Sydney Tools Opiniões 302

Saw a compressor online for $199 thought that's good, found it in store in Capalaba with a huge $199 tag on it. Got to the register and found it was actually $235.
If you are going to finish a sale on a FRIDAY then ensure your tags are changed BEFORE opening on a Saturday.

Placed an on line order and then nothing for 21 days, rang them up to find out about my order and got redirected to another store run buy tools. Asked about my order and was told they had no stock and that I would have to pay extra to have my items shipped in then shipped to me. The tool on the phone did not appear to know how to go about this or what extra costs I would be up for. I sent a email to cancel the order and get a refund, got no responce from sydney tools. I am now going through PayPay to try and get my refund. My recommendation is that all sydney tools stores close till you get staff that are not tools.

Bloke on phone knew exactly what drill I needed for my project arrived next day works a treat saved me heaps.

Blake at Sydney Tools Tuggerah continues to impress - bought 2 Makita electric chainsaws Models UC4041A & DUC353PT2 for tree trimming and firewood processing.
Very happy with outcome....also purchased a grease gun yesterday.
Thank you Blake for your product knowledge & customer service.....Ash @ Glenning Valley, Central Coast

Very unhelpful, staff don't know their tools. They don't have a "change of mind" policy and won't even allow me to get a store credit for other tools when i want something esle (unopened, untouched). Have a blanket policy not to refund or store credit anyhting purchased before or during SEQ cyclone. Will NEVER buy here again. Two very poor experiences here.

Awesome, I've ordered from their webstore a couple of times now, got my items on time and their live-chat was actually helpful in sorting out a query I had with one of my orders. Since Bunnings don't offer delivery to my area and Sydney Tools' prices are on par with theirs they're now my go-to for ordering power tools online.

Terrible warranty. I purchased a pressure hose that failed and they would not replace it because it was dragged across an abrasive surface. It should be able to be dragged along the ground, it's a 60 mtr hose that cost $649!
The biggest issue is they remove negative reviews from their website. That is absolutely against the law and deceiving the public. The ACCC have been notified.

Great customer service thank you Daniel at the Sunshine store.

I went to the store to make a claim on a cordless drill still under warranty. I was told because I dismantled MY drill that I may void warranty.
I was also told the drill has a smart chip in it that knows when I dismantle MY drill.
I have a diploma in electronics and am a qualified Electrician. The claim about a smart chip was not even remotely true. The salesperson was clearly telling an untruth and trying to void the warranty.
So if you are considering buying from Sydney Tools, don't count on them honouring their warranty.
Sydney Tools just lost a customer.

Sydney Tools used to be my go-to for tools. In the shop, they have knowledgeable and helpful staff. But I recently made an online purchase that was handled abysmally. I will not use them again. Somehow, a great bricks and mortar company has hired an online business manager who doesn't understand or care about the customer.
Here's what they could do to improve:
1) Get better inventory control and make sure the website is accurate for product availability.
2) Send out partial orders if an item is out of stock, instead of holding the entire order (especially if they are offering free shipping anyway) - everyone else does this.
3) Don't make website customers who contact the online team call around to stores to find out what is happening with an order - if an order is made online, the online team should handle it and do their own legwork.
4) If a customer, like me, gets jack of dealing with such terrible service and asks for a refund, do it properly instead of making the customer call around to shops multiple times to find out what is happening. It has taken three weeks and I still haven't been credited. Again, the Sydney Tools online team should be doing this, not the poor guys in the shops.
5) Sack your online business manager and hire someone who wants to build a business with happy customers, instead of driving them to the competition.

Staff in Sydney tools Kalgoorlie, I find it racist as they laughing so loudly about my accent simple because I couldn't pronounce properly what was I looking for,
Very unprofessional,
And expensive too.

Not going there anymore

contempt and distrust for customers from the point of entering the store. Handling problems results in malice and adversarial behaviour from the sales assistant through to the store manager. Agreement to refund product with fatal flaw results in checking bank statements for weeks to see if the bank transfer has been completed......

So I wish I'd done my research with this store. I have begun a market stall heat pressing designs on t-shirts. In June 24, months prior to my first market, I purchased a Panther 2kw generator to run my 1400w heat press. This was under the advice of a staff member. Took it home and tested it over a period of weeks for 30 mins or an hour at a time. Worked really well with the press. My first market was in mid November on a mild day and worked well for the 4 hour market. My second market was a hot one a few days before Christmas '24. The generator ran happily for 30-40 minutes then just up and stopped. Nothing I could do got it going and I had to go hire one at $100. Pretty upset, but tried it the next day and it worked fine. I rang Sydney tools and asked about warranty, got the 3 month spiel. Gave it one more try at another market mid January '25 and it stopped again after almost 40 minutes. Hot weather seems to be the problem. Took it into them, the manager at the Delacombe store didn't sound too hopeful and told me he'd contact the supplier.
Had to chase the store up after they didn't make contact back with me as promised. Manager tells me the supplier reckons the generator is too small for the task in hot weather. I argued the point about the staff member giving me guidance and the response "That person no longer works here". Store wiped it's hands of any responsibility, same as supplier.
I used the generator for a total of about 7 hrs and it failed me twice in hot weather. It's actually not the supplier at fault, Sydney tools staff didn't know their stuff when it came to offering advice.
Long story short, this place puts the customer last.

Ordered approx $4k of tools online in order to receive good boxing days sales/prices. Received 2 packages in the post and the most expensive tool/kit missing from packages.
Contacted Sydney tools who responded with all the order had been collected from the post office
After many hrs on phone and trying to convince STools that the item had not been delivered, We (not stools) found out that the item was never picked up from the wharehouse. It somehow got missed/hidden from being picked up by courier
Travelled 200kms to Stools to pick up as did not trust them .
Once picked up, no apology, Lots of guys stuffing around at checkout, didn't even know where package was when we came to pick up even though was prearranged.
What the biggest worry was that they did not even admit that the item was never sent and then accused us we had already picked it up. The item needed a con note for delivery and yet they didn't have one as it never was sent. That is how we (not them) found where it was. No notifications or updates either that the item was not sent, if we hadn't followed up we would never of received it as they were convinced that we had already collected it but we knew it had to have its own con note for delivery.

The item also had a bonus item (not redemption) and that was dishonoured after discussing with Stools when we picked up. This was a bit low for them.

Seems to be a lack of professionalism.
Will not be ordering online again, We will have to think twice about Stools as i am dreading if there is any warranty issues

I understand that we are all imperfect and mistakes are made,

Reviews are there so people can make a wise choice.
Stools have good deals and prices. Just watch with delivery and packages. If you are buying multiple items i would suggest in store select and pick up.

regards

We are farmers and we enquired about a generator for our property at Sydney Tools, Port Macquarie. We were recommended a top-of-the-line brand which we subsequently purchased because we rely on generators to live so we needed good quality ones which costs us thousands of dollars each. We'd only had it a few months but the first 3 times we tried to use it was during an emergency and it wouldn't start so we took it back as it was under warranty and the salesman, Byron said they couldn't offer a replacement and could only send it off to be repaired. It's been 3 months and we have had to call them on 8 occasions chasing it up; they have not offered any updates or phone or email communications and when we call them, they give the same story and show no care. So today, after our 9th call, we decided to log a formal complaint to ACCC Fairtrade who advised us that 3 months was excessive and that in these circumstances, we can exercise our consumer rights. I am not holding out much hope of this being reconciled considering the other reviews left on here but I do advise everyone to follow up with ACCC Fairtrade and Consumer Affairs.

Absolute thieves! I purchased a cordless brush cutter and battery. Total amount $640. Prior to purchase, I was told by a Sydney tools staff member & the Manager Steve Liston that the running time of the cordless product would be at least 3 hours and that it would therefore be suitable to cut shrubs and grass in my large back yard.
Instead the running time of the cutter 1/2 hour. It is simply not powerful enough.The product was purchased based on the information given to me by Sydney Tools. I went to the store to return the useless product and they were disgustingly rude and arrogant about my wanting a refund. They agreed to refund me for the battery but NOT the brush cutter. (try and work that logic out...) I have not received any money for the supposed battery refund and they have the brush cutter which they say I am not entitled to a refund. I have nothing. It is clear the manager is trying to cover his backside for the wrong information given. Some how they think they're going to get away with it. These guys don't mind selling products on false pretences. STAY AWAY FROM THESE THIEVES!!

PS - I see I'm not the only one that's had a problem with these thieves.

Do NOT trust this company. They can’t get their most basic functions correct, they pass huge price markups onto their customers and their ‘Customer Service team’ do not respond to any requests for assistance.
To summarise my experience:
I bought a 72-inch Daytona workbench from them.
They quoted $380 to deliver the item to an address 8km away.
I obviously opted to instead hire a truck. They said they’d move the item to the storeroom so I could return any time the next day to collect it.
Returned the next day with a hired truck and a friend only to be told the bench had been resold and given to another customer in error.
They said they might be able to get another store to deliver the item however it needed an approval from “head office” as this would cost them $120-160.
This delivery cost is much cheaper than what they quote their customers for a shorter distance. It’s a 138% markup.
Left the store with an empty hired truck and only a conditional guarantee the item will be delivered at some future date.
Got a call the next day and was told as there was no more stock, the bench would have to be shipped from interstate.
They asked for a 48hour window where I’d be available to accept the delivery within the next 7 days. No more specific timeframe was available, so I gave them a window near the end of those 7 days (Thursday and Friday).
I asked whether they’d be something like a discount voucher as compensation given the costs I’d incurred. I also pointed out that this delay was causing logistical issues for my shop refurb. They responded “head office” would have to approve this as interstate shipping would cost them $400. Keep in mind this was completely their fault, and they were more than happy to charge their customers almost the same amount to deliver the item to an address 8km away.
I got no further updates, so I called them again on Thursday to confirm whether the item was coming that day or the next. Staff couldn’t tell me and said they’d call “head office” and get back to me.
They phoned back to say the bench was dispatched via Northline Logistics and gave me a tracking number. I was then told this tracking number was currently “inactive”.
On further questioning, staff revealed there were delays securing a courier so the item was only dispatched within the last day. I was told delivery was possible Friday and latest delivery date would be Monday 08-01-24. No update was given when they couldn’t get a courier.
It obviously didn’t come on Friday, so I emailed their Customer Service Team via their website. I outlined the situation, acknowledged staff can only perform as well as the company's systems allow and requested their help to ensure all reasonable steps were being undertaken to resolve the issue as soon as possible to get the purchased item delivered.
There was zero response from Sydney Tools Customer Service.
I then contacted the courier company directly who were great. The item was delivered on Tuesday, a full nine working days after I’d gone to the store expecting to pick up the item I’d purchased and after the “absolute latest” delivery date I was given.

A similar Item was available elsewhere and cheaper, but I went via Sydney Tools as I needed it without delay. I would say never buy an item from Sydney Tools unless you can walk out with it the same day. However, as they can’t even carry out their most basic functions and there is no support from Customer Service to fix their mistakes, I’d say don’t buy anything from Sydney Tools. A company with such low competence will probably go under before the warranty on your tool expires.

Bought a Bosch drill with bonus of 2 (1 through Bosch redemption, 1 in-store) charger and 8.0ah batteries and chargers through Hamilton branch online. After paying, checked reviews following day - then asked bank to reverse payment LOL. Drill was delivered to house 6 days after order, picked up 1 battery/charger set in store. Followed Bosch online redemption process for 2nd battery/charger. All legit (have to wait up to eight weeks for Bosch to post, but told more likely a month).
Drill skin alone $230 cheaper than anywhere else, plus $700 worth of free batteries. Great communication from store during my week of panic too 😂

I bought a pressure washer in July after no more then 10 HRS usage the pump stopped working returned it to store on 24th September then they denied warranty saying its users fault and I don't know how to operate a pressure washer mind you I have been using them for years they then returned item because they couldn't find replacement parts for a machine they sell also to begin with when I 1st purchased through click and collect I got to the store to find out it had been sold to someone else and had to wait several days for a sales rep to find another machine.

Finally got my item but I can't recommend at all.