synder.com Opiniões 

541
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I only used this software because it was recommended by Quickbooks online to sync transactions from Stripe. While annoying to set up, syncing generally worked. Their customer service and billing has b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their... Ver mais

Classificada 5 em 5 estrelas

While Synder is beyond helpful in getting all our orders imported and synced into QBO, it's the fact that I can hop on a chat and immediately start talking to a real person when I need help. I typical... Ver mais

Classificada 5 em 5 estrelas

Synder has been my greatest find for syncing transactions into Quickbooks! I use Synder to sync detailed transactons from PayPal and Square intead of manually entering saving me hours of data entry. T... Ver mais

Informações sobre a empresa

  1. Empresa de software de contabilidade

Escrito pela empresa

Synder is a powerful accounting automation platform that centralizes multichannel data and ensures accurate reconciliation across multiple channels and GAAP-compliant revenue recognition. Seamlessly integrating with your sales channels, payment platforms, inventory systems, and ERPs, Synder effortlessly consolidates and categorizes different layers of your financial data. Ideal for businesses with multi-source data and complex operations, Synder also provides teams with instant data analytics and affordable invoicing solutions. Perfect fit for industries like Retail & Consumer Goods, Technology & SaaS, Accounting Firms, Marketing Agencies, Non-profits & Associations, Wholesale, Professional Services, Hospitality & Travel, Automotive, Manufacturing, and more.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

541 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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3,8

Todas as opiniões

(541)

9 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The support from George and James…

The support from George and James sealed the deal.
The software ticked every box in our list of requirements, but it was the personal touch from George and James that made we want to sign up right now!

7 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Awful

Awful! Left our business high and dry! We were using as a business critical api connector between our invoicing platform and accounting software.

Suddenly invoices weren't appearing in our accounting software which can have large knock on affects. I had no resolutions provided or anyone look into, the CSM kept spouting random 'fixes' and 'causes' none of which came close to resolving the issue and clearly weren't the root cause.

I requested the matter be escalated and resolved asap with them also confirming our data integrity. All I received was a rude and obnoxious email lecture from a TSE called: Andrew Ivanitskiy, who's only fix suggestion was to change our business and how we billed.

Absolute farce, wouldn't trust them to send a letter let alone critical business data.

1 de março de 2024
Opinião espontânea
logótipo da synder.com

Resposta da synder.com

Hello Jack, we appreciate your feedback. We are sorry to hear that your experience fell short of expectations, but let us clear things out. We have identified that the sync delay was related to an invoice containing over 60 items in addition to other transaction details, all of which collectively surpassed the limits set by the Xero API. You can learn more about Xero limits by following this link: [https://developer.xero.com/documentation/guides/oauth2/limits/]. But we want to assure you that the majority of transactions were successfully synced to your books. As a third-party provider, we have been actively working with Xero to enhance API call capacity. Our team has been addressing your case with urgency, exploring workarounds and collaborating with our development team to tailor a solution specifically for your situation. We are pleased to have found a resolution and are eager to share it via email we have already sent to you. We invite you to collaborate further via email.

Classificada 5 em 5 estrelas

Great app

Great, app does exactly what we need it to do - matches transactions received via Shopify and PayPal and syncs perfectly into Quickbooks. Really helpful and efficient customer service too - thanks Viet!

27 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We love Synder!

We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their support team is always available to answer questions. George met with us recently due to a payment processor switch and quickly helped us set up everything just like it was before!

22 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

It's definitely the Customer Service!

It's definitely the Customer Service!

George has been working with me to get a tax issue to flow the way I needed it to in QBDT. It was a project, not something they normally would do. But like the great customer service he provides, he was on it! After the Development Team was finished, I have a wonderful working process now that I don't have to second guess like I've had to do with ALL integrations I've had. Great Job George!

10 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Synder is superb and excellent support what you need.

We've been using Synder for a couple of years now and find it extremely beneficial for our QBO accounting system. We recently had an issue where our synchronizations stopped working after an update and Marko with Customer Support was able to give me the resolution quickly. Overall, satisfied with the product and the support. George gave us excellent support.

11 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Very Clever Company

Very Clever Company. they charged me 5 times for synching my transaction for the 2023 year, do not recommend it, their prices made you confused, they are not straightforward,

8 de janeiro de 2024
Opinião espontânea
logótipo da synder.com

Resposta da synder.com

Hello Abdul, thank you for your feedback. We noticed that your account was auto-upgraded due to the large volume of historical transactions scheduled for syncing, which consumes syncs just like ongoing transactions. This auto-upgrade feature, added after numerous customer requests, ensures seamless syncing and accurate import of all transactions into the books. While this may result in charges for additional syncs, you have full control of this feature, adjusting the number of syncs as needed. We prioritize clear pricing, and our support team is always here to assist. We are eager to resolve any issues via direct email communication.

Classificada 1 em 5 estrelas

Dishonest billing practices.

Dishonest billing practices.

I opted for a subscription, at £110 per month, without prior consent i have been charged additional syncs, and they have upgraded my subscription to £178 per month without consent.

I am currently paying for syncs i don't need.

21 de dezembro de 2023
Opinião espontânea
logótipo da synder.com

Resposta da synder.com

Hello, Ollie. Thank you for sharing your experience. Our system auto-upgrades a number of transactions included in the plan when a user runs out of syncs. This feature was added per customer requests to ensure seamless syncing and accurate import of your transactions. The app sends several notifications about enabling this feature, and if you do not need it, you can easily disable the auto-sync process. Additionally, our app allows you to modify the number of syncs whenever you wish, giving you complete control over the syncing process for effortless bookkeeping. Hope we can find a resolution through direct email communication with you!

Classificada 5 em 5 estrelas

Synder's support is so quick and easy

Synder's support is so quick and easy! They solved my issue in just a couple of minutes. I worked with James and he was able to direct me over chat exactly which setting to fix so my transactions would sync to Quickbooks. I love how much time Synder saves me.

18 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

George and Sophie were great

George and Sophie were great! Solved my issue within minutes after I had spent hours trying to figure it out! Thank you so much for your help! Highly recommend anyone looking for support to request George and Sophie and use the Synder application! :)

18 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended

Highly recommended. Saves a great deal of time syncing with Quickbooks desktop. Lana in customer service has been quick to reply and very helpful.

6 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great Customer Service!!

George & Felix in customer service were fantastic! They stayed with me every step of the way to allow for group taxes to be synced with QB. Their help has been awesome for other questions/issues as well. Synder definitely has great customer service!!

11 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

So Far So Great!

We're migrating to Synder from another integration and so far the tech support has been excellent. I've chatted with Sophie, Andrew, and James, and all 3 have been very knowledgeable and patient with this bookkeeper who is not a tech at all. Looking forward to working with these people going forward

11 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer support

Excellent customer support; Andrew was very resourceful. This app helps me reconcile payment transactions with GoCardless and Stripe; less admin work for me!

3 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Cost effective app

This application is very cost effective and includes easy, comprehensive mapping. Felix has been helpful during the onboarding process and has the sync working flawlessly.

3 de outubro de 2023
Opinião espontânea

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