Sydney Tools Opiniões 302

I’ve been a loyal Sydney Tools customer for years and spent thousands of dollars with them, but after my recent experience I’ll never shop there again.

On 27/08/2025 I purchased a Super Hydro 30m high-pressure hose from Sydney Tools Tuggerah. After ONE residential job (cleaning a driveway, bricks, curb guttering, and fences) the hose was already worn down to the wire braiding, making it unsafe to use. This is a product advertised as “abrasion resistant” and “designed for professional use.”

When I returned the hose, the excuses started: first they told me it must have been “incorrect transport,” then that I had “misused it,” and later they claimed it had been “cut.” At no point did they provide evidence—just assumption after assumption.

The most shocking part? My warranty claim was actually APPROVED through Sydney Tools’ own customer service. I went into the store to choose a replacement, only for head office to reverse the decision and deny it without explanation. Even the sales staff in Tuggerah admitted I had been treated unfairly.

This is disgraceful customer service. A $200 hose failed after one basic job, my warranty was approved and then unfairly revoked, and I was left accused of things I didn’t do. Sydney Tools clearly prioritises profits over customers, despite their claims of “customer satisfaction before, during and after each sale.”

If you value honesty, accountability, or fair treatment under Australian Consumer Law, avoid Sydney Tools.
Complaints have been filed with ACCC and Fair Trading

Got scammed with a faulty product, customer service lied and then ghosted me. Avoid at all costs.

ZERO STAR customer service and extremely poor staff at MICHINBURY NSW branch. I WILL NEVER EVER GO TO THAT BRANCH AGAIN..

Company as a whole should be under review for its dodgy policies. I could not return UNUSED items as company changed policy AFTER I had purchased items.

And stupid staff at Minchinbury staff treat you like a thief.THEY HAVE NO IDEA HOW TO DO BUSINESS..

I went to the store to purchase a Makita Driver Drill for $269 for cash.
The attendant asked me for my phone number which I declined to give him. He then proceeded to lecture me about warranty needing a receipt to which I questioned “you will give me a receipt for my purchase won’t you?” He said yes but you’d better not lose it and then said “oh, it’s over $250, the system may not allow me to process it with out your phone number. I’ll try it and see” so he took my $300 in cash then entered something into his computer then turned to me and said “ no, the system needs your phone number” so I asked him to give me back my money and told him that I would purchase the drill somewhere else. He hesitated giving the cash back, glancing over towards a supervisor then thought twice about it and handed back my cash and I walked out. Sydney Tools are privacy invading tools and I will not step foot inside their stores again.

I have not had a failed Hikoki charger replaced since May 2025 even after a NSW Fair Trading complaint that involved Sydney Tools legal council Eden Corbett. Buyer beware.

Ive never contact sydney tools but I get heaps of spam from them. they dont respond to emails or phone calls and I am fed up with them. Judging by the many bad reviews they have had across the net I would never ever deal with them

After 3 weeks waiting for an online order to be delivered, (made up of stock that was available at time of purchase), a phone call revealed 1 item was out of stock, so nothing had been sent. but after my call some of my order was posted and only took 1 day to arrive.
I only purchased online because it wasn't in stock locally and it doesn't seem very honest to sell stock they don't have.
2 week later I phoned to chase up the rest of my order and was told it had just come back in stock. It was posted the next day.
It seems like they don't post an order until you phone up to complain.

Absolutely appalling customer experience and return policy. Products that regularly break and refusal to replace or refund.
Accusations of customer lying to avoid meeting consumer protection standards.
It’s a shame more people don’t read the shocking reviews before purchasing with them .
Still waiting months later after having to pay out of own pocket for return of equipment, met with excuses constantly.

Purchased a click and collect kit from Pakenham only to establish it was second hand tools and a repack they tried to say was new. Had to travel a distance to another store to collect proper kit. Complaint emails x 3 made in writing and not processed or followed up and no customer service. Very unprofessional and no accountability.

BUYER BEWARE OF SYDNEY TOOLS TERMS AND CONDITIONS . Happy to take your money don’t expect a refund on a brand new unopened item with the original receipt in less than 14 days . They will direct you to there T&C’s and refuse to refund . They’ll offer you a store credit…. who wants to deal with a company that treats their customers customers like this. It’s clear to see why they have such a low rating pretty poor. Needless to say with an experience like this I will never deal with them again. I will send my gang of twenty tradies to TKD or Total tools they are accommodating with returns and have good Customer service.After my private review with Sydney tools the so called customer service told how sorry they were and was there anything they could do I can . I replied a full refund thanks that was answered with no response much to my surprise confirming that they too have no interest in helping it was clearly a cut and paste message .I’m sure I’m not the first and won’t be the last.Upon spreading the word several other people have also had similar experiences.

Removes negative reviews.

Does not understand how the tools they sell work. (no trades experience). Can't confirm faults without sending product away (even when you demonstrate faults in front of them).

Got a refund eventually.

I have purchased from their website a few times now and have been quite satisfied with the pricing and postage time.

I bought a $670 battery chainsaw, it stopped working in the 1st hour of using it so we took it back to Sydney tools Dubbo on the 19th may. They said I'd have it back inside 3 weeks and they would let me know when it arrived at the workshop etc. After 2 weeks I hadn't heard anything so I rang them and they had sent it to the Milwaukee service centre on the 30th may, I asked why they didn't send it asap and they said Milwaukee didn't like them sending only one thing as Milwaukee pay the courier. I rang Milwaukee and they said that was a lie and they encourage retail places to send tools needing repair asap as they have a 2 week turnaround policy including freight and that Sydney tools know this. Also Milwaukee had not received the tool. I waited for another couple of weeks and rang Sydney tools again as had heard nothing, they said they had no idea where my tool was so I asked them to find it and call me, they found it was still in transit as they had sent it to the wrong place. Milwaukee finally received my tool 4 weeks after I dropped it to the Sydney tools store. I complained to the head office of Sydney tools and they said they would talk to the manager and get him and the area manager to call me. That was 5 days ago and still waiting. In the end I'm now just dealing with Milwaukee and they are sending the tool straight to me so I don't have to deal with Syndney tools again. I will never walk into that store or any Sydney tools store again, very bad customer service and arrogant behaviour when I spoke with them

Initial review edited as Sydney Tools customer service followed up a negative review and sent the missing parts, everything was received 7 weeks after reporting the issue.

Follow-up customer service was great but 2 stars overall. It sucks having to leave negative reviews before receiving a response from a business about missing product parts.

Initial Review (1 star): I purchased several items from Sydney Tools online, some of which arrived with missing parts. I contacted their customer support and provided the information that was requested - after this I heard nothing from the business despite following them up 3 times. All I wanted was the missing parts I had paid for to be sent.

Faulty products. Terrible customer service. Unethical business behaviour.

Sales guy Scott Anderson was super helpful and informative. He spent time with me helping select the correct type of battery operated drill for my needs. I had just moved to Bundaberg and this was my first purchase while setting up my household.

Scott was an absolute legend. Was calm and collected. Even though i was talking his ear off while trying to explain what i needed. He then proceeded to explain different options for different tools and helped me make an informed decision on what I needed for the task I was trying to accomplish. I would highly recommend him.

Worst shop ever, never buy from this shop. They will keep one tool on the website and give you another, and after that, the head office members are so rude will cut off your call as soon as they hear the receipt number. If this were Bunnings would have sent or replaced the item for free. They are the worst ones to buy the tools, and will never understand the problems. Worst company seen so far .

SYDNEY TOOLS PAGET 4740

My order was spose to be reimbursed to myself or afterpay due to an item which was spose to be in stock but wasn't on the 23/05/25 and was exchanged for another. Instead of a small difference payment the operator cancelled the order and made me pay again by card. The original payment was never sent to afterpay or myself it was sent back to Sydney tools as told to me 6 days later by the operator at Sydney tools. I was told it would be reimbursed to myself on the 28th of may this never happened and I'm still trying to get my money back.

Don't use Sydney Tools they will steal your money.

Sadly, Sydney Tools are happy to accept your money when you buy online despite not having the items available and no visibility when they will have them.
On the 11 May, I ordered and paid for an accessory to my DeWalt thicknessr that Sydney Tools listed on their website.
They happily accepted my payment of $99.00 yet some two days later. I received an email stating they didn't have the item in stock, but I would receive it within "a week or two"
Today, I went into my local Sydney Tools store where they explained that there was no stock for what I had paid for and the supplier didn't have any either.
They stated that as a best case, I would receive the item towards end of June
I then demanded a refund but all I got was an email from a "noreply" email address at Sydney Tools, sending me an invoice for what I had bought but they were unable to supply
This is mail order fraud at the best interpretation.
I intend to take them for Fair Trading to demand my money back plus compensation for any accrued losses

Item ticketed at a price and Bundaberg store refused to sell at this price. Wanted to charge $100 more. Manager offered $50 more. Still not good enough. Store should honour the sticker price on the item.
This was a physical sticker barcode on the item, not a shelf ticket.