da SWAU

We’re sorry to hear about your experience and truly appreciate your feedback. At SWAU, we strive to provide the best service possible, and we regret that we didn’t meet your expectations this time.

We’d love the opportunity to make things right. Please reach out to us at support@swau.com, and our team will be happy to assist you in resolving the issue.

Thank you for giving us the chance to improve. We look forward to hearing from you.

Classificada 5 em 5 estrelas

Ordered from SWAU multiple times!

I have ordered from SWAU on multiple occasions and the work they do is fantastic. On one order a character name was missed, they did a great job of taking care of me. They refunded that part, told me I could send it in the next time that person signed and they would take care of it and they did! On top of that they added the new QR code certification to the old SWAU circle. Can't say enough about them, very friendly at the cons and will chat with you. Their Facebook groups have been a HUGE resource, I have learned so much. The online quick opinion has been fantastic for me. Lastly their new auctions are a blast.

30 de maio de 2024
Opinião espontânea

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