SWEngines Opiniões 

Ordered engine. They swapped it for a different engine. They refused to make it right. Paid $2495, they are willing to refund $891 as long as I send the engine back. So they made $1600 for shipping the incorrect item.

Sounds like the same old story. I ordered an engine in April and it took over a month to receive it. I have been trying to activate the warranty ever since Finally got in touch with Cindy and warranty and she informed me that because it was not activated within 10 days my warranty is now void. How can I activate the warranty within 10 days when no one answers the phone call or returns emails or voicemails. I am in agreements with everyone else that someone should file a class action lawsuit against these people. They need to face justice and stop ripping everyone off.

ordered an engine in June finally received in august, was called and told it was shipped to wrong address The engine I received was worse than one I was going to replace, only good was scrap, now after 2 weeks cant get a hold of anyone to get my money back.

My experience sounds like a common occurrence. Bought an engine, it failed catastrophically after 11,300 miles. Here begins the nightmare, long story short, the warranty process has come to a grinding halt and they’ve gone radio silent. Looking into a class action lawsuit since I see endless numbers of similar unsettled cases. These guys are rude, uneducated, incompetent criminals. They deserve to face justice. This company exists solely to rip people off!

I would NOT recommend this company as they are a huge scam. We ordered a transmission on June 5th; they say it takes 7-14 business days which is a lie. We called on the 15th business day and they said oh sorry we shipped it to the wrong place it should be there next week. They told me they would email me the tracking number as soon as they got it. Well after the 20th business day I called Brian the shipping manager back and he said again “I am literally working on it right now” he then stated that I would have a tracking number by the end of the day, and again I didn’t receive it. I continued to call on the 25th business day, and again on the 30th business day again him saying the EXACT same thing he told me each time. I call on the 32nd business day and cancelled the order he then said even though it is in transit. Which I didn’t know since I NEVER received a tracking number, but yes, I cancelled it as we had already bought another one. He said the order would be cancelled and I would receive an email. Well I did receive an email with the tracking number stating it would be delivered the next day. So, I called shipping and tracking again to see if it was cancelled and nope, he didn’t cancel it, so I had to have the customer service lady put in the cancelation. Then told her that they needed to contact the shipping company to stop the delivery as it would not be accepted. That didn’t get done either as they did try to deliver it, without success as it was refused. As it sits today, we are still waiting on a refund. So, do yourself a favor and DO NOT BUY FROM THIS COMPANY.

I purchased used infiniti transmission, the first was incorrect to which they promptly shipped the correct one. 11 days total. So far so good.

On March 4 I purchased a motor from this company they offer. A 70000 miles motor or 5 0 k miles warranty when I received on March 12 a big different story the motor look that they have it in a corner on a junk yard they send to me look all rustic upside down with all wiring and connection all bad my motor in my car with 222675 miles look in better condition that the one they send it they charge me 1395 plus 75 residential fee for a total of 1470 after 4 months they only refund me 556.25 because they said that I agreed with their terms when in their “terms” said that they can charge a 25% restock fee.. they keep 913.75 from me a good sale for them but look okay you can keep it but the only thing I will told You is that is a GOD upstairs that is looking down when your company do bad just think on all the ripoff that you do to all the people. If you should charge me the 25% okay I will understand but you know that you took more almost 70% you didn’t know all the sacrifice that I has to do to get that money from family friends because when my car broke down I didn’t have the money to purchased that motor I’m disable person I depend from my transportation to go to my doctor appt ,pharmacy but you think with 500.00 that yousend me I can get anywhere but that’s life thank you very much for all that pain that you Cause me and my family now I don’t have motor no car thank you, keep making money like that .. Vicente family.. invoice number 348653..

How do they stay in business ? I had to file a breach of contract with my credit card company, and I did get my money back. This was over two years ago, and the company is still doing the same thing, ripping people off. I didn’t then, and still don’t think they actually have engines to sell. I think they get an order, then scramble to buy an engine somewhere for less, and ship it to their customer, if they find an engine.
Might be time to look into a class action lawsuit.

Buyer beware! It's been a terrible experience trying to work with SW Engine, they sell junk product and won't answer their phone or return messages. As a small auto repair shop, we've lost at least two thousand dollars selling their junk engine to our customer. We stand behind the product we sell and we are stuck with the bill repairing their crap motor to keep our reputation.

I got a transmission for my Jeep and when it got to me the cable connection was trashed,,, called them back and they told me to get screwed,,,700, dollars for a messed tranny,,

If I could give them a 0 star I would, I ordered a motor and after twice the delivery time they quoted, I had to keep calling and they kept making excuses. The motor arrived damaged, they pointed fingers at the shipping company and they pointed fingers at sw engines. They wont do anything to help out.

I bought a engine for my 2015 Chrysler 200s.
My mechanic would have been done with it in a week but come to find out the engine they sent was for FWD and I have AWD.So he had to switch out a wire harness to make AWD. My mechanic told me he needed the vin number from where the engine came from I called swengines they told me they don’t provide it. They didn’t say they don’t have it but they won’t provide it. The guy I was on the phone with sound like he doesn’t have a care in the world about what I’m going through. My mechanic has the engine in my car but it won’t start. I don’t understand why they won’t provide the VIN number for me.
I have sent emails but I haven’t got a response back from them.
I wouldn’t recommend swengines to anybody

I ordered an engine and asked for the delivery confirmation, the serial number, and the engine code so I could verify that the correct engine was installed. The mechanic said he received it and installed it, but I couldn't verify that it was the engine I ordered. I emailed three different email addresses at SW engines and never got a reply. When I finally got a hold of someone on the phone, I was transferred to a man who identified himself as the sales manager. He was rude and unprofessional and not at all helpful. After asking for the serial number several times, he finally shouted, "We don't keep track of those things." Seriously?! I then told him about how I had been trying for months to get someone on the phone or by email and he said none of the email addresses I sent were to the department that deals with those things. I said, "Couldn't someone have forwarded it to the correct department?" He got angry again and said, "There isn't a department that deals with those questions!"

This is the worst customer service experience and the least professional company I've dealt with in a long time. I will never do business with SW Engines again.

I bought a 2001 jeep 4.0L engine for a customer, after 2 month it came back with coolant in the oil, head was cracked, oil pressure was low due to sloppy cam bearings, common on these engines I found out. No warranty because I was 2 days late getting installation information back to them after installation. My shop was busy when the engine came and it wasn't installed right away. my advice, DON'T buy from this company, also their prices are not all that cheap.

One more to add to the list. bought a motor for 2004 Chevy Blazer 4.3L for $1,200 and I've spent $2,000 in repairs ever since on the motor alone.and valve covers leak, all sensors, wires, plugs, everything that comes on it are bad, high priced crap with zero customer service supposably Scott is the manager of the warranty department customer service sales and if you try to get around him it wont happen they will xfer you to him him will disrespect you then he will hang up on you after he tells you everything you say is BS. his company is a straight rip off. all I really wanted was a serial number to the engine I bought and make sure it is the correct one that the shop put in my truck (because i trusted them to send quality motors) and he flipped out on me. everything but cuss words came out of his mouth. disrespectful in every way. that companies needs to be shut down. do not buy

Do not trust these guys. They sold a bum engine then would not cover the parts needed to make the repairs so it would run again. We drove 3800 miles on an engine that supposedly had 38,000 miles and the check engine light came on and there were issues with the camshaft in bank two phasers and sensors. $1900 of repairs needed, they claim their warranty only covers $610 worth of the parts and labor! After I paid a little more for this engine because of the warranty coverage!
MAJOR RIP OFF! I want to do all I can to keep anyone from making the same mistake i did and will post this review anywhere I can find to post it!

your delivery time is absolutely terrible i do not even want to give you any star i wish i never ordered an engine from you its very expensive you do no state on your web site that it can take up to 14 days for delivery i found that out when i called. the only reason i ordered it from swengines is for the warranty and now i am thinking that if something goes wrong there will be an issue with the warranty and coverage i found another engine with 75000 miles and a one year warranty for far less which would have been fine by me and i do not think you company will even read this or respond will not be doing any further or future business with your company im a 25 year A.S.E technician and its a disappointment for a company to be this laxed in this demanding field.. not content at all with your service.and as i reviewed some of your customers reviews most only give one star now i can see why.

When I got a quote on the motor I entered the VIN number so they tell me what motor they give me a price of 995 get the motor it had been tipped over in transit casing was broke engine oil and radiator fluid all over engine and trailer they sent me the wrong motor and now I have to pay an additional $995 to get the correct motor after two weeks of calling to find out what's going on that's what I get told

-I ordered a motor over the phone and got an email and they were sending the wrong motor so we emailed got no response so we called shipping and said they were sending the wrong motor so shipping said that was find we cancelled it because it hadn't been pulled or got ready. Now the refunded me except kept 450.00 saying it was a stocking fee and we explained to them we talked to shipping then they said oh that was a cancellation fee but it was not our mistake they were going to send the wrong motor and even gave my vin number to the vehicle. Been calling the owner John since last friday and can never get him, leave messages emails and nothing. Talked to an Anthony guy who was very very rude hollering and being very rude and even hung up on me twice. I can't even get a billing address because they keep sending me to voicemail. No one has ever called back. They are trying to keep the $450.00 which I need to put toward another motor. I have never heard of this kind of deal and with people like Anthony and John not responding and avoiding my call I'm surprised they in business. I definitely would not recommend this company, it's been a complete nightmare. I really hope they get what they deserve. Goodluck dealing with a guy named Anothony and goodluck trying to reach the owner John. Hell of a horrible business. Never ever recommend to anyone I know. Beware and take notes of everything if you are ordering. Trust me you will need it if something goes wrong. Christie Nichols

I PURCHASED AN ENGINE FROM THIS COMPANY NOT REALIZING THAT IT HAD NOTHING BUT BAD REVIEWS. IT TOOK THEM DAYS TO MAKE AN ATTEMPT TO DELIVER IT. THEIR CUSTOMER SERVICE STAFF AND UPPER MANAGEMENT IS HORRIBLE. I PAID $1495 ON DEC 2, 2019 AND FINALLY THEIR SHIPPING COMPANY MADE AN ATTEMPT TO DELIVER ON DECEMBER 30, EVEN THOUGH THEY PROMISED TO DELIVER WITHIN 10 TO 14 DAYS OF PURCHASE., THEY HANG UP THE PHONE IF THEY DONT LIKE WHAT YOU HAVE TO SAY OR COMPLAIN ABOUT. I CANCELLED THE ORDER AND NOW THEY ARE TELLING ME THAT THEIR WAREHOUSE WILL CHARGE ME $80 A DAY FOR STORAGE, $200 EACH WAY FOR SHIPPING AND 25% OF THE $1495 THAT I PAID FOR THE ENGINE ON 12/2/2019. THEY ALSO REFUSED TO HAVE THE ENGINE SHIPPED BACK TO THEM SO THAT THEY CAN DRAIN THE ENTIRE $1495 THAT I PAID THEM FOR THE ENGINE. THEY SHOULD BE SHUT DOWN IN ALL STATES, THEY ARE NOTHING BUT SCAMMERS, YOU HAVE BEEN WARNED, DONT BUY ANYTHING FROM THIS COMPANY.