synder.com Opiniões 

541
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I only used this software because it was recommended by Quickbooks online to sync transactions from Stripe. While annoying to set up, syncing generally worked. Their customer service and billing has b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their... Ver mais

Classificada 5 em 5 estrelas

While Synder is beyond helpful in getting all our orders imported and synced into QBO, it's the fact that I can hop on a chat and immediately start talking to a real person when I need help. I typical... Ver mais

Classificada 5 em 5 estrelas

Synder has been my greatest find for syncing transactions into Quickbooks! I use Synder to sync detailed transactons from PayPal and Square intead of manually entering saving me hours of data entry. T... Ver mais

Informações sobre a empresa

  1. Empresa de software de contabilidade

Escrito pela empresa

Synder is a powerful accounting automation platform that centralizes multichannel data and ensures accurate reconciliation across multiple channels and GAAP-compliant revenue recognition. Seamlessly integrating with your sales channels, payment platforms, inventory systems, and ERPs, Synder effortlessly consolidates and categorizes different layers of your financial data. Ideal for businesses with multi-source data and complex operations, Synder also provides teams with instant data analytics and affordable invoicing solutions. Perfect fit for industries like Retail & Consumer Goods, Technology & SaaS, Accounting Firms, Marketing Agencies, Non-profits & Associations, Wholesale, Professional Services, Hospitality & Travel, Automotive, Manufacturing, and more.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

541 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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3,8

Todas as opiniões

(541)

9 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Lizzie was wonderful

Lizzie was wonderful, she took her time, explained everything to me, and made sure I understand. I now know how Synder works and am confident that we can implement this to great effect in our company. Thanks again, Lizzie!

21 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Customer support

Emailed customer service as i was not sure of a tranaction. Was assisted by Renata who provided correct and helpful information from start to finish. My initial mail was answerd within 45 mins and the follow up mail a a few minutes later. The best customer service i have had in a long time, professional and efficient. Thanks again Renata for putting my mind at rest.

21 de setembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Crucial Issue not fixed after almost 2 months + too overpriced

For more than 1 month, the transactions made via Shopify payments are not imported into Synder (for some reason). Because of that, I cannot create invoices for my customers into Quickbooks, which is SUPER important to every business. I have contacted the customer support multiple times, and they keep answering they are on it for more than one month! Absolutely nothing has been done. They don't seem to understand the urgency of the topic...

Also, there are way too overpriced. Some competitors offer the same for 3 times cheaper.

Finally, be careful with the reviews on the web, as they are manipulating them. They offer free credits in exchange of reviews.

20 de setembro de 2022
Opinião espontânea
logótipo da synder.com

Resposta da synder.com

Dear Florian, we are sorry to hear about your experience. Each improvement of the software may take some time - from 2-2,5 weeks to several months - depending on what needs to be improved and how much effort of our devs has to be involved. As far as we see, the workaround suggested by our team has worked, so now you can successfully sync Shopify transactions into your accounting solution.
Our pricing has been designed to serve different sizes of business, making sure you are not overpaying for things you don’t need. Therefore, our integrations (the number of platforms) are always free of charge, and you are paying only for the volume of transactions. You can also check with our team if the plan you are currently using is fully optimized for your needs - we are always here to help!
We always ask for feedback from our users, and therefore you can see different comments and use cases on the platform. We value all kinds of feedback as it helps us to grow and shows our commitment to improving our app and solving any problems together. Our representative has already contacted you to make sure that all questions are resolved, so that you can continue using Synder to solve the day-to-day issues of your business.

Classificada 5 em 5 estrelas

Recommend for users of Stripe and Quickbooks

Synder saves me so much time in syncing transactions between Stripe and Quickbooks. I'd definitely recommend for any online retailers/service providers who use Stripe to process payments. Have been using for 8 months, and never had a problem with the accuracy of the data.

19 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Lizzie was extremely helpful and…

Lizzie was extremely helpful and patient with setting up our Synder integration with QuickBooks and Square. She was knowledgeable, and was able to answer all of my questions.

26 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great support

Lizzi was very helpful. She explained everything in great detail and made sure that I understood all of the options that are available for me.

25 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

This app has helped streamline my life/work balance

This app has helped streamline my operations and saved my hours of manually inputting data. Whether it is at noon, 8:00 PM or 4:00 AM, if I have a question, I can just jump on the instant message chat and connect with an ACTUAL person in less than 30 seconds. I once spent over two hours getting help from someone and they literally sent me screen shots of the step by step processes of how to accomplish what I was trying to do. Yes, you have to pay for syncing transactions BUT you can talk to customer service and get a rate that fits your needs. This is not an app to be cheap on and it has saved me money and time to get the top tier features. Andrey was an all star this morning and quickly helped me resolve an issue. Felix has been my go-to and spent hours with me setting things up and helped me step-by-step. Their people don't make you feel like just some user but like an actual priority and as a small business owner--that means a lot! I would highly recommend this app based on the care to detail and customer service aspect alone.

12 de agosto de 2022
Opinião espontânea

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