Simon, Micky and Rayan we were helpful to us. We bought our wardrobe but it came unassembled, we reached out to unicom just yesterday evening and it was all sorted by 10am today. Thanks to Micky and... Ver mais
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Leia as opiniões dos outros
I just wanted to take a moment to give a shoutout to Lee for his exceptional customer service. He was an absolute pleasure to deal with when shopping business phone service. I'm a small business owne... Ver mais
A empresa respondeu
Absolutely terrible company. I am getting charged over a grand a month due to 'estimated readings', which they can make up arbitrarily. Each month my bill increases by a couple hundred pounds despit... Ver mais
A empresa respondeu
I just had a phone call regarding landline and broadband. Chloe who rang male was a very experienced and professional. She did explain everything clearly and also went through another services wh... Ver mais
A empresa respondeu
Informações sobre a empresa
- Empresa de telecomunicação
- Operador de Internet
- Operadora de telecomunicações
- Serviço de hospedagem web
Informação fornecida por diversas fontes externas
Saving over 100,000 small UK businesses money on their business telecoms and energy for over 16 years. Unicom is the one provider, one bill, one solution to its customers. Unicom provides small businesses with outstanding value for money on business line rental and calls, broadband, mobile and energy services, supported by a dedicated team of UK customer service advisers.
Informações de contacto
No. 1 Dovecote, Old Hall Road, M33 2GS, Manchester, Reino Unido
- 0161 465 6690
- info@switchingon.com
- switchingon.com
3,7
Aceitável
3 mil opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
lies lies lies update !! still no refund 3 months later
Update from last review about promise to pay back my money within 3 months now 3 months later a emails confirming this still no money refunded !!! more lies as before ????
1 de junho de 2023
Opinião espontânea
Resposta da Unicom
Hi Richard,
I am so sorry to hear that you are still awaiting your refund.
I have passed your review onto the team and they should be in touch to discuss further.
Chloe - Digital Team
Day 5 of no broadband whatsoever
Day 5 of no broadband whatsoever
Keep getting told different reasons
and that it should be back soon
Very frustrating
9 de dezembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Barry,
I am so sorry to hear that you are still experiencing broadband issues.
I have passed your review onto the team dealing with your account and they should be in touch soon to discuss further.
Chloe - Digital Team
Resposta da Unicom
Hi Aleksandar,
Thanks for your 5* review.
Its great to see that you had a positive experience with Unicom.
Chloe - Digital Team
Today my experience with Adam was…
Today my experience with Adam was excellent, he has been the only agent at Unicom who has dealt with my issue to the extent that my phone is working again. Thank you Adam
4 de dezembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Jane,
Thanks for your 5* review.
Its great to see that Adam has been able to resolve your phone issues.
Chloe - Digital Team
After fighting with unicom for months…
After fighting with unicom for months to have my account closed (I left the unit they supplied) i am now being billed again, this time for not having a direct debit in place and for having a paper bill! Why would I have a direct debit in place for an account that was meant to be closed? I have not had keys to this property since February 23! Worst company ever to deal with!
29 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Elaine,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the issues experienced with Unicom and the charges applied to your account, please let us look into this for you.
I have passed this onto the team and they should be in touch soon to discuss further.
Chloe - Digital Team
I spoke to Rudi Magill who was…
I spoke to Rudi Magill who was extremely helpful and very courteous.
29 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi,
Its good to see that Rudi was very helpful and courteous when speaking with you.
Chloe - Digital Team
Shaun was really helpful today
Shaun was really helpful today. He helped me switch card terminal providers. Great personality, helping make a mundane task a little easier. Thank you!
28 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Marie,
Thanks for your 5* review.
Its good to hear that Shaun was really helpful when switching the payment terminals.
Chloe - Digital Team
upgrade to broadband
i delt with Joe Gwilliam who was excellent in dealing with my requests
24 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Matthew,
I am so pleased to hear that Joe was excellent in dealing with your request.
Chloe - Digital Team
I just had a phone call regarding…
I just had a phone call regarding landline and broadband.
Chloe who rang male was a very experienced and professional.
She did explain everything clearly and also went through another services which did help me.
Thanks Chloe for your service and politeness.very kind and generous.
Wish you all the best and you deserve pay rise or promote.
Thanks once again
24 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Ababaker,
Thanks for your 5* review.
Its great to see that Chloe explained everything clearly and was polite through the process.
Chloe - Digital Team
Revuew
Rudy rang just to see if he could offer us anything else. Polite and friendly, not pushy but thorough.
21 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Raven,
Its great to hear that Rudy was very polite and friendly on the phone with you.
Chloe - Digital Team
Had a great experience called regarding…
Had a great experience called regarding a card payment machine and joe walked me through everything going above and beyond even waling me through how to do the online login set up amazing service would definitely recommend
20 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Stephen,
Its great to see that Joe went above and beyond when setting up your payments terminal.
Chloe - Digital Team
Stressful
I signed a new contract in September, heard nothing til November. Unicom continued to charge me out of contract prices at £2.25 per day standing charge. Phone call after phone call to Unicom trying to sort it out, they kept promising to return my call but it never happened. I then received an email saying that they had made a mistake with pricing on the paperwork which I had signed so I was being charged out of contract prices for their mistake. Terrible customer service but they are always on the ball when trying to sell you a service…… I have now found a lot cheaper at Bionic.
15 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi She,
I am so sorry to hear of the issues you have experienced with the contract and being charged the out of contract rates.
I have passed your review onto the team dealing with the account and they should be in touch soon to discuss further.
Chloe - Digital Team
Absolutely terrible company
Absolutely terrible company. I am getting charged over a grand a month due to 'estimated readings', which they can make up arbitrarily. Each month my bill increases by a couple hundred pounds despite my usage staying the same. Only God knows where my money is going.
Counting down the days until my contract ends.
20 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Francine,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the issues experienced with your billing. Please let me look into this for you.
I have not been able to locate your account, I have requested more information via Trustpilot. Once I have this information, I am more than happy to help.
Chloe - Digital Team
Patient and personal communications
17 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Nina,
Thanks for your 5* review.
I am so pleased to hear that you have had a great experience with Unicom.
Chloe - Digital Team
AWFUL
My elderly parents closed their business account in August and are now being harassed by unicom for unpaid bills. All our bills have been paid, business closed. They email, text and sent threats to pay a bill that isn't ours. The worst company I have ever dealt with. Sent round in circles on phone.
16 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Keava,
Thank you for taking the time to leave a review for us. We are always looking for ways to improve our services so I'm grateful for your feedback.
I am so sorry to hear of the issues experienced with Unicom. Please let me look into this for you.
I have not been able to locate your account, I have requested more information via Trustpilot. Once I have this information, I am more than happy to help.
Chloe - Digital Team
Karl was class
Karl was class. Good service sorted things out without fuss. Highly recommend.
16 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Rocky,
Its great to hear that you've had a 5* experience with Unicom.
Chloe - Digital Team
Explained everything well easy to…
Explained everything well easy to understand
15 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Mr Robson,
Its great to hear that the advisor you spoke with explained everything well and made it easy to understand.
Chloe - Digital Team
Shaun from Unicom was excellent at…
Shaun from Unicom was excellent at explaining all details and was very helpful.
14 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Morven,
Thanks for your 5* review.
I am so pleased to see that Shaun was excellent explaining the details and was also very helpful.
Chloe - Digital Team
Broadband
Lee helped me choose a package that suited me and helped sort everything which made it simple to purchase the package.
13 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Kenny,
Thanks for your 5* review.
Its great to hear that Lee helped you choose the best package for your business.
Chloe - Digital Team
Lee McWilliam very helpful went above…
Lee McWilliam very helpful went above and beyond to help me get the right deal saving £700 a year.
9 de novembro de 2023
Opinião espontânea
Resposta da Unicom
Hi Annmarie,
I am so thrilled to see that Lee went above and beyond to help save your business money.
Chloe - Digital Team
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